Cogito Ergo Sum
New member
The other day, my McAfee Security Center "self upgraded" as it is supposed to do, and promptly ****** itself up and refused to fix itself.
So, I called Technical Support.
After going through voice jail, and then the standard 30 minute wait, I was connected via high tech tin cans and string, to a person who sounded as if they were on the moon. Remarkably, with the very finest of Punjabi accents, he told me his name was "Mark Johnson".
I'm quite sure he could hear me spit my coffee through my nose as I pondered his unbearable accent versus his name.
Well suffice it to say that after 45 minutes, Mark Johnson was unable to help me and was even less prepared to speak the English language, and the whole affair just made me mad at myself for even attempting it in the first place.
Then, in a flash of brilliance, Mark tells me he's going to email me a file that will make it all better. Really? Five seconds ago, you didn't even understand what I was talking about and now you have the magic bullet cure?
Okay...WTF. I've got nothing to lose at this point.
Mark and I part ways (and none to soon as I was sick of trying to translate his butchery of the English language) and I awaited the email.
Low and behold, ever so promptly 75 minutes later, it arrived. Here is the header...
"SendThisFile (SM) - by Layer-Z, Inc.
------------------------------------
From: shantanu.sharma@hclbpo.com
Subject: McAfee Technical Support
Expires: The file will be removed in 3 days
Dear Customer,
Please follow the Instruction.
Download the attachtment [sic] with this e-mail
Save the BlackMFix.exe file on the Desktop.
Double click on the file."
Oh, imagine that. Mark Johnson is really Shantanu Sharma. Oh the humiliation of it all.
It seems that McAfee actually thinks that I won't notice that they transfer my technical support call into the bowels of Calcutta's slums to somebody who just learned English 2 weeks ago, IF that person uses an American sounding name like "Mark Johnson". WHAT THE ****!?!?!?
I sent McAfee an email about my frustration and so far, they haven't bothered to reply. Go figure. Mark Johnson's supervisor, who reads email complaints, probably cannot read English.
**** McAfee.
**** India.
**** Outsourcing.
**** Corporate Greed Which Causes This Bullshit.
**** Them All!
BTW - The file he sent me made it worse, so I went Web surfing and found some nice people here in America who explained in detail how to fix it. It's pretty sad when the best technical support comes from the general public instead of the company who wrote the **** in the first place!
So, I called Technical Support.
After going through voice jail, and then the standard 30 minute wait, I was connected via high tech tin cans and string, to a person who sounded as if they were on the moon. Remarkably, with the very finest of Punjabi accents, he told me his name was "Mark Johnson".
I'm quite sure he could hear me spit my coffee through my nose as I pondered his unbearable accent versus his name.
Well suffice it to say that after 45 minutes, Mark Johnson was unable to help me and was even less prepared to speak the English language, and the whole affair just made me mad at myself for even attempting it in the first place.
Then, in a flash of brilliance, Mark tells me he's going to email me a file that will make it all better. Really? Five seconds ago, you didn't even understand what I was talking about and now you have the magic bullet cure?
Okay...WTF. I've got nothing to lose at this point.
Mark and I part ways (and none to soon as I was sick of trying to translate his butchery of the English language) and I awaited the email.
Low and behold, ever so promptly 75 minutes later, it arrived. Here is the header...
"SendThisFile (SM) - by Layer-Z, Inc.
------------------------------------
From: shantanu.sharma@hclbpo.com
Subject: McAfee Technical Support
Expires: The file will be removed in 3 days
Dear Customer,
Please follow the Instruction.
Download the attachtment [sic] with this e-mail
Save the BlackMFix.exe file on the Desktop.
Double click on the file."
Oh, imagine that. Mark Johnson is really Shantanu Sharma. Oh the humiliation of it all.
It seems that McAfee actually thinks that I won't notice that they transfer my technical support call into the bowels of Calcutta's slums to somebody who just learned English 2 weeks ago, IF that person uses an American sounding name like "Mark Johnson". WHAT THE ****!?!?!?
I sent McAfee an email about my frustration and so far, they haven't bothered to reply. Go figure. Mark Johnson's supervisor, who reads email complaints, probably cannot read English.
**** McAfee.
**** India.
**** Outsourcing.
**** Corporate Greed Which Causes This Bullshit.
**** Them All!
BTW - The file he sent me made it worse, so I went Web surfing and found some nice people here in America who explained in detail how to fix it. It's pretty sad when the best technical support comes from the general public instead of the company who wrote the **** in the first place!
