Followup on Laptop with several XP problems

[mm]

On Thu, 10 Jun 2010 14:23:01 -0700, Mark Adams

<MarkAdams@discussions.microsoft.com> wrote:



>

>

>"mm" wrote:

>

>> On Tue, 8 Jun 2010 23:52:07 -0300, "news.microsoft.com"

>> <pjp_is_located_@_hotmail_dot_com> wrote:

>>

>> >You mentioned it's an Averatec laptop. I have a 6100 works fine.

>> >

>> >Their site seems to have all the extra drivers you likely need. It's not

>> >enough to just install XP but you also must install the manufacturer's

>> >motherboard, audio, USB etc. drivers. As you don't have the original install

>> >cd's that's the way to go (and basically is for all pc's nowadays when don't

>> >have original Restore disks).

>>

>> Great idea. It has two options, a list of drivers, but the only one

>> that relates to a problem I know of is the audio driver. It doesn't

>> show anything for USB. I should look for a generic USB driveer, I

>> think, but how will I install it when Device Manager doesn't work?

>>

>> It also had a link to a DriverAgent page, which said Welcome Averatec

>> customers, and offered a driver scan. Since it was recommended by

>> Averatec I did it, and it froze the computer at 40% of the scan. Did

>> the same thing 3 times.

>>

>> On my own computer, I dl'd the same program, same version number from

>> the same site, and it ran to completion and said it had newer drivers

>> for 12 out of 36 drivers. (Although none of those things are giving me

>> problems)

>>

>

>

>NEVER use one of these driver detecting programs. They charge you money to

>download drivers that are available for free from the manufacturer's website,

>and they frequently offer obsolete or completely wrong drivers- a sure way to

>hose your system.



Well this is what finally happened tonight (Sunday). Don't start

your reply until reading the whole thing.



I had already left the laptop with my young friend with instructions

to backup any data to CD's, when I came home and read Mark's post that

I'm replying to.



Turns out the CD writer wasn't working either (No CD in drive) so then

I was going to have him gat some google storage space and upload it

there.



Then I read Mark's post

>

>Go to the Averatec website and download all the drivers for your model

>machine and burn them to CD.



I made the CD and went there tonight. Sunday



> Install the drivers from the CD. If a "chipset"

>driver is listed, install it first and reboot the computer.



There was, also called 4in1, four in one, and I ran that driver .exe

first and rebooted, and I think it didn't help. Then I ran it again,

and it detected the USB flashdrive. Hooray. And thanks.



>That will

>probably get the USB ports working by providing support for the "Enhanced USB

>Controller".



Yes indeedy.



>Install the video and audio drivers next. Reboot and go to



Installed audio, from the self-extracting file, and got a long string

of "Creation of folder Failed". In fact it didn't extract anything.

Did it again, same result.



Skipped video for now because video seemed good.



Did CPU Power, but it wanted to uninstall things. I guess because

everything was installed. Hmmmm. Maybe we should have uninstalled

and installed, but I just put that one aside for later, and then

skipped it.



Ran MousePad, or SomethingPad, Touchpad, because his cursor had been

moving when no one was touching it, usually falling down the screen.

Not enough time for me to decide if this fixed it, and my

young friend wasn't sure if it was better or not.



WLAN and LAN have been working fine so I put them aside for later and

skipped them.



I don't know what CARD is. And he probably won't ever need Modem,

plus we have no way to test it.



>Device Manager and look for yellow exclamation points next to devices.

>Continue to install the drivers for those devices.



Device Manager still didn't work. Googled error message for Blank

Device Manager and first hit said that the Plug and Play Service has

to be enabled. It wasn't. How did that change??



Also the error message when I tried to use Windows Help said the Help

& Support service was not working.



Ran services.msc and both services are disabled. Put both on

Automatic.



Sound now works, icon in systray for removing USB device appears, File

Manager works (and there are no yellow exclamation marks!.





The remaining questions are: What could mess up the USB so that the

chipset driver had to be reinstalled? How do such things happen?

And, any chance these services disabled themselves, or must my young

friend have done so?



Under grilling he admitted that he might have done something when he

was trying to stop something he didn't like. That could account for

the services but what about the USB driver?



He's 23, impatient, antsy, might even have DPDT or DBA or one of those

antsy syndromes. Probably not but I like the line.



So everything is fixed except maybe the CD burning. (Reading works.)

He or we should be able to fix that.



And it was all in all the chipset driver, two services. and maybe the

Touchpad driver.



Thanks a lot Mark, Daave, news, mike S, windrider, Ken, and Jim.



He had no money for another computer and had been trying to fix up a

win98 box. This is much better.

 

[Mark Adams]

"mm" wrote:



> On Thu, 10 Jun 2010 14:23:01 -0700, Mark Adams

> <MarkAdams@discussions.microsoft.com> wrote:

>

> >

> >

> >"mm" wrote:

> >

> >> On Tue, 8 Jun 2010 23:52:07 -0300, "news.microsoft.com"

> >> <pjp_is_located_@_hotmail_dot_com> wrote:

> >>

> >> >You mentioned it's an Averatec laptop. I have a 6100 works fine.

> >> >

> >> >Their site seems to have all the extra drivers you likely need. It's not

> >> >enough to just install XP but you also must install the manufacturer's

> >> >motherboard, audio, USB etc. drivers. As you don't have the original install

> >> >cd's that's the way to go (and basically is for all pc's nowadays when don't

> >> >have original Restore disks).

> >>

> >> Great idea. It has two options, a list of drivers, but the only one

> >> that relates to a problem I know of is the audio driver. It doesn't

> >> show anything for USB. I should look for a generic USB driveer, I

> >> think, but how will I install it when Device Manager doesn't work?

> >>

> >> It also had a link to a DriverAgent page, which said Welcome Averatec

> >> customers, and offered a driver scan. Since it was recommended by

> >> Averatec I did it, and it froze the computer at 40% of the scan. Did

> >> the same thing 3 times.

> >>

> >> On my own computer, I dl'd the same program, same version number from

> >> the same site, and it ran to completion and said it had newer drivers

> >> for 12 out of 36 drivers. (Although none of those things are giving me

> >> problems)

> >>

> >

> >

> >NEVER use one of these driver detecting programs. They charge you money to

> >download drivers that are available for free from the manufacturer's website,

> >and they frequently offer obsolete or completely wrong drivers- a sure way to

> >hose your system.

>

> Well this is what finally happened tonight (Sunday). Don't start

> your reply until reading the whole thing.

>

> I had already left the laptop with my young friend with instructions

> to backup any data to CD's, when I came home and read Mark's post that

> I'm replying to.

>

> Turns out the CD writer wasn't working either (No CD in drive) so then

> I was going to have him gat some google storage space and upload it

> there.

>

> Then I read Mark's post

> >

> >Go to the Averatec website and download all the drivers for your model

> >machine and burn them to CD.

>

> I made the CD and went there tonight. Sunday

>

> > Install the drivers from the CD. If a "chipset"

> >driver is listed, install it first and reboot the computer.

>

> There was, also called 4in1, four in one, and I ran that driver .exe

> first and rebooted, and I think it didn't help. Then I ran it again,

> and it detected the USB flashdrive. Hooray. And thanks.

>

> >That will

> >probably get the USB ports working by providing support for the "Enhanced USB

> >Controller".

>

> Yes indeedy.

>

> >Install the video and audio drivers next. Reboot and go to

>

> Installed audio, from the self-extracting file, and got a long string

> of "Creation of folder Failed". In fact it didn't extract anything.

> Did it again, same result.

>

> Skipped video for now because video seemed good.

>

> Did CPU Power, but it wanted to uninstall things. I guess because

> everything was installed. Hmmmm. Maybe we should have uninstalled

> and installed, but I just put that one aside for later, and then

> skipped it.

>

> Ran MousePad, or SomethingPad, Touchpad, because his cursor had been

> moving when no one was touching it, usually falling down the screen.

> Not enough time for me to decide if this fixed it, and my

> young friend wasn't sure if it was better or not.

>

> WLAN and LAN have been working fine so I put them aside for later and

> skipped them.

>

> I don't know what CARD is. And he probably won't ever need Modem,

> plus we have no way to test it.

>

> >Device Manager and look for yellow exclamation points next to devices.

> >Continue to install the drivers for those devices.

>

> Device Manager still didn't work. Googled error message for Blank

> Device Manager and first hit said that the Plug and Play Service has

> to be enabled. It wasn't. How did that change??

>

> Also the error message when I tried to use Windows Help said the Help

> & Support service was not working.

>

> Ran services.msc and both services are disabled. Put both on

> Automatic.

>

> Sound now works, icon in systray for removing USB device appears, File

> Manager works (and there are no yellow exclamation marks!.

>

>

> The remaining questions are: What could mess up the USB so that the

> chipset driver had to be reinstalled? How do such things happen?

> And, any chance these services disabled themselves, or must my young

> friend have done so?

>

> Under grilling he admitted that he might have done something when he

> was trying to stop something he didn't like. That could account for

> the services but what about the USB driver?

>

> He's 23, impatient, antsy, might even have DPDT or DBA or one of those

> antsy syndromes. Probably not but I like the line.

>

> So everything is fixed except maybe the CD burning. (Reading works.)

> He or we should be able to fix that.

>

> And it was all in all the chipset driver, two services. and maybe the

> Touchpad driver.

>

> Thanks a lot Mark, Daave, news, mike S, windrider, Ken, and Jim.

>

> He had no money for another computer and had been trying to fix up a

> win98 box. This is much better.

>

> .

>



Copy the drivers from the CD to the hard drive before installing. Those that

have a self extracting file, by default usually create the extracted folder

in the same location as the parent folder. If the parent folder is on a CD

the extraction process attempts to write the new folder to the CD, which

can't be done. Copy the self extracting folders to the hard drive and perform

the extraction there.



Good to see that the USB ports are working now. Flash drives are a little

easier to use for driver installs. Still, always copy the driver installers

and zip files to the hard drive before installing.

