A
Angela W
Guest
Your pc might be infected with the silent win32/conficker virus. Webroot Security immediately got rid of it. I tried malwarebytes, and other methods of trying to fix this problem & nothing. Just google webroot & download the trial. It's worth subscribing to.
GnarlyCa wrote:
Windows Update page cannot be displayed
10-Dec-07
Hello all,
This one's got me stymied...
My Mom just bought a brand new Dell desktop with XP Pro on it. Not
refurbed, but brand-new. She took delivery and got it powered up on
Wednesday, got her DSL installed on Friday, and didn't touch a thing until I
called her Saturday morning. I walked her through installing AIM Pro, using
which I then shared and controlled her desktop for the purpose of configuring
everything and giving her a computer tutorial.
At work, the first thing I do when I start a newly delivered machine is hit
Windows Updates to ensure everything's at its latest. I did this with Mom's
machine and IE opened and crunched for a while before showing me a Page
Cannot Be Displayed error. It's running IE6, so I know now that it
definitely needs some updates.
Checked all IE options and found nothing out of place, but reset all
defaults just to be sure, no go.
Downloaded and installed Firefox, tried http://windowsupdate.microsoft.com/
through brand new installation, no go.
Tried www.microsoft.com via Firefox, no go.
Same story for support.microsoft.com. The machine seems to stumble on
anything that has "microsoft" in the URL.
I checked all those sites on my own machine and they all opened just fine in
both Firefox and IE7.
Spoke with her ISP, they said they're not blocking anything microsoft, and
that they "recommend running Windows Updates to all their customers". Cool,
man...
Downloaded and installed IE7 to Mom's machine via MajorGeeks.com. Still no
go.
Disconnected desktop sharing and closed AIM Pro, walked Mom through Start >
Windows Update, still no go, same result.
Dell.com, CNN.com, AIM.com, aimpro download site, and numerous other sites
all work fine. It only hangs at things with "microsoft" in the URL.
HijackThis shows nothing out of place, aside from standard Dell bloatware,
through which I've never had a problem when working with work machines.
Installed WhatsRunning, disabled everything bloat from startup, rebooted,
still no go.
Installed Avast Home antivirus, scan shows nothing.
Less than 10 files created in Windows\System and System32 folders since Mom
powered it up, and they all check out fine.
Standard frequency of reboots included throughout these steps. I haven't
tried anything in Safe Mode yet, as the machine's 600 miles away from me.
Mom's an absolute beginner with computers, and I haven't worked up the
courage for that phone call yet. Have not yet contacted Dell either, as I
was hoping to find something I may have forgotten after searching the web.
Found nothing even close.
I'm hoping someone here can think of anything I may have forgotten.
Thanks in advance,
--
Matt the Helpdesk Guy
Previous Posts In This Thread:
On Monday, December 10, 2007 12:40 PM
GnarlyCa wrote:
Windows Update page cannot be displayed
Hello all,
This one's got me stymied...
My Mom just bought a brand new Dell desktop with XP Pro on it. Not
refurbed, but brand-new. She took delivery and got it powered up on
Wednesday, got her DSL installed on Friday, and didn't touch a thing until I
called her Saturday morning. I walked her through installing AIM Pro, using
which I then shared and controlled her desktop for the purpose of configuring
everything and giving her a computer tutorial.
At work, the first thing I do when I start a newly delivered machine is hit
Windows Updates to ensure everything's at its latest. I did this with Mom's
machine and IE opened and crunched for a while before showing me a Page
Cannot Be Displayed error. It's running IE6, so I know now that it
definitely needs some updates.
Checked all IE options and found nothing out of place, but reset all
defaults just to be sure, no go.
Downloaded and installed Firefox, tried http://windowsupdate.microsoft.com/
through brand new installation, no go.
Tried www.microsoft.com via Firefox, no go.
Same story for support.microsoft.com. The machine seems to stumble on
anything that has "microsoft" in the URL.
I checked all those sites on my own machine and they all opened just fine in
both Firefox and IE7.
Spoke with her ISP, they said they're not blocking anything microsoft, and
that they "recommend running Windows Updates to all their customers". Cool,
man...
Downloaded and installed IE7 to Mom's machine via MajorGeeks.com. Still no
go.
Disconnected desktop sharing and closed AIM Pro, walked Mom through Start >
Windows Update, still no go, same result.
