P
PA Bear [MS MVP]
Guest
[Crosspost to IE General]
Is this a sudden, new problem?
Is IE6, IE7, or IE8 installed on the computer-in-question?
Is the computer-in-question currently fully-patched at Windows Update?
Assuming KB980182 installed, did the problem start immediately after it was
installed?
Does the behavior persist when the computer-in-question is connected
directly to the modem?
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
IE-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Jeff Barnett wrote:
> I apologize in advance for the length of this message but thought it
> advisable to include all the relevant information.
>
> We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.
> The computers and a printer are connected to each other and the internet
> through a D-Link router. One computer is experiencing problems. First,
> I'll state what is working on that computer so the problem will be in
> context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,
> we may/should conclude the computer is connected to the internet.
> However, IE will not connect. I have tried it from a limited account as
> well as an administrator account. I have also tried it in "safe mode"
> and with the MS firewall disabled without success. The failure is report
> by the following:
>
> ----------------------- Browser Message ------------------------------
>
> Internet Explorer cannot display the webpage
>
> Most likely causes:
> You are not connected to the Internet.
> The website is encountering problems.
> There might be a typing error in the address.
>
> What you can try:
> Diagnose Connection Problems
>
> More information
> --------------------------------------------------
>
>
> At this point I select "Diagnose Connection Problems" and eventually
> produce this summary (part of the log produce is reported at bottom of
> this email) paraphrased next - MS made it impossible to cut-and-paste
> the summary:
>
> ----------------------------- Diagnostic Summary
> ------------------------------
>
> Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by
> firewall settings on this computer.
> Check the firewall settings for ports 80, 443, and 21.
> -----------------------------------------------------------------------
>
> Note, I turned off the firewall in one test with no success. As a last
> check, I tried to use Windows Update but the same browser message
> resulted. Note once again, only one computer is experiencing a problem
> and only with IE but with all accounts. I looked at the security
> settings for the internet domain and saw nothing unusual. I have
> tentatively concluded that something has damaged the IE software but not
> the underlying protocol stack (because Mozilla products and MS FTP work
> just fine). Any help diagnosing and fixing this problem would be most
> appreciated.
>
> The promised log from the connection diagnostic follows -- Jeff Barnett
>
> ------------------------- Diagnostic Log
> -------------------------------------------------------------
>
> Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic
> HTTP, HTTPS, FTP connectivity
>
> warn HTTPS: Error 12057 connecting to www.microsoft.com:
> warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
> certificate is invalid or has expired info FTP (Passive): Successfully
> connected to ftp.microsoft.com.
> warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
> the server could not be established warn HTTP: Error 12029 connecting to
> www.hotmail.com: A connection with the
> server could not be established error Could not make an HTTP connection.
> error Could not make an HTTPS connection.
> info Redirecting user to support call
>
>
>
> DNS Client Diagnostic
> DNS - Not a home user scenario
>
> info Using Web Proxy: yes
> No DNS servers
>
> DNS failure
>
>
>
>
> Gateway Diagnostic
> Gateway
>
> info The following proxy configuration is being used by IE: Automatically
> Detect Settings
isabled Automatic Configuration Script: Proxy
> Server:http=127.0.0.1:5555 Proxy Bypass list:<local> info This computer
> has
> the following default gateway entry(ies): 192.168.0.1 info This computer
> has the following IP address(es): 192.168.0.102
> info The default gateway is in the same subnet as this computer
> info The default gateway entry is a valid unicast address
> info The default gateway address was resolved via ARP in 1 try(ies)
> info The default gateway was reached via ICMP Ping in 1 try(ies)
> info Skipped gateway connectivity check because of IE proxy configuration
>
>
>
> IP Layer Diagnostic
> Corrupted IP routing table
>
> info The default route is valid
> info The loopback route is valid
> info The local host route is valid
> info The local subnet route is valid
> Invalid ARP cache entries
>
> action The ARP cache has been flushed
>
>
>
> IP Configuration Diagnostic
> Invalid IP address
>
> info Valid IP address detected: 192.168.0.102
>
>
>
> Wireless Diagnostic
> Wireless - Service disabled
>
> Wireless - User SSID
>
> Wireless - First time setup
>
> Wireless - Radio off
>
> Wireless - Out of range
>
> Wireless - Hardware issue
>
> Wireless - Novice user
>
> Wireless - Ad-hoc network
>
> Wireless - Less preferred
>
> Wireless - 802.1x enabled
>
> Wireless - Configuration mismatch
>
> Wireless - Low SNR
>
>
>
>
> WinSock Diagnostic
> WinSock status
>
> info All base service provider entries are present in the Winsock catalog.