 

[mm]

On Tue, 15 Jun 2010 07:29:52 -0700, Mark Adams

<MarkAdams@discussions.microsoft.com> wrote:



>

>

>"mm" wrote:

>

>> On Thu, 10 Jun 2010 14:23:01 -0700, Mark Adams

>> <MarkAdams@discussions.microsoft.com> wrote:

>>

>> >

>> >

>> >"mm" wrote:

>> >

>> >> On Tue, 8 Jun 2010 23:52:07 -0300, "news.microsoft.com"

>> >> <pjp_is_located_@_hotmail_dot_com> wrote:

>> >>

>> >> >You mentioned it's an Averatec laptop. I have a 6100 works fine.

>> >> >

>> >> >Their site seems to have all the extra drivers you likely need. It's not

>> >> >enough to just install XP but you also must install the manufacturer's

>> >> >motherboard, audio, USB etc. drivers. As you don't have the original install

>> >> >cd's that's the way to go (and basically is for all pc's nowadays when don't

>> >> >have original Restore disks).

>> >>

>> >> Great idea. It has two options, a list of drivers, but the only one

>> >> that relates to a problem I know of is the audio driver. It doesn't

>> >> show anything for USB. I should look for a generic USB driveer, I

>> >> think, but how will I install it when Device Manager doesn't work?

>> >>

>> >> It also had a link to a DriverAgent page, which said Welcome Averatec

>> >> customers, and offered a driver scan. Since it was recommended by

>> >> Averatec I did it, and it froze the computer at 40% of the scan. Did

>> >> the same thing 3 times.

>> >>

>> >> On my own computer, I dl'd the same program, same version number from

>> >> the same site, and it ran to completion and said it had newer drivers

>> >> for 12 out of 36 drivers. (Although none of those things are giving me

>> >> problems)

>> >>

>> >

>> >

>> >NEVER use one of these driver detecting programs. They charge you money to

>> >download drivers that are available for free from the manufacturer's website,

>> >and they frequently offer obsolete or completely wrong drivers- a sure way to

>> >hose your system.

>>

>> Well this is what finally happened tonight (Sunday). Don't start

>> your reply until reading the whole thing.

>>

>> I had already left the laptop with my young friend with instructions

>> to backup any data to CD's, when I came home and read Mark's post that

>> I'm replying to.

>>

>> Turns out the CD writer wasn't working either (No CD in drive) so then

>> I was going to have him gat some google storage space and upload it

>> there.

>>

>> Then I read Mark's post

>> >

>> >Go to the Averatec website and download all the drivers for your model

>> >machine and burn them to CD.

>>

>> I made the CD and went there tonight. Sunday

>>

>> > Install the drivers from the CD. If a "chipset"

>> >driver is listed, install it first and reboot the computer.

>>

>> There was, also called 4in1, four in one, and I ran that driver .exe

>> first and rebooted, and I think it didn't help. Then I ran it again,

>> and it detected the USB flashdrive. Hooray. And thanks.

>>

>> >That will

>> >probably get the USB ports working by providing support for the "Enhanced USB

>> >Controller".

>>

>> Yes indeedy.

>>

>> >Install the video and audio drivers next. Reboot and go to

>>

>> Installed audio, from the self-extracting file, and got a long string

>> of "Creation of folder Failed". In fact it didn't extract anything.

>> Did it again, same result.

>>

>> Skipped video for now because video seemed good.

>>

>> Did CPU Power, but it wanted to uninstall things. I guess because

>> everything was installed. Hmmmm. Maybe we should have uninstalled

>> and installed, but I just put that one aside for later, and then

>> skipped it.

>>

>> Ran MousePad, or SomethingPad, Touchpad, because his cursor had been

>> moving when no one was touching it, usually falling down the screen.

>> Not enough time for me to decide if this fixed it, and my

>> young friend wasn't sure if it was better or not.

>>

>> WLAN and LAN have been working fine so I put them aside for later and

>> skipped them.

>>

>> I don't know what CARD is. And he probably won't ever need Modem,

>> plus we have no way to test it.

>>

>> >Device Manager and look for yellow exclamation points next to devices.

>> >Continue to install the drivers for those devices.

>>

>> Device Manager still didn't work. Googled error message for Blank

>> Device Manager and first hit said that the Plug and Play Service has

>> to be enabled. It wasn't. How did that change??

>>

>> Also the error message when I tried to use Windows Help said the Help

>> & Support service was not working.

>>

>> Ran services.msc and both services are disabled. Put both on

>> Automatic.

>>

>> Sound now works, icon in systray for removing USB device appears, File

>> Manager works (and there are no yellow exclamation marks!.

>>

>>

>> The remaining questions are: What could mess up the USB so that the

>> chipset driver had to be reinstalled? How do such things happen?

>> And, any chance these services disabled themselves, or must my young

>> friend have done so?

>>

>> Under grilling he admitted that he might have done something when he

>> was trying to stop something he didn't like. That could account for

>> the services but what about the USB driver?

>>

>> So everything is fixed except maybe the CD burning. (Reading works.)

>> He or we should be able to fix that.

>>

>> And it was all in all the chipset driver, two services. and maybe the

>> Touchpad driver.

>>

>> Thanks a lot Mark, Daave, news, mike S, windrider, Ken, and Jim.

>>

>>

>

>Copy the drivers from the CD to the hard drive before installing. Those that

>have a self extracting file, by default usually create the extracted folder

>in the same location as the parent folder.



Darn. We used s second program that had options of where to extract

it to, and one was "Here", and even that didn't make me think of where

Here was or even the possibility of what you just said. I'm so used

to dl'ing drivers to the harddrive. 5 or 10 years or more since I

unzipped from a CD. I'm going to blame it on that.



> If the parent folder is on a CD

>the extraction process attempts to write the new folder to the CD, which

>can't be done. Copy the self extracting folders to the hard drive and perform

>the extraction there.



Right. I didn't mention that we extracted it 3 times with the same

bad result and didn't come close to thinking of the reason.

>

>Good to see that the USB ports are working now.



What's interesting is that when they WERE NOT working, the light in

the mouse and flashdrive woudl still go on, and they would still go on

when the computer WAS OFF. Now that the usb works, the lights are off

when the computer is off.



>Flash drives are a little

>easier to use for driver installs. Still, always copy the driver installers

>and zip files to the hard drive before installing.



Okay. I'll do that.



CC: my friend.

 

[Mark Adams]

A couple of other things, inline below:



"mm" wrote:



> On Tue, 15 Jun 2010 07:29:52 -0700, Mark Adams

> <MarkAdams@discussions.microsoft.com> wrote:

>

> >

> >

> >"mm" wrote:

> >

> >> On Thu, 10 Jun 2010 14:23:01 -0700, Mark Adams

> >> <MarkAdams@discussions.microsoft.com> wrote:

> >>

> >> >

> >> >

> >> >"mm" wrote:

> >> >

> >> >> On Tue, 8 Jun 2010 23:52:07 -0300, "news.microsoft.com"

> >> >> <pjp_is_located_@_hotmail_dot_com> wrote:

> >> >>

> >> >> >You mentioned it's an Averatec laptop. I have a 6100 works fine.

> >> >> >

> >> >> >Their site seems to have all the extra drivers you likely need. It's not

> >> >> >enough to just install XP but you also must install the manufacturer's

> >> >> >motherboard, audio, USB etc. drivers. As you don't have the original install

> >> >> >cd's that's the way to go (and basically is for all pc's nowadays when don't

> >> >> >have original Restore disks).

> >> >>

> >> >> Great idea. It has two options, a list of drivers, but the only one

> >> >> that relates to a problem I know of is the audio driver. It doesn't

> >> >> show anything for USB. I should look for a generic USB driveer, I

> >> >> think, but how will I install it when Device Manager doesn't work?

> >> >>

> >> >> It also had a link to a DriverAgent page, which said Welcome Averatec

> >> >> customers, and offered a driver scan. Since it was recommended by

> >> >> Averatec I did it, and it froze the computer at 40% of the scan. Did

> >> >> the same thing 3 times.

> >> >>

> >> >> On my own computer, I dl'd the same program, same version number from

> >> >> the same site, and it ran to completion and said it had newer drivers

> >> >> for 12 out of 36 drivers. (Although none of those things are giving me

> >> >> problems)

> >> >>

> >> >

> >> >

> >> >NEVER use one of these driver detecting programs. They charge you money to

> >> >download drivers that are available for free from the manufacturer's website,

> >> >and they frequently offer obsolete or completely wrong drivers- a sure way to

> >> >hose your system.

> >>

> >> Well this is what finally happened tonight (Sunday). Don't start

> >> your reply until reading the whole thing.

> >>

> >> I had already left the laptop with my young friend with instructions

> >> to backup any data to CD's, when I came home and read Mark's post that

> >> I'm replying to.

> >>

> >> Turns out the CD writer wasn't working either (No CD in drive) so then

> >> I was going to have him gat some google storage space and upload it

> >> there.

> >>

> >> Then I read Mark's post

> >> >

> >> >Go to the Averatec website and download all the drivers for your model

> >> >machine and burn them to CD.

> >>

> >> I made the CD and went there tonight. Sunday

> >>

> >> > Install the drivers from the CD. If a "chipset"

> >> >driver is listed, install it first and reboot the computer.

> >>

> >> There was, also called 4in1, four in one, and I ran that driver .exe

> >> first and rebooted, and I think it didn't help. Then I ran it again,

> >> and it detected the USB flashdrive. Hooray. And thanks.

> >>

> >> >That will

> >> >probably get the USB ports working by providing support for the "Enhanced USB

> >> >Controller".

> >>

> >> Yes indeedy.

> >>

> >> >Install the video and audio drivers next. Reboot and go to

> >>

> >> Installed audio, from the self-extracting file, and got a long string

> >> of "Creation of folder Failed". In fact it didn't extract anything.

> >> Did it again, same result.

> >>

> >> Skipped video for now because video seemed good.

