Can connect with Firefox, not with IE6 or IE8. Outlook is OK

[OldGrantonian]

I have WinXP Pro. My company permits IE6 and Firefox 3.0.8



Up till recently, I could connect to the internet using both IE and FF.



Now I can't connect using IE. I've raised a ticket with the help desk, but

it's low priority because FF works OK. I just want to understand this for my

own info.



I cannot ping, for example, www.google.com or 66.102.9.103



MS Outlook works OK.



My development team is permitted to use IE8 using an approved install

script. (I'm no techie, I'm just in the team to provide character and

beauty).



I cannot connect with IE 8 either. Here is the IE8 connectivity diagnostic

log:



---------------------------------------------------------

Last diagnostic run time: 05/26/10 12:55:10

Network Adapter Diagnostic

Network location detection

info Connecting through work or corporate network

info Redirecting user to support call



HTTP, HTTPS, FTP Diagnostic

HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A

connection with the server could not be established

warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with

the server could not be established

warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A

connection with the server could not be established

warn HTTPS: Error 12029 connecting to www.passport.net: A connection with

the server could not be established

warn HTTPS: Error 12002 connecting to www.microsoft.com: The operation

timed out

error Could not make an HTTP connection.

error Could not make an HTTPS connection.

error Could not make an FTP connection.

-------------------------------------------------



Note that the install script needed to access the internet (presumably by

FTP) to download IE8

 

[PA Bear [MS MVP]]

Are you running WinXP SP2 or SP3?



Is the computer fully-patched at Windows Update?



What anti-virus application or security suite is installed and is your

subscription current? What anti-spyware applications (other than Defender)?

What third-party firewall (if any)?



Has a(another) Norton or McAfee application ever been installed on the

computer (e.g., a free-trial version that came preinstalled when you bought

it)?

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Client - since 2002





OldGrantonian wrote:

> I have WinXP Pro. My company permits IE6 and Firefox 3.0.8

>

> Up till recently, I could connect to the internet using both IE and FF.

>

> Now I can't connect using IE. I've raised a ticket with the help desk, but

> it's low priority because FF works OK. I just want to understand this for

> my

> own info.

>

> I cannot ping, for example, www.google.com or 66.102.9.103

>

> MS Outlook works OK.

>

> My development team is permitted to use IE8 using an approved install

> script. (I'm no techie, I'm just in the team to provide character and

> beauty).

>

> I cannot connect with IE 8 either. Here is the IE8 connectivity diagnostic

> log:

>

> ---------------------------------------------------------

> Last diagnostic run time: 05/26/10 12:55:10

> Network Adapter Diagnostic

> Network location detection

> info Connecting through work or corporate network

> info Redirecting user to support call

>

> HTTP, HTTPS, FTP Diagnostic

> HTTP, HTTPS, FTP connectivity

> warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A

> connection with the server could not be established

> warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with

> the server could not be established

> warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A

> connection with the server could not be established

> warn HTTPS: Error 12029 connecting to www.passport.net: A connection with

> the server could not be established

> warn HTTPS: Error 12002 connecting to www.microsoft.com: The operation

> timed out

> error Could not make an HTTP connection.

> error Could not make an HTTPS connection.

> error Could not make an FTP connection.

> -------------------------------------------------

>

> Note that the install script needed to access the internet (presumably by

> FTP) to download IE8

 

[Rob]

OldGrantonian

1. wrote:
   
   > I have WinXP Pro. My company permits IE6 and Firefox 3.0.8
   
   >
   
   > Up till recently, I could connect to the internet using both IE and FF.
   
   >
   
   > Now I can't connect using IE. I've raised a ticket with the help desk, but
   
   > it's low priority because FF works OK. I just want to understand this for my
   
   > own info.
   
   >
   
   > I cannot ping, for example, www.google.com or 66.102.9.103
   
   
   
   It is always difficult to diagnose problems with corporate networks
   
   from outside, because it is unknown how those networks are setup and
   
   what policies are in effect.
   
   
   
   For example, the LAN where I work is not routing to Internet at all
   
   and all browsing is done through a proxy. In this setup, it is perfectly
   
   normal that you cannot ping any webserver from a workstation.
   
   
   
   You can check in the IE configuration (connections) if a proxy server
   
   has been setup or autodetection of a proxy server is in effect. You
   
   can compare the setting to that of Firefox and/or to another computer
   
   in your office where IE still works OK.