H
HoltDan
Guest
Hello,
When trying to install SP3 on a particular laptop I get an error message "SP3 Installation Cancelled".
In the log file i have copied the last few lines for you to look at.
I'm installing under domain admin, with AV disabled, all non essential programs stopped.
Can anyone help decipher what the log files are telling us?
Please let me know if your need any further info!
Many thanks.
Dan.
2012-03-02 15:46:13:747 1484 c18 AU Featured notifications is disabled.
2012-03-02 15:46:13:747 1484 c18 AU Setting AU scheduled install time to 2012-03-03 03:00:00
2012-03-02 15:59:14:643 1484 1e0 AU #############
2012-03-02 15:59:14:643 1484 1e0 AU ## START ## AU: Search for updates
2012-03-02 15:59:14:643 1484 1e0 AU #########
2012-03-02 15:59:14:643 1484 1e0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {43F01429-AA6E-4800-B057-BB016A46E658}]
2012-03-02 15:59:14:643 1484 b78 Agent
2012-03-02 15:59:14:643 1484 b78 Agent START Agent: Finding updates [CallerId = AutomaticUpdates]
2012-03-02 15:59:14:643 1484 b78 Agent
2012-03-02 15:59:14:643 1484 b78 Agent Online = Yes; Ignore download priority = No
2012-03-02 15:59:14:643 1484 b78 Agent Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2012-03-02 15:59:14:643 1484 b78 Agent ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2012-03-02 15:59:14:643 1484 b78 Agent Search Scope = {Machine}
2012-03-02 15:59:15:768 1484 b78 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2012-03-02 15:59:16:034 1484 b78 Misc Microsoft signed: Yes
2012-03-02 15:59:16:128 1484 b78 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2012-03-02 15:59:16:128 1484 b78 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2012-03-02 15:59:16:128 1484 b78 Misc WARNING: DownloadFileInternal failed for http://maghazin/selfupdate/wuident.cab: error 0x80190194
2012-03-02 15:59:16:128 1484 b78 Setup FATAL: IsUpdateRequired failed with error 0x80244019
2012-03-02 15:59:16:128 1484 b78 Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed: 0x80244019
2012-03-02 15:59:16:128 1484 b78 Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed, error = 0x80244019
2012-03-02 15:59:16:128 1484 b78 Agent WARNING: Skipping scan, self-update check returned 0x80244019
2012-03-02 15:59:16:659 1484 b78 Agent WARNING: Exit code = 0x80244019
2012-03-02 15:59:16:659 1484 b78 Agent
2012-03-02 15:59:16:659 1484 b78 Agent END Agent: Finding updates [CallerId = AutomaticUpdates]
2012-03-02 15:59:16:659 1484 b78 Agent
2012-03-02 15:59:16:659 1484 b78 Agent WARNING: WU client failed Searching for update with error 0x80244019
2012-03-02 15:59:16:659 1484 c18 AU >>## RESUMED ## AU: Search for updates [CallId = {43F01429-AA6E-4800-B057-BB016A46E658}]
2012-03-02 15:59:16:659 1484 c18 AU # WARNING: Search callback failed, result = 0x80244019
2012-03-02 15:59:16:659 1484 c18 AU # WARNING: Failed to find updates with error code 80244019
2012-03-02 15:59:16:659 1484 c18 AU #########
2012-03-02 15:59:16:659 1484 c18 AU ## END ## AU: Search for updates [CallId = {43F01429-AA6E-4800-B057-BB016A46E658}]
2012-03-02 15:59:16:659 1484 c18 AU #############
2012-03-02 15:59:16:659 1484 c18 AU AU setting next detection timeout to 2012-03-02 16:53:45
2012-03-02 15:59:16:659 1484 c18 AU Setting AU scheduled install time to 2012-03-03 03:00:00
2012-03-02 15:59:21:129 1484 b78 Report REPORT EVENT: {B38B8917-03DE-43CA-B34B-EB13B90A4CF3} 2012-03-02 15:59:16:128-0000 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80244019 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80244019.
