R
R Square
Guest
Hi Freudi,
I have been fighting with these repeated updates for a few days now and I am happy to find this thread. I don't know if it is caused by my computer or my internet browser (I tried both Firefox and Explorer) but there is a crucial part of your explanation that is missing. I am referring to the command line to run in safe mode.
Also, I was wondering if it was a common problem associated with this update that the list of installed updates doesn't load anymore. I am using Windows 7 Ultimate 32-bit.
Thank you for your reply in advance,
R-Square
Ottmar Freudenberger wrote:
KB977165 is a kernel update and ever since these are released forWindows XP,
20-Feb-10
KB977165 is a kernel update and ever since these are released for
Windows XP, MS does not get those to install correctly as soon as it is an
OEM system (with OEM drivers installed) on which these kind of updates
should be installed on.
To get these updates for Windows XP installed properly on these systems,
you will need to download the update from DownloadCenter:
http://www.microsoft.com/downloads/details.aspx?FamilyID=e2b348f5-ec8d-4782-bb03-5de550adea77
save the file into a folder and execute the EXE with the parameter "/o"
(like "/overwriteoem") afterwards.
Let's assume you have downloaded the english version of KB977165 into a
folder "Downloads" which is located on your C: drive. In this case
please restart Windows in Safe Mode (hit the [F8] key after the BIOS
screen occured while booting your machine). Then enter the following
including all blanks and quote signs into "Run" in the Start menu
and hit [Enter] or click on OK afterwards:
"C:\Downloads\WindowsXP-KB977165-x86-ENU.exe" /o
After rebooting Windows, the update should not be reoffered by WU/AU once
again.
These installation/recogniation issues are independend from issues you
may run into, if a malware (rootkit) is already residing on your system
before you install KB977165. In case there is a rootkit and you install
KB977165 afterwards, you may see your Windows system rebooting or presen-
ting a BlueScreen to you. The cause for these issues is the infection of
the system with malware and not KB977165.
HTH,
Freudi
Previous Posts In This Thread:
On Thursday, February 18, 2010 8:26 AM
2harts4ever wrote:
KB977165 wants to install over and over
Good morning,
I successfully (I thought) downloaded and installed KB977165 on Feb. 10 but
as soon as I was finished it was once again offered as an available update. I
have my Microsoft Updates set to notify me when one is available but not to
download it.
For the record I am using a Compaq Presario AMD Athlon(tm) 64 Processor
3300+, 2411MHz/1.93 GBs RAM, running Windows Xp Home, SP3., with IE8 and
fully patched. I utilize Avast (Free) as my anti-virus and Comodo (Free) as
my firewall and also check for spyware with Windows Defender, Spybot S&D,
Spyware Blaster, Trojan Hunter and SUPERAntiSpyware Professional. I utilize
SUPERAntiSpyware as my only 'real-time' spyware protection program, the
others are on demand scanners. All programs are fully patched and updated.
In addition, PSI.exe gives me a clean bill of health.
The KB977165 update has shown as being installed on the 'Add/Remove
Programs' page since the initial day I downloaded and installed it.
While searching for the cause of this update being offered over and over I
have seen where some say if a Security update is listed as installed in your
Add/Remove folder then you are okay and it is then okay to 'hide' it from
being offered in the future.
So, what I am really trying to find out is if 'hiding it' is okay as long as
it shows as being installed on my computer?
Also, has or will Microsoft issued a fix to stop this update from being
offered over and over?
Outside of it being offered over and over I have experienced no problems
whatsoever since installing it.
Thanks and regards,
2harts4ever
On Thursday, February 18, 2010 11:43 AM
RE: KB977165 wants to install over and o wrote:
"2harts4ever" wrote:
"2harts4ever" wrote:
On Thursday, February 18, 2010 12:06 PM
PA Bear [MS MVP] wrote:
Hello, again!
Hello, again!
1. Stop the Automatic Updates service:
Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)
2. Delete the contents of the Download folder:
Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.
