Error 1304 Verify that you have ...

C

Christopher

Guest
I have recently installed Vista Business on my XP Pro laptop.

The installation was as smooth as silk but it is taking a while to

familiarize myself with Vista - probably because I am old.

My problem is that I am attempting to install Adobe Acrobat 8 Standard both

from a CD and also by moving the files to a new folder on the desktop with

the same dismal result.

Error 1304 - verify that you have access to that directory etc. [at this

stage the application is writing to a common folder.

I have run setup as administrator = no difference!

Please - in very simple terms - suggest a solution that I can understand.

Many thanks in advance.

 
M

Mark H

Guest
The install file is attempting to create a temporary directory to a

standardized location that has been moved by the user.

Example:

TaxCut attempts to create a folder called TaxCut in the My Documents

folder by using %system%\My Documents

My Documents does not exist in Vista.

Vista correctly assumes the installer wanted the Documents folder.

But, the user has moved the Documents folder to another driver for

protection of data.

When the install program doesn't find the folder in the %system% path,

it tries to create the folder.

Vista will not allow this because the Documents folder is protected and

there can be only one.

TaxCut ends up in an endless loop trying to create a folder and dies

with Error 1304.

Fix: Move the Documents folder back to the default location and complain

to TaxCut about their installer.

With other installers, the location where the temporary file is to be

written simply does not exist and Vista will not allow creation due to

protection.

"Christopher" <chrissie@lambo.org> wrote in message

news:19E1B265-6A26-4810-92FE-468AC44DE714@microsoft.com...<span style="color:blue">

> I have recently installed Vista Business on my XP Pro laptop.

> The installation was as smooth as silk but it is taking a while to

> familiarize myself with Vista - probably because I am old.

>

> My problem is that I am attempting to install Adobe Acrobat 8 Standard</span>

both<span style="color:blue">

> from a CD and also by moving the files to a new folder on the desktop with

> the same dismal result.

>

> Error 1304 - verify that you have access to that directory etc. [at this

> stage the application is writing to a common folder.

>

> I have run setup as administrator = no difference!

>

> Please - in very simple terms - suggest a solution that I can understand.

>

> Many thanks in advance.

></span>

 
C

Christopher

Guest
The temporary folder appears to be created without problem. It is when it

needs to write to an existing 'common' folder that the problem occurs. It

ask the user to verify that permission exists but offers no way for the

verification to take place.

"Mark H" <jmhonzell@nospam.comcast.net> wrote in message

news:%23pv4CBTsIHA.4492@TK2MSFTNGP02.phx.gbl...<span style="color:blue">

> The install file is attempting to create a temporary directory to a

> standardized location that has been moved by the user.

>

> Example:

> TaxCut attempts to create a folder called TaxCut in the My Documents

> folder by using %system%My Documents

> My Documents does not exist in Vista.

> Vista correctly assumes the installer wanted the Documents folder.

> But, the user has moved the Documents folder to another driver for

> protection of data.

> When the install program doesn't find the folder in the %system% path,

> it tries to create the folder.

> Vista will not allow this because the Documents folder is protected and

> there can be only one.

> TaxCut ends up in an endless loop trying to create a folder and dies

> with Error 1304.

> Fix: Move the Documents folder back to the default location and

> complain

> to TaxCut about their installer.

>

> With other installers, the location where the temporary file is to be

> written simply does not exist and Vista will not allow creation due to

> protection.

>

>

>

> "Christopher" <chrissie@lambo.org> wrote in message

> news:19E1B265-6A26-4810-92FE-468AC44DE714@microsoft.com...<span style="color:green">

>> I have recently installed Vista Business on my XP Pro laptop.

>> The installation was as smooth as silk but it is taking a while to

>> familiarize myself with Vista - probably because I am old.

>>

>> My problem is that I am attempting to install Adobe Acrobat 8 Standard</span>

> both<span style="color:green">

>> from a CD and also by moving the files to a new folder on the desktop

>> with

>> the same dismal result.

>>

>> Error 1304 - verify that you have access to that directory etc. [at this

>> stage the application is writing to a common folder.

>>

>> I have run setup as administrator = no difference!

>>

>> Please - in very simple terms - suggest a solution that I can understand.

>>

>> Many thanks in advance.

>></span>

>

> </span>

 
M

Mark H

Guest
Possibly, this is your problem:

http://www.hanselman.com/blog/AdobeAcrobat...IsLocalLow.aspx

"Christopher" <chrissie@lambo.org> wrote in message

news:41F47E38-6072-4D93-9CA9-6EFDE9D731C0@microsoft.com...<span style="color:blue">

> The temporary folder appears to be created without problem. It is when it

> needs to write to an existing 'common' folder that the problem occurs. It

> ask the user to verify that permission exists but offers no way for the

> verification to take place.

>

>

> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message

> news:%23pv4CBTsIHA.4492@TK2MSFTNGP02.phx.gbl...<span style="color:green">

> > The install file is attempting to create a temporary directory to a

> > standardized location that has been moved by the user.

> >

> > Example:

> > TaxCut attempts to create a folder called TaxCut in the My Documents

> > folder by using %system%My Documents

> > My Documents does not exist in Vista.

> > Vista correctly assumes the installer wanted the Documents folder.

> > But, the user has moved the Documents folder to another driver for

> > protection of data.

> > When the install program doesn't find the folder in the %system%</span></span>

path,<span style="color:blue"><span style="color:green">

> > it tries to create the folder.

> > Vista will not allow this because the Documents folder is protected</span></span>

and<span style="color:blue"><span style="color:green">

> > there can be only one.

> > TaxCut ends up in an endless loop trying to create a folder and dies

> > with Error 1304.

> > Fix: Move the Documents folder back to the default location and

> > complain

> > to TaxCut about their installer.

> >

> > With other installers, the location where the temporary file is to be

> > written simply does not exist and Vista will not allow creation due to

> > protection.

> >

> >

> >

> > "Christopher" <chrissie@lambo.org> wrote in message

> > news:19E1B265-6A26-4810-92FE-468AC44DE714@microsoft.com...<span style="color:darkred">

> >> I have recently installed Vista Business on my XP Pro laptop.

> >> The installation was as smooth as silk but it is taking a while to

> >> familiarize myself with Vista - probably because I am old.

> >>

> >> My problem is that I am attempting to install Adobe Acrobat 8 Standard</span>

> > both<span style="color:darkred">

> >> from a CD and also by moving the files to a new folder on the desktop

> >> with

> >> the same dismal result.

> >>

> >> Error 1304 - verify that you have access to that directory etc. [at</span></span></span>

this<span style="color:blue"><span style="color:green"><span style="color:darkred">

> >> stage the application is writing to a common folder.

> >>

> >> I have run setup as administrator = no difference!

> >>

> >> Please - in very simple terms - suggest a solution that I can</span></span></span>

understand.<span style="color:blue"><span style="color:green"><span style="color:darkred">

> >>

> >> Many thanks in advance.

> >></span>

> >

> ></span>

></span>

 
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