IE and only IE wont connect

I apologize in advance for the length of this message but thought it

advisable to include all the relevant information.

We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.

The computers and a printer are connected to each other and the internet

through a D-Link router. One computer is experiencing problems. First,

I'll state what is working on that computer so the problem will be in

context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,

we may/should conclude the computer is connected to the internet.

However, IE will not connect. I have tried it from a limited account as

well as an administrator account. I have also tried it in "safe mode"

and with the MS firewall disabled without success. The failure is report

by the following:

----------------------- Browser Message ------------------------------

Internet Explorer cannot display the webpage

Most likely causes:

You are not connected to the Internet.

The website is encountering problems.

There might be a typing error in the address.

What you can try:

Diagnose Connection Problems

More information

--------------------------------------------------

At this point I select "Diagnose Connection Problems" and eventually

produce this summary (part of the log produce is reported at bottom of

this email) paraphrased next - MS made it impossible to cut-and-paste

the summary:

----------------------------- Diagnostic Summary

------------------------------

Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by firewall settings on this computer.

Check the firewall settings for ports 80, 443, and 21.

-----------------------------------------------------------------------

Note, I turned off the firewall in one test with no success. As a last

check, I tried to use Windows Update but the same browser message

resulted. Note once again, only one computer is experiencing a problem

and only with IE but with all accounts. I looked at the security

settings for the internet domain and saw nothing unusual. I have

tentatively concluded that something has damaged the IE software but not

the underlying protocol stack (because Mozilla products and MS FTP work

just fine). Any help diagnosing and fixing this problem would be most

appreciated.

The promised log from the connection diagnostic follows -- Jeff Barnett

------------------------- Diagnostic Log

-------------------------------------------------------------

Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic

HTTP, HTTPS, FTP connectivity

warn HTTPS: Error 12057 connecting to http://www.microsoft.com:

warn HTTPS: Error 12037 connecting to http://www.passport.net: The date in the certificate is invalid or has expired

info FTP (Passive): Successfully connected to ftp.microsoft.com.

warn HTTP: Error 12029 connecting to http://www.microsoft.com: A connection with the server could not be established

warn HTTP: Error 12029 connecting to http://www.hotmail.com: A connection with the server could not be established

error Could not make an HTTP connection.

error Could not make an HTTPS connection.

info Redirecting user to support call

DNS Client Diagnostic

DNS - Not a home user scenario

info Using Web Proxy: yes

No DNS servers

DNS failure

Gateway Diagnostic

Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server:http=127.0.0.1:5555 Proxy Bypass list:<local>

info This computer has the following default gateway entry(ies): 192.168.0.1

info This computer has the following IP address(es): 192.168.0.102

info The default gateway is in the same subnet as this computer

info The default gateway entry is a valid unicast address

info The default gateway address was resolved via ARP in 1 try(ies)

info The default gateway was reached via ICMP Ping in 1 try(ies)

info Skipped gateway connectivity check because of IE proxy configuration

IP Layer Diagnostic

Corrupted IP routing table

info The default route is valid

info The loopback route is valid

info The local host route is valid

info The local subnet route is valid

Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic

Invalid IP address

info Valid IP address detected: 192.168.0.102

Wireless Diagnostic

Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR

WinSock Diagnostic

WinSock status

info All base service provider entries are present in the Winsock catalog.

info The Winsock Service provider chains are valid.

info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.

info Provider entry NOD32 protected [MSAFD Tcpip [TCP/IP]] -> MSAFD Tcpip [TCP/IP] passed the loopback communication test.

info Provider entry MSAFD Tcpip [uDP/IP] passed the loopback communication test.

info Provider entry NOD32 protected [MSAFD Tcpip [uDP/IP]] -> MSAFD Tcpip [uDP/IP] passed the loopback communication test.

info Provider entry RSVP UDP Service Provider passed the loopback communication test.

info Provider entry NOD32 protected [RSVP UDP Service Provider] -> RSVP UDP Service Provider passed the loopback communication test.

info Provider entry RSVP TCP Service Provider passed the loopback communication test.

info Provider entry NOD32 protected [RSVP TCP Service Provider] -> RSVP TCP Service Provider passed the loopback communication test.

info Connectivity is valid for all Winsock service providers.

