Problem with Windows Vista and Trend Micro PC-Cillin Security 14

W

workoutfreak

Guest
My computer takes a long time to shut down and when i log back onto windows

it always tells me that windows was shut down incorrectly due to an

incompatibility with my version of windows caused by my Trend Micro PC-Cillin

Security 14 program. It offers the suggestion to go to the Trend Micro

website for updates, but there aren't any updates for it that have to do with

vista integration. So I shut off my windows firewall in order to avoid

firewall/virus software conflicts, but my computer is still having issues.

Anyone have suggestions?

 
T

t-4-2

Guest
workoutfreak;709382 Wrote: <span style="color:blue">

> My computer takes a long time to shut down and when i log back onto

> windows

> it always tells me that windows was shut down incorrectly due to an

> incompatibility with my version of windows caused by my Trend Micro

> PC-Cillin

> Security 14 program. It offers the suggestion to go to the Trend Micro

> website for updates, but there aren't any updates for it that have to

> do with

> vista integration. So I shut off my windows firewall in order to avoid

> firewall/virus software conflicts, but my computer is still having

> issues.

> Anyone have suggestions?</span>

Hello,

My suggestion is the opposite of what you had done. I would keep my

windows firewall on and uninstall Trend ( I had Trend too, then I

switched ). There are free antivirus programs available in the web

sites.The 2 programs I heard most often are AVAST and AVG. They are

reported to have done an excellent job. When I had Trend my laptop was

quite slow too. I'm not saying Trend is THE culprit. I'm merely making

an observation. You'll get more, much more, answers on this issue. Sit

back and wait.

--

t-4-2

 
H

Hank Arnold (MVP)

Guest
Re: Problem with Windows Vista and Trend Micro PC-Cillin Security14

workoutfreak wrote:<span style="color:blue">

> My computer takes a long time to shut down and when i log back onto windows

> it always tells me that windows was shut down incorrectly due to an

> incompatibility with my version of windows caused by my Trend Micro PC-Cillin

> Security 14 program. It offers the suggestion to go to the Trend Micro

> website for updates, but there aren't any updates for it that have to do with

> vista integration. So I shut off my windows firewall in order to avoid

> firewall/virus software conflicts, but my computer is still having issues.

> Anyone have suggestions?</span>

I would first contact Trend tech support. Their support has gotten

spotty, but you may get an answer.

I dumped Trend (I was using XP at the time) because it was taking too

long to boot and shut down. I've since migrated to ESET Smart Security

(includes NOD32 AV) and it's a big difference.

--

Regards,

Hank Arnold

Microsoft MVP

Windows Server - Directory Services

 
K

Kayman

Guest
On Sun, 11 May 2008 17:56:00 -0700, workoutfreak wrote:

<span style="color:blue">

> My computer takes a long time to shut down and when i log back onto windows

> it always tells me that windows was shut down incorrectly due to an

> incompatibility with my version of windows caused by my Trend Micro PC-Cillin

> Security 14 program. It offers the suggestion to go to the Trend Micro

> website for updates, but there aren't any updates for it that have to do with

> vista integration. So I shut off my windows firewall in order to avoid

> firewall/virus software conflicts, but my computer is still having issues.

> Anyone have suggestions?</span>

Submit Consumer Support Case...

https://esupport.trendmicro.com/support/con...submitonline.do

....and state your problem (request uninstall procedure and a refund).

Good luck style_emoticons/

 
W

workoutfreak

Guest
Re: Problem with Windows Vista and Trend Micro PC-Cillin Security

"t-4-2" wrote:

<span style="color:blue">

>

> workoutfreak;709382 Wrote: <span style="color:green">

> > My computer takes a long time to shut down and when i log back onto

> > windows

> > it always tells me that windows was shut down incorrectly due to an

> > incompatibility with my version of windows caused by my Trend Micro

> > PC-Cillin

> > Security 14 program. It offers the suggestion to go to the Trend Micro

> > website for updates, but there aren't any updates for it that have to

> > do with

> > vista integration. So I shut off my windows firewall in order to avoid

> > firewall/virus software conflicts, but my computer is still having

> > issues.

> > Anyone have suggestions?</span>

> Hello,

> My suggestion is the opposite of what you had done. I would keep my

> windows firewall on and uninstall Trend ( I had Trend too, then I

> switched ). There are free antivirus programs available in the web

> sites.The 2 programs I heard most often are AVAST and AVG. They are

> reported to have done an excellent job. When I had Trend my laptop was

> quite slow too. I'm not saying Trend is THE culprit. I'm merely making

> an observation. You'll get more, much more, answers on this issue. Sit

> back and wait.

>

>

> --

> t-4-2</span>

____________________________________________________________________

Thanks. I got rid of the program and my computer is working normally. Now i

just have to find new software. I got trend micro when i bought my computer,

but i must have downloaded a windows update that made it incompatible

 
T

t-4-2

Guest
workoutfreak;710234 Wrote: <span style="color:blue">

> "t-4-2" wrote:<span style="color:green"><span style="color:darkred">

> > > >

> > >

> > > workoutfreak;709382 Wrote:

> > > Hello,

> > > My suggestion is the opposite of what you had done. I would keep my

> > > windows firewall on and uninstall Trend ( I had Trend too, then I

> > > switched ). There are free antivirus programs available in the web

> > > sites.The 2 programs I heard most often are AVAST and AVG. They are

> > > reported to have done an excellent job. When I had Trend my laptop</span>

> > was<span style="color:darkred">

> > > quite slow too. I'm not saying Trend is THE culprit. I'm merely</span>

> > making<span style="color:darkred">

> > > an observation. You'll get more, much more, answers on this issue.</span>

> > Sit<span style="color:darkred">

> > > back and wait.