Dell.com, CNN.com, AIM.com, aimpro download site, and numerous other sites
all work fine. It only hangs at things with "microsoft" in the URL.
HijackThis shows nothing out of place, aside from standard Dell bloatware,
through which I've never had a problem when working with work machines.
Installed WhatsRunning, disabled everything bloat from startup, rebooted,
still no go.
Installed Avast Home antivirus, scan shows nothing.
Less than 10 files created in Windows\System and System32 folders since Mom
powered it up, and they all check out fine.
Standard frequency of reboots included throughout these steps. I haven't
tried anything in Safe Mode yet, as the machine's 600 miles away from me.
Mom's an absolute beginner with computers, and I haven't worked up the
courage for that phone call yet. Have not yet contacted Dell either, as I
was hoping to find something I may have forgotten after searching the web.
Found nothing even close.
I'm hoping someone here can think of anything I may have forgotten.
Thanks in advance,
--
Matt the Helpdesk Guy
On Monday, December 10, 2007 2:53 PM
MowGreen [MVP] wrote:
Revisit Windows Update.
Revisit Windows Update. After the ' Can not display message ' appears,
close IE. Now go to Start > Run > type in
%windir$\windowsupdate.log
Click OK or press Enter
Copy and paste the last 50 or so lines of the log into your reply, please.
MowGreen [MVP 2003-2008]
===============
-343- FDNY
Never Forgotten
===============
GnarlyCar wrote:
On Monday, December 10, 2007 4:39 PM
GnarlyCa wrote:
As you wish...here ya go!
As you wish...here ya go!
I know you asked only for the last 50 lines, but I've copied everything from
back when I was actually working on it through right now, in case you need to
see something older.
Thanks,
Matt
-----------------
2007-12-09 15:50:29-0700 3428 c18 Out of proc datastore is shutting down
2007-12-09 15:50:30-0700 3428 c18 Out of proc datastore is now inactive
2007-12-09 16:59:52-0700 1480 f68 Successfully opened event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for reading.
2007-12-09 16:59:52-0700 2000 c0c Trying to make out of proc datastore active
2007-12-09 16:59:53-0700 2000 c0c Out of proc datastore is now active
2007-12-09 16:59:53-0700 1480 f68 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-09 16:59:53-0700 1480 f68 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-09 16:59:53-0700 1480 f68 PT: Calling GetConfig on server
2007-12-09 16:59:53-0700 1480 f68 Add header for accept-encoding: xpress
succeeded
2007-12-09 17:01:07-0700 1480 f68 Send failed with hr = 80072ee2.
2007-12-09 17:01:07-0700 1480 f68 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-09 17:01:07-0700 1480 f68 GetConfig: 0x80072ee2
2007-12-09 17:01:07-0700 1480 f68 PT: Cannot recover from fault,
origin=GetConfig, hr=0x80072ee2
2007-12-09 17:01:07-0700 1480 f68 Failed to obtain cached cookie with hr =
80072ee2.
2007-12-09 17:01:07-0700 1480 f68 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-09 17:01:07-0700 1480 f68 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-09 17:01:07-0700 1480 f68 URL for server is
http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
2007-12-09 17:01:07-0700 1480 f68 Trying to upload 4 events using cached
cookie.
2007-12-09 17:01:22-0700 1480 f68 DetectCompressionType returning type 0,
hr=0x1
2007-12-09 17:01:22-0700 1480 f68 Successfully uploaded 4 events.
2007-12-09 17:01:22-0700 1480 f68 Deleted event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin.
2007-12-09 17:06:07-0700 2000 c0c Out of proc datastore is shutting down
2007-12-09 17:06:08-0700 2000 c0c Out of proc datastore is now inactive
2007-12-09 20:45:29-0700 1480 978 AU received event of 1
2007-12-09 20:45:29-0700 1480 978 WU client succeeds
CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
{54C127CA-E0FE-4F3E-8482-250B99C02B31}
2007-12-09 20:45:29-0700 1480 f68 WU client executing call
{54C127CA-E0FE-4F3E-8482-250B99C02B31} of type Search Call
2007-12-09 20:45:29-0700 1480 f68 Checking for different Redirector at:
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2007-12-09 20:45:43-0700 1480 f68 Successfully refreshed Redirector cab.
2007-12-09 20:47:35-0700 1480 f68 Send failed with hr = 80072efe.