3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com OR
http://update.microsoft.com/microsoftupdate | Select CUSTOM and scan |
Uncheck/deselect KB977165 and hide it ("Don't show me this update again")
but install any/all critical security updates offered. If a Root
Certificates update is listed in the Optional Software updates category on
the left-hand side of the scan results window, install it to take full
advantage of IE8's enhanced security.
4. Start the Automatic Updates service:
Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
2harts4ever wrote:
On Thursday, February 18, 2010 3:41 PM
2harts4ever wrote:
Hi PA Bear,Glad to see you answered.
Hi PA Bear,
Glad to see you answered. I have done what you suggested but I am curious
about what you had me do.
(1) The 'Download' folder you had me empty had 119 items in it. What were
they?
(2) Do you think M/S will ever fix what was causing KB977165 to try to
download over and over or will I just have to be content to let it in its
'hidden' state from here on out?
Once again, thanks for your help and expertise,
Regards,
2harts4ever
"PA Bear [MS MVP]" wrote:
On Thursday, February 18, 2010 4:40 PM
PA Bear [MS MVP] wrote:
A1.
A1. The folder contained installers & related files used by Automatic
Updates in the past to install updates. Over the course of time, the
contents of the folder would have been deleted anyway.
A2. I dunno why you kept seeing AU trying to (re)install KB977165,
especially since it was "pulled" [1] less than 48 hours after it was
released; cf.
http://blogs.technet.com/msrc/archive/2010/02/11/restart-issues-after-installing-ms10-015.aspx
PS: The reason KB977165 was pulled had nothing to do with what happened to
you; cf.
http://blogs.technet.com/msrc/archi...talling-ms10-015-and-the-alureon-rootkit.aspx
================
[1] No longer being offered by Automatic Updates, even if the installer had
been downloaded to the Downloads folder already. KB977165 remained (and
remains AFAIK) available for manual installation via Windows/Microsoft
Update website.
--
~PA Bear
2harts4ever wrote:
On Thursday, February 18, 2010 7:47 PM
2harts4ever wrote:
Hi Pa Bear,One more time please.
Hi Pa Bear,
One more time please.
Right now I know KB977165 in installed on my computer because it says so on
my Add/Remove Program page and Windows Update History lists it as being
successfully installed on 2-10-10.
After doing what you suggested the repeat notification now rests in my
Hidden Updates folder and everytime I go to Windows Update I am notified I
have hidden an important security update.
I have and always have had Automatic Updates set so it notifies me that an
update is available and then it is up to me when and if I want to download
and install it.
In a nutshell ... am I okay with all this?
As always your insight is always appreciated!
Thanks and regards,
2harts4ever
"PA Bear [MS MVP]" wrote:
On Thursday, February 18, 2010 8:46 PM
Harry Johnston [MVP] wrote:
On 2010-02-19 1:47 p.m., 2harts4ever wrote:Neither of those are conclusive.
On 2010-02-19 1:47 p.m., 2harts4ever wrote:
Neither of those are conclusive.
The update contains four files:
Ntkrnlmp.exe
Ntkrnlpa.exe
Ntkrpamp.exe
Ntoskrnl.exe
Check the versions of these files. They should all be 5.1.2600.5913 or later,
assuming you have service pack 3 installed.
Harry.
On Thursday, February 18, 2010 11:13 PM
2harts4ever wrote:
Harry,I have SP3 and all four files are 5.1.2600.5913.
Harry,
I have SP3 and all four files are 5.1.2600.5913.
Thanks,
2harts4ever
"Harry Johnston [MVP]" wrote:
On Friday, February 19, 2010 2:04 AM
PA Bear [MS MVP] wrote:
What Harry said & you confirmed.Yes, you are OK.
What Harry said & you confirmed.
Yes, you are OK. Automatic Updates will not offer KB977165 again but it will
always be a hidden update as far as Windows/Microsoft Update website is
concerned. IOW, if and when you update manually, you will always get that
"You've hidden an important security update" prompt. Learn to live with it
and dismiss it when you see it. That being said...
The prompt will apply to all updates you have hidden (e.g., if you choose or
had chosen to hide others).
