P
Pmacek
Guest
We have a computer here from a very important
client, and we are having some difficulties. It is a Sony Vaio laptop that is
our client's newly assigned work computer. The user before her, and the
administrator have lost both passwords, and the guest account is disabled, so we
have no way of logging in to the system. It is running Windows XP Professional
x86. Our client had previously worked with the computer, and there are important
company files and software on the system she needs to be able to access.
More information on the system:
The laptop did
not originally come with Windows XP, it was running Windows ME originally when
purchased from Sony. It was upgraded to XP at a later date.
The DVD-ROM drive in the system is malfunctioning,
and the system will not boot from CDs, so any attempt to run recovery software
from microsoft or get into command prompt to change the password using that method will simply not
work.
The system does not support booting from USB, again
foiling that tactic.
All that can be done is access to Windows up until
the login screen.
I need help with either getting into the
system, or getting a command prompt window open at the login
screen.
Computer Type: Sony Vaio
Model #: PCG-954A
Operating System: Windows XP Professional 32-bit (x86)
If you require any more information, just let me
know, and I will get back to you A.S.A.P.
Many thanks for any help you can give!
-Preston
Continue reading...
client, and we are having some difficulties. It is a Sony Vaio laptop that is
our client's newly assigned work computer. The user before her, and the
administrator have lost both passwords, and the guest account is disabled, so we
have no way of logging in to the system. It is running Windows XP Professional
x86. Our client had previously worked with the computer, and there are important
company files and software on the system she needs to be able to access.
More information on the system:
The laptop did
not originally come with Windows XP, it was running Windows ME originally when
purchased from Sony. It was upgraded to XP at a later date.
The DVD-ROM drive in the system is malfunctioning,
and the system will not boot from CDs, so any attempt to run recovery software
from microsoft or get into command prompt to change the password using that method will simply not
work.
The system does not support booting from USB, again
foiling that tactic.
All that can be done is access to Windows up until
the login screen.
I need help with either getting into the
system, or getting a command prompt window open at the login
screen.
Computer Type: Sony Vaio
Model #: PCG-954A
Operating System: Windows XP Professional 32-bit (x86)
If you require any more information, just let me
know, and I will get back to you A.S.A.P.
Many thanks for any help you can give!
-Preston
Continue reading...