2007-12-09 20:47:35-0700 1480 f68 SendRequest failed with hr = 80072efe.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-09 20:49:27-0700 1480 f68 Send failed with hr = 80072efe.
2007-12-09 20:49:27-0700 1480 f68 SendRequest failed with hr = 80072efe.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-09 20:49:27-0700 1480 f68 DownloadFileInternal failed for
http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
error 0x80072efe
2007-12-09 20:49:27-0700 1480 f68 IsUpdateRequired failed with error
0x80072efe
2007-12-09 20:49:28-0700 2484 e30 Trying to make out of proc datastore active
2007-12-09 20:49:29-0700 2484 e30 Out of proc datastore is now active
2007-12-09 20:49:29-0700 1480 f68 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-09 20:49:29-0700 1480 f68 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-09 20:49:29-0700 1480 f68 PT: Calling GetConfig on server
2007-12-09 20:49:29-0700 1480 f68 Add header for accept-encoding: xpress
succeeded
2007-12-09 20:50:29-0700 1480 f68 Send failed with hr = 80072ee2.
2007-12-09 20:50:29-0700 1480 f68 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-09 20:50:29-0700 1480 f68 GetConfig: 0x80072ee2
2007-12-09 20:50:29-0700 1480 f68 PT: Cannot recover from fault,
origin=GetConfig, hr=0x80072ee2
2007-12-09 20:50:29-0700 1480 f68 Sync of Updates: 0x80072ee2
2007-12-09 20:50:29-0700 1480 f68 WU client failed Searching for update with
error 0x80072ee2
2007-12-09 20:50:29-0700 1480 f68 REPORT EVENT:
{44248420-7D5B-4B5D-9F02-9E435A57F482} 16 2007-12-09
20:49:27-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072efe SelfUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072efe
2007-12-09 20:50:29-0700 1480 f68 Reopened existing event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for writing.
2007-12-09 20:50:29-0700 1480 f68 Search Callback Failed, hr is 0x80072ee2
2007-12-09 20:50:29-0700 1480 f68 Setting next AU detection timeout to
2007-12-10 08:50:29
2007-12-09 20:50:29-0700 1480 f68 Setting AU scheduled install time to
2007-12-10 10:00:00
2007-12-09 20:50:29-0700 1480 f68 WU client calls back to search call
AutomaticUpdates with code Call failed and error 0x80072ee2
2007-12-09 20:50:29-0700 1480 f68 WU client completed and deleted call
{54C127CA-E0FE-4F3E-8482-250B99C02B31}
2007-12-09 20:50:34-0700 1480 738 REPORT EVENT:
{7ADD8826-EFF5-49D3-B8FC-23BFA584C4D9} 17 2007-12-09
20:50:29-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072ee2
2007-12-09 20:55:29-0700 2484 e30 Out of proc datastore is shutting down
2007-12-09 20:55:30-0700 2484 e30 Out of proc datastore is now inactive
2007-12-10 01:50:29-0700 1480 978 AU received event of 1
2007-12-10 01:50:29-0700 1480 978 WU client succeeds
CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
{6BFDFE4F-B7F9-4CD7-802D-B0DF2FD2203A}
2007-12-10 01:50:29-0700 1480 738 WU client executing call
{6BFDFE4F-B7F9-4CD7-802D-B0DF2FD2203A} of type Search Call
2007-12-10 01:50:29-0700 1480 738 Checking for different Redirector at:
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2007-12-10 01:50:43-0700 1480 738 Successfully refreshed Redirector cab.
2007-12-10 01:52:43-0700 1480 738 Send failed with hr = 80072efe.
2007-12-10 01:52:43-0700 1480 738 SendRequest failed with hr = 80072efe.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 01:52:43-0700 1480 738 DownloadFileInternal failed for
http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
error 0x80072efe
2007-12-10 01:52:43-0700 1480 738 IsUpdateRequired failed with error
0x80072efe
2007-12-10 01:52:44-0700 884 8d8 Trying to make out of proc datastore active
2007-12-10 01:52:44-0700 884 8d8 Out of proc datastore is now active
2007-12-10 01:52:44-0700 1480 738 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-10 01:52:44-0700 1480 738 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-10 01:52:44-0700 1480 738 PT: Calling GetConfig on server
2007-12-10 01:52:44-0700 1480 738 Add header for accept-encoding: xpress
succeeded
2007-12-10 01:53:45-0700 1480 738 Send failed with hr = 80072ee2.
