Guest Pronetserv Posted January 5, 2012 Share Posted January 5, 2012 In the last ten days, I have had two Windows XP Professional computers (one newer Dell Optiplex and one white box) with current updates and service packs (SP3) develop a problem with IE8. Upon executing the application, it crashes immediately without displaying any browser interface. Extensive research did not turn up a problem identical to the problem the two computers experienced; although there were some that were close. I employed the posters' recommended fixes with no luck. Here is what I did on both computers, in the order completed, to attempt a fix. I restarted the computers after each step. [ ]Scan using Symantec Endpoint Protection version 12.1 - no viruses. [ ]Scan using Malwarebytes latest edition and definitions - no viruses. [ ]Remove all temp files, Internet temporary files and all Internet files in the Content.ie5 hidden folder. [ ]Using the Internet Options application in the Control Panel, disabled all add-ons. [ ]Using the Internet Options application in the Control Panel, reset the browser with all options selected (available on the advanced tab). [ ]Found a script online that purported to fix the type of problem I was having. Numerous comments said it worked for them. It did not work for me on 1 computer where I tried it. [ ]Did a system restore to a point before the problem started. [ ]Downgraded to IE7. [ ]Upgraded to IE8 again (1 computer) [ ]Removed the most recent updates. [ ]On one computer, I installed Firefox and it crashed the same way IE 7 & 8 crashed Following is an event ID 1000 from the application log: Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 1/3/2012 Time: 11:58:34 AM User: N/A Computer: WKSTN106 Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module unknown, version 0.0.0.0, fault address 0x0000a9f6. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 69 65 78 ure iex 0018: 70 6c 6f 72 65 2e 65 78 plore.ex 0020: 65 20 38 2e 30 2e 36 30 e 8.0.60 0028: 30 31 2e 31 38 37 30 32 01.18702 0030: 20 69 6e 20 75 6e 6b 6e in unkn 0038: 6f 77 6e 20 30 2e 30 2e own 0.0. 0040: 30 2e 30 20 61 74 20 6f 0.0 at o 0048: 66 66 73 65 74 20 30 30 ffset 00 0050: 30 30 61 39 66 36 0d 0a 00a9f6.. This happened at two separate clients. Both have between 20 and 40 Windows XP computers. The fact that Firefox crashed too is really scary, and I am wondering if there will be more like this. We had to wipe the first computer and reinstall the OS, but I am not wiping the second one yet. I would like to find out what is happening and fix the problem, but I am all out of ideas. Maybe somebody on this forum with more experience in this type of issue can help. Tony Continue reading... Quote Link to comment Share on other sites More sharing options...
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