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I bought a desktop from Walmart, a few days later I get "This copy of Windows is not genuine" error.
I realize I'm new, but would appreciate any help! Thanks in advance!!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: - -T7WC8-4M2PP-2VFTM
Windows Product Key Hash: 6mAMI3zfzVsFp8hy1MUn9Lu39vA=
Windows Product ID: 00359-OEM-9820603-62562
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {500C6CB3-F128-4EF6-8B55-9CBBACC9923D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C
rogram Files (x86)Internet Exploreriexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{500C6CB3-F128-4EF6-8B55-9CBBACC9923D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey> - - - -2VFTM</PKey><PID>00359-OEM-9820603-62562</PID><PIDType>8</PIDType><SID>S-1-5-21-1699841669-102042571-466405090</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GM5664</Model></SYSTEM><BIOS><Manufacturer>Phoenix
Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20071126000000.000000+000</Date></BIOS><HWID>D3673107018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows® 7, HomePremium edition
Description: Windows Operating System - Windows® 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-206-062562-02-1033-7601.0000-1532020
Installation ID: 018430867160552003068160841190970152608861106861340821
Processor Certificate URL: <a href="http://go.microsoft.com/fwlink/?LinkID=88338" target="_blank">
http://go.microsoft.com/fwlink/?LinkID=88338</a>
Machine Certificate URL: <a href="http://go.microsoft.com/fwlink/?LinkID=88339" target="_blank">
http://go.microsoft.com/fwlink/?LinkID=88339</a>
Use License URL: <a href="http://go.microsoft.com/fwlink/?LinkID=88341" target="_blank">
http://go.microsoft.com/fwlink/?LinkID=88341</a>
Product Key Certificate URL: <a href="http://go.microsoft.com/fwlink/?LinkID=88340" target="_blank">
http://go.microsoft.com/fwlink/?LinkID=88340</a>
Partial Product Key: 2VFTM
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 2
Trusted time: 6/1/2020 2:44:27 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAQACAAAAAQABAAEAeqhiqyDYIqOSADQrhswWQhrsnCX2cdbH
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GATEWA SYSTEM
FACP GATEWA SYSTEM
HPET GATEWA SYSTEM
MCFG GATEWA SYSTEM
SSDT GATEWA SYSTEM
SLIC GATEWA SYSTEM
View the thread
I realize I'm new, but would appreciate any help! Thanks in advance!!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: - -T7WC8-4M2PP-2VFTM
Windows Product Key Hash: 6mAMI3zfzVsFp8hy1MUn9Lu39vA=
Windows Product ID: 00359-OEM-9820603-62562
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {500C6CB3-F128-4EF6-8B55-9CBBACC9923D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C
rogram Files (x86)Internet Exploreriexplore.exeDownload signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{500C6CB3-F128-4EF6-8B55-9CBBACC9923D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey> - - - -2VFTM</PKey><PID>00359-OEM-9820603-62562</PID><PIDType>8</PIDType><SID>S-1-5-21-1699841669-102042571-466405090</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GM5664</Model></SYSTEM><BIOS><Manufacturer>Phoenix
Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20071126000000.000000+000</Date></BIOS><HWID>D3673107018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows® 7, HomePremium edition
Description: Windows Operating System - Windows® 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-206-062562-02-1033-7601.0000-1532020
Installation ID: 018430867160552003068160841190970152608861106861340821
Processor Certificate URL: <a href="http://go.microsoft.com/fwlink/?LinkID=88338" target="_blank">
http://go.microsoft.com/fwlink/?LinkID=88338</a>
Machine Certificate URL: <a href="http://go.microsoft.com/fwlink/?LinkID=88339" target="_blank">
http://go.microsoft.com/fwlink/?LinkID=88339</a>
Use License URL: <a href="http://go.microsoft.com/fwlink/?LinkID=88341" target="_blank">
http://go.microsoft.com/fwlink/?LinkID=88341</a>
Product Key Certificate URL: <a href="http://go.microsoft.com/fwlink/?LinkID=88340" target="_blank">
http://go.microsoft.com/fwlink/?LinkID=88340</a>
Partial Product Key: 2VFTM
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 2
Trusted time: 6/1/2020 2:44:27 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAQACAAAAAQABAAEAeqhiqyDYIqOSADQrhswWQhrsnCX2cdbH
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GATEWA SYSTEM
FACP GATEWA SYSTEM
HPET GATEWA SYSTEM
MCFG GATEWA SYSTEM
SSDT GATEWA SYSTEM
SLIC GATEWA SYSTEM
View the thread