Fingerprint reader can't be found: 0xe7210005 error message

[Jeff]

Suddenly, Vista can't find my fingerprint reader sensor. IBM just replaced

the palmrest and reader, as well as the system board--the reader worked after

that, then the sensor disappeared a week or so later. Anyone have a clue

here where it went or how i can get it back or reinstall it? (I don't want

to do a restore point)

Thx,

Jeff

 

[Miroslav Pragl]

Can you find it in device manager (IBM support should tell you it's device

ID - it's something like USB\VID_08FF&PID2580\5&B701C9D&0&2 in my case)

MP

<span style="color:blue">

> Suddenly, Vista can't find my fingerprint reader sensor. IBM just

> replaced</span>

 

[Jeff]

Miroslav: I found this for the TouchChip driver, under Hardware lds:

USB\VID_0483&PID_2016&REV_0001

USB\VID_0483&PID_2016

is this it? If so, what should i do?

Thx,

Jeff

"Miroslav Pragl" wrote:

<span style="color:blue">

> Can you find it in device manager (IBM support should tell you it's device

> ID - it's something like USBVID_08FF&PID25805&B701C9D&0&2 in my case)

>

> MP

> <span style="color:green">

> > Suddenly, Vista can't find my fingerprint reader sensor. IBM just

> > replaced</span>

>

> </span>

 

[Miroslav Pragl [MVP]]

Looks like you found it. No exclamation marks etc?

Not sure what's your exact NTB model but look at:

http://www-307.ibm.com/pc/support/site.wss...ocid=MIGR-66948

MP

"Jeff" <Jeff@discussions.microsoft.com> wrote in message

news:0DCA1E2E-8A40-4E65-B28D-9A7A099BC1BB@microsoft.com...<span style="color:blue">

> Miroslav: I found this for the TouchChip driver, under Hardware lds:

> USBVID_0483&PID_2016&REV_0001

> USBVID_0483&PID_2016</span>

 

[ja]

"Jeff" wrote:

<span style="color:blue">

> Suddenly, Vista can't find my fingerprint reader sensor. IBM just replaced

> the palmrest and reader, as well as the system board--the reader worked after

> that, then the sensor disappeared a week or so later. Anyone have a clue

> here where it went or how i can get it back or reinstall it? (I don't want

> to do a restore point)

> Thx,

> Jeff</span>