Network Adapter Diagnostic

Network location detection

info Using home Internet connection

Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel® 82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN

info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394

info Network connection: Name=Internet Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE

info Ethernet connection selected

Network adapter status

info Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic

HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com.

warn HTTP: Error 12029 connecting to http://www.microsoft.com: A connection with the server could not be established

warn HTTP: Error 12029 connecting to http://www.hotmail.com: A connection with the server could not be established

warn HTTPS: Error 12057 connecting to http://www.microsoft.com:

warn HTTPS: Error 12037 connecting to http://www.passport.net: The date in the certificate is invalid or has expired

error Could not make an HTTP connection.

error Could not make an HTTPS connection.

[Crosspost to IE General]

Is this a sudden, new problem?

Is IE6, IE7, or IE8 installed on the computer-in-question?

Is the computer-in-question currently fully-patched at Windows Update?

Assuming KB980182 installed, did the problem start immediately after it was

installed?

Does the behavior persist when the computer-in-question is connected

directly to the modem?

What anti-virus application or security suite is installed and is your

subscription current? What anti-spyware applications (other than Defender)?

What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the

computer (e.g., a free-trial version that came preinstalled when you bought

it)?

--

IE-specific newsgroup:

http://news://msnews.microsoft.com/microsoft.public.internetexplorer.general

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Client - since 2002

Jeff Barnett wrote:

> I apologize in advance for the length of this message but thought it

> advisable to include all the relevant information.

>

> We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.

> The computers and a printer are connected to each other and the internet

> through a D-Link router. One computer is experiencing problems. First,

> I'll state what is working on that computer so the problem will be in

> context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,

> we may/should conclude the computer is connected to the internet.

> However, IE will not connect. I have tried it from a limited account as

> well as an administrator account. I have also tried it in "safe mode"

> and with the MS firewall disabled without success. The failure is report

> by the following:

>

> ----------------------- Browser Message ------------------------------

>

> Internet Explorer cannot display the webpage

>

> Most likely causes:

> You are not connected to the Internet.

> The website is encountering problems.

> There might be a typing error in the address.

>

> What you can try:

> Diagnose Connection Problems

>

> More information

> --------------------------------------------------

>

>

> At this point I select "Diagnose Connection Problems" and eventually

> produce this summary (part of the log produce is reported at bottom of

> this email) paraphrased next - MS made it impossible to cut-and-paste

> the summary:

>

> ----------------------------- Diagnostic Summary

> ------------------------------

>

> Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by

> firewall settings on this computer.

> Check the firewall settings for ports 80, 443, and 21.

> -----------------------------------------------------------------------

>

> Note, I turned off the firewall in one test with no success. As a last

> check, I tried to use Windows Update but the same browser message

> resulted. Note once again, only one computer is experiencing a problem

> and only with IE but with all accounts. I looked at the security

> settings for the internet domain and saw nothing unusual. I have

> tentatively concluded that something has damaged the IE software but not

> the underlying protocol stack (because Mozilla products and MS FTP work

> just fine). Any help diagnosing and fixing this problem would be most

> appreciated.

>

> The promised log from the connection diagnostic follows -- Jeff Barnett

>

> ------------------------- Diagnostic Log

> -------------------------------------------------------------

>

> Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic

> HTTP, HTTPS, FTP connectivity

>

> warn HTTPS: Error 12057 connecting to http://www.microsoft.com:

> warn HTTPS: Error 12037 connecting to http://www.passport.net: The date in the

> certificate is invalid or has expired info FTP (Passive): Successfully

> connected to ftp.microsoft.com.

> warn HTTP: Error 12029 connecting to http://www.microsoft.com: A connection with

> the server could not be established warn HTTP: Error 12029 connecting to

> http://www.hotmail.com: A connection with the

> server could not be established error Could not make an HTTP connection.

> error Could not make an HTTPS connection.

