L
Leona K.
Guest
Good Morning.. .Man SIlly me.. the messages WERE getting posted. I didnt
realize there was TWO pages to mypost!. Anyways I amsorry for repeating
myself.
I did what you said about emailing Annie back I did that and i am still
waiting.
NOW i do see one thing that i DID notice over the weekend. Back when i
was using the old windows 98 doc files. I couldnt read them on this XP
computer, So we got a MS WORD DOC VIEWER from the MS SITE and installed
that back then. I wonder if thats why these two updates wont install?!? but
i dont think that would cause a missing file error?! But i do know the two
updates in question have something to do with the WORD convertors!
Sincerely
L.K.
"PA Bear [MS MVP]" wrote:
> Yes, I saw your previous reply, Leona. Thought I'd lurk in the background
> till you tell us the outcome of your no-charge support case. If you don't
> hear back from Annie soon, ping her via email & tell her you're waiting
> patiently but...
>
>
> Leona K. wrote:
> > PA Bear!
> >
> > I am sorry that it seems like i didnt get back to you. .... but i DID
> > reply to your message yesterday but it seems like it got deleted cause i
> > know ti saved. I just dont want you to think i was ignoring you.
> <snip>
> > As mentioned I have also setup a help request through email and i am
> > still
> > waiting for Annie to get back to me. She gave me steps to folloow and to
> > report back to her wiht the results. Which i did a few days back and also
> > sent her the windowsupdate log file and I have NOT yet heard back from
> > her!
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >>>>> I just tried update my windows XP HOME SP3 system yesterday. There
> >>>>> was
> >>>>> quite a few of them i installed...
> >>
> >> How long has it been since you last installed updates? Did you install
> >> SP3
> >> the other day, too?
> >>
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)?
> >>
> >> Has a(another) Norton or McAfee application ever been installed on the
> >> computer (e.g., a free-trial version that came preinstalled when you
> >> bought
> >> it)?
> >>
> >> The above notwithstanding, you could always open a free support incident.
> >> See the "How to obtain help" section of, e.g.,
> >> http://support.microsoft.com/kb/973904
> >>
> >>
> >> Leona K. wrote:
> >>> To personally respond in regards to the workaround for the 923561 issue.
> >>> I
> >>> did not install or perform any previous workaround. There was never
> >>> an
> >>> issue that has ever risen to make one want to do any workaround. All of
> >>> the
> >>> updates are done right on the MS UPDATE website.
> >>>
> >>> But for all intent and purpose, I did what that notice said about the
> >>> various lines to enter in the command prompt and that ALSO did NOT work.
> >>> After doing that i tried to do the 923561 again and still error.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Error message when you use the Windows Update Web site or Microsoft
> >>>> Update
> >>>> Web site to install updates: "0x80070002"
> >>>> http://support.microsoft.com/kb/956698
> >>>>
> >>>> How do I reset Windows Update components?:
> >>>> http://support.microsoft.com/kb/971058
> >>>>
> >>>> See the Known Issues section of http://support.microsoft.com/kb/923561
> >>>> (April 2009): Any chance you put that workaround in place after reading
> >>>> the
> >>>> related Security Advisory (960906)?
> >>>>
> >>>> The above notwithstanding...
> >>>>
> >>>> See the "How to obtain help" section of, e.g.,
> >>>> http://support.microsoft.com/kb/973904
> >>>>
> >>>> For home users, no-charge support is available by calling
> >>>> 1-866-PCSAFETY
> >>>> and/or 1-866-234-6020 in the United States and in Canada or by
> >>>> contacting
> >>>> your local Microsoft subsidiary. There is no-charge for support calls
> >>>> that
> >>>> are associated with security updates. When you call, clearly state
> >>>> that
> >>>> your problem is related to a Security Update and cite the update's KB
> >>>> number (e.g., KB973904).
> >>>>
> >>>> Or you can...