> >>

> >> Did CPU Power, but it wanted to uninstall things. I guess because

> >> everything was installed. Hmmmm. Maybe we should have uninstalled

> >> and installed, but I just put that one aside for later, and then

> >> skipped it.

> >>





The 4 in 1 driver provides support for hardware that other drivers may need

before they will install or function properly. That's why it's important to

install the chipset drivers first.





> >> Ran MousePad, or SomethingPad, Touchpad, because his cursor had been

> >> moving when no one was touching it, usually falling down the screen.

> >> Not enough time for me to decide if this fixed it, and my

> >> young friend wasn't sure if it was better or not.

> >>

> >> WLAN and LAN have been working fine so I put them aside for later and

> >> skipped them.

> >>

> >> I don't know what CARD is. And he probably won't ever need Modem,

> >> plus we have no way to test it.

> >>





See above.





> >> >Device Manager and look for yellow exclamation points next to devices.

> >> >Continue to install the drivers for those devices.

> >>

> >> Device Manager still didn't work. Googled error message for Blank

> >> Device Manager and first hit said that the Plug and Play Service has

> >> to be enabled. It wasn't. How did that change??

> >>



Don't have an answer for this.



Anybody?





> >> Also the error message when I tried to use Windows Help said the Help

> >> & Support service was not working.

> >>

> >> Ran services.msc and both services are disabled. Put both on

> >> Automatic.

> >>

> >> Sound now works, icon in systray for removing USB device appears, File

> >> Manager works (and there are no yellow exclamation marks!.

> >>

> >>

> >> The remaining questions are: What could mess up the USB so that the

> >> chipset driver had to be reinstalled? How do such things happen?

> >> And, any chance these services disabled themselves, or must my young

> >> friend have done so?

> >>

> >> Under grilling he admitted that he might have done something when he

> >> was trying to stop something he didn't like. That could account for

> >> the services but what about the USB driver?

> >>





Maybe he uninstalled the 4 in 1 driver from Add/Remove Programs. Grill him

some more, he might still be "rare."





> >> So everything is fixed except maybe the CD burning. (Reading works.)

> >> He or we should be able to fix that.

> >>





CD burner won't burn without burning software, but will still read. Download

CDBurnerXP for free. Google for it.





> >> And it was all in all the chipset driver, two services. and maybe the

> >> Touchpad driver.

> >>

> >> Thanks a lot Mark, Daave, news, mike S, windrider, Ken, and Jim.

> >>

> >>

> >

> >Copy the drivers from the CD to the hard drive before installing. Those that

> >have a self extracting file, by default usually create the extracted folder

> >in the same location as the parent folder.

>

> Darn. We used s second program that had options of where to extract

> it to, and one was "Here", and even that didn't make me think of where

> Here was or even the possibility of what you just said. I'm so used

> to dl'ing drivers to the harddrive. 5 or 10 years or more since I

> unzipped from a CD. I'm going to blame it on that.

>

> > If the parent folder is on a CD

> >the extraction process attempts to write the new folder to the CD, which

> >can't be done. Copy the self extracting folders to the hard drive and perform

> >the extraction there.

>

> Right. I didn't mention that we extracted it 3 times with the same

> bad result and didn't come close to thinking of the reason.

> >

> >Good to see that the USB ports are working now.

>

> What's interesting is that when they WERE NOT working, the light in

> the mouse and flashdrive woudl still go on, and they would still go on

> when the computer WAS OFF. Now that the usb works, the lights are off

> when the computer is off.

>





Funny how drivers work, huh?





> >Flash drives are a little

> >easier to use for driver installs. Still, always copy the driver installers

> >and zip files to the hard drive before installing.

>

> Okay. I'll do that.

>

> CC: my friend.

> .

>



You'll get her sorted yet. Keep plugging away.

 

[Mike S]

<snip>

>>>>> Device Manager and look for yellow exclamation points next to devices.

>>>>> Continue to install the drivers for those devices.

>>>>

>>>> Device Manager still didn't work. Googled error message for Blank

>>>> Device Manager and first hit said that the Plug and Play Service has

>>>> to be enabled. It wasn't. How did that change??

>>>>

>

> Don't have an answer for this.

>

> Anybody?



http://www.theeldergeek.com/forum/index.php?showtopic=10065



To access Device Manager, use any of the following methods:



• Click Start, click Run, and then type devmgmt.msc.

• Right-click My Computer, click Manage, and then click Device Manager.

• Right-click My Computer, click Properties, click the Hardware tab, and

then click Device Manager.

• Type the following command at a command prompt: start devmgmt.msc



Do any of those work?

If not do you see any error message?

---



http://www.techsupportforum.com/mic...port/372757-plug-play-service-wont-start.html



try this command: NET START "PlugPlay"



try this approach: Click start, click run, type services.msc and click

ok. Find the service (It would help if you sorted it alphabetically

first. Click the "name" tab to do so.), right click it and click start.



Did either of those work?



Mike

 

[mm]

On Wed, 16 Jun 2010 07:13:35 -0700, Mark Adams

<MarkAdams@discussions.microsoft.com> wrote:



>

>A couple of other things, inline below:

>

>"mm" wrote:

>

>> On Tue, 15 Jun 2010 07:29:52 -0700, Mark Adams

>> <MarkAdams@discussions.microsoft.com> wrote:

>> >

>> >"mm" wrote:

>> >> >Device Manager and look for yellow exclamation points next to devices.

>> >> >Continue to install the drivers for those devices.

>> >>

>> >> Device Manager still didn't work. Googled error message for Blank

>> >> Device Manager and first hit said that the Plug and Play Service has

>> >> to be enabled. It wasn't. How did that change??

>> >>

>

>Don't have an answer for this.

>

>Anybody?



Well, since you can't think of anything, I'm going to assume he

disabled the services. And maybe other services we haven't found yet.



He's supposed to call me up and we'll compare all the Services I have

with the ones he has. I have about 93 listed on msconfig, 53 of them

running. And he has about 19 even now that he put back the two I

wrote abot. I didn't realize the difference was so much. Makes it

more likely that that's the problem.



I referred to it somewhere that he may have marked them disabled.

>

>> >> Also the error message when I tried to use Windows Help said the Help

>> >> & Support service was not working.

>> >>

>> >> Ran services.msc and both services are disabled. Put both on

>> >> Automatic.

>> >>

>> >> Sound now works, icon in systray for removing USB device appears, File

>> >> Manager works (and there are no yellow exclamation marks!.

>> >>

>> >>

>> >> The remaining questions are: What could mess up the USB so that the

>> >> chipset driver had to be reinstalled? How do such things happen?

>> >> And, any chance these services disabled themselves, or must my young

>> >> friend have done so?

>> >>

>> >> Under grilling he admitted that he might have done something when he

>> >> was trying to stop something he didn't like. That could account for

>> >> the services but what about the USB driver?

>> >>

>

>

>Maybe he uninstalled the 4 in 1 driver from Add/Remove Programs. Grill him

>some more, he might still be "rare."



You have a point there! Can you really uninstall something as

important as the 4 in 1 driver?



(only 2 of the parts seem to get used on this model.)

>

>> >> So everything is fixed except maybe the CD burning. (Reading works.)

>> >> He or we should be able to fix that.

>> >>

>

>

>CD burner won't burn without burning software, but will still read. Download

>CDBurnerXP for free. Google for it.



He had something that used to work iiuc and it said, Can't find drive.



But we'll try your thing too. Some of the free and privately written

stuff has better errror messages, too. Like when Verizon wouldn't

let me forward an email I got from some party-club, Eudora gave me the

entire error message, which said it had identified my outgoing email

as spam. A couple other email programs wouldn't let me send it

either, but the error message was truncated, or wasn't even there,

only some indication from the program, but none of the text.

>

>> >> And it was all in all the chipset driver, two services. and maybe the

>> >> Touchpad driver.

>> >>

>> >> Thanks a lot Mark, Daave, news, mike S, windrider, Ken, and Jim.

>> >>

>>

>> What's interesting is that when they WERE NOT working, the light in

>> the mouse and flashdrive woudl still go on, and they would still go on

>> when the computer WAS OFF. Now that the usb works, the lights are off

>> when the computer is off.

>>

>Funny how drivers work, huh?



For sure.

>

>You'll get her sorted yet. Keep plugging away.



Thanks.

 

[Mike S]

On 6/17/2010 1:13 AM, mm wrote:

> On Wed, 16 Jun 2010 07:13:35 -0700, Mark Adams

> <MarkAdams@discussions.microsoft.com> wrote:

>

>>

>> A couple of other things, inline below:

>>

>> "mm" wrote:

>>

>>> On Tue, 15 Jun 2010 07:29:52 -0700, Mark Adams

>>> <MarkAdams@discussions.microsoft.com> wrote:

>>>>

>>>> "mm" wrote:

>>>>>> Device Manager and look for yellow exclamation points next to devices.

>>>>>> Continue to install the drivers for those devices.

>>>>>

>>>>> Device Manager still didn't work. Googled error message for Blank

>>>>> Device Manager and first hit said that the Plug and Play Service has

>>>>> to be enabled. It wasn't. How did that change??

>>>>>

>>

>> Don't have an answer for this.

>>

>> Anybody?

>

> Well, since you can't think of anything, I'm going to assume he

> disabled the services. And maybe other services we haven't found yet.

>

> He's supposed to call me up and we'll compare all the Services I have

> with the ones he has. I have about 93 listed on msconfig, 53 of them

> running. And he has about 19 even now that he put back the two I

> wrote abot. I didn't realize the difference was so much. Makes it

> more likely that that's the problem.

>

> I referred to it somewhere that he may have marked them disabled.

>>

>>>>> Also the error message when I tried to use Windows Help said the Help

>>>>> & Support service was not working.

>>>>>

>>>>> Ran services.msc and both services are disabled. Put both on

>>>>> Automatic.

>>>>>

>>>>> Sound now works, icon in systray for removing USB device appears, File

>>>>> Manager works (and there are no yellow exclamation marks!.