> info Redirecting user to support call

>

>

>

> DNS Client Diagnostic

> DNS - Not a home user scenario

>

> info Using Web Proxy: yes

> No DNS servers

>

> DNS failure

>

>

>

>

> Gateway Diagnostic

> Gateway

>

> info The following proxy configuration is being used by IE: Automatically

> Detect Settings:Disabled Automatic Configuration Script: Proxy

> Server:http=127.0.0.1:5555 Proxy Bypass list:<local> info This computer

> has

> the following default gateway entry(ies): 192.168.0.1 info This computer

> has the following IP address(es): 192.168.0.102

> info The default gateway is in the same subnet as this computer

> info The default gateway entry is a valid unicast address

> info The default gateway address was resolved via ARP in 1 try(ies)

> info The default gateway was reached via ICMP Ping in 1 try(ies)

> info Skipped gateway connectivity check because of IE proxy configuration

>

>

>

> IP Layer Diagnostic

> Corrupted IP routing table

>

> info The default route is valid

> info The loopback route is valid

> info The local host route is valid

> info The local subnet route is valid

> Invalid ARP cache entries

>

> action The ARP cache has been flushed

>

>

>

> IP Configuration Diagnostic

> Invalid IP address

>

> info Valid IP address detected: 192.168.0.102

>

>

>

> Wireless Diagnostic

> Wireless - Service disabled

>

> Wireless - User SSID

>

> Wireless - First time setup

>

> Wireless - Radio off

>

> Wireless - Out of range

>

> Wireless - Hardware issue

>

> Wireless - Novice user

>

> Wireless - Ad-hoc network

>

> Wireless - Less preferred

>

> Wireless - 802.1x enabled

>

> Wireless - Configuration mismatch

>

> Wireless - Low SNR

>

>

>

>

> WinSock Diagnostic

> WinSock status

>

> info All base service provider entries are present in the Winsock catalog.

> info The Winsock Service provider chains are valid.

> info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication

> test. info Provider entry NOD32 protected [MSAFD Tcpip [TCP/IP]] -> MSAFD

> Tcpip

> [TCP/IP] passed the loopback communication test. info Provider entry MSAFD

> Tcpip [uDP/IP] passed the loopback communication

> test. info Provider entry NOD32 protected [MSAFD Tcpip [uDP/IP]] -> MSAFD

> Tcpip

> [uDP/IP] passed the loopback communication test. info Provider entry RSVP

> UDP Service Provider passed the loopback

> communication test. info Provider entry NOD32 protected [RSVP UDP Service

> Provider] -> RSVP UDP

> Service Provider passed the loopback communication test. info Provider

> entry RSVP TCP Service Provider passed the loopback

> communication test. info Provider entry NOD32 protected [RSVP TCP Service

> Provider] -> RSVP TCP

> Service Provider passed the loopback communication test. info Connectivity

> is valid for all Winsock service providers.

>

>

>

> Network Adapter Diagnostic

> Network location detection

>

> info Using home Internet connection

> Network adapter identification

>

> info Network connection: Name=Local Area Connection, Device=Intel®

> 82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN info

> Network connection: Name=1394 Connection, Device=1394 Net Adapter,

> MediaType=LAN, SubMediaType=1394 info Network connection: Name=Internet

> Connection, Device=Internet

> Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE info

> Ethernet connection selected

> Network adapter status

>

> info Network connection status: Connected

>

>

>

> HTTP, HTTPS, FTP Diagnostic

> HTTP, HTTPS, FTP connectivity

>

> info FTP (Passive): Successfully connected to ftp.microsoft.com.

> warn HTTP: Error 12029 connecting to http://www.microsoft.com: A connection with

> the server could not be established warn HTTP: Error 12029 connecting to

> http://www.hotmail.com: A connection with the

> server could not be established warn HTTPS: Error 12057 connecting to

> http://www.microsoft.com:

> warn HTTPS: Error 12037 connecting to http://www.passport.net: The date in the

> certificate is invalid or has expired error Could not make an HTTP

> connection.

> error Could not make an HTTPS connection.

PA Bear [MS MVP] wrote:

> Is this a sudden, new problem?

Yes, this is a new problem; only noticed this morning.

>

> Is IE6, IE7, or IE8 installed on the computer-in-question?