2012-03-02 16:06:19:767 1484 1e0 AU Launched new AU client for directive 'Install Approval', session id = 0x0
2012-03-02 16:06:22:455 3420 d84 Misc =========== Logging initialized (build: 7.4.7600.226, tz: -0000) ===========
2012-03-02 16:06:22:455 3420 d84 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2012-03-02 16:06:22:455 3420 d84 AUClnt Launched Client UI process
2012-03-02 16:06:22:611 1484 1e0 AU AU received policy change subscription event
2012-03-02 16:06:22:627 3420 d84 Misc =========== Logging initialized (build: 7.4.7600.226, tz: -0000) ===========
2012-03-02 16:06:22:627 3420 d84 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2012-03-02 16:06:22:627 3420 d84 Misc = Module: C:\WINDOWS\system32\wucltui.dll
2012-03-02 16:06:22:627 3420 d84 CltUI AU client got new directive = 'Install Approval', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2012-03-02 16:06:22:627 3420 d84 CltUI AU client creating default WU/WSUS UI plugin
2012-03-02 16:08:57:043 1484 b78 PT WARNING: Cached cookie has expired or new PID is available
2012-03-02 16:08:57:043 1484 b78 PT Initializing simple targeting cookie, clientId = 1e3e9715-1b45-43af-b8ee-7c409c5851ec, target group = , DNS name = engineer120.holtjcb.co.uk
2012-03-02 16:08:57:043 1484 b78 PT Server URL = http://maghazin/SimpleAuthWebService/SimpleAuth.asmx
2012-03-02 16:08:57:090 1484 b78 PT WARNING: GetAuthorizationCookie failure, error = 0x80244019, soap client error = 10, soap error code = 0, HTTP status code = 404
2012-03-02 16:08:57:090 1484 b78 PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80244019
2012-03-02 16:08:57:090 1484 b78 PT WARNING: PopulateAuthCookies failed: 0x80244019
2012-03-02 16:08:57:090 1484 b78 PT WARNING: RefreshCookie failed: 0x80244019
2012-03-02 16:08:57:090 1484 b78 PT WARNING: RefreshPTState failed: 0x80244019
2012-03-02 16:08:57:090 1484 b78 PT WARNING: PTError: 0x80244019
2012-03-02 16:08:57:090 1484 b78 Report WARNING: Reporter failed to upload events with hr = 80244019.
Continue reading...
When trying to install SP3 on a particular laptop I get an error message "SP3 Installation Cancelled".
In the log file i have copied the last few lines for you to look at.
I'm installing under domain admin, with AV disabled, all non essential programs stopped.
Can anyone help decipher what the log files are telling us?
Please let me know if your need any further info!
Many thanks.
Dan.
2012-03-02 15:46:13:747 1484 c18 AU Featured notifications is disabled.
2012-03-02 15:46:13:747 1484 c18 AU Setting AU scheduled install time to 2012-03-03 03:00:00
2012-03-02 15:59:14:643 1484 1e0 AU #############
2012-03-02 15:59:14:643 1484 1e0 AU ## START ## AU: Search for updates
2012-03-02 15:59:14:643 1484 1e0 AU #########
2012-03-02 15:59:14:643 1484 1e0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {43F01429-AA6E-4800-B057-BB016A46E658}]
2012-03-02 15:59:14:643 1484 b78 Agent
2012-03-02 15:59:14:643 1484 b78 Agent START Agent: Finding updates [CallerId = AutomaticUpdates]
2012-03-02 15:59:14:643 1484 b78 Agent
2012-03-02 15:59:14:643 1484 b78 Agent Online = Yes; Ignore download priority = No
2012-03-02 15:59:14:643 1484 b78 Agent Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2012-03-02 15:59:14:643 1484 b78 Agent ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2012-03-02 15:59:14:643 1484 b78 Agent Search Scope = {Machine}
2012-03-02 15:59:15:768 1484 b78 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2012-03-02 15:59:16:034 1484 b78 Misc Microsoft signed: Yes
2012-03-02 15:59:16:128 1484 b78 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2012-03-02 15:59:16:128 1484 b78 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2012-03-02 15:59:16:128 1484 b78 Misc WARNING: DownloadFileInternal failed for http://maghazin/selfupdate/wuident.cab: error 0x80190194