>>>>>

>>>>>

>>>>> The remaining questions are: What could mess up the USB so that the

>>>>> chipset driver had to be reinstalled? How do such things happen?

>>>>> And, any chance these services disabled themselves, or must my young

>>>>> friend have done so?

>>>>>

>>>>> Under grilling he admitted that he might have done something when he

>>>>> was trying to stop something he didn't like. That could account for

>>>>> the services but what about the USB driver?

>>>>>

>>

>>

>> Maybe he uninstalled the 4 in 1 driver from Add/Remove Programs. Grill him

>> some more, he might still be "rare."

>

> You have a point there! Can you really uninstall something as

> important as the 4 in 1 driver?

>

> (only 2 of the parts seem to get used on this model.)

>>

>>>>> So everything is fixed except maybe the CD burning. (Reading works.)

>>>>> He or we should be able to fix that.

>>>>>

>>

>>

>> CD burner won't burn without burning software, but will still read. Download

>> CDBurnerXP for free. Google for it.

>

> He had something that used to work iiuc and it said, Can't find drive.

>

> But we'll try your thing too. Some of the free and privately written

> stuff has better errror messages, too. Like when Verizon wouldn't

> let me forward an email I got from some party-club, Eudora gave me the

> entire error message, which said it had identified my outgoing email

> as spam. A couple other email programs wouldn't let me send it

> either, but the error message was truncated, or wasn't even there,

> only some indication from the program, but none of the text.

>>

>>>>> And it was all in all the chipset driver, two services. and maybe the

>>>>> Touchpad driver.

>>>>>

>>>>> Thanks a lot Mark, Daave, news, mike S, windrider, Ken, and Jim.

>>>>>

>>>

>>> What's interesting is that when they WERE NOT working, the light in

>>> the mouse and flashdrive woudl still go on, and they would still go on

>>> when the computer WAS OFF. Now that the usb works, the lights are off

>>> when the computer is off.

>>>

>> Funny how drivers work, huh?

>

> For sure.

>>

>> You'll get her sorted yet. Keep plugging away.

>

> Thanks.



In spite of what a previous poster said, I have had very good results

using the freeware DriverMax.

http://www.innovative-sol.com/drivermax/index.htm



Myself I would download every driver I could find for that machine, do a

factory restore from the iso on the hidden partition, install all of the

latest downloaded drivers, then see how well it worked.



Mike

 

[Mark Adams]

"Mike S" wrote:



> On 6/17/2010 1:13 AM, mm wrote:

> > On Wed, 16 Jun 2010 07:13:35 -0700, Mark Adams

> > <MarkAdams@discussions.microsoft.com> wrote:

> >

> >>

> >> A couple of other things, inline below:

> >>

> >> "mm" wrote:

> >>

> >>> On Tue, 15 Jun 2010 07:29:52 -0700, Mark Adams

> >>> <MarkAdams@discussions.microsoft.com> wrote:

> >>>>

> >>>> "mm" wrote:

> >>>>>> Device Manager and look for yellow exclamation points next to devices.

> >>>>>> Continue to install the drivers for those devices.

> >>>>>

> >>>>> Device Manager still didn't work. Googled error message for Blank

> >>>>> Device Manager and first hit said that the Plug and Play Service has

> >>>>> to be enabled. It wasn't. How did that change??

> >>>>>

> >>

> >> Don't have an answer for this.

> >>

> >> Anybody?

> >

> > Well, since you can't think of anything, I'm going to assume he

> > disabled the services. And maybe other services we haven't found yet.

> >

> > He's supposed to call me up and we'll compare all the Services I have

> > with the ones he has. I have about 93 listed on msconfig, 53 of them

> > running. And he has about 19 even now that he put back the two I

> > wrote abot. I didn't realize the difference was so much. Makes it

> > more likely that that's the problem.

> >

> > I referred to it somewhere that he may have marked them disabled.

> >>

> >>>>> Also the error message when I tried to use Windows Help said the Help

> >>>>> & Support service was not working.

> >>>>>

> >>>>> Ran services.msc and both services are disabled. Put both on

> >>>>> Automatic.

> >>>>>

> >>>>> Sound now works, icon in systray for removing USB device appears, File

> >>>>> Manager works (and there are no yellow exclamation marks!.

> >>>>>

> >>>>>

> >>>>> The remaining questions are: What could mess up the USB so that the

> >>>>> chipset driver had to be reinstalled? How do such things happen?

> >>>>> And, any chance these services disabled themselves, or must my young

> >>>>> friend have done so?

> >>>>>

> >>>>> Under grilling he admitted that he might have done something when he

> >>>>> was trying to stop something he didn't like. That could account for

> >>>>> the services but what about the USB driver?

> >>>>>

> >>

> >>

> >> Maybe he uninstalled the 4 in 1 driver from Add/Remove Programs. Grill him

> >> some more, he might still be "rare."

> >

> > You have a point there! Can you really uninstall something as

> > important as the 4 in 1 driver?

> >

> > (only 2 of the parts seem to get used on this model.)

> >>

> >>>>> So everything is fixed except maybe the CD burning. (Reading works.)

> >>>>> He or we should be able to fix that.

> >>>>>

> >>

> >>

> >> CD burner won't burn without burning software, but will still read. Download

> >> CDBurnerXP for free. Google for it.

> >

> > He had something that used to work iiuc and it said, Can't find drive.

> >

> > But we'll try your thing too. Some of the free and privately written

> > stuff has better errror messages, too. Like when Verizon wouldn't

> > let me forward an email I got from some party-club, Eudora gave me the

> > entire error message, which said it had identified my outgoing email

> > as spam. A couple other email programs wouldn't let me send it

> > either, but the error message was truncated, or wasn't even there,

> > only some indication from the program, but none of the text.

> >>

> >>>>> And it was all in all the chipset driver, two services. and maybe the

> >>>>> Touchpad driver.

> >>>>>

> >>>>> Thanks a lot Mark, Daave, news, mike S, windrider, Ken, and Jim.

> >>>>>

> >>>

> >>> What's interesting is that when they WERE NOT working, the light in

> >>> the mouse and flashdrive woudl still go on, and they would still go on

> >>> when the computer WAS OFF. Now that the usb works, the lights are off

> >>> when the computer is off.

> >>>

> >> Funny how drivers work, huh?

> >

> > For sure.

> >>

> >> You'll get her sorted yet. Keep plugging away.

> >

> > Thanks.

>

> In spite of what a previous poster said, I have had very good results

> using the freeware DriverMax.

> http://www.innovative-sol.com/drivermax/index.htm

>





Hmmm... I'll check into this one. I've got an old box kicking around I could

try it on.





> Myself I would download every driver I could find for that machine, do a

> factory restore from the iso on the hidden partition, install all of the

> latest downloaded drivers, then see how well it worked.

>

> Mike

> .

>



Might be the best solution if there is a recovery partition. Won't need to

download the drivers either. They should already be in the recovery image.

 

[Mike S]

<snip>

>> Myself I would download every driver I could find for that machine, do a

>> factory restore from the iso on the hidden partition, install all of the

>> latest downloaded drivers, then see how well it worked.

>> Mike

>

> Might be the best solution if there is a recovery partition. Won't need to

> download the drivers either. They should already be in the recovery image.



Yeah I like starting clean, and every time I've done that no matter what

the OS it's always been faster and less cluttered.



And I completely agree about the drivers, they might be completely

sufficient... I read that newer drivers actually can perform better or

replace buggy versions, bit I haven't experienced that updating drivers

made any difference. If they are made more secure then that's something

I wouldn't notice (until it was hacked - heh) but other than that I

haven't ever seen a difference.



Have you ever noticed any noticeable improvement by updating drivers,

for anything, anytime, anywhere?



Mike

 

[mm]

On Thu, 17 Jun 2010 08:52:54 -0700, Mark Adams

<MarkAdams@discussions.microsoft.com> wrote:



>

>

>

>"Mike S" wrote:

>

>> On 6/17/2010 1:13 AM, mm wrote:

>> > On Wed, 16 Jun 2010 07:13:35 -0700, Mark Adams

>> > <MarkAdams@discussions.microsoft.com> wrote:

>> >

>> >>

>> >> A couple of other things, inline below:

>> >>

>> >> "mm" wrote:

>> >>

>> >>> On Tue, 15 Jun 2010 07:29:52 -0700, Mark Adams

>> >>> <MarkAdams@discussions.microsoft.com> wrote:

>> >>>>

>> >>>> "mm" wrote:

>> >>>>>> Device Manager and look for yellow exclamation points next to devices.

>> >>>>>> Continue to install the drivers for those devices.

>> >>>>>

>> >>>>> Device Manager still didn't work. Googled error message for Blank

>> >>>>> Device Manager and first hit said that the Plug and Play Service has

>> >>>>> to be enabled. It wasn't. How did that change??

>> >>>>>

>> >>

>> >> Don't have an answer for this.

>> >>

>> >> Anybody?

>> >

>> > Well, since you can't think of anything, I'm going to assume he

>> > disabled the services. And maybe other services we haven't found yet.

>> >

>> > He's supposed to call me up and we'll compare all the Services I have

>> > with the ones he has. I have about 93 listed on msconfig, 53 of them

>> > running. And he has about 19 even now that he put back the two I

>> > wrote abot. I didn't realize the difference was so much. Makes it

>> > more likely that that's the problem.

>> >

>> > I referred to it somewhere that he may have marked them disabled.

>> >>

>> >>>>> Also the error message when I tried to use Windows Help said the Help

>> >>>>> & Support service was not working.

>> >>>>>

>> >>>>> Ran services.msc and both services are disabled. Put both on

>> >>>>> Automatic.

>> >>>>>

>> >>>>> Sound now works, icon in systray for removing USB device appears, File

>> >>>>> Manager works (and there are no yellow exclamation marks!.

>> >>>>>

>> >>>>>

>> >>>>> The remaining questions are: What could mess up the USB so that the

>> >>>>> chipset driver had to be reinstalled? How do such things happen?