Of course. The IE version is 7.0.5730.11

>

> Is the computer-in-question currently fully-patched at Windows Update?

All of the "important" patches are there. Our computers are updated once

or twice a month using built-in MS update.

>

> Assuming KB980182 installed, did the problem start immediately after

> it was installed?

I looked for that KB number in C:\\windows\ and did not see it.

>

> Does the behavior persist when the computer-in-question is connected

> directly to the modem?

Can't easily try that experiment. But note that everything except IE is

okay. There are no special per-computer settings in the D-Link router.

>

> What anti-virus application or security suite is installed and is your

> subscription current? What anti-spyware applications (other than

> Defender)? What third-party firewall (if any)?

I am not using Defender. The suite is NOD32 by ESET (all updated

definitions on the machine) with Windows Firewall turned on.

>

> Has a(another) Norton or McAfee application ever been installed on the

> computer (e.g., a free-trial version that came preinstalled when you

> bought it)?

I built this computer a few years ago. If I remember correctly, NOD32

has been the only one on it. This is surely true for several years. I

understand that changing security packages is one good reason to

consider a rebuild.

Given these answers to you questions, do you have and hypotheses about

what might be happening.

TIA -- Jeff Barnett

--------------------- Start Original Message

---------------------------------------------------------------------------------------------

We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.

The computers and a printer are connected to each other and the internet

through a D-Link router. One computer is experiencing problems. First,

I'll state what is working on that computer so the problem will be in

context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,

we may/should conclude the computer is connected to the internet.

However, IE will not connect. I have tried it from a limited account as

well as an administrator account. I have also tried it in "safe mode"

and with the MS firewall disabled without success. The failure is report

by the following:

----------------------- Browser Message ------------------------------

Internet Explorer cannot display the webpage Most likely causes:

You are not connected to the Internet. The website is encountering

problems. There might be a typing error in the address.

What you can try: Diagnose Connection Problems

More information

--------------------------------------------------

At this point I select "Diagnose Connection Problems" and eventually

produce this summary (part of the log produce is reported at bottom of

this email) paraphrased next - MS made it impossible to cut-and-paste

the summary:

----------------------------- Diagnostic Summary

------------------------------

Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by

firewall settings on this computer.

Check the firewall settings for ports 80, 443, and 21.

-----------------------------------------------------------------------

Note, I turned off the firewall in one test with no success. As a last

check, I tried to use Windows Update but the same browser message

resulted. Note once again, only one computer is experiencing a problem

and only with IE but with all accounts. I looked at the security

settings for the internet domain and saw nothing unusual. I have

tentatively concluded that something has damaged the IE software but not

the underlying protocol stack (because Mozilla products and MS FTP work

just fine). Any help diagnosing and fixing this problem would be most

appreciated.

The promised log from the connection diagnostic follows -- Jeff Barnett

------------------------- Diagnostic Log

-------------------------------------------------------------

Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic

HTTP, HTTPS, FTP connectivity

warn HTTPS: Error 12057 connecting to http://www.microsoft.com: warn HTTPS:

Error 12037 connecting to http://www.passport.net: The date in the certificate

is invalid or has expired info FTP (Passive): Successfully connected to

ftp.microsoft.com. warn HTTP: Error 12029 connecting to

http://www.microsoft.com: A connection with the server could not be

established warn HTTP: Error 12029 connecting to http://www.hotmail.com: A

connection with the server could not be established error Could not

make an HTTP connection. error Could not make an HTTPS connection. info

Redirecting user to support call

DNS Client Diagnostic DNS - Not a home user scenario

info Using Web Proxy: yes No DNS servers

DNS failure

Gateway Diagnostic Gateway

info The following proxy configuration is being used by IE:

Automatically Detect Settings:Disabled Automatic Configuration Script:

Proxy Server:http=127.0.0.1:5555 Proxy Bypass list:<local> info This

computer has the following default gateway entry(ies): 192.168.0.1 info

This computer has the following IP address(es): 192.168.0.102 info The

default gateway is in the same subnet as this computer info The default

gateway entry is a valid unicast address info The default gateway

address was resolved via ARP in 1 try(ies) info The default gateway was

reached via ICMP Ping in 1 try(ies) info Skipped gateway connectivity

check because of IE proxy configuration

IP Layer Diagnostic Corrupted IP routing table

info The default route is valid info The loopback route is valid info

The local host route is valid info The local subnet route is valid

Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic Invalid IP address

info Valid IP address detected: 192.168.0.102

Wireless Diagnostic Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR

WinSock Diagnostic WinSock status

info All base service provider entries are present in the Winsock

catalog. info The Winsock Service provider chains are valid. info

Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication

test. info Provider entry NOD32 protected [MSAFD Tcpip [TCP/IP]] ->

MSAFD Tcpip [TCP/IP] passed the loopback communication test. info

Provider entry MSAFD Tcpip [uDP/IP] passed the loopback communication

test. info Provider entry NOD32 protected [MSAFD Tcpip [uDP/IP]] ->

MSAFD Tcpip [uDP/IP] passed the loopback communication test. info

Provider entry RSVP UDP Service Provider passed the loopback

communication test. info Provider entry NOD32 protected [RSVP UDP

Service Provider] -> RSVP UDP Service Provider passed the loopback

communication test. info Provider entry RSVP TCP Service Provider passed

the loopback communication test. info Provider entry NOD32 protected

[RSVP TCP Service Provider] -> RSVP TCP Service Provider passed the

loopback communication test. info Connectivity is valid for all Winsock

service providers.

Network Adapter Diagnostic Network location detection

info Using home Internet connection Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel®

82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN info

Network connection: Name=1394 Connection, Device=1394 Net Adapter,

MediaType=LAN, SubMediaType=1394 info Network connection: Name=Internet

Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST

LAN, SubMediaType=NONE info Ethernet connection selected Network adapter

status

info Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com. warn

HTTP: Error 12029 connecting to http://www.microsoft.com: A connection with the

server could not be established warn HTTP: Error 12029 connecting to

http://www.hotmail.com: A connection with the server could not be established

warn HTTPS: Error 12057 connecting to http://www.microsoft.com: warn HTTPS:

Error 12037 connecting to http://www.passport.net: The date in the certificate

is invalid or has expired error Could not make an HTTP connection.

error Could not make an HTTPS connection.

-------- Original-Nachricht --------

>

>

> Gateway Diagnostic Gateway

> info The following proxy configuration is being used by IE:

> Automatically Detect Settings:Disabled Automatic Configuration Script:

> Proxy Server:http=127.0.0.1:5555 Proxy Bypass list:<local>

What's irritating are your proxy settings I cited above.

You didn't mention explicitely that you use a proxy.

If it's unwanted to use a proxy then go to IE's Tools > Internet Options

> Connections tab, click the LAN Settings button & make sure nothing is

checked there.

Bernd

Bernd wrote:

>

>

> -------- Original-Nachricht --------

>

>>

>>

>> Gateway Diagnostic Gateway

>> info The following proxy configuration is being used by IE:

>> Automatically Detect Settings:Disabled Automatic Configuration

>> Script: Proxy Server:http=127.0.0.1:5555 Proxy Bypass list:<local>

>

> What's irritating are your proxy settings I cited above.

>

> You didn't mention explicitely that you use a proxy.

>

> If it's unwanted to use a proxy then go to IE's Tools > Internet

> Options > Connections tab, click the LAN Settings button & make sure

> nothing is checked there.

>

> Bernd

Thanks, you wired it in one! I have no idea how the proxy box got set.

Since we hardly ever use IE, this is quite surprising. I don't think

anyone has touched the internet options in over a year. In any event,

killing the proxy flag fixed the problem.

--

Jeff Barnett

[Please don't post your replies inline with the quoted section of my

replies. THX]

Please answer my questions by number in your reply:

1. Open Add/Remove Programs & make sure the Show Updates box at the top is

checked/enabled. Now scroll down and tell me if "Security Update for

Windows Internet Explorer 7 (KB980182)" is listed. If it is, what's the

Installation date?

2. Has your NOD32 subscription ever expired (if only for a few hours or

days)?

