M
MaryEllenTS
Guest
Hello,
I am a Mother trying to help her daughter with her laptop that she uses for college. She had downloaded and used AVG trial software until it expired and then her computer started acting up.
I am not very technologically savvy but we have finally gotten the AVG off using their own erasing method and it took a while. I downloaded Microsoft Security Essentials on advice of a good friend and ran a complete scan. The three threats; Exploit:Java/CVE-2010-08-0840-DR and DZ and Trojan:win32/FakeSysdef were found. I pressed clean and the alet promps that came up was:that Essentials couldn't do it and suggested help. The Error code on the alert prompt was 0x80501001
Could soomeone please tell me what to do now?
Thank you very much,
Mary Ellen
Continue reading...
I am a Mother trying to help her daughter with her laptop that she uses for college. She had downloaded and used AVG trial software until it expired and then her computer started acting up.
I am not very technologically savvy but we have finally gotten the AVG off using their own erasing method and it took a while. I downloaded Microsoft Security Essentials on advice of a good friend and ran a complete scan. The three threats; Exploit:Java/CVE-2010-08-0840-DR and DZ and Trojan:win32/FakeSysdef were found. I pressed clean and the alet promps that came up was:that Essentials couldn't do it and suggested help. The Error code on the alert prompt was 0x80501001
Could soomeone please tell me what to do now?
Thank you very much,
Mary Ellen
Continue reading...