> info The Winsock Service provider chains are valid.
> info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
> test. info Provider entry NOD32 protected [MSAFD Tcpip [TCP/IP]] -> MSAFD
> Tcpip
> [TCP/IP] passed the loopback communication test. info Provider entry MSAFD
> Tcpip [UDP/IP] passed the loopback communication
> test. info Provider entry NOD32 protected [MSAFD Tcpip [UDP/IP]] -> MSAFD
> Tcpip
> [UDP/IP] passed the loopback communication test. info Provider entry RSVP
> UDP Service Provider passed the loopback
> communication test. info Provider entry NOD32 protected [RSVP UDP Service
> Provider] -> RSVP UDP
> Service Provider passed the loopback communication test. info Provider
> entry RSVP TCP Service Provider passed the loopback
> communication test. info Provider entry NOD32 protected [RSVP TCP Service
> Provider] -> RSVP TCP
> Service Provider passed the loopback communication test. info Connectivity
> is valid for all Winsock service providers.
>
>
>
> Network Adapter Diagnostic
> Network location detection
>
> info Using home Internet connection
> Network adapter identification
>
> info Network connection: Name=Local Area Connection, Device=Intel(R)
> 82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN info
> Network connection: Name=1394 Connection, Device=1394 Net Adapter,
> MediaType=LAN, SubMediaType=1394 info Network connection: Name=Internet
> Connection, Device=Internet
> Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE info
> Ethernet connection selected
> Network adapter status
>
> info Network connection status: Connected
>
>
>
> HTTP, HTTPS, FTP Diagnostic
> HTTP, HTTPS, FTP connectivity
>
> info FTP (Passive): Successfully connected to ftp.microsoft.com.
> warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
> the server could not be established warn HTTP: Error 12029 connecting to
> www.hotmail.com: A connection with the
> server could not be established warn HTTPS: Error 12057 connecting to
> www.microsoft.com:
> warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
> certificate is invalid or has expired error Could not make an HTTP
> connection.
> error Could not make an HTTPS connection.
Is this a sudden, new problem?
Is IE6, IE7, or IE8 installed on the computer-in-question?
Is the computer-in-question currently fully-patched at Windows Update?
Assuming KB980182 installed, did the problem start immediately after it was
installed?
Does the behavior persist when the computer-in-question is connected
directly to the modem?
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
IE-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Jeff Barnett wrote:
> I apologize in advance for the length of this message but thought it
> advisable to include all the relevant information.
>
> We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.
> The computers and a printer are connected to each other and the internet
> through a D-Link router. One computer is experiencing problems. First,
> I'll state what is working on that computer so the problem will be in
> context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,
> we may/should conclude the computer is connected to the internet.
> However, IE will not connect. I have tried it from a limited account as
> well as an administrator account. I have also tried it in "safe mode"
> and with the MS firewall disabled without success. The failure is report
> by the following:
>
> ----------------------- Browser Message ------------------------------
>
> Internet Explorer cannot display the webpage
>
> Most likely causes:
> You are not connected to the Internet.
> The website is encountering problems.
> There might be a typing error in the address.
>
> What you can try:
> Diagnose Connection Problems
>
> More information
> --------------------------------------------------
>
>
> At this point I select "Diagnose Connection Problems" and eventually
> produce this summary (part of the log produce is reported at bottom of
> this email) paraphrased next - MS made it impossible to cut-and-paste
> the summary:
>
> ----------------------------- Diagnostic Summary
> ------------------------------
>
> Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by
> firewall settings on this computer.
> Check the firewall settings for ports 80, 443, and 21.
> -----------------------------------------------------------------------
>
> Note, I turned off the firewall in one test with no success. As a last
> check, I tried to use Windows Update but the same browser message
> resulted. Note once again, only one computer is experiencing a problem
> and only with IE but with all accounts. I looked at the security
> settings for the internet domain and saw nothing unusual. I have
> tentatively concluded that something has damaged the IE software but not
> the underlying protocol stack (because Mozilla products and MS FTP work
> just fine). Any help diagnosing and fixing this problem would be most
> appreciated.
