A
amelpa
Guest
Last year a virus fried my computer. I had at least four people try to remove
the virus for me. My computer was gone for almost 6 months before I got it
back. All I know is that it was passed from one person to another (a friend
of a friend of a friend) until someone knowledgeable and nice enough, did the
work for me.
The only thing I know about my anonymous "tech guy" is that he works at
Intel and is a senior programmer, so I would have to guess that he knows what
he's doing. He was unable to recover/repair the old hard drive, so he put in
a new one (which I paid for). He said that he called microsoft to
report/register the new hard drive. (I don't know if this is pertinent
information or not.) And it was magically returned it to me...
Ever since, I have had nothing but trouble with my computer. When it starts
up, it says "OS not found". If I continue to reboot it (sometimes it takes
8-10 tries to get it to work) it will eventually let me get to the files
saved on the hard drive and to the internet. It will not let me access any
files/documents using microsoft office, though.
I have a certificate of authenticity with the product key for "Windows XP
Media Center Edition 2005" glued to the underside of my laptop. When I enter
it, I keep getting the message "The product key you have entered is not
valid". I have the original disk that was with my computer when I purchased
it, but whoever helped fix my computer also "helped" themselves to the
certification code... i.e. IT'S GONE.
What do I do now? How do I get my computer to be more than just gateway to
the internet and email? Is it just a matter offinding a valid product
key...or...? Do I have to purchase a new copy of the software? Will microsoft
be able to reactivate the one on my computer?
Can anyone help me out? If you have a solution for me, please let me know
at: iktango@hotmail.com
Thanks
the virus for me. My computer was gone for almost 6 months before I got it
back. All I know is that it was passed from one person to another (a friend
of a friend of a friend) until someone knowledgeable and nice enough, did the
work for me.
The only thing I know about my anonymous "tech guy" is that he works at
Intel and is a senior programmer, so I would have to guess that he knows what
he's doing. He was unable to recover/repair the old hard drive, so he put in
a new one (which I paid for). He said that he called microsoft to
report/register the new hard drive. (I don't know if this is pertinent
information or not.) And it was magically returned it to me...
Ever since, I have had nothing but trouble with my computer. When it starts
up, it says "OS not found". If I continue to reboot it (sometimes it takes
8-10 tries to get it to work) it will eventually let me get to the files
saved on the hard drive and to the internet. It will not let me access any
files/documents using microsoft office, though.
I have a certificate of authenticity with the product key for "Windows XP
Media Center Edition 2005" glued to the underside of my laptop. When I enter
it, I keep getting the message "The product key you have entered is not
valid". I have the original disk that was with my computer when I purchased
it, but whoever helped fix my computer also "helped" themselves to the
certification code... i.e. IT'S GONE.
What do I do now? How do I get my computer to be more than just gateway to
the internet and email? Is it just a matter offinding a valid product
key...or...? Do I have to purchase a new copy of the software? Will microsoft
be able to reactivate the one on my computer?
Can anyone help me out? If you have a solution for me, please let me know
at: iktango@hotmail.com
Thanks