2012-03-02 15:59:16:128 1484 b78 Setup FATAL: IsUpdateRequired failed with error 0x80244019
2012-03-02 15:59:16:128 1484 b78 Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed: 0x80244019
2012-03-02 15:59:16:128 1484 b78 Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed, error = 0x80244019
2012-03-02 15:59:16:128 1484 b78 Agent WARNING: Skipping scan, self-update check returned 0x80244019
2012-03-02 15:59:16:659 1484 b78 Agent WARNING: Exit code = 0x80244019
2012-03-02 15:59:16:659 1484 b78 Agent
2012-03-02 15:59:16:659 1484 b78 Agent END Agent: Finding updates [CallerId = AutomaticUpdates]
2012-03-02 15:59:16:659 1484 b78 Agent
2012-03-02 15:59:16:659 1484 b78 Agent WARNING: WU client failed Searching for update with error 0x80244019
2012-03-02 15:59:16:659 1484 c18 AU >>## RESUMED ## AU: Search for updates [CallId = {43F01429-AA6E-4800-B057-BB016A46E658}]
2012-03-02 15:59:16:659 1484 c18 AU # WARNING: Search callback failed, result = 0x80244019
2012-03-02 15:59:16:659 1484 c18 AU # WARNING: Failed to find updates with error code 80244019
2012-03-02 15:59:16:659 1484 c18 AU #########
2012-03-02 15:59:16:659 1484 c18 AU ## END ## AU: Search for updates [CallId = {43F01429-AA6E-4800-B057-BB016A46E658}]
2012-03-02 15:59:16:659 1484 c18 AU #############
2012-03-02 15:59:16:659 1484 c18 AU AU setting next detection timeout to 2012-03-02 16:53:45
2012-03-02 15:59:16:659 1484 c18 AU Setting AU scheduled install time to 2012-03-03 03:00:00
2012-03-02 15:59:21:129 1484 b78 Report REPORT EVENT: {B38B8917-03DE-43CA-B34B-EB13B90A4CF3} 2012-03-02 15:59:16:128-0000 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80244019 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80244019.
2012-03-02 16:06:19:767 1484 1e0 AU Launched new AU client for directive 'Install Approval', session id = 0x0
2012-03-02 16:06:22:455 3420 d84 Misc =========== Logging initialized (build: 7.4.7600.226, tz: -0000) ===========
2012-03-02 16:06:22:455 3420 d84 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2012-03-02 16:06:22:455 3420 d84 AUClnt Launched Client UI process
2012-03-02 16:06:22:611 1484 1e0 AU AU received policy change subscription event
2012-03-02 16:06:22:627 3420 d84 Misc =========== Logging initialized (build: 7.4.7600.226, tz: -0000) ===========
2012-03-02 16:06:22:627 3420 d84 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2012-03-02 16:06:22:627 3420 d84 Misc = Module: C:\WINDOWS\system32\wucltui.dll
2012-03-02 16:06:22:627 3420 d84 CltUI AU client got new directive = 'Install Approval', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2012-03-02 16:06:22:627 3420 d84 CltUI AU client creating default WU/WSUS UI plugin
2012-03-02 16:08:57:043 1484 b78 PT WARNING: Cached cookie has expired or new PID is available
2012-03-02 16:08:57:043 1484 b78 PT Initializing simple targeting cookie, clientId = 1e3e9715-1b45-43af-b8ee-7c409c5851ec, target group = , DNS name = engineer120.holtjcb.co.uk
2012-03-02 16:08:57:043 1484 b78 PT Server URL = http://maghazin/SimpleAuthWebService/SimpleAuth.asmx
2012-03-02 16:08:57:090 1484 b78 PT WARNING: GetAuthorizationCookie failure, error = 0x80244019, soap client error = 10, soap error code = 0, HTTP status code = 404
2012-03-02 16:08:57:090 1484 b78 PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80244019
2012-03-02 16:08:57:090 1484 b78 PT WARNING: PopulateAuthCookies failed: 0x80244019
2012-03-02 16:08:57:090 1484 b78 PT WARNING: RefreshCookie failed: 0x80244019
2012-03-02 16:08:57:090 1484 b78 PT WARNING: RefreshPTState failed: 0x80244019
2012-03-02 16:08:57:090 1484 b78 PT WARNING: PTError: 0x80244019
2012-03-02 16:08:57:090 1484 b78 Report WARNING: Reporter failed to upload events with hr = 80244019.
Continue reading...
