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Reactivation for a WIndows 7 upgrade


Guest Kayza Kleinman

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Guest Kayza Kleinman

I have a computer that came with a choice of Windows XP or Vista and I set it up with XP. However, the machine was eligible for an upgrade to Windows 7, which I obtained and installed on my computer. I've had to reinstall a couple of times due to problems with the computer. I had to do so fairly recently, but things seemed to be ok. Yesterday, the machine informed me that my copy of Windows is not genuine, and offered to allow me to enter a new key. The problem is that the only key I have is the one on the conputer itself, which is for Vista and is apparently invalid. How do I get this corrected. I ran the reporting/ diagnostic tool that I see tech support has asked for in other instances and these are the results:

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 50

Cached Online Validation Code: 0x0

Windows Product Key: - -788W3-H689G-6P6GT

Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=

Windows Product ID: 00371-OEM-8992671-00008

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010100.1.0.048

ID: {A8B86BEA-ABD9-47E1-B8A0-35FE1564DAF1}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Professional

Architecture: 0x00000000

Build lab: 7601.win7sp1_gdr.111025-1505

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{A8B86BEA-ABD9-47E1-B8A0-35FE1564DAF1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey> - - - -6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1412640955-1954637917-1127162099</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20080815000000.000000+000</Date></BIOS><HWID>7C453607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.1.7601.17514

Name: Windows® 7, Professional edition

Description: Windows Operating System - Windows® 7, OEM_SLP channel

Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00371-00178-926-700008-02-1033-7600.0000-0372012

Installation ID: 002243150191221883599730101024693973538491381080108702

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: 6P6GT

License Status: Notification

Notification Reason: 0xC004F057.

Remaining Windows rearm count: 4

Trusted time: 3/12/2012 1:49:53 PM

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0x00000000

HealthStatus: 0x0000000000000000

Event Time Stamp: 2:8:2012 00:38

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

 

HWID Data-->

HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAeqjOX7YS5rcMXGIF/BTgD/Ge9adsUg==

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes, but no SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information:

ACPI Table Name OEMID Value OEMTableID Value

APIC PTLTD APIC

FACP INTEL 440BX

SRAT VMWARE MEMPLUG

BOOT PTLTD $SBFTBL$

MCFG PTLTD $PCITBL$

 

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