DaMan
Active Members
Good morning everyone,
I see there are many people who seem to be having a problem similar to mine, though I was unable to find an answer to one of my questions in this post.
<u>Description of problem</u>:
Although my Windows Update is set to download & install any updates during the overnight hours each day, the latest updates,
KB26333880, KB2572073, and KB2518864 were not installed. I went to the Windows Update site to check my update history. It showed the green/white checkmarks beside all 3 updates. The record also showed the
updates were attempted 3 times overnight. After clicking on the "Express" button on the Home Page, the results show the 3 aforementioned updates, but show "0 bytes" , and "0 download time."
This indicates to me that there are no updates to be downloaded, despite the yellow
Update Notification Shield continuing to be shown in the Taskbar.
<u>Remedial measures attempted</u>:
1. I tried downloading / installing two more times without success<em> using both IE8 and FF (including restarting the computer)</em>.
2. Attempted to download & run the MS Fixit program, but got a message which read,
<em>"An unexpected error has occurred, please try again later."</em> <u>NO</u> error code was seen with this message. (I could SAVE the program to my Desktop...just couldn't run the set-up).
3. Tried searching for the presence of these updates using Start > Run >
%windir%KB#######.log <em>(where the ######## is the individual KB update number)</em>. Each time - a message was displayed stating the file could not be found.
4. Reviewed the Add/Remove Programs list <em>
(with the Show Updates box checked)</em>. None of the KB updates referred to above could be found.
5. Scans with SAS, MBAM, and
Outpost Security Suite Pro did not reveal any malware/security issues.
<em>(SAS & MBAM are used only as on-demand scanners).</em>
This particular problem with updates not downloading & repeated notifications being shown in the Taskbar occurred once before. On that occasion, I called Microsoft several times before finally, a support person accessed my computer remotely and spent about 50
minutes correcting the problem.
<em>(Also, it should be noted that nearly every support person I spoke with kept trying to tell me that MS doesn't provide help with this type issue. I had to be rather adament in my response...telling the person that MS
<u>DOES</u> indeed provide free support for <u>security-related</u> Windows Updates. Whether they provide free support now is unknown).
Besides...I no longer have a phone number for MS anyway.</em>
<u>My questions to the Community</u>:
1. Is there any way to download & install these 3 updates?
2. Is there an <em>explanation</em> as to <u>why</u> the
MS Fixit program will not install, and if so, is there some corrective action I can take which will enable me to download & run this program?
<u>System specs</u>:
Dell Dimension 3000 Tower Desktop; WIN XP Pro SP3; 2 GB RAM; 3.00 gHz CPU; Outpost Security Suite Pro; MBAM Pro <em>(on-demand only)</em>; SAS (<em>on-demand only)</em>; Spywareblaster; IE8 & FF
<em>Thank you for your time, review, and any help!</em>
<em>Pete C.</em>
View this thread
I see there are many people who seem to be having a problem similar to mine, though I was unable to find an answer to one of my questions in this post.
<u>Description of problem</u>:
Although my Windows Update is set to download & install any updates during the overnight hours each day, the latest updates,
KB26333880, KB2572073, and KB2518864 were not installed. I went to the Windows Update site to check my update history. It showed the green/white checkmarks beside all 3 updates. The record also showed the
updates were attempted 3 times overnight. After clicking on the "Express" button on the Home Page, the results show the 3 aforementioned updates, but show "0 bytes" , and "0 download time."
This indicates to me that there are no updates to be downloaded, despite the yellow
Update Notification Shield continuing to be shown in the Taskbar.
<u>Remedial measures attempted</u>:
1. I tried downloading / installing two more times without success<em> using both IE8 and FF (including restarting the computer)</em>.
2. Attempted to download & run the MS Fixit program, but got a message which read,
<em>"An unexpected error has occurred, please try again later."</em> <u>NO</u> error code was seen with this message. (I could SAVE the program to my Desktop...just couldn't run the set-up).
3. Tried searching for the presence of these updates using Start > Run >
%windir%KB#######.log <em>(where the ######## is the individual KB update number)</em>. Each time - a message was displayed stating the file could not be found.
4. Reviewed the Add/Remove Programs list <em>
(with the Show Updates box checked)</em>. None of the KB updates referred to above could be found.
5. Scans with SAS, MBAM, and
Outpost Security Suite Pro did not reveal any malware/security issues.
<em>(SAS & MBAM are used only as on-demand scanners).</em>
This particular problem with updates not downloading & repeated notifications being shown in the Taskbar occurred once before. On that occasion, I called Microsoft several times before finally, a support person accessed my computer remotely and spent about 50
minutes correcting the problem.
<em>(Also, it should be noted that nearly every support person I spoke with kept trying to tell me that MS doesn't provide help with this type issue. I had to be rather adament in my response...telling the person that MS
<u>DOES</u> indeed provide free support for <u>security-related</u> Windows Updates. Whether they provide free support now is unknown).
Besides...I no longer have a phone number for MS anyway.</em>
<u>My questions to the Community</u>:
1. Is there any way to download & install these 3 updates?
2. Is there an <em>explanation</em> as to <u>why</u> the
MS Fixit program will not install, and if so, is there some corrective action I can take which will enable me to download & run this program?
<u>System specs</u>:
Dell Dimension 3000 Tower Desktop; WIN XP Pro SP3; 2 GB RAM; 3.00 gHz CPU; Outpost Security Suite Pro; MBAM Pro <em>(on-demand only)</em>; SAS (<em>on-demand only)</em>; Spywareblaster; IE8 & FF
<em>Thank you for your time, review, and any help!</em>
<em>Pete C.</em>
View this thread