>> >>>>> And, any chance these services disabled themselves, or must my young

>> >>>>> friend have done so?

>> >>>>>

>> >>>>> Under grilling he admitted that he might have done something when he

>> >>>>> was trying to stop something he didn't like. That could account for

>> >>>>> the services but what about the USB driver?

>> >>>>>

>> >>

>> >>

>> >> Maybe he uninstalled the 4 in 1 driver from Add/Remove Programs. Grill him

>> >> some more, he might still be "rare."

>> >

>> > You have a point there! Can you really uninstall something as

>> > important as the 4 in 1 driver?

>> >

>> > (only 2 of the parts seem to get used on this model.)

>> >>

>> >>>>> So everything is fixed except maybe the CD burning. (Reading works.)

>> >>>>> He or we should be able to fix that.

>> >>>>>

>> >>

>> >>

>> >> CD burner won't burn without burning software, but will still read. Download

>> >> CDBurnerXP for free. Google for it.

>> >

>> > He had something that used to work iiuc and it said, Can't find drive.

>> >

>> > But we'll try your thing too. Some of the free and privately written

>> > stuff has better errror messages, too. Like when Verizon wouldn't

>> > let me forward an email I got from some party-club, Eudora gave me the

>> > entire error message, which said it had identified my outgoing email

>> > as spam. A couple other email programs wouldn't let me send it

>> > either, but the error message was truncated, or wasn't even there,

>> > only some indication from the program, but none of the text.

>> >>

>> >>>>> And it was all in all the chipset driver, two services. and maybe the

>> >>>>> Touchpad driver.

>> >>>>>

>> >>>>> Thanks a lot Mark, Daave, news, mike S, windrider, Ken, and Jim.

>> >>>>>

>> >>>

>> >>> What's interesting is that when they WERE NOT working, the light in

>> >>> the mouse and flashdrive woudl still go on, and they would still go on

>> >>> when the computer WAS OFF. Now that the usb works, the lights are off

>> >>> when the computer is off.

>> >>>

>> >> Funny how drivers work, huh?

>> >

>> > For sure.

>> >>

>> >> You'll get her sorted yet. Keep plugging away.

>> >

>> > Thanks.

>>

>> In spite of what a previous poster said, I have had very good results

>> using the freeware DriverMax.

>> http://www.innovative-sol.com/drivermax/index.htm



Thanks, and thanks for your prior post. I dl'd it and it looks good.

I have only looked, haven't dl'd anything yet



Then I'll see how my young friend is doing. He sent me a list of

remaining problems but I can't remember even how many there were.



>Hmmm... I'll check into this one. I've got an old box kicking around I could

>try it on.

>

>

>> Myself I would download every driver I could find for that machine, do a

>> factory restore from the iso on the hidden partition, install all of the

>> latest downloaded drivers, then see how well it worked.

>>

>> Mike

>> .

>Might be the best solution if there is a recovery partition. Won't need to

>download the drivers either. They should already be in the recovery image.



There's a factory restore point in this case. Is that in fact the

same as a hidden recovery partition?



(I have an old copy of partition manager somewhere, but have to find

it.)

 

[Mike S]

On 6/18/2010 6:40 PM, mm wrote:

> On Thu, 17 Jun 2010 08:52:54 -0700, Mark Adams

> <MarkAdams@discussions.microsoft.com> wrote:

>

>>

>>

>>

>> "Mike S" wrote:

>>

>>> On 6/17/2010 1:13 AM, mm wrote:

>>>> On Wed, 16 Jun 2010 07:13:35 -0700, Mark Adams

>>>> <MarkAdams@discussions.microsoft.com> wrote:

>>>>

>>>>>

>>>>> A couple of other things, inline below:

>>>>>

>>>>> "mm" wrote:

>>>>>

>>>>>> On Tue, 15 Jun 2010 07:29:52 -0700, Mark Adams

>>>>>> <MarkAdams@discussions.microsoft.com> wrote:

>>>>>>>

>>>>>>> "mm" wrote:

>>>>>>>>> Device Manager and look for yellow exclamation points next to devices.

>>>>>>>>> Continue to install the drivers for those devices.

>>>>>>>>

>>>>>>>> Device Manager still didn't work. Googled error message for Blank

>>>>>>>> Device Manager and first hit said that the Plug and Play Service has

>>>>>>>> to be enabled. It wasn't. How did that change??

>>>>>>>>

>>>>>

>>>>> Don't have an answer for this.

>>>>>

>>>>> Anybody?

>>>>

>>>> Well, since you can't think of anything, I'm going to assume he

>>>> disabled the services. And maybe other services we haven't found yet.

>>>>

>>>> He's supposed to call me up and we'll compare all the Services I have

>>>> with the ones he has. I have about 93 listed on msconfig, 53 of them

>>>> running. And he has about 19 even now that he put back the two I

>>>> wrote abot. I didn't realize the difference was so much. Makes it

>>>> more likely that that's the problem.

>>>>

>>>> I referred to it somewhere that he may have marked them disabled.

>>>>>

>>>>>>>> Also the error message when I tried to use Windows Help said the Help

>>>>>>>> & Support service was not working.

>>>>>>>>

>>>>>>>> Ran services.msc and both services are disabled. Put both on

>>>>>>>> Automatic.

>>>>>>>>

>>>>>>>> Sound now works, icon in systray for removing USB device appears, File

>>>>>>>> Manager works (and there are no yellow exclamation marks!.

>>>>>>>>

>>>>>>>>

>>>>>>>> The remaining questions are: What could mess up the USB so that the

>>>>>>>> chipset driver had to be reinstalled? How do such things happen?

>>>>>>>> And, any chance these services disabled themselves, or must my young

>>>>>>>> friend have done so?

>>>>>>>>

>>>>>>>> Under grilling he admitted that he might have done something when he

>>>>>>>> was trying to stop something he didn't like. That could account for

>>>>>>>> the services but what about the USB driver?

>>>>>>>>

>>>>>

>>>>>

>>>>> Maybe he uninstalled the 4 in 1 driver from Add/Remove Programs. Grill him

>>>>> some more, he might still be "rare."

>>>>

>>>> You have a point there! Can you really uninstall something as

>>>> important as the 4 in 1 driver?

>>>>

>>>> (only 2 of the parts seem to get used on this model.)

>>>>>

>>>>>>>> So everything is fixed except maybe the CD burning. (Reading works.)

>>>>>>>> He or we should be able to fix that.

>>>>>>>>

>>>>>

>>>>>

>>>>> CD burner won't burn without burning software, but will still read. Download

>>>>> CDBurnerXP for free. Google for it.

>>>>

>>>> He had something that used to work iiuc and it said, Can't find drive.

>>>>

>>>> But we'll try your thing too. Some of the free and privately written

>>>> stuff has better errror messages, too. Like when Verizon wouldn't

>>>> let me forward an email I got from some party-club, Eudora gave me the

>>>> entire error message, which said it had identified my outgoing email

>>>> as spam. A couple other email programs wouldn't let me send it

>>>> either, but the error message was truncated, or wasn't even there,

>>>> only some indication from the program, but none of the text.

>>>>>

>>>>>>>> And it was all in all the chipset driver, two services. and maybe the

>>>>>>>> Touchpad driver.

>>>>>>>>

>>>>>>>> Thanks a lot Mark, Daave, news, mike S, windrider, Ken, and Jim.

>>>>>>>>

>>>>>>

>>>>>> What's interesting is that when they WERE NOT working, the light in

>>>>>> the mouse and flashdrive woudl still go on, and they would still go on

>>>>>> when the computer WAS OFF. Now that the usb works, the lights are off

>>>>>> when the computer is off.

>>>>>>

>>>>> Funny how drivers work, huh?

>>>>

>>>> For sure.

>>>>>

>>>>> You'll get her sorted yet. Keep plugging away.

>>>>

>>>> Thanks.

>>>

>>> In spite of what a previous poster said, I have had very good results

>>> using the freeware DriverMax.

>>> http://www.innovative-sol.com/drivermax/index.htm

>

> Thanks, and thanks for your prior post. I dl'd it and it looks good.

> I have only looked, haven't dl'd anything yet

>

> Then I'll see how my young friend is doing. He sent me a list of

> remaining problems but I can't remember even how many there were.

>

>> Hmmm... I'll check into this one. I've got an old box kicking around I could

>> try it on.

>>

>>

>>> Myself I would download every driver I could find for that machine, do a

>>> factory restore from the iso on the hidden partition, install all of the

>>> latest downloaded drivers, then see how well it worked.

>>>

>>> Mike

>>> .

>> Might be the best solution if there is a recovery partition. Won't need to

>> download the drivers either. They should already be in the recovery image.

>

> There's a factory restore point in this case. Is that in fact the

> same as a hidden recovery partition?

>

> (I have an old copy of partition manager somewhere, but have to find

> it.)



I thought that had been covered thoroughly in previous posts. If there

is a hidden partition with an intact iso image, and if this is enabled

in the BIOS, you will be able to restore the software to the condition

it was in when it was sold. So all of the drivers it requires should

exist, and all of the hardware should react correctly (if the hardware

is functioning properly). There may be newer drivers for it, but all of

the problems you initially described should go away, and Windows should

be more responsive and fully functional. Personally I would definitely

do this. And you do not need a partition manager for this, the computer

has the software to read the iso image from the hidden partition and

overwrite the C:\ drive with the files saved in that iso image. All you

need to do is press the correct key while the machine is booting up to

access this feature. Is that confusing at all? Do you understand that

you do NOT need any third party software to do the factory restore?



