What would YOU have done ??

O.K., here is how it all went down.

I receive a phone call from a customer, who says she wants to order a pizza for delivery. She states to me that she wanted that one that we make that is like Hawaiian.. To which I respond, "Do you mean the POLYNISIAN ?", And she says to me "YES, THAT IS THE ONE" , I then proceed to ring up the order, give her the total, etc.. the pizza is made, and I deliver it...

Upon returning to work, I am told that the customer is unhappy because they wanted a HAWIIAN pizza, NOT the Polynesian. So a traditional Hawaiian pizza with Canadian bacon and Pineapple is made, and I am off to replace the "CUSTOMER IS ALWAYS RIGHT" order mistake...this time, some guy answers the door... I proceed to ask for the "INCORRECT" pizza back, and the guy gives me gruff, saying "what kind of bullshit is that, this is fucking bullshit", etc.. etc.., not wanting to part with the food.

So I then proceed to inquire... "Why would you want me to let you keep a pizza you did not want ??" "What if the mistake was something like an anchovy and kraut pizza ?? Would he STILL have wanted to keep this food ?? "

To that, he responded that he should be given a coupon for YET ANOTHER free pizza...might not order from us ever again... blah.. blah.. blah..

I said "NO"

Then he went on about how he was going to call and get a coupon because he was entitled to YET ANOTHER free pizza because "WE" fucked up, and won't let him keep the "OLD" pizza.

So here is a nice little "ETHICS" quiz... what would YOU have done ???

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I would of let him have both pizza's.

The second one in the face.

I would of let him have both pizza's.

The second one in the face.

Nice... But you should just have slammed the first one in his face, no point wasting a pizza

The lady agreed on the Polynesian. It was her fault to begin with. Everybody now a days always want something for nothing. Fucking whinny assholes. This is the shit that pisses me off with our society today. I'm suing! you made my coffee to hot! I'm suing you made my coffee to cold. Fuck theses liberal pansies.

You can never please everybody any of the time now. Fuck the bitch.

It is nothing but scandalous the shit some people do to get free food.

Take for instance the guy who calls and said we forgot the bacon on his sandwich, we credit him for a free sandwhich, he calls and says we did it again... we believe him, and credit him another..

He calls again the other day, orders his sandwich, and again calls and says we forgot his bacon, to which my boss, who had personally made the sandwich stated, "5 PIECES, LOOK UNDER THE LETTUCE."... The guy responded back with a stupid "OH...OK.. Uhh sorry" bullshit line.

Cheap bastard !!

Then you have the fuckers that say their pizza is cold when I have delivered pizza to neighboring towns and had to have the temp checked before the school accepts them.. if they are too cold, the schools can not serve the food. Government rules... And this bitch is trying to convince me her pizza arrived cold when I personally took the fucking thing out of the oven, cut it, bagged it, and headed straight for her house 2.3 miles away, with absolutely NO traffic interference, and only 3 stop signs... uhmm.. I don't think so..

Fucking scandalous bastards anyway !!

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what were you gonna do with the returned pizza anyhow?

Like I said before... what if it would have been an anchovy and kraut pizza that we had mistakenly:rolleyes: , gave him.. would he have wanted to keep THAT one too ???

If you owned a grocery store, and I said I wanted a Milky Way, and you gave me a Milky Way DARK instead, should I get to keep the Milky Way Dark, or get YET ANOTHER Milky Way in addition to the one I paid for if I said it was an error on YOUR part ?? Or would you tell me to just settle for the replacement ??

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O.K., here is how it all went down.

 

I receive a phone call from a customer, who says she wants to order a pizza for delivery. She states to me that she wanted that one that we make that is like Hawaiian.. To which I respond, "Do you mean the POLYNISIAN ?", And she says to me "YES, THAT IS THE ONE" , I then proceed to ring up the order, give her the total, etc.. the pizza is made, and I deliver it...

 

Upon returning to work, I am told that the customer is unhappy because they wanted a HAWIIAN pizza, NOT the Polynesian. So a traditional Hawaiian pizza with Canadian bacon and Pineapple is made, and I am off to replace the "CUSTOMER IS ALWAYS RIGHT" order mistake...this time, some guy answers the door... I proceed to ask for the "INCORRECT" pizza back, and the guy gives me gruff, saying "what kind of bullshit is that, this is fucking bullshit", etc.. etc.., not wanting to part with the food.

 

So I then proceed to inquire... "Why would you want me to let you keep a pizza you did not want ??" "What if the mistake was something like an anchovy and kraut pizza ?? Would he STILL have wanted to keep this food ?? "

 

To that, he responded that he should be given a coupon for YET ANOTHER free pizza...might not order from us ever again... blah.. blah.. blah..

