H
Happycoop
Guest
I came home one day to find my computer in limbo after a power failure.
I tried the system restore and eventually I was able to get the operating system working, however nothing else worked.
I had an IT person help me get all my programs up and running and what he did was uninstall frame work and reinstalled it back and ran an SFC on the system. However now I get a notice that the Windows is not Genuine.
I've played phone tag with the computer manufacturer and have tried every other support I could think of.
I'm really tired of seeing this message and don't know how to resolve.
Here is the diagnostic from the computer
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: - -4RVQB-7MT7R-33Y44
Windows Product Key Hash: 2lUPkEhVR1uTlWX+vQimYWXG5Dk=
Windows Product ID: 00371-OEM-9309185-83925
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {18B01DDB-7A9D-401A-9B70-013BD9AAEE8B}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Outlook 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{18B01DDB-7A9D-401A-9B70-013BD9AAEE8B}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey> - - - -33Y44</PKey><PID>00371-OEM-9309185-83925</PID><PIDType>8</PIDType><SID>S-1-5-21-998147242-1787854873-2778035505</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>3282B6U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5JKT54AUS</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS><HWID>E93A3C07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-5J </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>5FE9AD260D15F12</Val><Hash>pzm2RKZWaNhlXIvsbZjvfpDGhTU=</Hash><Pid>81610-905-6354073-62144</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3B703CF42366F1E</Val><Hash>EZhkLXHDAgV7hcRXidMnN1/ztlU=</Hash><Pid>81602-911-9012261-68289</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-091-883925-02-1033-7601.0000-3612011
Installation ID: 017473976803431544792696652993080804072440952996857570
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 33Y44
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/27/2011 6:43:03 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 12:27:2011 18:33
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEAeqgk3L4jAjYu6s5wYGBqZDgJXF0=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TC-5J
FACP LENOVO TC-5J
HPET LENOVO TC-5J
MCFG LENOVO TC-5J
SSDT LENOVO TC-5J
SLIC LENOVO TC-5J
ASF! LENOVO TC-5J
TCPA LENOVO TC-5J
I'm so frustrated from having to select options to talk to a person to only be told no one can help me and I must purchase another copy of Windows 7 and then install it and then I'd have to reinstall all my programs. HASSLE and can't be done since I just purchased this darn machine in September.
PLEASE HELP
Continue reading...
I tried the system restore and eventually I was able to get the operating system working, however nothing else worked.
I had an IT person help me get all my programs up and running and what he did was uninstall frame work and reinstalled it back and ran an SFC on the system. However now I get a notice that the Windows is not Genuine.
I've played phone tag with the computer manufacturer and have tried every other support I could think of.
I'm really tired of seeing this message and don't know how to resolve.
Here is the diagnostic from the computer
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: - -4RVQB-7MT7R-33Y44
Windows Product Key Hash: 2lUPkEhVR1uTlWX+vQimYWXG5Dk=
Windows Product ID: 00371-OEM-9309185-83925
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {18B01DDB-7A9D-401A-9B70-013BD9AAEE8B}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Outlook 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{18B01DDB-7A9D-401A-9B70-013BD9AAEE8B}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey> - - - -33Y44</PKey><PID>00371-OEM-9309185-83925</PID><PIDType>8</PIDType><SID>S-1-5-21-998147242-1787854873-2778035505</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>3282B6U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5JKT54AUS</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS><HWID>E93A3C07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-5J </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>5FE9AD260D15F12</Val><Hash>pzm2RKZWaNhlXIvsbZjvfpDGhTU=</Hash><Pid>81610-905-6354073-62144</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3B703CF42366F1E</Val><Hash>EZhkLXHDAgV7hcRXidMnN1/ztlU=</Hash><Pid>81602-911-9012261-68289</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-091-883925-02-1033-7601.0000-3612011
Installation ID: 017473976803431544792696652993080804072440952996857570
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 33Y44
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/27/2011 6:43:03 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 12:27:2011 18:33
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEAeqgk3L4jAjYu6s5wYGBqZDgJXF0=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TC-5J
FACP LENOVO TC-5J
HPET LENOVO TC-5J
MCFG LENOVO TC-5J
SSDT LENOVO TC-5J
SLIC LENOVO TC-5J
ASF! LENOVO TC-5J
TCPA LENOVO TC-5J
I'm so frustrated from having to select options to talk to a person to only be told no one can help me and I must purchase another copy of Windows 7 and then install it and then I'd have to reinstall all my programs. HASSLE and can't be done since I just purchased this darn machine in September.
PLEASE HELP
Continue reading...