VISTA EXPLORER RESTART AUTOMATICALLY

H

Herman Kellerman

Guest
My Vista Explorer (desktop) experienced a problem and closes after which it

re-opens, and then closes again. It carry on indefinitely so I cannot do any

thing on my PC. Take note - it is not IE! Any one that can help me fixing

this problem please?

 
M

Malke

Guest
Herman Kellerman wrote:

<span style="color:blue">

> My Vista Explorer (desktop) experienced a problem and closes after which

> it

> re-opens, and then closes again. It carry on indefinitely so I cannot do

> any thing on my PC. Take note - it is not IE! Any one that can help me

> fixing this problem please?</span>

You need to troubleshoot this by discovering what is failing. Start by

looking in Event Viewer for clues:

Start Orb>Search Box>type: eventvwr.msc

Click on the program when it appears in the Results box above.

In addition, answer The First Question of Troubleshooting: what changed

between the time things worked and the time they didn't?

Malke

--

MS-MVP

Elephant Boy Computers

www.elephantboycomputers.com

Don't Panic!

 
H

Herman Kellerman

Guest
The problem is that one cannot start anything from the desktop or the Start

button. Before you can select anything, explorer closes down, the screen goes

blank, and then exploerer starts with the error message to search for a

solution to the problem. It closes by itself after a while. During this

error message you can do nothing except to close the message box - and

explorer in the process.

"Malke" wrote:

<span style="color:blue">

> Herman Kellerman wrote:

> <span style="color:green">

> > My Vista Explorer (desktop) experienced a problem and closes after which

> > it

> > re-opens, and then closes again. It carry on indefinitely so I cannot do

> > any thing on my PC. Take note - it is not IE! Any one that can help me

> > fixing this problem please?</span>

>

> You need to troubleshoot this by discovering what is failing. Start by

> looking in Event Viewer for clues:

>

> Start Orb>Search Box>type: eventvwr.msc

> Click on the program when it appears in the Results box above.

>

> In addition, answer The First Question of Troubleshooting: what changed

> between the time things worked and the time they didn't?

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers

> www.elephantboycomputers.com

> Don't Panic!

> </span>

 
M

Malke

Guest
Herman Kellerman wrote:

<span style="color:blue">

> The problem is that one cannot start anything from the desktop or the

> Start button. Before you can select anything, explorer closes down, the

> screen goes blank, and then exploerer starts with the error message to

> search for a

> solution to the problem. It closes by itself after a while. During this

> error message you can do nothing except to close the message box - and

> explorer in the process.</span>

And the answer to this is?<span style="color:blue"><span style="color:green">

>> In addition, answer The First Question of Troubleshooting: what changed

>> between the time things worked and the time they didn't?</span></span>

1. Does the problem occur in Safe Mode?

2. What is the virus/malware-status of the machine? If you think it is

clean, what antivirus/security programs did you use to determine this?

3. Have you tried Last Known Good Configuration?

4. What troubleshooting steps have you already tried?

5. Give some information about your computer and its recent history.

Malke

--

MS-MVP

Elephant Boy Computers

www.elephantboycomputers.com

Don't Panic!

 
H

Herman Kellerman

Guest
1. Yes it occur in safe mode as well.

2. I could manage to run anti-spyware and anti-virus software with no errors.

3. I've tried Last Good Known Configuration as well as Vista Repair.

4. I've deleted all cookies and explorer histories.

5. Cannot get into the recycle bin to clean it!

6. It is the first time that this appear - PC is about 6 months old.

I think of do a clean re-boot - normally it is as good as cleaning out your

garage from time to time!

"Malke" wrote:

<span style="color:blue">

> Herman Kellerman wrote:

> <span style="color:green">

> > The problem is that one cannot start anything from the desktop or the

> > Start button. Before you can select anything, explorer closes down, the

> > screen goes blank, and then exploerer starts with the error message to

> > search for a

> > solution to the problem. It closes by itself after a while. During this

> > error message you can do nothing except to close the message box - and

> > explorer in the process.</span>

>

> And the answer to this is?<span style="color:green"><span style="color:darkred">

> >> In addition, answer The First Question of Troubleshooting: what changed

> >> between the time things worked and the time they didn't?</span></span>

>

> 1. Does the problem occur in Safe Mode?

> 2. What is the virus/malware-status of the machine? If you think it is

> clean, what antivirus/security programs did you use to determine this?

> 3. Have you tried Last Known Good Configuration?

> 4. What troubleshooting steps have you already tried?

> 5. Give some information about your computer and its recent history.

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers

> www.elephantboycomputers.com

> Don't Panic!

> </span>

 
M

Malke

Guest
Herman Kellerman wrote:

<span style="color:blue">

> 1. Yes it occur in safe mode as well.

> 2. I could manage to run anti-spyware and anti-virus software with no

> errors.

> 3. I've tried Last Good Known Configuration as well as Vista Repair.

> 4. I've deleted all cookies and explorer histories.

> 5. Cannot get into the recycle bin to clean it!

> 6. It is the first time that this appear - PC is about 6 months old.

> I think of do a clean re-boot - normally it is as good as cleaning out

> your garage from time to time!</span>

It is not normally necessary to reinstall Windows if you regularly maintain

your system. Of course, in your situation you may not have a choice. You

still haven't answered my questions thoroughly - for instance just saying

you've run "anti-spyware and anti-virus software" without telling me which

ones doesn't really prove your computer is clean. However, let's assume it

is and since we could go back and forth all day with me asking for details

and you giving a tiny bit of what's necessary and that's unattractive to

me, try this instead:

From MVP Rick Rogers (done while explorer.exe can't run):

The shell entry may be damaged in the registry. From Task Manager, click

'new task' on the applications tab. Type regedit and click ok. Agree to the

UAC prompt, then expand the branches to reach this one:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

Click on the Winlogon key, then on the right find the "shell" string. Double

click it, change the value data to read "explorer.exe" (without the quotes)

and click ok. Then close the registry editor and restart the system by

entering another new task as 'shutdown /r'.

Malke

--

MS-MVP

Elephant Boy Computers

www.elephantboycomputers.com

Don't Panic!

 
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