KB977165 is the most recent in a long line of Windows kernel updates. If
and when another kernel update is issued, it will supersede KB977165 and
Windows/Microsoft Update website will "forget about" KB977165. The same
applies to any update which supersedes a previous one (or a cumulative
update, like IE updates).
Confused enough yet? <wink>
2harts4ever wrote:
On Friday, February 19, 2010 7:31 AM
2harts4ever wrote:
Pa Bear,As usual you have shown why you are a M/S MVP.
Pa Bear,
As usual you have shown why you are a M/S MVP. That is the kind of
explanation I have been looking for on this subject.
Now I have an idea of what is actually happening and how it eventually will
be solved. M/S is lucky to have folks like you around who, while not on
their payroll, still take the time to educate their customers in what is
actually happening with their computers.
Have a great weekend Pa Bear. As usual you have helped make mine!
Thanks and regards,
2harts4ever
"PA Bear [MS MVP]" wrote:
On Friday, February 19, 2010 11:12 AM
PA Bear [MS MVP] wrote:
You're very welcome and thank you for your very kind words.2harts4ever wrote:
You're very welcome and thank you for your very kind words.
2harts4ever wrote:
On Saturday, February 20, 2010 3:12 AM
Ottmar Freudenberger wrote:
KB977165 is a kernel update and ever since these are released forWindows XP,
KB977165 is a kernel update and ever since these are released for
Windows XP, MS does not get those to install correctly as soon as it is an
OEM system (with OEM drivers installed) on which these kind of updates
should be installed on.
To get these updates for Windows XP installed properly on these systems,
you will need to download the update from DownloadCenter:
http://www.microsoft.com/downloads/details.aspx?FamilyID=e2b348f5-ec8d-4782-bb03-5de550adea77
save the file into a folder and execute the EXE with the parameter "/o"
(like "/overwriteoem") afterwards.
Let's assume you have downloaded the english version of KB977165 into a
folder "Downloads" which is located on your C: drive. In this case
please restart Windows in Safe Mode (hit the [F8] key after the BIOS
screen occured while booting your machine). Then enter the following
including all blanks and quote signs into "Run" in the Start menu
and hit [Enter] or click on OK afterwards:
"C:\Downloads\WindowsXP-KB977165-x86-ENU.exe" /o
After rebooting Windows, the update should not be reoffered by WU/AU once
again.
These installation/recogniation issues are independend from issues you
may run into, if a malware (rootkit) is already residing on your system
before you install KB977165. In case there is a rootkit and you install
KB977165 afterwards, you may see your Windows system rebooting or presen-
ting a BlueScreen to you. The cause for these issues is the infection of
the system with malware and not KB977165.
HTH,
Freudi
On Saturday, February 20, 2010 4:16 PM
PA Bear [MS MVP] wrote:
Ottmar Freudenberger wrote
Freudi: KB977165 is no longer being offer to WinXP
Ottmar Freudenberger wrote:
@Freudi: KB977165 is no longer being offer to WinXP (x86) via Automatic
Updates anyway; cf.
http://blogs.technet.com/msrc/archi...talling-ms10-015-and-the-alureon-rootkit.aspx
--
~Robear
On Sunday, February 21, 2010 9:14 AM
Ottmar Freudenberger wrote:
I am more than aware of that, but that is only true in these cases,
I am more than aware of that, but that is only true in these cases, when
KB977165
a) has not been downloaded via Auto or Windows Update already but the
installation has not been detected to be successful for whichever reason
(thanks to the SoftwareDistrubution\Download)
b) Auto Update is configured to download and install updates automatically
Since the OP did already install KB977165 without any BSODs already, but
the installation itself is not detected as successful, most likely the
paramater /o will do the trick for the OP.
Bye,
Freudi
Submitted via EggHeadCafe - Software Developer Portal of Choice
Measuring SharePoint Page Rendering
http://www.eggheadcafe.com/tutorial...1-9d5f236c2be5/measuring-sharepoint-page.aspx
I have been fighting with these repeated updates for a few days now and I am happy to find this thread. I don't know if it is caused by my computer or my internet browser (I tried both Firefox and Explorer) but there is a crucial part of your explanation that is missing. I am referring to the command line to run in safe mode.