 

I said "NO"

 

Then he went on about how he was going to call and get a coupon because he was entitled to YET ANOTHER free pizza because "WE" fucked up, and won't let him keep the "OLD" pizza.

 

So here is a nice little "ETHICS" quiz... what would YOU have done ???

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The public is full of useless sponges like this guy. Your business is better off without customers like him.

If he never orders from you again, he's doing you a favor.

I tossed them in the trash. I knew what his game was, and I for one felt that he was NOT going to get even more free food then what he had paid for, his order was corrected. That was good enough.

 

Like I said before... what if it would have been an anchovy and kraut pizza that we had mistakenly:rolleyes: , gave him.. would he have wanted to keep THAT one too ???

 

If you owned a grocery store, and I said I wanted a Milky Way, and you gave me a Milky Way DARK instead, should I get to keep the Milky Way Dark, or get YET ANOTHER Milky Way in addition to the one I paid for if I said it was an error on YOUR part ?? Or would you tell me to just settle for the replacement ??

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There is a difference. If the "Milky Way" you didn't want was still in it's wrapper and untampered with yes, I would want it back. You can re-shelf that. But with something such as your actual scenario- a freshly made pizza, there is no way of really knowing (unless it's really obvious) that they ate off of it or tampered with it. And besides, what did you do with it by your own admission?- Trashed it. Why not let the people have it instead of it REALLY going to waste? Why let them have that as well as what they did really want to order?- Because they had to wait even longer for their intended food and the aggravation from the miscommunication and mix up. It's called customer service and pleasing the people who give you their business.

There is a difference. If the "Milky Way" you didn't want was still in it's wrapper and untampered with yes, I would want it back. You can re-shelf that. But with something such as your actual scenario- a freshly made pizza, there is no way of really knowing (unless it's really obvious) that they ate off of it or tampered with it. And besides, what did you do with it by your own admission?- Trashed it. Why not let the people have it instead of it REALLY going to waste? Why let them have that as well as what they did really want to order?- Because they had to wait even longer for their intended food and the aggravation from the miscommunication and mix up. It's called customer service and pleasing the people who give you their business.

My guess is your one of these people. So if they want 2 pizzas they should order 1 then bitch and get another for free, plus a coupon for another free one next time right? Then how about this order one use your free coupon, bitch get another one, pretty soon your eating 2 pizzas for free each time. How about the people ordering admit they fucked up and eat the fucking pizza, then next time don't make the same mistake. You know owning up for your own mistake. They wife probably told the husband Phreak fucked up so his lazy couch sitting ass, would not beat the fuck out of her for screwing up his supper.

There is a difference. If the "Milky Way" you didn't want was still in it's wrapper and untampered with yes, I would want it back. You can re-shelf that. But with something such as your actual scenario- a freshly made pizza, there is no way of really knowing (unless it's really obvious) that they ate off of it or tampered with it. And besides, what did you do with it by your own admission?- Trashed it. Why not let the people have it instead of it REALLY going to waste? Why let them have that as well as what they did really want to order?- Because they had to wait even longer for their intended food and the aggravation from the miscommunication and mix up. It's called customer service and pleasing the people who give you their business.

Now unless the person is fucking COLOR BLIND, they could OBVIOUSLY tell that this was not a traditional hawiian pizza and should have not taken a damn bite out of it in the first place. And yes, in the MILKY WAY scenario, YES, I tried the candy bar, not knowing it was a dark.

Refund me my money even if you give me a free replacement ??

How about 2 candy bars for my trouble because I am fucking unhappy ??

I see no difference.

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My guess is your one of these people. So if they want 2 pizzas they should order 1 then bitch and get another for free, plus a coupon for another free one next time right? Then how about this order one use your free coupon, bitch get another one, pretty soon your eating 2 pizzas for free each time. How about the people ordering admit they fucked up and eat the fucking pizza, then next time don't make the same mistake. You know owning up for your own mistake. They wife probably told the husband Phreak fucked up so his lazy couch sitting ass, would not beat the fuck out of her for screwing up his supper.

