M
MyDogSophie
Guest
My users download digital certificatesfrom our payroll company for access to
the online payroll application. We get an email with a link, that
automatically imports the digital certificate into IE. We do not run through
the import wizard.
I gave two new computers two weeks ago to our payroll department. After
initialing receiving and installing the dig cert login to payroll site works
perfectly. When the pc is rebooted the user can no longer access the payroll
site; the Private Key becomes non-exportable. Our workaround is to delete
the existing cert and the user imports it again. (we have it stored on her
desktop). Does anyone have any idea what would be happening to cause the
private key to be removed? Everything I've found on the web is about making
sure the Export Private Key box is checked during certificate import, but
like I said earlier, these certificates are not imported by the wizard, its
automatic.
Any help appreciated, right now my payroll person has to delete and import
her certificate every day.
--
Thanks!
MDS
the online payroll application. We get an email with a link, that
automatically imports the digital certificate into IE. We do not run through
the import wizard.
I gave two new computers two weeks ago to our payroll department. After
initialing receiving and installing the dig cert login to payroll site works
perfectly. When the pc is rebooted the user can no longer access the payroll
site; the Private Key becomes non-exportable. Our workaround is to delete
the existing cert and the user imports it again. (we have it stored on her
desktop). Does anyone have any idea what would be happening to cause the
private key to be removed? Everything I've found on the web is about making
sure the Export Private Key box is checked during certificate import, but
like I said earlier, these certificates are not imported by the wizard, its
automatic.
Any help appreciated, right now my payroll person has to delete and import
her certificate every day.
--
Thanks!
MDS