Also, I was wondering if it was a common problem associated with this update that the list of installed updates doesn't load anymore. I am using Windows 7 Ultimate 32-bit.
Thank you for your reply in advance,
R-Square
Ottmar Freudenberger wrote:
KB977165 is a kernel update and ever since these are released forWindows XP,
20-Feb-10
KB977165 is a kernel update and ever since these are released for
Windows XP, MS does not get those to install correctly as soon as it is an
OEM system (with OEM drivers installed) on which these kind of updates
should be installed on.
To get these updates for Windows XP installed properly on these systems,
you will need to download the update from DownloadCenter:
http://www.microsoft.com/downloads/details.aspx?FamilyID=e2b348f5-ec8d-4782-bb03-5de550adea77
save the file into a folder and execute the EXE with the parameter "/o"
(like "/overwriteoem") afterwards.
Let's assume you have downloaded the english version of KB977165 into a
folder "Downloads" which is located on your C: drive. In this case
please restart Windows in Safe Mode (hit the [F8] key after the BIOS
screen occured while booting your machine). Then enter the following
including all blanks and quote signs into "Run" in the Start menu
and hit [Enter] or click on OK afterwards:
"C:\Downloads\WindowsXP-KB977165-x86-ENU.exe" /o
After rebooting Windows, the update should not be reoffered by WU/AU once
again.
These installation/recogniation issues are independend from issues you
may run into, if a malware (rootkit) is already residing on your system
before you install KB977165. In case there is a rootkit and you install
KB977165 afterwards, you may see your Windows system rebooting or presen-
ting a BlueScreen to you. The cause for these issues is the infection of
the system with malware and not KB977165.
HTH,
Freudi
Previous Posts In This Thread:
On Thursday, February 18, 2010 8:26 AM
2harts4ever wrote:
KB977165 wants to install over and over
Good morning,
I successfully (I thought) downloaded and installed KB977165 on Feb. 10 but
as soon as I was finished it was once again offered as an available update. I
have my Microsoft Updates set to notify me when one is available but not to
download it.
For the record I am using a Compaq Presario AMD Athlon(tm) 64 Processor
3300+, 2411MHz/1.93 GBs RAM, running Windows Xp Home, SP3., with IE8 and
fully patched. I utilize Avast (Free) as my anti-virus and Comodo (Free) as
my firewall and also check for spyware with Windows Defender, Spybot S&D,
Spyware Blaster, Trojan Hunter and SUPERAntiSpyware Professional. I utilize
SUPERAntiSpyware as my only 'real-time' spyware protection program, the
others are on demand scanners. All programs are fully patched and updated.
In addition, PSI.exe gives me a clean bill of health.
The KB977165 update has shown as being installed on the 'Add/Remove
Programs' page since the initial day I downloaded and installed it.
While searching for the cause of this update being offered over and over I
have seen where some say if a Security update is listed as installed in your
Add/Remove folder then you are okay and it is then okay to 'hide' it from
being offered in the future.
So, what I am really trying to find out is if 'hiding it' is okay as long as
it shows as being installed on my computer?
Also, has or will Microsoft issued a fix to stop this update from being
offered over and over?
Outside of it being offered over and over I have experienced no problems
whatsoever since installing it.
Thanks and regards,
2harts4ever
On Thursday, February 18, 2010 11:43 AM
RE: KB977165 wants to install over and o wrote:
"2harts4ever" wrote:
"2harts4ever" wrote:
On Thursday, February 18, 2010 12:06 PM
PA Bear [MS MVP] wrote:
Hello, again!
Hello, again!
1. Stop the Automatic Updates service:
Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)
2. Delete the contents of the Download folder:
Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.