3. Does the behavior persist if you start IE in No Add-ons mode?

=> Start | (All) Programs | Accessories | System Tools | Internet

Explorer (No add-ons).

Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7 &

IE8 in all OSS]

http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

4. Does the behavior persist if you Reset IE Advanced settings (RIES)?

http://support.microsoft.com/kb/923737

Jeff Barnett wrote:

> PA Bear [MS MVP] wrote:

>> Is this a sudden, new problem?

> Yes, this is a new problem; only noticed this morning.

>>

>> Is IE6, IE7, or IE8 installed on the computer-in-question?

> Of course. The IE version is 7.0.5730.11

>>

>> Is the computer-in-question currently fully-patched at Windows Update?

> All of the "important" patches are there. Our computers are updated once

> or twice a month using built-in MS update.

>>

>> Assuming KB980182 installed, did the problem start immediately after

>> it was installed?

> I looked for that KB number in C:\\windows\ and did not see it.

>>

>> Does the behavior persist when the computer-in-question is connected

>> directly to the modem?

> Can't easily try that experiment. But note that everything except IE is

> okay. There are no special per-computer settings in the D-Link router.

>>

>> What anti-virus application or security suite is installed and is your

>> subscription current? What anti-spyware applications (other than

>> Defender)? What third-party firewall (if any)?

> I am not using Defender. The suite is NOD32 by ESET (all updated

> definitions on the machine) with Windows Firewall turned on.

>>

>> Has a(another) Norton or McAfee application ever been installed on the

>> computer (e.g., a free-trial version that came preinstalled when you

>> bought it)?

> I built this computer a few years ago. If I remember correctly, NOD32

> has been the only one on it. This is surely true for several years. I

> understand that changing security packages is one good reason to

> consider a rebuild.

>

> Given these answers to you questions, do you have and hypotheses about

> what might be happening.

<SNIP>

Jeff Barnett wrote:

<snip>

> Thanks, you wired it in one! I have no idea how the proxy box got set...

That's usually the doings of a hijackware infection, Jeff.

PA Bear [MS MVP] wrote:

> Jeff Barnett wrote:

> <snip>

>> Thanks, you wired it in one! I have no idea how the proxy box got set...

>

> That's usually the doings of a hijackware infection, Jeff.

And thank you for the help.

> Given these answers to you questions, do you have and hypotheses about

> what might be happening.

I think that those answers are standard form replies to the "I'm having problems

with IE8" question and could probably just be an FAQ referred to here.

If you google for your problem you'll see that it's not unique.

FWIW, I have two PCs that had this problem. One running Vista and one running

XP with SP3. Went through all of these suggestions and nothing helped. So I instlaled

Firefox which worked on both without these problems.

I was using AVG on both. My IT department switched to NOD antivirus at the office, and

since then I have very rarely had IE8 hang on that machine. It's possible that it has something

to do with AVG. They've advised me, on my other PC to remove the AVG toolbar which seems

to have helped for a few days but the problem is back.

So at home I use Firefox.

"Duane Hebert" <spoo@flarn.com> wrote in message

news:ujo$jCt8KHA.4600@TK2MSFTNGP02.phx.gbl...

> I was using AVG on both. My IT department switched to NOD antivirus at

> the office, and

> since then I have very rarely had IE8 hang on that machine. It's possible

> that it has something

> to do with AVG. They've advised me, on my other PC to remove the AVG

> toolbar which seems

> to have helped for a few days but the problem is back.

> So at home I use Firefox.

The usual AVG factor is its HTTP proxy and getting rid of that may involve

uninstalling and reconfiguring the product.

---

"Robert Aldwinckle" <robald@techemail.com> wrote in message news:Ofzmt3t8KHA.4648@TK2MSFTNGP04.phx.gbl...

> The usual AVG factor is its HTTP proxy and getting rid of that may involve

> uninstalling and reconfiguring the product.

Thanks. Any idea why this is a problem for IE8 and not any other browser?

Duane Hebert wrote:

>> The usual AVG factor is its HTTP proxy and getting rid of that may

>> involve

>> uninstalling and reconfiguring the product.

>

> Thanks. Any idea why this is a problem for IE8 and not any other browser?

