IE8 with Outlook 2003 crashed problem in Windows 7

[Jerald]

Hi,



I have Windows7(32bit) with MS Office 2003 Standard SP3 installed with

my newly bought workstations. But some of my colleagues got crashing

problems when they are using MS Outlook 2003 to read email.



After searching through Internet, I found that the problem module

mshteml.dll may be related to IE. I found the solution for the same

problem occurs in Windows XP SP2 with IE6 installed as follow:



http://support.microsoft.com/?scid=kb;en-us;816506&x=6&y=10



But I cannot find any solution for my Windows7 with IE8 installed.



Can anyone suggest?



Thanks,

Jerald



The error message was as follow:



Faulting application name: OUTLOOK.EXE, version: 11.0.8312.0, time

stamp: 0x4a403990

Faulting module name: mshtml.dll, version: 8.0.7600.16535, time stamp:

0x4b83889f

Exception code: 0xc0000005

Fault offset: 0x00062eaa

Faulting process id: 0xa10

Faulting application start time: 0x01cad62b6169b6bc

Faulting application path: C:\Program Files\Microsoft

Office\OFFICE11\OUTLOOK.EXE

Faulting module path: C:\Windows\System32\mshtml.dll

Report Id: 415fc3a3-4221-11df-b2f4-90fba606dc61

 

[Robert Aldwinckle]

"Jerald" <jeraldleungNOSPAM@hotmail.com> wrote in message

news:exFD0Nl1KHA.4560@TK2MSFTNGP02.phx.gbl...

> Hi,

>

> I have Windows7(32bit) with MS Office 2003 Standard SP3 installed with

> my newly bought workstations. But some of my colleagues got crashing

> problems when they are using MS Outlook 2003 to read email.





If IE8 is a factor it is most likely that some of its add-ons that you

have enabled are incompatible. Try either doing a reset or disable all

add-ons. If your problem symptom occurs when you are using IE a sufficient

alternative test would be to start IE in No Add-ons mode.



Another approach to diagnosing your symptom would be to get a stack back

trace related to the crash event or at least a list of the modules which

were loaded at that time. E.g. that would allow you to more precisely

identify which modules to try disabling. Process Explorer (ProcExp) is a

tool which could help provide such information.





HTH



Robert Aldwinckle

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