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Windows 7 hangs during logoff/restart/shutdown


Guest bbjohnson

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Guest bbjohnson

I have 50 Optiplex 780's that I'm about to deploy. I have installed Windows 7 Enterprise on one of the machines to create an image that I would use for the rest of the machines. I customized it with all of our software and settings. I sysprep'd the machine using this answer file and this command c:\windows\system32\sysprep\sysprep.exe /generalize /oobe /shutdown /uattend:unattend.xml

<?xml version="1.0" encoding="utf-8"?>

<unattend xmlns="urn:schemas-microsoft-com:unattend">

<servicing></servicing>

<settings pass="oobeSystem">

<component name="Microsoft-Windows-International-Core" processorArchitecture="x86" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<InputLocale>en-us</InputLocale>

<UILanguage>en-us</UILanguage>

<UILanguageFallback>en-us</UILanguageFallback>

<UserLocale>en-us</UserLocale>

</component>

<component name="Microsoft-Windows-Shell-Setup" processorArchitecture="x86" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<AutoLogon>

<Password>

<Value>QgBpAHQAJQBMAG8AYwBhAGwAUABhAHMAcwB3AG8AcgBkAA==</Value>

<PlainText>false</PlainText>

</Password>

<Enabled>true</Enabled>

<LogonCount>1</LogonCount>

<Username>Administrator</Username>

</AutoLogon>

<UserAccounts>

<LocalAccounts>

<LocalAccount wcm:action="add">

<Password>

<Value>RABDAE4AUgB1AHMAZQByACMAMQBQAGEAcwBzAHcAbwByAGQA</Value>

<PlainText>false</PlainText>

</Password>

<DisplayName>Helpdesk</DisplayName>

<Name>Helpdesk</Name>

</LocalAccount>

</LocalAccounts>

</UserAccounts>

<TimeZone>Eastern Standard Time</TimeZone>

<ShowWindowsLive>false</ShowWindowsLive>

<OOBE>

<HideEULAPage>true</HideEULAPage>

<NetworkLocation>Work</NetworkLocation>

<ProtectYourPC>1</ProtectYourPC>

</OOBE>

</component>

</settings>

<settings pass="specialize">

<component name="Microsoft-Windows-IE-InternetExplorer" processorArchitecture="x86" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<BlockPopups>no</BlockPopups>

<Home_Page>http://intradcnr</Home_Page>

<DisableFirstRunWizard>true</DisableFirstRunWizard>

</component>

<component name="Microsoft-Windows-Shell-Setup" processorArchitecture="x86" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<ComputerName> </ComputerName>

<TimeZone>Eastern Standard Time</TimeZone>

<ShowWindowsLive>false</ShowWindowsLive>

<CopyProfile>true</CopyProfile>

</component>

</settings>

<settings pass="offlineServicing">

<component name="Microsoft-Windows-LUA-Settings" processorArchitecture="x86" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<EnableLUA>false</EnableLUA>

</component>

</settings>

<cpi:offlineImage cpi:source="wim:e:/sources/install.wim#Windows 7 ENTERPRISE" xmlns:cpi="urn:schemas-microsoft-com:cpi" />

</unattend>

 

The machine shutdown. I captured the image using Ghost 2003. I know that best practice is using imagex. I just went with what im familiar with due to being short on time. After starting the pc back up everything works perfect. I can logoff and logon pretty quick. Once I join the pc to the domain and reboot I can logon just fine. I can logoff fine. I reboot the pc. It comes back up to logon. I logon, now when i logoff it hangs.. I shut the machine off from the power button and bring it back up.. Still hangs when logging off/shutting down/or restarting. I found that the first time that you logon to a profile (when domain connected) it works fine. After a restart it will hang. After leaving it sit for 8 minutes it will log off.. If I log back on it will log back off quickly but once it is restarted it takes forever again to logoff/shutdown or restart.. I tried disjoining it from the domain. It works as it should.

I already have 8 machines I built as fresh installs in the same AD Container and those work fine. So I don't think it has anything to do with group policy.

One thing that I ran into when I was sysprep'ing the machine was it would always error out on the copy profile. I would have to start over again from scratch.. Thats when I found out that there was an issue where if there was a registry entry in HKLM\software\Microsoft\current version\windowsnt\profilelist that was not a valid user account it would have issues.. so i removed the entry for the user that was created when I first started to load the machine. It seemed fine.

I also tried going into msconfig>services>Hide all MS services> Then disable all of the services except for the AV. Still an issue.

We do not use roaming profiles or logoff scripts either

Any ideas??

 

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