For all intents and purposes, AVG Linkscanner, Search-Shield, Active

Surf-Shield, and/or Security toolbar are redundant in (if not incompatible

with) IE8.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message news:eidsmY48KHA.5900@TK2MSFTNGP04.phx.gbl...

> Duane Hebert wrote:

>>> The usual AVG factor is its HTTP proxy and getting rid of that may

>>> involve

>>> uninstalling and reconfiguring the product.

>>

>> Thanks. Any idea why this is a problem for IE8 and not any other browser?

>

> For all intents and purposes, AVG Linkscanner, Search-Shield, Active

> Surf-Shield, and/or Security toolbar are redundant in (if not incompatible

> with) IE8.

Redundant would be fine. Incompatible, not so much.

I've removed the AVG Security Toolbar and Search-Shield but that didn't really help.

I will try the others to see if I can isolate this. Thanks.

Duane Hebert wrote:

>> Duane Hebert wrote:

>>>> The usual AVG factor is its HTTP proxy and getting rid of that may

>>>> involve

>>>> uninstalling and reconfiguring the product.

>>>

>>> Thanks. Any idea why this is a problem for IE8 and not any other

>>> browser?

>>

>> For all intents and purposes, AVG Linkscanner, Search-Shield, Active

>> Surf-Shield, and/or Security toolbar are redundant in (if not

>> incompatible

>> with) IE8.

>

> Redundant would be fine. Incompatible, not so much.

>

> I've removed the AVG Security Toolbar and Search-Shield but that didn't

> really help. I will try the others to see if I can isolate this. Thanks.

Answering all of the questions in my second reply to your thread might help:

http://groups.google.com/group/microsoft.public.internetexplorer.general/msg/1bdd9393dbc98f66

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

news:OzLsMj78KHA.4648@TK2MSFTNGP04.phx.gbl...

> Answering all of the questions in my second reply to your thread might

> help:

> http://groups.google.com/group/microsoft.public.internetexplorer.general/msg/1bdd9393dbc98f66

This was not my thread originally but I can answer your questions:

I'm running XP Pro SP3.

1. I don't have KB980182 Security Update For Windows IE 7 listed in

add/remove programs. I have several for IE8 though.

2. I am not using NOD32 on the PC that is causing my problem. I'm using

AVG8. As a side note, I have disabled AVG8 HTTP proxy based on another

suggestion in this thread and it doesn't seem to have helped.

3. Running in No add-ons mode does not seem to help.

4. Reset IE advanced settings does not seem to help.

I have uninstalled IE8 and run IE7 for a few days with no issues.

Reinstalling IE8 caused the same problems to

return after a couple of days. I have no issues with Firefox.

Just as a reminder, when opening IE8, I get a message "connecting" and this

stays there and never succeeds.

Sometime closing and opening IE8 fixes it. Sometime it takes several tries.

While this is happening,

Firefox is fine so I don't think it's a dns issue or anything like that.

Thanks.

Duane Hebert wrote:

>> Answering all of the questions in my second reply to your thread might

>> help:

>> http://groups.google.com/group/microsoft.public.internetexplorer.general/msg/1bdd9393dbc98f66

>

> This was not my thread originally but I can answer your questions...

Then you can begin your own, new thread, please.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

news:OnpDvHJ9KHA.3592@TK2MSFTNGP05.phx.gbl...

> Duane Hebert wrote:

>>> Answering all of the questions in my second reply to your thread might

>>> help:

>>> http://groups.google.com/group/microsoft.public.internetexplorer.general/msg/1bdd9393dbc98f66

>>

>> This was not my thread originally but I can answer your questions...

>

> Then you can begin your own, new thread, please.

Is it your intention to annoy people or do you actually not read any of the

posts that you reply to? Can't you see that I was replying to the OP of

this

thread when you started asking me questions?

I have already posted here and got the same canned answers that you send

to everyone.

Have a nice day.

[inline w/snippage]

Duane Hebert wrote:

>>> This was not my thread originally but I can answer your questions...

>>

>> Then you can begin your own, new thread, please.

>

> Is it your intention to annoy people...?

