norton free trial

I

irenexyz

Guest
I deleted the norton free trial without taking up the 30days offer and

installed avg free antivirus on three acer laptops, on one of them it didn't

uninstall properly and in the security centre under malware it states other

software installed if you click on that it shows avg as ok and the words

norton internet security out of date both in spyware and antivirus and I

can't get rid of these words there is no other references to norton anywhere

else. Can anyone help?

--

irene

 
D

DL

Guest
See Norton site for a removal tool specific for your version

"irenexyz" <irenexyz@discussions.microsoft.com> wrote in message

news:23A313AD-42D2-4AF4-8798-3FEA1FE5E3BE@microsoft.com...<span style="color:blue">

>I deleted the norton free trial without taking up the 30days offer and

> installed avg free antivirus on three acer laptops, on one of them it

> didn't

> uninstall properly and in the security centre under malware it states

> other

> software installed if you click on that it shows avg as ok and the words

> norton internet security out of date both in spyware and antivirus and I

> can't get rid of these words there is no other references to norton

> anywhere

> else. Can anyone help?

> --

> irene </span>

 
M

Malke

Guest
irenexyz wrote:

<span style="color:blue">

> I deleted the norton free trial without taking up the 30days offer and

> installed avg free antivirus on three acer laptops, on one of them it

> didn't uninstall properly and in the security centre under malware it

> states other software installed if you click on that it shows avg as ok

> and the words norton internet security out of date both in spyware and

> antivirus and I can't get rid of these words there is no other references

> to norton anywhere

> else. Can anyone help?</span>

Use the Norton removal tool as suggested by the other poster.

http://service1.symantec.com/SUPPORT/tsgen...005033108162039

After you've done that, if Security Center still shows NIS, then do:

Right-click Command Prompt and Run as Administrator. Type the following

command:

winmgmt /salvagerepository

The first time you run this it will fail. It will issue stop commands to

the services causing it to fail. It might take a couple minutes for the

services to shut down. Run the command again and reboot your system.

If the above doesn't work, do the following from an elevated cmd prompt:

net stop winmgmt [enter]

cd /d %windir%\system32\wbem [enter]

ren repository repository.old [enter]

net start winmgmt [enter]

Malke

--

MS-MVP

Elephant Boy Computers

www.elephantboycomputers.com

Don't Panic!

 
K

Kayman

Guest
On Sat, 24 May 2008 09:13:29 -0700, Malke wrote:

<snip>

<span style="color:blue">

> ...if Security Center still shows NIS, then do:

> Right-click Command Prompt and Run as Administrator. Type the following

> command:

> winmgmt /salvagerepository

> The first time you run this it will fail. It will issue stop commands to

> the services causing it to fail. It might take a couple minutes for the

> services to shut down. Run the command again and reboot your system.

> If the above doesn't work, do the following from an elevated cmd prompt:

> net stop winmgmt [enter]

> cd /d %windir%system32wbem [enter]

> ren repository repository.old [enter]

> net start winmgmt [enter]

> </span>

Is this fix specific to Vista only or will it work on WinXP as well?

 
M

Malke

Guest
Kayman wrote:

<span style="color:blue">

> On Sat, 24 May 2008 09:13:29 -0700, Malke wrote:

>

> <snip>

> <span style="color:green">

>> ...if Security Center still shows NIS, then do:

>> Right-click Command Prompt and Run as Administrator. Type the following

>> command:

>> winmgmt /salvagerepository

>> The first time you run this it will fail. It will issue stop commands to

>> the services causing it to fail. It might take a couple minutes for the

>> services to shut down. Run the command again and reboot your system.

>> If the above doesn't work, do the following from an elevated cmd prompt:

>> net stop winmgmt [enter]

>> cd /d %windir%system32wbem [enter]

>> ren repository repository.old [enter]

>> net start winmgmt [enter]

>> </span>

> Is this fix specific to Vista only or will it work on WinXP as well?</span>

A slight different version works in XP. You don't need to run cmd elevated

of course and you don't do the /salvagerepository bit. In XP, just do this

at a command prompt:

net stop winmgmt [enter]

cd /d %windir%\system32\wbem [enter]

ren repository repository.old [enter]

net start winmgmt [enter]

Malke

--

MS-MVP

Elephant Boy Computers

www.elephantboycomputers.com

Don't Panic!

 
K

Kayman

Guest
On Sun, 25 May 2008 06:20:50 -0700, Malke wrote:

<span style="color:blue">

> Kayman wrote:

> <span style="color:green">

>> On Sat, 24 May 2008 09:13:29 -0700, Malke wrote:

>>

>> <snip>

>> <span style="color:darkred">

>>> ...if Security Center still shows NIS, then do:

>>> Right-click Command Prompt and Run as Administrator. Type the following

>>> command:

>>> winmgmt /salvagerepository

>>> The first time you run this it will fail. It will issue stop commands to

>>> the services causing it to fail. It might take a couple minutes for the

>>> services to shut down. Run the command again and reboot your system.

>>> If the above doesn't work, do the following from an elevated cmd prompt:

>>> net stop winmgmt [enter]

>>> cd /d %windir%system32wbem [enter]

>>> ren repository repository.old [enter]

>>> net start winmgmt [enter]

>>> </span>

>> Is this fix specific to Vista only or will it work on WinXP as well?</span>

>

> A slight different version works in XP. You don't need to run cmd elevated

> of course and you don't do the /salvagerepository bit. In XP, just do this

> at a command prompt:

>

> net stop winmgmt [enter]

> cd /d %windir%system32wbem [enter]

> ren repository repository.old [enter]

> net start winmgmt [enter]

> </span>

Many thanks style_emoticons/

 
I

irenexyz

Guest
I haven't tried your fix yet as I am a big scaredy, I have had a guy from

symantec remotely accessing the laptop and removing norton references from

the registary but I still have the words in the malware/spyware and antivirus

that I had before, will your fix do it? I am not a complete novice but very

wary about doing more harm than good. Thanks a lot for your input.

--

irene

"Malke" wrote:

<span style="color:blue">

> irenexyz wrote:

> <span style="color:green">

> > I deleted the norton free trial without taking up the 30days offer and

> > installed avg free antivirus on three acer laptops, on one of them it

> > didn't uninstall properly and in the security centre under malware it

> > states other software installed if you click on that it shows avg as ok

> > and the words norton internet security out of date both in spyware and

> > antivirus and I can't get rid of these words there is no other references

> > to norton anywhere

> > else. Can anyone help?</span>

>

> Use the Norton removal tool as suggested by the other poster.

>

> http://service1.symantec.com/SUPPORT/tsgen...005033108162039

>

> After you've done that, if Security Center still shows NIS, then do:

>

> Right-click Command Prompt and Run as Administrator. Type the following

> command:

>

> winmgmt /salvagerepository

>

> The first time you run this it will fail. It will issue stop commands to

> the services causing it to fail. It might take a couple minutes for the

> services to shut down. Run the command again and reboot your system.

>

> If the above doesn't work, do the following from an elevated cmd prompt:

>

> net stop winmgmt [enter]

> cd /d %windir%system32wbem [enter]

> ren repository repository.old [enter]

> net start winmgmt [enter]

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers

> www.elephantboycomputers.com

> Don't Panic!

> </span>

 
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