> >>>>
> >>>> Start a free Windows Update support incident request:
> >>>> https://support.microsoft.com/oas/default.aspx?gprid=6527
> >>>>
> >>>> Consumer Security Support home page includes links for free security
> >>>> update
> >>>> support, too
> >>>> https://consumersecuritysupport.microsoft.com/
> >>>>
> >>>> For more information about how to contact your local Microsoft
> >>>> subsidiary
> >>>> for security update support issues, visit the International Support Web
> >>>> site: http://support.microsoft.com/common/international.aspx
> >>>>
> >>>> For enterprise customers, support for security updates is available
> >>>> through
> >>>> your usual support contacts.
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>> www.banthecheck.com
> >>>>
> >>>>
> >>>> Leona K. wrote:
> >>>>> I just tried update my windows XP HOME SP3 system yesterday. There
> >>>>> was
> >>>>> quite a few of them i installed.. but I noticed when i tried to
> >>>>> install
> >>>>> the
> >>>>> two mention in the subject. I get all sorts of issues. AAt first
> >>>>> yesterdasy after downloading it was saying CANCELLED.
> >>>>>
> >>>>> I have been doing alot of research for this problem all yesterday and
> >>>>> tried
> >>>>> everything i read.. From renaming the system distribution folder..
> >>>>> catroots. to reregister the update system files (for example the
> >>>>> wups
> >>>>> and
> >>>>> wups2. etc etc) just as the MS websitre said to when i was getting
> >>>>> the
> >>>>> cancelling error.
> >>>>>
> >>>>> Now I been trying all morning and still can NOT get them to sintall.
> >>>>> I
> >>>>> get
> >>>>> FAILED ERROR.. with that 80070002 error. Thats when i did the
> >>>>> renaming
> >>>>> of
> >>>>> the folder and rtreied again!.. Yes i stopped the AUTOMATIC UPDATES
> >>>>> first
> >>>>> in the services section prior to renaming the folders. The folder
> >>>>> would
> >>>>> come back and then it still wouldnt NOT install.
> >>
> >> .
>
> .
>
realize there was TWO pages to mypost!. Anyways I amsorry for repeating
myself.
I did what you said about emailing Annie back I did that and i am still
waiting.
NOW i do see one thing that i DID notice over the weekend. Back when i
was using the old windows 98 doc files. I couldnt read them on this XP
computer, So we got a MS WORD DOC VIEWER from the MS SITE and installed
that back then. I wonder if thats why these two updates wont install?!? but
i dont think that would cause a missing file error?! But i do know the two
updates in question have something to do with the WORD convertors!
Sincerely
L.K.
"PA Bear [MS MVP]" wrote:
> Yes, I saw your previous reply, Leona. Thought I'd lurk in the background
> till you tell us the outcome of your no-charge support case. If you don't
> hear back from Annie soon, ping her via email & tell her you're waiting
> patiently but...
>
>
> Leona K. wrote:
> > PA Bear!
> >
> > I am sorry that it seems like i didnt get back to you. .... but i DID
> > reply to your message yesterday but it seems like it got deleted cause i
> > know ti saved. I just dont want you to think i was ignoring you.
> <snip>
> > As mentioned I have also setup a help request through email and i am
> > still
> > waiting for Annie to get back to me. She gave me steps to folloow and to
> > report back to her wiht the results. Which i did a few days back and also
> > sent her the windowsupdate log file and I have NOT yet heard back from
> > her!
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >>>>> I just tried update my windows XP HOME SP3 system yesterday. There
> >>>>> was
> >>>>> quite a few of them i installed...
> >>
> >> How long has it been since you last installed updates? Did you install
> >> SP3
> >> the other day, too?
> >>
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)?
> >>
> >> Has a(another) Norton or McAfee application ever been installed on the
> >> computer (e.g., a free-trial version that came preinstalled when you
> >> bought
> >> it)?
> >>
> >> The above notwithstanding, you could always open a free support incident.