3. Open Internet Explorer (only) to http://windowsupdate.microsoft.com OR
http://update.microsoft.com/microsoftupdate | Select CUSTOM and scan |
Uncheck/deselect KB977165 and hide it ("Don't show me this update again")
but install any/all critical security updates offered. If a Root
Certificates update is listed in the Optional Software updates category on
the left-hand side of the scan results window, install it to take full
advantage of IE8's enhanced security.
4. Start the Automatic Updates service:
Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
2harts4ever wrote:
On Thursday, February 18, 2010 3:41 PM
2harts4ever wrote:
Hi PA Bear,Glad to see you answered.
Hi PA Bear,
Glad to see you answered. I have done what you suggested but I am curious
about what you had me do.
(1) The 'Download' folder you had me empty had 119 items in it. What were
they?
(2) Do you think M/S will ever fix what was causing KB977165 to try to
download over and over or will I just have to be content to let it in its
'hidden' state from here on out?
Once again, thanks for your help and expertise,
Regards,
2harts4ever
"PA Bear [MS MVP]" wrote:
On Thursday, February 18, 2010 4:40 PM
PA Bear [MS MVP] wrote:
A1.
A1. The folder contained installers & related files used by Automatic
Updates in the past to install updates. Over the course of time, the
contents of the folder would have been deleted anyway.
A2. I dunno why you kept seeing AU trying to (re)install KB977165,
especially since it was "pulled" [1] less than 48 hours after it was
released; cf.
http://blogs.technet.com/msrc/archive/2010/02/11/restart-issues-after-installing-ms10-015.aspx
PS: The reason KB977165 was pulled had nothing to do with what happened to
you; cf.
http://blogs.technet.com/msrc/archi...talling-ms10-015-and-the-alureon-rootkit.aspx
================
[1] No longer being offered by Automatic Updates, even if the installer had
been downloaded to the Downloads folder already. KB977165 remained (and
remains AFAIK) available for manual installation via Windows/Microsoft
Update website.
--
~PA Bear
2harts4ever wrote:
On Thursday, February 18, 2010 7:47 PM
2harts4ever wrote:
Hi Pa Bear,One more time please.
Hi Pa Bear,
One more time please.
Right now I know KB977165 in installed on my computer because it says so on
my Add/Remove Program page and Windows Update History lists it as being
successfully installed on 2-10-10.
After doing what you suggested the repeat notification now rests in my
Hidden Updates folder and everytime I go to Windows Update I am notified I
have hidden an important security update.
I have and always have had Automatic Updates set so it notifies me that an
update is available and then it is up to me when and if I want to download
and install it.
In a nutshell ... am I okay with all this?
As always your insight is always appreciated!
Thanks and regards,
2harts4ever
"PA Bear [MS MVP]" wrote:
On Thursday, February 18, 2010 8:46 PM
Harry Johnston [MVP] wrote:
On 2010-02-19 1:47 p.m., 2harts4ever wrote:Neither of those are conclusive.
On 2010-02-19 1:47 p.m., 2harts4ever wrote:
Neither of those are conclusive.
The update contains four files:
Ntkrnlmp.exe
Ntkrnlpa.exe
Ntkrpamp.exe
Ntoskrnl.exe
Check the versions of these files. They should all be 5.1.2600.5913 or later,
assuming you have service pack 3 installed.
Harry.
On Thursday, February 18, 2010 11:13 PM
2harts4ever wrote:
Harry,I have SP3 and all four files are 5.1.2600.5913.
Harry,
I have SP3 and all four files are 5.1.2600.5913.
Thanks,
2harts4ever
"Harry Johnston [MVP]" wrote:
On Friday, February 19, 2010 2:04 AM
PA Bear [MS MVP] wrote:
What Harry said & you confirmed.Yes, you are OK.
What Harry said & you confirmed.
Yes, you are OK. Automatic Updates will not offer KB977165 again but it will
always be a hidden update as far as Windows/Microsoft Update website is
concerned. IOW, if and when you update manually, you will always get that
"You've hidden an important security update" prompt. Learn to live with it
and dismiss it when you see it. That being said...
