Experiencing problems with latest Windows Updates (KB) not installing & repeated notifications via T

Good morning everyone,

     I see there are many people who seem to be having a problem similar to mine, though I was unable to find an answer to one of my questions in this post. 

<u>Description of problem</u>: 

Although my Windows Update is set to download & install any updates during the overnight hours each day, the latest updates,

KB26333880, KB2572073, and KB2518864 were not installed.  I went to the Windows Update site to check my update history.  It showed the green/white checkmarks beside all 3 updates.  The record also showed the

updates were attempted 3 times overnight.  After clicking on the "Express" button on the Home Page, the results show the 3 aforementioned updates, but show "0 bytes" , and "0 download time."

This indicates to me that there are no updates to be downloaded, despite the yellow

Update Notification Shield continuing to be shown in the Taskbar. 

<u>Remedial measures attempted</u>:

1.  I tried downloading / installing two more times without success<em> using both IE8 and FF (including restarting the computer)</em>.

2.  Attempted to download & run the MS Fixit program, but got a message which read,

<em>"An unexpected error has occurred, please try again later."</em>  <u>NO</u> error code was seen with this message.  (I could SAVE the program to my Desktop...just couldn't run the set-up).

3.  Tried searching for the presence of these updates using Start > Run >

%windir%KB#######.log <em>(where the ######## is the individual KB update number)</em>.  Each time -  a message was displayed stating the file could not be found.

4.  Reviewed the Add/Remove Programs list <em>

(with the Show Updates box checked)</em>.  None of the KB updates referred to above could be found.

5.  Scans with SAS, MBAM, and

Outpost Security Suite Pro did not reveal any malware/security issues. 

<em>(SAS & MBAM are used only as on-demand scanners).</em>

This particular problem with updates not downloading & repeated notifications being shown in the Taskbar occurred once before.  On that occasion, I called Microsoft several times before finally, a support person accessed my computer remotely and spent about 50

minutes correcting the problem. 

<em>(Also, it should be noted that nearly every support person I spoke with kept trying to tell me that MS doesn't provide help with this type issue.  I had to be rather adament in my response...telling the person that MS

<u>DOES</u> indeed provide free support for <u>security-related</u> Windows Updates.  Whether they provide free support now is unknown). 

Besides...I no longer have a phone number for MS anyway.</em>

<u>My questions to the Community</u>:

1.  Is there any way to download & install these 3 updates?

2.  Is there an <em>explanation</em> as to <u>why</u> the

MS Fixit program will not install, and if so, is there some corrective action I can take which will enable me to download & run this program?

<u>System specs</u>:

Dell Dimension 3000 Tower Desktop;  WIN XP Pro SP3;  2 GB RAM;  3.00 gHz CPU;  Outpost Security Suite Pro;  MBAM Pro <em>(on-demand only)</em>;  SAS (<em>on-demand only)</em>;  Spywareblaster;  IE8 & FF

<em>Thank you for your time, review, and any help!</em>

<em>Pete C.</em>

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