Spyware, Anti-Virus and Microsoft update frustration

[Kris]

I am looking for some honest help! I have a HP Pavilion ze4500 notebook,

which I received for free from my father in-law, and it has more problems

than I know what to do with. I started by just trying to update Windows and

upgrade to Internet Explorer. I have so many popups it's not even funny. I

can barely get anything done. So I went and purchased Norton Anti-Virus

2008, and it is telling me I need to download the Service Pack 2. When I try

to download that, I then get an error # 0x80072ee7. I can not for the life

of me get this problem solved, I am not that computer smart, and so I am

looking for some assistance. I desperately need to get something done about

this computer, because all of the advertisements on webpages are now being

replaced w/ some nasty photos that I do not want to see. The computer is

also popping up an out of Memory box when I first open up my internet

explorer window. If anyone can help me out in some way, I would greatly

appreciate it, and please let me know if you notice a scammer replying to my

message trying to help. Thanks again style_emoticons/

 

[PA Bear [MS MVP]]

See http://aumha.net/viewtopic.php?t=28580

1. Format & reinstall Windows. A Repair Install will NOT help!

2. Immediately take care of everything on the following webpage before

otherwise connecting the machine to the internet (e.g., to surf; email;

chat):

Before You Connect a New Computer to the Internet

http://www.cert.org/tech_tips/before_you_plug_in.html

Also see:

Security FAQ & Checklist

http://www.dslreports.com/faq/8463

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

Kris wrote:<span style="color:blue">

> I am looking for some honest help! I have a HP Pavilion ze4500 notebook,

> which I received for free from my father in-law, and it has more problems

> than I know what to do with. I started by just trying to update Windows

> and

> upgrade to Internet Explorer. I have so many popups it's not even funny.

> I

> can barely get anything done. So I went and purchased Norton Anti-Virus

> 2008, and it is telling me I need to download the Service Pack 2. When I

> try to download that, I then get an error # 0x80072ee7. I can not for the

> life of me get this problem solved, I am not that computer smart, and so I

> am looking for some assistance. I desperately need to get something done

> about this computer, because all of the advertisements on webpages are now

> being replaced w/ some nasty photos that I do not want to see. The

> computer is also popping up an out of Memory box when I first open up my

> internet explorer window. If anyone can help me out in some way, I would

> greatly appreciate it, and please let me know if you notice a scammer

> replying to my message trying to help. Thanks again style_emoticons/ </span>