>
> The promised log from the connection diagnostic follows -- Jeff Barnett
>
> ------------------------- Diagnostic Log
> -------------------------------------------------------------
>
> Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic
> HTTP, HTTPS, FTP connectivity
>
> warn HTTPS: Error 12057 connecting to www.microsoft.com:
> warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
> certificate is invalid or has expired info FTP (Passive): Successfully
> connected to ftp.microsoft.com.
> warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
> the server could not be established warn HTTP: Error 12029 connecting to
> www.hotmail.com: A connection with the
> server could not be established error Could not make an HTTP connection.
> error Could not make an HTTPS connection.
> info Redirecting user to support call
>
>
>
> DNS Client Diagnostic
> DNS - Not a home user scenario
>
> info Using Web Proxy: yes
> No DNS servers
>
> DNS failure
>
>
>
>
> Gateway Diagnostic
> Gateway
>
> info The following proxy configuration is being used by IE: Automatically
> Detect Settings
isabled Automatic Configuration Script: Proxy> Server:http=127.0.0.1:5555 Proxy Bypass list:<local> info This computer
> has
> the following default gateway entry(ies): 192.168.0.1 info This computer
> has the following IP address(es): 192.168.0.102
> info The default gateway is in the same subnet as this computer
> info The default gateway entry is a valid unicast address
> info The default gateway address was resolved via ARP in 1 try(ies)
> info The default gateway was reached via ICMP Ping in 1 try(ies)
> info Skipped gateway connectivity check because of IE proxy configuration
>
>
>
> IP Layer Diagnostic
> Corrupted IP routing table
>
> info The default route is valid
> info The loopback route is valid
> info The local host route is valid
> info The local subnet route is valid
> Invalid ARP cache entries
>
> action The ARP cache has been flushed
>
>
>
> IP Configuration Diagnostic
> Invalid IP address
>
> info Valid IP address detected: 192.168.0.102
>
>
>
> Wireless Diagnostic
> Wireless - Service disabled
>
> Wireless - User SSID
>
> Wireless - First time setup
>
> Wireless - Radio off
>
> Wireless - Out of range
>
> Wireless - Hardware issue
>
> Wireless - Novice user
>
> Wireless - Ad-hoc network
>
> Wireless - Less preferred
>
> Wireless - 802.1x enabled
>
> Wireless - Configuration mismatch
>
> Wireless - Low SNR
>
>
>
>
> WinSock Diagnostic
> WinSock status
>
> info All base service provider entries are present in the Winsock catalog.
> info The Winsock Service provider chains are valid.
> info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
> test. info Provider entry NOD32 protected [MSAFD Tcpip [TCP/IP]] -> MSAFD
> Tcpip
> [TCP/IP] passed the loopback communication test. info Provider entry MSAFD
> Tcpip [UDP/IP] passed the loopback communication
> test. info Provider entry NOD32 protected [MSAFD Tcpip [UDP/IP]] -> MSAFD
> Tcpip
> [UDP/IP] passed the loopback communication test. info Provider entry RSVP
> UDP Service Provider passed the loopback
> communication test. info Provider entry NOD32 protected [RSVP UDP Service
> Provider] -> RSVP UDP
> Service Provider passed the loopback communication test. info Provider
> entry RSVP TCP Service Provider passed the loopback
> communication test. info Provider entry NOD32 protected [RSVP TCP Service
> Provider] -> RSVP TCP
> Service Provider passed the loopback communication test. info Connectivity
> is valid for all Winsock service providers.
>
>
>
> Network Adapter Diagnostic
> Network location detection
>
> info Using home Internet connection
> Network adapter identification
>
> info Network connection: Name=Local Area Connection, Device=Intel(R)
> 82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN info
> Network connection: Name=1394 Connection, Device=1394 Net Adapter,
> MediaType=LAN, SubMediaType=1394 info Network connection: Name=Internet
> Connection, Device=Internet
> Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE info
> Ethernet connection selected
> Network adapter status
>
> info Network connection status: Connected
>
>
>
> HTTP, HTTPS, FTP Diagnostic
> HTTP, HTTPS, FTP connectivity
>
> info FTP (Passive): Successfully connected to ftp.microsoft.com.
> warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
> the server could not be established warn HTTP: Error 12029 connecting to
> www.hotmail.com: A connection with the
> server could not be established warn HTTPS: Error 12057 connecting to
> www.microsoft.com:
> warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
> certificate is invalid or has expired error Could not make an HTTP
> connection.
> error Could not make an HTTPS connection.