It's not that complicated. It was an obvious mistake in communication, even from just what Phreak explained that took place. Only a nut would go through all that trouble and aggravation to get some free pizza as you pessimist conspiracy theorists are implying. She thought they called their Hawaiian pizza Polynisian so she just went along with what he told her. They got the pizza, it was obviously not it. They tried some to see if they liked it, maybe some did maybe some didn't. They still wanted the Hawaiian pizza, which is what they wanted & thought they had ordered in the first place. They only asked for a coupon for a free pizza when Phreak demanded the other pizza back (which was pointless really as I explained earlier, but whatever). Again, they thought it was Phreak's screw up for the misunderstanding and them having to wait even longer (we all know pizza takes forever to cook) so they were insulted he asked for the other one back and thus made a huge fuss about a free pizza. Plus, not to mention some people (a lot of people) act like huge babies and think they are always owed something when a screw up, even if it's an accident happens.

They had eaten 1 and 1/2 slices, obviously, it does not take one 1 and 1/2 slices to decide they do not like the pizza, nor does it take that long to realize that an order "ERROR" had taken place when it was plain to see the OTHER toppings that were included with said order. Like Tomato chunks, and bacon bits on top, and green peppers.

 

Now unless the person is fucking COLOR BLIND, they could OBVIOUSLY tell that this was not a traditional hawiian pizza and should have not taken a damn bite out of it in the first place. And yes, in the MILKY WAY scenario, YES, I tried the candy bar, not knowing it was a dark.

 

Refund me my money even if you give me a free replacement ??

 

How about 2 candy bars for my trouble because I am fucking unhappy ??

 

I see no difference.

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Didn't know it was a dark? Too bad, it's not my fault you don't know how to read. Such chocolates are always labeled so. Concerning the pizza scenario again, look at my above response to TOW, rinse and repeat.

The only thing I have ever asked for free is a small thing of yogurt.

I used to ride my bike to the store to go shopping for my grandma. I was riding my bike, not quite out of the parking lot, and the bag breaks and one of the yogurts breaks open. I ran in and got another bag and asked for another yogurt. The guy said yes and I got home without any more problems.

The only thing I have ever asked for free is a small thing of yogurt.

 

I used to ride my bike to the store to go shopping for my grandma. I was riding my bike, not quite out of the parking lot, and the bag breaks and one of the yogurts breaks open. I ran in and got another bag and asked for another yogurt. The guy said yes and I got home without any more problems.

Aww, little Jokersrwild going to the store for his grandmother how adorable-lol:p

Aww, little Jokersrwild going to the store for his grandmother how adorable-lol:p

It IS pretty adorable, isn't it?

O.K., here is how it all went down.

 

I receive a phone call from a customer, who says she wants to order a pizza for delivery. She states to me that she wanted that one that we make that is like Hawaiian.. To which I respond, "Do you mean the POLYNISIAN ?", And she says to me "YES, THAT IS THE ONE" , I then proceed to ring up the order, give her the total, etc.. the pizza is made, and I deliver it...

 

Upon returning to work, I am told that the customer is unhappy because they wanted a HAWIIAN pizza, NOT the Polynesian. So a traditional Hawaiian pizza with Canadian bacon and Pineapple is made, and I am off to replace the "CUSTOMER IS ALWAYS RIGHT" order mistake...this time, some guy answers the door... I proceed to ask for the "INCORRECT" pizza back, and the guy gives me gruff, saying "what kind of bullshit is that, this is fucking bullshit", etc.. etc.., not wanting to part with the food.

 

So I then proceed to inquire... "Why would you want me to let you keep a pizza you did not want ??" "What if the mistake was something like an anchovy and kraut pizza ?? Would he STILL have wanted to keep this food ?? "

 

To that, he responded that he should be given a coupon for YET ANOTHER free pizza...might not order from us ever again... blah.. blah.. blah..

 

I said "NO"

 

Then he went on about how he was going to call and get a coupon because he was entitled to YET ANOTHER free pizza because "WE" fucked up, and won't let him keep the "OLD" pizza.

 

So here is a nice little "ETHICS" quiz... what would YOU have done ???

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I probably would have said....

I'm sorry Sir, it's company policy that I have to get the pizza back, it's to discourage dishonesty - I know yours was a mistake but we've had some trouble in the past with idiots trying to get a free pizza. Isn't it pathetic? ... now... If I could just get that pizza...."

(let your boss know it'd be a good policy to implement)

I talked to him, we have already implemented that policy. Don't forget, I am also buying into the franchise when we expand to a bigger building, and I am not gonna have this shit.

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I would have let him keep the first pizza, but if it happened again I just wouldn't show up with any pizza at all. I'd just play stupid everytime they called; what order? We have no order for you!

Exactly. Just make a little side note in their record in case they were trying to pull a fast one, but I doubt it from just the way Phreak explained things happen. It was an obvious miscommunication mistake to me, I'm still convinced they thought they called their Hawaiian pizzas- Polynisians.