> > >

> > >

> > > --

> > > t-4-2 > > </span></span>

>

>

>

>

> ____________________________________________________________________

> Thanks. I got rid of the program and my computer is working normally.

> Now i

> just have to find new software. I got trend micro when i bought my

> computer,

> but i must have downloaded a windows update that made it incompatible</span>

Don't forget to check out Avast and Avg. Brink, one of the moderators,

recommends Avast which he said he uses. He told me Avast is free, but

requires registration every year. But absolutely free. By the way I'm

using McAfee ( not free), and I have no problem with it. But remember,

some swear by their antivirus programs, some say "dump it". Your choice.

--

t-4-2

 
W

workoutfreak

Guest
Re: Problem with Windows Vista and Trend Micro PC-Cillin Security

"t-4-2" wrote:

<span style="color:blue">

>

> workoutfreak;710234 Wrote: <span style="color:green">

> > "t-4-2" wrote:<span style="color:darkred">

> > > > >

> > > >

> > > > workoutfreak;709382 Wrote:

> > > > Hello,

> > > > My suggestion is the opposite of what you had done. I would keep my

> > > > windows firewall on and uninstall Trend ( I had Trend too, then I

> > > > switched ). There are free antivirus programs available in the web

> > > > sites.The 2 programs I heard most often are AVAST and AVG. They are

> > > > reported to have done an excellent job. When I had Trend my laptop

> > > was

> > > > quite slow too. I'm not saying Trend is THE culprit. I'm merely

> > > making

> > > > an observation. You'll get more, much more, answers on this issue.

> > > Sit

> > > > back and wait.

> > > >

> > > >

> > > > --

> > > > t-4-2 > > </span>

> >

> >

> >

> >

> > ____________________________________________________________________

> > Thanks. I got rid of the program and my computer is working normally.

> > Now i

> > just have to find new software. I got trend micro when i bought my

> > computer,

> > but i must have downloaded a windows update that made it incompatible</span>

> Don't forget to check out Avast and Avg. Brink, one of the moderators,

> recommends Avast which he said he uses. He told me Avast is free, but

> requires registration every year. But absolutely free. By the way I'm

> using McAfee ( not free), and I have no problem with it. But remember,

> some swear by their antivirus programs, some say "dump it". Your choice.

>

>

> --

> t-4-2

> </span>

____________________________________________________________________

Yeah I'm trying out AVG right now. It seems pretty popular. I'm having them

e-mail me info about how well their products work with vista and i'm using

their trial version so I can have my own opinion about it. Thanks for your

suggestions.

 
T

t-4-2

Guest
workoutfreak;710285 Wrote: <span style="color:blue">

> "t-4-2" wrote:<span style="color:green"><span style="color:darkred">

> > > >

> > >

> > > workoutfreak;710234 Wrote:

> > > Don't forget to check out Avast and Avg. Brink, one of the</span>

> > moderators,<span style="color:darkred">

> > > recommends Avast which he said he uses. He told me Avast is free, but

> > > requires registration every year. But absolutely free. By the way I'm

> > > using McAfee ( not free), and I have no problem with it. But</span>

> > remember,<span style="color:darkred">

> > > some swear by their antivirus programs, some say "dump it". Your</span>

> > choice.<span style="color:darkred">

> > >

> > >

> > > --

> > > t-4-2

> > > > > </span></span>

>

> ____________________________________________________________________

>

> Yeah I'm trying out AVG right now. It seems pretty popular. I'm

> having them

> e-mail me info about how well their products work with vista and i'm

> using

> their trial version so I can have my own opinion about it. Thanks for

> your

> suggestions.</span>

No problem. Glad to help.

--

t-4-2

 
T

t-4-2

Guest
workoutfreak;710285 Wrote: <span style="color:blue">

> "t-4-2" wrote:<span style="color:green"><span style="color:darkred">

> > > >

> > >

> > > workoutfreak;710234 Wrote:

> > > Don't forget to check out Avast and Avg. Brink, one of the</span>

> > moderators,<span style="color:darkred">

> > > recommends Avast which he said he uses. He told me Avast is free, but

> > > requires registration every year. But absolutely free. By the way I'm

> > > using McAfee ( not free), and I have no problem with it. But</span>

> > remember,<span style="color:darkred">

> > > some swear by their antivirus programs, some say "dump it". Your</span>

> > choice.<span style="color:darkred">

> > >

> > >

> > > --

> > > t-4-2

> > > > > </span></span>

> No problem, glad to help.

> ____________________________________________________________________

>

> Yeah I'm trying out AVG right now. It seems pretty popular. I'm

> having them

> e-mail me info about how well their products work with vista and i'm

> using

> their trial version so I can have my own opinion about it. Thanks for

> your

> suggestions.</span>

No problem. Glad to help.

--

t-4-2

 
D

Diane King

Guest
I had the exact same problem. It would take 10-15 minutes or more to shut

down or restart only to have windows state that it did not shut down

properly.

I ended up removing Trend Micro PC-Cillin and installed AVG instead. No more

problems.

"workoutfreak" <workoutfreak@discussions.microsoft.com> wrote in message

news:CAC95F72-A05A-46D1-9A49-BDEAB2E5075C@microsoft.com...<span style="color:blue">

> My computer takes a long time to shut down and when i log back onto

> windows

> it always tells me that windows was shut down incorrectly due to an

> incompatibility with my version of windows caused by my Trend Micro

> PC-Cillin

> Security 14 program. It offers the suggestion to go to the Trend Micro

> website for updates, but there aren't any updates for it that have to do

> with

> vista integration. So I shut off my windows firewall in order to avoid

> firewall/virus software conflicts, but my computer is still having issues.

> Anyone have suggestions? </span>

 
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