Code 80070005 Windows Update encountered an unknown error

[Ken]

I have this same problem with Windows Vista Windows Update returning the

8007005 error. I have run the malware from Windows and installed Spyware

Doctor. Problem remains.



Ken



"PA Bear [MS MVP]" wrote:



> There is a very good chance are that you are seeing the affects of a

> hijackware infection.

>

> 1. See if you can download/run the MSRT manually:

> http://www.microsoft.com/security/malwareremove/default.mspx

>

> 2. Run this online scan (in safe mode w/networking, if need be):

> http://onecare.live.com/site/en-us/center/howsafe.htm

>

> 3. Run a /thorough/ check for hijackware, including posting the requested

> logs in an appropriate forum, not here.

>

> Checking for/Help with Hijackware

> http://aumha.net/viewtopic.php?f=30&t=4075

> http://mvps.org/winhelp2002/unwanted.htm

> http://inetexplorer.mvps.org/data/prevention.htm

> http://inetexplorer.mvps.org/tshoot.html

> http://www.mvps.org/sramesh2k/Malware_Defence.htm

> http://www.elephantboycomputers.com/page2.html#Removing_Malware

>

> Seek expert assistance in

> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,

> http://forums.spybot.info/forumdisplay.php?f=22,

> http://aumha.net/viewforum.php?f=30, or other appropriate forums.

>

> If the procedures look too complex - and there is no shame in admitting this

> isn't your cup of tea - take the machine to a local, reputable and

> independent (i.e., not BigBoxStoreUSA) computer repair shop.

> =====================

> Start a free (no-charge) Windows Update support incident request:

> https://support.microsoft.com/oas/default.aspx?gprid=6527

>

> Support for Windows Update:

> http://support.microsoft.com/gp/wusupport

>

> For home users, no-charge support is available by calling 1-866-PCSAFETY in

> the United States and in Canada or by contacting your local Microsoft

> subsidiary. There is no-charge for support calls that are associated with

> security updates.

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> AumHa VSOP & Admin http://aumha.net

> DTS-L http://dts-l.net/

>

> Stephen Russell wrote:

> > {5B031935-38D2-4040-9B36-4FA1409A59D6} 2009-02-21 10:17:09:963-0500 1 202

> > 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success

> > Content Install Reboot completed.

> > {00DC501A-52D5-4E10-AD7D-178EA3CC2FA8} 2009-02-21 10:17:18:400-0500 1 148

> > 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070005 SelfUpdate Failure

> > Software Synchronization Windows Update Client failed to detect with error

> > 0x80070005.

> > <snip>

> > Windows Vista Home Premium SP1 OEM

> >

> > I've tried every 'fix' in this newsgroup, Google, Microsoft support,

> > startup

> > repair, turned off Norton anti-virus, turned off Norton Firewall.

> >

> > Where can I get free support?

> >

> > All prices listed on this page are in U.S. dollars, and paid support is

> > billable to Visa, MasterCard, and American Express.

> > Product Support Services are subject to Microsoft's then-current prices,

> > terms, and conditions, which are subject to change without notice. The

> > support options, services, and prices described herein are available for

> > Microsoft products acquired in the United States only.

>

>

 

[PA Bear [MS MVP]]

Now do Step #3 or begin your own, new thread about /your/ problem and

computer.



NB: If you had no anti-virus application installed or the subscription had

expired when the machine first got infected and/or your subscription has

since expired and/or the machine's not been kept fully-patched at Windows

Update, don't waste your time with any of the below: Format & reinstall

Windows. A Repair Install will NOT help!



Microsoft PCSafety provides home users (only) with no-charge support in

dealing with malware infections such as viruses, spyware (including unwanted

software), and adware.

https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1



Also available via the Consumer Security Support home page:

https://consumersecuritysupport.microsoft.com/





Ken wrote:

> I have this same problem with Windows Vista Windows Update returning the

> 8007005 error. I have run the malware from Windows and installed Spyware

> Doctor. Problem remains.

>

> Ken

>

> "PA Bear [MS MVP]" wrote:

>

>> There is a very good chance are that you are seeing the affects of a

>> hijackware infection.

>>

>> 1. See if you can download/run the MSRT manually:

>> http://www.microsoft.com/security/malwareremove/default.mspx

>>

>> 2. Run this online scan (in safe mode w/networking, if need be):

>> http://onecare.live.com/site/en-us/center/howsafe.htm

>>

>> 3. Run a /thorough/ check for hijackware, including posting the requested

>> logs in an appropriate forum, not here.

>>

>> Checking for/Help with Hijackware

>> http://aumha.net/viewtopic.php?f=30&t=4075

>> http://mvps.org/winhelp2002/unwanted.htm

>> http://inetexplorer.mvps.org/data/prevention.htm

>> http://inetexplorer.mvps.org/tshoot.html

>> http://www.mvps.org/sramesh2k/Malware_Defence.htm

>> http://www.elephantboycomputers.com/page2.html#Removing_Malware

>>

>> Seek expert assistance in

>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,

>> http://forums.spybot.info/forumdisplay.php?f=22,

>> http://aumha.net/viewforum.php?f=30, or other appropriate forums.

>>

>> If the procedures look too complex - and there is no shame in admitting

>> this isn't your cup of tea - take the machine to a local, reputable and

>> independent (i.e., not BigBoxStoreUSA) computer repair shop.

>> =====================

>> Start a free (no-charge) Windows Update support incident request:

>> https://support.microsoft.com/oas/default.aspx?gprid=6527

>>

>> Support for Windows Update:

>> http://support.microsoft.com/gp/wusupport

>>

>> For home users, no-charge support is available by calling 1-866-PCSAFETY

>> in

>> the United States and in Canada or by contacting your local Microsoft

>> subsidiary. There is no-charge for support calls that are associated

>> with

>> security updates.

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

>> AumHa VSOP & Admin http://aumha.net

>> DTS-L http://dts-l.net/

>>

>> Stephen Russell wrote:

>>> {5B031935-38D2-4040-9B36-4FA1409A59D6} 2009-02-21 10:17:09:963-0500 1

>>> 202

>>> 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success

>>> Content Install Reboot completed.

>>> {00DC501A-52D5-4E10-AD7D-178EA3CC2FA8} 2009-02-21 10:17:18:400-0500 1

>>> 148

>>> 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070005 SelfUpdate Failure

>>> Software Synchronization Windows Update Client failed to detect with

>>> error

>>> 0x80070005.

>>> <snip>

>>> Windows Vista Home Premium SP1 OEM

>>>

>>> I've tried every 'fix' in this newsgroup, Google, Microsoft support,

>>> startup

>>> repair, turned off Norton anti-virus, turned off Norton Firewall.

>>>

>>> Where can I get free support?

>>>

>>> All prices listed on this page are in U.S. dollars, and paid support is

>>> billable to Visa, MasterCard, and American Express.

>>> Product Support Services are subject to Microsoft's then-current prices,

>>> terms, and conditions, which are subject to change without notice. The

>>> support options, services, and prices described herein are available for

>>> Microsoft products acquired in the United States only.