> >> See the "How to obtain help" section of, e.g.,
> >> http://support.microsoft.com/kb/973904
> >>
> >>
> >> Leona K. wrote:
> >>> To personally respond in regards to the workaround for the 923561 issue.
> >>> I
> >>> did not install or perform any previous workaround. There was never
> >>> an
> >>> issue that has ever risen to make one want to do any workaround. All of
> >>> the
> >>> updates are done right on the MS UPDATE website.
> >>>
> >>> But for all intent and purpose, I did what that notice said about the
> >>> various lines to enter in the command prompt and that ALSO did NOT work.
> >>> After doing that i tried to do the 923561 again and still error.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Error message when you use the Windows Update Web site or Microsoft
> >>>> Update
> >>>> Web site to install updates: "0x80070002"
> >>>> http://support.microsoft.com/kb/956698
> >>>>
> >>>> How do I reset Windows Update components?:
> >>>> http://support.microsoft.com/kb/971058
> >>>>
> >>>> See the Known Issues section of http://support.microsoft.com/kb/923561
> >>>> (April 2009): Any chance you put that workaround in place after reading
> >>>> the
> >>>> related Security Advisory (960906)?
> >>>>
> >>>> The above notwithstanding...
> >>>>
> >>>> See the "How to obtain help" section of, e.g.,
> >>>> http://support.microsoft.com/kb/973904
> >>>>
> >>>> For home users, no-charge support is available by calling
> >>>> 1-866-PCSAFETY
> >>>> and/or 1-866-234-6020 in the United States and in Canada or by
> >>>> contacting
> >>>> your local Microsoft subsidiary. There is no-charge for support calls
> >>>> that
> >>>> are associated with security updates. When you call, clearly state
> >>>> that
> >>>> your problem is related to a Security Update and cite the update's KB
> >>>> number (e.g., KB973904).
> >>>>
> >>>> Or you can...
> >>>>
> >>>> Start a free Windows Update support incident request:
> >>>> https://support.microsoft.com/oas/default.aspx?gprid=6527
> >>>>
> >>>> Consumer Security Support home page includes links for free security
> >>>> update
> >>>> support, too
> >>>> https://consumersecuritysupport.microsoft.com/
> >>>>
> >>>> For more information about how to contact your local Microsoft
> >>>> subsidiary
> >>>> for security update support issues, visit the International Support Web
> >>>> site: http://support.microsoft.com/common/international.aspx
> >>>>
> >>>> For enterprise customers, support for security updates is available
> >>>> through
> >>>> your usual support contacts.
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>> www.banthecheck.com
> >>>>
> >>>>
> >>>> Leona K. wrote:
> >>>>> I just tried update my windows XP HOME SP3 system yesterday. There
> >>>>> was
> >>>>> quite a few of them i installed.. but I noticed when i tried to
> >>>>> install
> >>>>> the
> >>>>> two mention in the subject. I get all sorts of issues. AAt first
> >>>>> yesterdasy after downloading it was saying CANCELLED.
> >>>>>
> >>>>> I have been doing alot of research for this problem all yesterday and
> >>>>> tried
> >>>>> everything i read.. From renaming the system distribution folder..
> >>>>> catroots. to reregister the update system files (for example the
> >>>>> wups
> >>>>> and
> >>>>> wups2. etc etc) just as the MS websitre said to when i was getting
> >>>>> the
> >>>>> cancelling error.
> >>>>>
> >>>>> Now I been trying all morning and still can NOT get them to sintall.
> >>>>> I
> >>>>> get
> >>>>> FAILED ERROR.. with that 80070002 error. Thats when i did the
> >>>>> renaming
> >>>>> of
> >>>>> the folder and rtreied again!.. Yes i stopped the AUTOMATIC UPDATES
> >>>>> first
> >>>>> in the services section prior to renaming the folders. The folder
> >>>>> would
> >>>>> come back and then it still wouldnt NOT install.
> >>
> >> .
>
> .
>