Mike

 

[mm]

On Fri, 18 Jun 2010 18:57:48 -0700, Mike S <mscir@yahoo.com> wrote:



>On 6/18/2010 6:40 PM, mm wrote:

>> On Thu, 17 Jun 2010 08:52:54 -0700, Mark Adams

>> <MarkAdams@discussions.microsoft.com> wrote:

>>

>>>

>>>

>>>

>>> "Mike S" wrote:

>>>

>>>> On 6/17/2010 1:13 AM, mm wrote:

>>>>> On Wed, 16 Jun 2010 07:13:35 -0700, Mark Adams

>>>>> <MarkAdams@discussions.microsoft.com> wrote:

>>>>>

>>>>>>

>>>>>> A couple of other things, inline below:

>>>>>>

>>>>>> "mm" wrote:

>>>>>>

>>>>>>> On Tue, 15 Jun 2010 07:29:52 -0700, Mark Adams

>>>>>>> <MarkAdams@discussions.microsoft.com> wrote:

>>>>>>>>

>>>>>>>> "mm" wrote:

>>>>>>>>>> Device Manager and look for yellow exclamation points next to devices.

>>>>>>>>>> Continue to install the drivers for those devices.

>>>>>>>>>

>>>>>>>>> Device Manager still didn't work. Googled error message for Blank

>>>>>>>>> Device Manager and first hit said that the Plug and Play Service has

>>>>>>>>> to be enabled. It wasn't. How did that change??

>>>>>>>>>

>>>>>>

>>>>>> Don't have an answer for this.

>>>>>>

>>>>>> Anybody?

>>>>>

>>>>> Well, since you can't think of anything, I'm going to assume he

>>>>> disabled the services. And maybe other services we haven't found yet.

>>>>>

>>>>> He's supposed to call me up and we'll compare all the Services I have

>>>>> with the ones he has. I have about 93 listed on msconfig, 53 of them

>>>>> running. And he has about 19 even now that he put back the two I

>>>>> wrote abot. I didn't realize the difference was so much. Makes it

>>>>> more likely that that's the problem.

>>>>>

>>>>> I referred to it somewhere that he may have marked them disabled.

>>>>>>

>>>>>>>>> Also the error message when I tried to use Windows Help said the Help

>>>>>>>>> & Support service was not working.

>>>>>>>>>

>>>>>>>>> Ran services.msc and both services are disabled. Put both on

>>>>>>>>> Automatic.

>>>>>>>>>

>>>>>>>>> Sound now works, icon in systray for removing USB device appears, File

>>>>>>>>> Manager works (and there are no yellow exclamation marks!.

>>>>>>>>>

>>>>>>>>>

>>>>>>>>> The remaining questions are: What could mess up the USB so that the

>>>>>>>>> chipset driver had to be reinstalled? How do such things happen?

>>>>>>>>> And, any chance these services disabled themselves, or must my young

>>>>>>>>> friend have done so?

>>>>>>>>>

>>>>>>>>> Under grilling he admitted that he might have done something when he

>>>>>>>>> was trying to stop something he didn't like. That could account for

>>>>>>>>> the services but what about the USB driver?

>>>>>>>>>

>>>>>>

>>>>>>

>>>>>> Maybe he uninstalled the 4 in 1 driver from Add/Remove Programs. Grill him

>>>>>> some more, he might still be "rare."

>>>>>

>>>>> You have a point there! Can you really uninstall something as

>>>>> important as the 4 in 1 driver?

>>>>>

>>>>> (only 2 of the parts seem to get used on this model.)

>>>>>>

>>>>>>>>> So everything is fixed except maybe the CD burning. (Reading works.)

>>>>>>>>> He or we should be able to fix that.

>>>>>>>>>

>>>>>>

>>>>>>

>>>>>> CD burner won't burn without burning software, but will still read. Download

>>>>>> CDBurnerXP for free. Google for it.

>>>>>

>>>>> He had something that used to work iiuc and it said, Can't find drive.

>>>>>

>>>>> But we'll try your thing too. Some of the free and privately written

>>>>> stuff has better errror messages, too. Like when Verizon wouldn't

>>>>> let me forward an email I got from some party-club, Eudora gave me the

>>>>> entire error message, which said it had identified my outgoing email

>>>>> as spam. A couple other email programs wouldn't let me send it

>>>>> either, but the error message was truncated, or wasn't even there,

>>>>> only some indication from the program, but none of the text.

>>>>>>

>>>>>>>>> And it was all in all the chipset driver, two services. and maybe the

>>>>>>>>> Touchpad driver.

>>>>>>>>>

>>>>>>>>> Thanks a lot Mark, Daave, news, mike S, windrider, Ken, and Jim.

>>>>>>>>>

>>>>>>>

>>>>>>> What's interesting is that when they WERE NOT working, the light in

>>>>>>> the mouse and flashdrive woudl still go on, and they would still go on

>>>>>>> when the computer WAS OFF. Now that the usb works, the lights are off

>>>>>>> when the computer is off.

>>>>>>>

>>>>>> Funny how drivers work, huh?

>>>>>

>>>>> For sure.

>>>>>>

>>>>>> You'll get her sorted yet. Keep plugging away.

>>>>>

>>>>> Thanks.

>>>>

>>>> In spite of what a previous poster said, I have had very good results

>>>> using the freeware DriverMax.

>>>> http://www.innovative-sol.com/drivermax/index.htm

>>

>> Thanks, and thanks for your prior post. I dl'd it and it looks good.

>> I have only looked, haven't dl'd anything yet

>>

>> Then I'll see how my young friend is doing. He sent me a list of

>> remaining problems but I can't remember even how many there were.

>>

>>> Hmmm... I'll check into this one. I've got an old box kicking around I could

>>> try it on.

>>>

>>>

>>>> Myself I would download every driver I could find for that machine, do a

>>>> factory restore from the iso on the hidden partition, install all of the

>>>> latest downloaded drivers, then see how well it worked.

>>>>

>>>> Mike

>>>> .

>>> Might be the best solution if there is a recovery partition. Won't need to

>>> download the drivers either. They should already be in the recovery image.

>>

>> There's a factory restore point in this case. Is that in fact the

>> same as a hidden recovery partition?

>>

>> (I have an old copy of partition manager somewhere, but have to find

>> it.)

>

>I thought that had been covered thoroughly in previous posts. If there



Well, both things were discussed but iirc sort of separately, and I

just wanted to make sure they were the same.



>is a hidden partition with an intact iso image, and if this is enabled

>in the BIOS, you will be able to restore the software to the condition

>it was in when it was sold.



I don't know directly. All I know is that the Phoenix restore

software calls it a Factory Restore Point, but now I'm convinced they

are the same.



> So all of the drivers it requires should

>exist, and all of the hardware should react correctly (if the hardware

>is functioning properly). There may be newer drivers for it, but all of

>the problems you initially described should go away, and Windows should

>be more responsive and fully functional



It's the quicker, more responsive part that has finally attracted my

attention. He keeps complaining about this. I didn't notice it when I

had it, and a large part of what he complains about is the interenet,

but probably not all.



>. Personally I would definitely

>do this. And you do not need a partition manager for this, the computer

>has the software to read the iso image from the hidden partition and

>overwrite the C:\ drive with the files saved in that iso image. All you

>need to do is press the correct key while the machine is booting up to

>access this feature. Is that confusing at all? Do you understand that

>you do NOT need any third party software to do the factory restore?



Yes. Thank you.



In fact I was hoping I could put something like this on my XP

computer. The Phoenix site no longer even mentions it. The downlaod

site I found just points to the Phoenix page, but to a page that no

longer exists. Some Torrents sites have it, but I thought all of

their downloads were improper. So I would ignore them except that

Phoenix has it seems abandoned this product and won't lose anything if

I get it via torrents. Or is there another freeware or paid product

I should look for. Or should I just use ImgBurn to make a copy of my

C: partition into another partition.



>Mike



My female friend, he, and I all have verizon, and she says its

slower lately, and i've seen it slower sometimss. So maybe most of

his slowness is in verizon, but maybe not and why am I arguing with

this guy I finally realized. Let him do this, and if he's still not

happy with it, not my problem.



(I guess I'm afraid he won't backup adequately, including several

years of his mother's case reports from when they had only one

computer. She'll probably be furious if he loses all of those, even

though it is her responsibilty. He lost one backup when a harddrive

failed, and another was on a zip disk, but people here warned about

zip disks, and the zip drive was in the computer that. I think the

only good backup is paper, which will last at least until his mother

dies.)



Thanks.

 

[Mike S]

<snip>

>>>>> Myself I would download every driver I could find for that machine, do a

>>>>> factory restore from the iso on the hidden partition, install all of the

>>>>> latest downloaded drivers, then see how well it worked.

>>>>> Mike

>>>>> .

>>>> Might be the best solution if there is a recovery partition. Won't need to

>>>> download the drivers either. They should already be in the recovery image.

>>>

>>> There's a factory restore point in this case. Is that in fact the

>>> same as a hidden recovery partition?

>>> (I have an old copy of partition manager somewhere, but have to find

>>> it.)

>>

<snip>

>> is a hidden partition with an intact iso image, and if this is enabled

>> in the BIOS, you will be able to restore the software to the condition

>> it was in when it was sold.

>

> I don't know directly. All I know is that the Phoenix restore

> software calls it a Factory Restore Point, but now I'm convinced they

> are the same.



Factory Restore Point it is. Is your friend willing to learn how to work

on her own computer? This is a great opportunity for her: with your help

she could restore to a clean version of XP, install the s/w she wants to

use, configure windows to look and run the way she wants, she could

learn a lot. And if she ever gets a really bad virus where cleaning it

would be too much trouble, she could repeat the process herself.



>> So all of the drivers it requires should

>> exist, and all of the hardware should react correctly (if the hardware

>> is functioning properly). There may be newer drivers for it, but all of

>> the problems you initially described should go away, and Windows should

>> be more responsive and fully functional

>

> It's the quicker, more responsive part that has finally attracted my

> attention. He keeps complaining about this. I didn't notice it when I

> had it, and a large part of what he complains about is the interenet,

> but probably not all.



Hmm, I don't know what that means or how to diagnose it. I'd want to

deal with a specific problem to diagnose it. It may be that doing the

Factory Restore wouldn't affect this at all. Which browser is loading

which page, and with or without which add-ons, and how is the Verizon

service that day, can she d/l the same page w/the same browser faster at

another wireless location that uses a different ISP, etc.? I would

consider starting a new thread for this if you decide to pursue it,

since this one is getting quite long.