The prompt will apply to all updates you have hidden (e.g., if you choose or
had chosen to hide others).
KB977165 is the most recent in a long line of Windows kernel updates. If
and when another kernel update is issued, it will supersede KB977165 and
Windows/Microsoft Update website will "forget about" KB977165. The same
applies to any update which supersedes a previous one (or a cumulative
update, like IE updates).
Confused enough yet? <wink>
2harts4ever wrote:
On Friday, February 19, 2010 7:31 AM
2harts4ever wrote:
Pa Bear,As usual you have shown why you are a M/S MVP.
Pa Bear,
As usual you have shown why you are a M/S MVP. That is the kind of
explanation I have been looking for on this subject.
Now I have an idea of what is actually happening and how it eventually will
be solved. M/S is lucky to have folks like you around who, while not on
their payroll, still take the time to educate their customers in what is
actually happening with their computers.
Have a great weekend Pa Bear. As usual you have helped make mine!
Thanks and regards,
2harts4ever
"PA Bear [MS MVP]" wrote:
On Friday, February 19, 2010 11:12 AM
PA Bear [MS MVP] wrote:
You're very welcome and thank you for your very kind words.2harts4ever wrote:
You're very welcome and thank you for your very kind words.
2harts4ever wrote:
On Saturday, February 20, 2010 3:12 AM
Ottmar Freudenberger wrote:
KB977165 is a kernel update and ever since these are released forWindows XP,
KB977165 is a kernel update and ever since these are released for
Windows XP, MS does not get those to install correctly as soon as it is an
OEM system (with OEM drivers installed) on which these kind of updates
should be installed on.
To get these updates for Windows XP installed properly on these systems,
you will need to download the update from DownloadCenter:
http://www.microsoft.com/downloads/details.aspx?FamilyID=e2b348f5-ec8d-4782-bb03-5de550adea77
save the file into a folder and execute the EXE with the parameter "/o"
(like "/overwriteoem") afterwards.
Let's assume you have downloaded the english version of KB977165 into a
folder "Downloads" which is located on your C: drive. In this case
please restart Windows in Safe Mode (hit the [F8] key after the BIOS
screen occured while booting your machine). Then enter the following
including all blanks and quote signs into "Run" in the Start menu
and hit [Enter] or click on OK afterwards:
"C:\Downloads\WindowsXP-KB977165-x86-ENU.exe" /o
After rebooting Windows, the update should not be reoffered by WU/AU once
again.
These installation/recogniation issues are independend from issues you
may run into, if a malware (rootkit) is already residing on your system
before you install KB977165. In case there is a rootkit and you install
KB977165 afterwards, you may see your Windows system rebooting or presen-
ting a BlueScreen to you. The cause for these issues is the infection of
the system with malware and not KB977165.
HTH,
Freudi
On Saturday, February 20, 2010 4:16 PM
PA Bear [MS MVP] wrote:
Ottmar Freudenberger wrote
Freudi: KB977165 is no longer being offer to WinXPOttmar Freudenberger wrote:
@Freudi: KB977165 is no longer being offer to WinXP (x86) via Automatic
Updates anyway; cf.
http://blogs.technet.com/msrc/archi...talling-ms10-015-and-the-alureon-rootkit.aspx
--
~Robear
On Sunday, February 21, 2010 9:14 AM
Ottmar Freudenberger wrote:
I am more than aware of that, but that is only true in these cases,
I am more than aware of that, but that is only true in these cases, when
KB977165
a) has not been downloaded via Auto or Windows Update already but the
installation has not been detected to be successful for whichever reason
(thanks to the SoftwareDistrubution\Download)
b) Auto Update is configured to download and install updates automatically
Since the OP did already install KB977165 without any BSODs already, but
the installation itself is not detected as successful, most likely the
paramater /o will do the trick for the OP.
Bye,
Freudi
Submitted via EggHeadCafe - Software Developer Portal of Choice
Measuring SharePoint Page Rendering
http://www.eggheadcafe.com/tutorial...1-9d5f236c2be5/measuring-sharepoint-page.aspx