No, it's my intention to avoid confusing OPs and myself, primarily, and to

make sure we're only discussing /your/ computer.

> I have already posted here and...

AFAIK, your only other recent posts in IE General or WinXP General

newsgroups were in a thread which you'd also hijacked and I didn't reply to

either of your posts:

http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_frm/thread/9d4c12c003df581b

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

news:upw2rSS9KHA.4308@TK2MSFTNGP04.phx.gbl...

> [inline w/snippage]

>

> Duane Hebert wrote:

>>>> This was not my thread originally but I can answer your questions...

>>>

>>> Then you can begin your own, new thread, please.

>>

>> Is it your intention to annoy people...?

>

> No, it's my intention to avoid confusing OPs and myself, primarily, and to

> make sure we're only discussing /your/ computer.

>

>> I have already posted here and...

>

> AFAIK, your only other recent posts in IE General or WinXP General

> newsgroups were in a thread which you'd also hijacked and I didn't reply

> to either of your posts:

> http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_frm/thread/9d4c12c003df581b

Adding to a thread is not normally considered hijacking. That usually

refers to taking the thread to a different topic from

which the OP intended. I don't see that in the links that you point to as

the topic of the thread is not violated.

Anyway, please add me to your kill file. I will do the same.

Plonk.

Duane Hebert <spoo@flarn2.com> wrote:

> Adding to a thread is not normally considered hijacking. That usually

> refers to taking the thread to a different topic from

> which the OP intended. I don't see that in the links that you point to as

> the topic of the thread is not violated.

I think it is useless to discuss with him about those topics...

This guy thinks he can impose his preferences about usenet posting on

everyone posting in the same groups as he does.

Notice his silly comments when people reply to his boilerplate questions

by typing the answer below each question. (the clearest way of answering

those questions IMHO)

He reacts as if they have committed a serious offense by not following

his lame style of typing a followup above the original, and then quoting

the entire original article. So then they have to refer back to his

questions "by number" (he adds). But those questions are not even numbered

in all of his boilerplates!

Had he used a decent newsreader, he could view the original article at

a click of the mouse (or a key on the keyboard), so why bother insisting

on quoting the original?

But he almost threatens those that do not do it his way.

He must have a lot of people in his killfile, or he enjoys posting his

boilerplates a lot. Often does it happen that a question has already

been answered and the OP has confirmed success, but still he adds a followup

asking about the exact version numbers of windows and internet explorer...

I think you are right, killfiling may be a good idea.

"Rob" <nomail@example.com> wrote in message

news:slrnhv1v0k.7ml.nomail@xs8.xs4all.nl...

> Duane Hebert <spoo@flarn2.com> wrote:

> Had he used a decent newsreader, he could view the original article at

> a click of the mouse (or a key on the keyboard), so why bother insisting

> on quoting the original?

> But he almost threatens those that do not do it his way.

>

> He must have a lot of people in his killfile, or he enjoys posting his

> boilerplates a lot. Often does it happen that a question has already

> been answered and the OP has confirmed success, but still he adds a

> followup

> asking about the exact version numbers of windows and internet explorer...

>

> I think you are right, killfiling may be a good idea.

It sucks that this seems to be the only place to get any support. If you

google

for "IE8 not connecting" you get lots of hits and you can see the level of

frustration

when people get the same nonsense answers.

My favorite is the suggestion to wipe the hard drive and reinstall

everything.

I can't imagine telling my customers something like that.

Besides, the problem goes away by uninstalling only IE8. IE7 doesn't have

this problem.

Nor does Firefox.

Anyway, maybe someone will stumble on a fix and post it here.

http://social.answers.microsoft.com/Forums/en-US/category/windowsxp

[but he's plonked me so...]

Duane Hebert wrote:

<snip>

> It sucks that this seems to be the only place to get any support.

He's another one on the Hooplehead list.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message

news:eWZlZYe9KHA.5412@TK2MSFTNGP06.phx.gbl...

: http://social.answers.microsoft.com/Forums/en-US/category/windowsxp

:

: [but he's plonked me so...]

:

:

: Duane Hebert wrote:

: <snip>

: > It sucks that this seems to be the only place to get any support.