> In fact I was hoping I could put something like this on my XP

> computer. The Phoenix site no longer even mentions it. The downlaod

> site I found just points to the Phoenix page, but to a page that no

> longer exists. Some Torrents sites have it, but I thought all of

> their downloads were improper. So I would ignore them except that

> Phoenix has it seems abandoned this product and won't lose anything if

> I get it via torrents. Or is there another freeware or paid product

> I should look for. Or should I just use ImgBurn to make a copy of my

> C: partition into another partition.



I would consider starting a new thread for this one too. There are

different approaches you can use with freeware programs.



> My female friend, he, and I all have verizon, and she says its

> slower lately, and i've seen it slower sometimss. So maybe most of

> his slowness is in verizon, but maybe not and why am I arguing with

> this guy I finally realized. Let him do this, and if he's still not

> happy with it, not my problem.

>

> (I guess I'm afraid he won't backup adequately, including several

> years of his mother's case reports from when they had only one

> computer. She'll probably be furious if he loses all of those, even

> though it is her responsibilty. He lost one backup when a harddrive

> failed, and another was on a zip disk, but people here warned about

> zip disks, and the zip drive was in the computer that. I think the

> only good backup is paper, which will last at least until his mother

> dies.)



Apologoies for calling her a him. I'd consider suggesting that she

bring the computer to her mother, explain that she's going to wipe ALL

of the data, and that the mother should remove all of her files before

giving the computer back. Myself I would burn the files to CD, and copy

them to another hdd or two zipped (IZARC is a great freeware program for

this). Problem solved. No need to add a layer of people problems to the

technical problems. And yes you've helped her quite a lot already.



Best Regards,

Mike

 

[mm]

On Sat, 19 Jun 2010 16:00:11 -0700, Mike S <mscir@yahoo.com> wrote:



><snip>

>>>>>> Myself I would download every driver I could find for that machine, do a

>>>>>> factory restore from the iso on the hidden partition, install all of the

>>>>>> latest downloaded drivers, then see how well it worked.

>>>>>> Mike

>>>>>> .

>>>>> Might be the best solution if there is a recovery partition. Won't need to

>>>>> download the drivers either. They should already be in the recovery image.

>>>>

>>>> There's a factory restore point in this case. Is that in fact the

>>>> same as a hidden recovery partition?

>>>> (I have an old copy of partition manager somewhere, but have to find

>>>> it.)

>>>

><snip>

>>> is a hidden partition with an intact iso image, and if this is enabled

>>> in the BIOS, you will be able to restore the software to the condition

>>> it was in when it was sold.

>>

>> I don't know directly. All I know is that the Phoenix restore

>> software calls it a Factory Restore Point, but now I'm convinced they

>> are the same.

>

>Factory Restore Point it is. Is your friend willing to learn how to work

>on her own computer?



He had been, but all of a sudden he's been busy. I don't like to ask

prying questions.



For now I'm the driving force, I guess, because I want to see how this

turns out.



>This is a great opportunity for her: with your help

>she could restore to a clean version of XP, install the s/w she wants to

>use, configure windows to look and run the way she wants, she could

>learn a lot. And if she ever gets a really bad virus where cleaning it

>would be too much trouble, she could repeat the process herself.



Exactly.



>>> So all of the drivers it requires should

>>> exist, and all of the hardware should react correctly (if the hardware

>>> is functioning properly). There may be newer drivers for it, but all of

>>> the problems you initially described should go away, and Windows should

>>> be more responsive and fully functional

>>

>> It's the quicker, more responsive part that has finally attracted my

>> attention. He keeps complaining about this. I didn't notice it when I

>> had it, and a large part of what he complains about is the interenet,

>> but probably not all.

>

>Hmm, I don't know what that means or how to diagnose it. I'd want to

>deal with a specific problem to diagnose it. It may be that doing the



Of course.



>Factory Restore wouldn't affect this at all. Which browser is loading

>which page, and with or without which add-ons, and how is the Verizon

>service that day, can she d/l the same page w/the same browser faster at

>another wireless location that uses a different ISP, etc.? I would



Alternatively, I could take it to my house and compare my computer

with his, using the same ISP. But he also says there are non-browser

slownesses. I didn't follow him or forget which they are.



He wanted to restore, but for the sake of learning something, I wanted

to at least attempt to do it the other way. And I have learned

things.



>consider starting a new thread for this if you decide to pursue it,

>since this one is getting quite long.

>

>> In fact I was hoping I could put something like this on my XP

>> computer. The Phoenix site no longer even mentions it. The downlaod

>> site I found just points to the Phoenix page, but to a page that no

>> longer exists. Some Torrents sites have it, but I thought all of

>> their downloads were improper. So I would ignore them except that

>> Phoenix has it seems abandoned this product and won't lose anything if

>> I get it via torrents. Or is there another freeware or paid product

>> I should look for. Or should I just use ImgBurn to make a copy of my

>> C: partition into another partition.

>

>I would consider starting a new thread for this one too. There are

>different approaches you can use with freeware programs.



Okay, when I have time, a new thread.



>> My female friend, he, and I all have verizon, and she says its

>> slower lately, and i've seen it slower sometimss. So maybe most of

>> his slowness is in verizon, but maybe not and why am I arguing with

>> this guy I finally realized. Let him do this, and if he's still not

>> happy with it, not my problem.

>>

>> (I guess I'm afraid he won't backup adequately, including several

>> years of his mother's case reports from when they had only one

>> computer. She'll probably be furious if he loses all of those, even

>> though it is her responsibilty. He lost one backup when a harddrive

>> failed, and another was on a zip disk, but people here warned about

>> zip disks, and the zip drive was in the computer that. I think the

>> only good backup is paper, which will last at least until his mother

>> dies.)

>

>Apologoies for calling her a him.



He is a he. The female friend is a third person altogether, whose

only connection is that she says Verizon is slow lately.



I do a little bit for her but not much, and most of it is over the

phone, helping her do it herself. She used to have a boyfriend who

just did things for her and never said what he was doing. She likes

my style better. (She took a course at a high school or junior

college years ago, and it seems to have given her a good start. Plus

she's pretty smart. OTOH, it's hard to get her to look at all the

options something has, so years later, I can still make her happy by

telling her about some feature that she could have found herself years

ago. But we're just friends. We tried dating and it doesn't work.)



> I'd consider suggesting that she

>bring the computer to her mother, explain that she's going to wipe ALL

>of the data, and that the mother should remove all of her files before

>giving the computer back.



It doesn't work that way at their house. Even though the mother's

files are intrinsically her responsibility, since he "inherited" the

computer that had them, she has declared the responsibilty to be his.

Like certain household chores are his. (There might be another copy

in her possession. I've forgotten but afaik, she still wants to

preserve these. She's a clinical psychologist and I think she could

conceivably still be called to explain what she did, although every

year it gets less likely. Plus I guess she might want to review what

she did for some similar patient.)



>Myself I would burn the files to CD, and copy

>them to another hdd or two zipped (IZARC is a great freeware program for

>this). Problem solved. No need to add a layer of people problems to the

>technical problems. And yes you've helped her quite a lot already.



He didn't have a CD burner, but now that the USB is working, he can

copy everything to a flashdrive, and I can burn them for them. Or he

might have one soon for his win98 computer. !



They do loads of nice things for me too. I was driving by on Sunday,

yesterday, and stopped by largely to talk to him, but instead I got a

90 minute brunch, as part of their father's day celebration. They

feed me often, and the mother makes 4-course meals.



>Best Regards,

>Mike



Also to you. Thanks again.

 

[Mark Adams]

"mm" wrote:



> On Sat, 19 Jun 2010 16:00:11 -0700, Mike S <mscir@yahoo.com> wrote:

>

> ><snip>

> >>>>>> Myself I would download every driver I could find for that machine, do a

> >>>>>> factory restore from the iso on the hidden partition, install all of the

> >>>>>> latest downloaded drivers, then see how well it worked.

> >>>>>> Mike

> >>>>>> .

> >>>>> Might be the best solution if there is a recovery partition. Won't need to

> >>>>> download the drivers either. They should already be in the recovery image.

> >>>>

> >>>> There's a factory restore point in this case. Is that in fact the

> >>>> same as a hidden recovery partition?

> >>>> (I have an old copy of partition manager somewhere, but have to find

> >>>> it.)

> >>>

> ><snip>

> >>> is a hidden partition with an intact iso image, and if this is enabled

> >>> in the BIOS, you will be able to restore the software to the condition

> >>> it was in when it was sold.

> >>

> >> I don't know directly. All I know is that the Phoenix restore

> >> software calls it a Factory Restore Point, but now I'm convinced they

> >> are the same.

> >

> >Factory Restore Point it is. Is your friend willing to learn how to work

> >on her own computer?

>

> He had been, but all of a sudden he's been busy. I don't like to ask

> prying questions.

>

> For now I'm the driving force, I guess, because I want to see how this

> turns out.

>

> >This is a great opportunity for her: with your help

> >she could restore to a clean version of XP, install the s/w she wants to

> >use, configure windows to look and run the way she wants, she could

> >learn a lot. And if she ever gets a really bad virus where cleaning it

> >would be too much trouble, she could repeat the process herself.

>

> Exactly.

>

> >>> So all of the drivers it requires should

> >>> exist, and all of the hardware should react correctly (if the hardware

> >>> is functioning properly). There may be newer drivers for it, but all of

> >>> the problems you initially described should go away, and Windows should

> >>> be more responsive and fully functional

> >>

> >> It's the quicker, more responsive part that has finally attracted my

> >> attention. He keeps complaining about this. I didn't notice it when I

> >> had it, and a large part of what he complains about is the interenet,

> >> but probably not all.

> >

> >Hmm, I don't know what that means or how to diagnose it. I'd want to

> >deal with a specific problem to diagnose it. It may be that doing the

>

> Of course.

>

> >Factory Restore wouldn't affect this at all. Which browser is loading

> >which page, and with or without which add-ons, and how is the Verizon

> >service that day, can she d/l the same page w/the same browser faster at

> >another wireless location that uses a different ISP, etc.? I would

>

> Alternatively, I could take it to my house and compare my computer

> with his, using the same ISP. But he also says there are non-browser

> slownesses. I didn't follow him or forget which they are.

>

> He wanted to restore, but for the sake of learning something, I wanted

> to at least attempt to do it the other way. And I have learned

> things.

>

> >consider starting a new thread for this if you decide to pursue it,

> >since this one is getting quite long.

> >

> >> In fact I was hoping I could put something like this on my XP

> >> computer. The Phoenix site no longer even mentions it. The downlaod

> >> site I found just points to the Phoenix page, but to a page that no

> >> longer exists. Some Torrents sites have it, but I thought all of

> >> their downloads were improper. So I would ignore them except that

> >> Phoenix has it seems abandoned this product and won't lose anything if

> >> I get it via torrents. Or is there another freeware or paid product

> >> I should look for. Or should I just use ImgBurn to make a copy of my

> >> C: partition into another partition.

> >

> >I would consider starting a new thread for this one too. There are

> >different approaches you can use with freeware programs.

>

> Okay, when I have time, a new thread.

>

> >> My female friend, he, and I all have verizon, and she says its

> >> slower lately, and i've seen it slower sometimss. So maybe most of

> >> his slowness is in verizon, but maybe not and why am I arguing with

> >> this guy I finally realized. Let him do this, and if he's still not

> >> happy with it, not my problem.

> >>

> >> (I guess I'm afraid he won't backup adequately, including several

> >> years of his mother's case reports from when they had only one

> >> computer. She'll probably be furious if he loses all of those, even

> >> though it is her responsibilty. He lost one backup when a harddrive

> >> failed, and another was on a zip disk, but people here warned about

> >> zip disks, and the zip drive was in the computer that. I think the

> >> only good backup is paper, which will last at least until his mother

> >> dies.)

> >

> >Apologoies for calling her a him.

>

> He is a he. The female friend is a third person altogether, whose

> only connection is that she says Verizon is slow lately.

>

> I do a little bit for her but not much, and most of it is over the

> phone, helping her do it herself. She used to have a boyfriend who

> just did things for her and never said what he was doing. She likes

> my style better. (She took a course at a high school or junior

> college years ago, and it seems to have given her a good start. Plus

> she's pretty smart. OTOH, it's hard to get her to look at all the

> options something has, so years later, I can still make her happy by

> telling her about some feature that she could have found herself years

> ago. But we're just friends. We tried dating and it doesn't work.)

>

> > I'd consider suggesting that she

> >bring the computer to her mother, explain that she's going to wipe ALL

> >of the data, and that the mother should remove all of her files before

> >giving the computer back.

>

> It doesn't work that way at their house. Even though the mother's

> files are intrinsically her responsibility, since he "inherited" the

> computer that had them, she has declared the responsibilty to be his.

> Like certain household chores are his. (There might be another copy

> in her possession. I've forgotten but afaik, she still wants to

> preserve these. She's a clinical psychologist and I think she could

> conceivably still be called to explain what she did, although every

> year it gets less likely. Plus I guess she might want to review what

> she did for some similar patient.)

>





mm- Sorry, been away for a few days. As "Mike S" said, doing the factory

restore should return the machine to factory condition, assuming there are no

hardware failures. BUT, this is most likely a destructive reinstall, and any

data on the machine WILL BE PERMANENTLY LOST. Make sure your friend backs up

ALL of his and his mother's files to external media before doing this. Don't

trust flash drives for long term storage either. They're OK for moving files

to another computer for storage on the hard drive or burning to CD or DVD,

but they have a habit of failing when you least need them to. Double check

the condition of the copied files before deleting anything, or before

performing the factory restore.





> >Myself I would burn the files to CD, and copy

> >them to another hdd or two zipped (IZARC is a great freeware program for

> >this). Problem solved. No need to add a layer of people problems to the

> >technical problems. And yes you've helped her quite a lot already.

>

> He didn't have a CD burner, but now that the USB is working, he can

> copy everything to a flashdrive, and I can burn them for them. Or he

> might have one soon for his win98 computer. !

>

> They do loads of nice things for me too. I was driving by on Sunday,

> yesterday, and stopped by largely to talk to him, but instead I got a

> 90 minute brunch, as part of their father's day celebration. They

> feed me often, and the mother makes 4-course meals.

>

> >Best Regards,

> >Mike

>

> Also to you. Thanks again.

> .

>

 

[mm]

On Tue, 22 Jun 2010 15:49:11 -0700, Mark Adams

<MarkAdams@discussions.microsoft.com> wrote:



>

>mm- Sorry, been away for a few days. As "Mike S" said, doing the factory

>restore should return the machine to factory condition, assuming there are no

>hardware failures. BUT, this is most likely a destructive reinstall, and any

>data on the machine WILL BE PERMANENTLY LOST. Make sure your friend backs up

>ALL of his files to external media before doing this. Don't trust

>flash drives for long term storage either. They're OK for moving files

>to another computer for storage on the hard drive or burning to CD or DVD,

>but they have a habit of failing when you least need them to. Double check

>the condition of the copied files before deleting anything, or before

>performing the factory restore.



Okay. I'll baear all that in mind, and I'm sending him a copy.



I did mean that the flashdrive would be used to move the data

somewhere else, not permanent storage.

 

[Mark Adams]

"mm" wrote:



> On Tue, 22 Jun 2010 15:49:11 -0700, Mark Adams

> <MarkAdams@discussions.microsoft.com> wrote:

>

> >

> >mm- Sorry, been away for a few days. As "Mike S" said, doing the factory

> >restore should return the machine to factory condition, assuming there are no

> >hardware failures. BUT, this is most likely a destructive reinstall, and any

> >data on the machine WILL BE PERMANENTLY LOST. Make sure your friend backs up

> >ALL of his files to external media before doing this. Don't trust

> >flash drives for long term storage either. They're OK for moving files

> >to another computer for storage on the hard drive or burning to CD or DVD,

> >but they have a habit of failing when you least need them to. Double check

> >the condition of the copied files before deleting anything, or before

> >performing the factory restore.

>

> Okay. I'll baear all that in mind, and I'm sending him a copy.

>





Great. Post back with his results.





> I did mean that the flashdrive would be used to move the data

> somewhere else, not permanent storage.

> .

>

 

[mm]

On Wed, 23 Jun 2010 08:40:02 -0700, Mark Adams

<MarkAdams@discussions.microsoft.com> wrote:



>

>

>"mm" wrote:

>

>> On Tue, 22 Jun 2010 15:49:11 -0700, Mark Adams

>> <MarkAdams@discussions.microsoft.com> wrote:

>>

>> >

>> >mm- Sorry, been away for a few days. As "Mike S" said, doing the factory

>> >restore should return the machine to factory condition, assuming there are no

>> >hardware failures. BUT, this is most likely a destructive reinstall, and any

>> >data on the machine WILL BE PERMANENTLY LOST. Make sure your friend backs up

>> >ALL of his files to external media before doing this. Don't trust

>> >flash drives for long term storage either. They're OK for moving files

>> >to another computer for storage on the hard drive or burning to CD or DVD,

>> >but they have a habit of failing when you least need them to. Double check

>> >the condition of the copied files before deleting anything, or before

>> >performing the factory restore.

>>

>> Okay. I'll baear all that in mind, and I'm sending him a copy.

>>

>

>

>Great. Post back with his results.



It will be a while. He's either busy with something or he's lost

interest. He's using a win98 computer which he likes because it is so

fast. That's why I gave in and decided solving his speed problem was

most very important, even though I didn't experience too much of it.



I'll start a new thread. Is it bad form to put your name, or Mike

S's, in the subject line?



>> I did mean that the flashdrive would be used to move the data

>> somewhere else, not permanent storage.

>> .

>>

 

[Mark Adams]

"mm" wrote:



> On Wed, 23 Jun 2010 08:40:02 -0700, Mark Adams

> <MarkAdams@discussions.microsoft.com> wrote:

>

> >

> >

> >"mm" wrote:

> >

> >> On Tue, 22 Jun 2010 15:49:11 -0700, Mark Adams

> >> <MarkAdams@discussions.microsoft.com> wrote:

> >>

> >> >

> >> >mm- Sorry, been away for a few days. As "Mike S" said, doing the factory

> >> >restore should return the machine to factory condition, assuming there are no

> >> >hardware failures. BUT, this is most likely a destructive reinstall, and any

> >> >data on the machine WILL BE PERMANENTLY LOST. Make sure your friend backs up

> >> >ALL of his files to external media before doing this. Don't trust

> >> >flash drives for long term storage either. They're OK for moving files

> >> >to another computer for storage on the hard drive or burning to CD or DVD,

> >> >but they have a habit of failing when you least need them to. Double check

> >> >the condition of the copied files before deleting anything, or before

> >> >performing the factory restore.

> >>

> >> Okay. I'll baear all that in mind, and I'm sending him a copy.

> >>

> >

> >

> >Great. Post back with his results.

>

> It will be a while. He's either busy with something or he's lost

> interest. He's using a win98 computer which he likes because it is so

> fast. That's why I gave in and decided solving his speed problem was

> most very important, even though I didn't experience too much of it.

>

> I'll start a new thread. Is it bad form to put your name, or Mike

> S's, in the subject line?

>





I don't mind if you use my name, I'll watch for it. I am interested to hear

the final resolution. Thanks.





> >> I did mean that the flashdrive would be used to move the data

> >> somewhere else, not permanent storage.

> >> .

> >>

>

> .

>

 

[Mike S]

>> I'll start a new thread. Is it bad form to put your name, or Mike

>> S's, in the subject line?



> I don't mind if you use my name, I'll watch for it. I am interested to hear

> the final resolution. Thanks.



Agreed, it's been a good story, I'd like to hear the last chapter too.