2007-12-10 01:53:45-0700 1480 738 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 01:53:45-0700 1480 738 GetConfig: 0x80072ee2
2007-12-10 01:53:45-0700 1480 738 PT: Cannot recover from fault,
origin=GetConfig, hr=0x80072ee2
2007-12-10 01:53:45-0700 1480 738 Sync of Updates: 0x80072ee2
2007-12-10 01:53:45-0700 1480 738 WU client failed Searching for update with
error 0x80072ee2
2007-12-10 01:53:45-0700 1480 738 REPORT EVENT:
{587E51D1-E42C-415E-AB7E-70B0E93D532B} 18 2007-12-10
01:52:43-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072efe SelfUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072efe
2007-12-10 01:53:45-0700 1480 738 Search Callback Failed, hr is 0x80072ee2
2007-12-10 01:53:45-0700 1480 738 Setting next AU detection timeout to
2007-12-10 13:53:45
2007-12-10 01:53:45-0700 1480 738 Setting AU scheduled install time to
2007-12-10 10:00:00
2007-12-10 01:53:45-0700 1480 738 WU client calls back to search call
AutomaticUpdates with code Call failed and error 0x80072ee2
2007-12-10 01:53:45-0700 1480 738 WU client completed and deleted call
{6BFDFE4F-B7F9-4CD7-802D-B0DF2FD2203A}
2007-12-10 01:53:50-0700 1480 738 REPORT EVENT:
{63604CA6-CEB9-4EEE-B0D4-5D50A02C7254} 19 2007-12-10
01:53:45-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072ee2
2007-12-10 01:58:45-0700 884 8d8 Out of proc datastore is shutting down
2007-12-10 01:58:46-0700 884 8d8 Out of proc datastore is now inactive
2007-12-10 03:00:10-0700 1480 978 AU received event of 1
2007-12-10 03:00:10-0700 1480 978 Forced install timer expired for scheduled
install
2007-12-10 03:00:10-0700 1480 978 Setting AU scheduled install time to
2007-12-11 10:00:00
2007-12-10 03:09:12-0700 1480 f10 Successfully opened event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for reading.
2007-12-10 03:09:12-0700 2272 344 Trying to make out of proc datastore active
2007-12-10 03:09:13-0700 2272 344 Out of proc datastore is now active
2007-12-10 03:09:13-0700 1480 f10 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-10 03:09:13-0700 1480 f10 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-10 03:09:13-0700 1480 f10 PT: Calling GetConfig on server
2007-12-10 03:09:13-0700 1480 f10 Add header for accept-encoding: xpress
succeeded
2007-12-10 03:10:27-0700 1480 f10 Send failed with hr = 80072ee2.
2007-12-10 03:10:27-0700 1480 f10 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 03:10:27-0700 1480 f10 GetConfig: 0x80072ee2
2007-12-10 03:10:27-0700 1480 f10 PT: Cannot recover from fault,
origin=GetConfig, hr=0x80072ee2
2007-12-10 03:10:27-0700 1480 f10 Failed to obtain cached cookie with hr =
80072ee2.
2007-12-10 03:10:27-0700 1480 f10 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-10 03:10:27-0700 1480 f10 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-10 03:10:27-0700 1480 f10 URL for server is
http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
2007-12-10 03:10:27-0700 1480 f10 Trying to upload 4 events using cached
cookie.
2007-12-10 03:10:41-0700 1480 f10 DetectCompressionType returning type 0,
hr=0x1
2007-12-10 03:10:41-0700 1480 f10 Successfully uploaded 4 events.
2007-12-10 03:10:41-0700 1480 f10 Deleted event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin.
2007-12-10 03:15:27-0700 2272 344 Out of proc datastore is shutting down
2007-12-10 03:15:28-0700 2272 344 Out of proc datastore is now inactive
2007-12-10 06:53:45-0700 1480 978 AU received event of 1
2007-12-10 06:53:45-0700 1480 978 WU client succeeds
CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
{985CB771-CF1C-4ACA-8C83-AB42EB3837C2}
2007-12-10 06:53:45-0700 1480 738 WU client executing call
{985CB771-CF1C-4ACA-8C83-AB42EB3837C2} of type Search Call
2007-12-10 06:53:45-0700 1480 738 Checking for different Redirector at:
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2007-12-10 06:54:00-0700 1480 738 Successfully refreshed Redirector cab.
2007-12-10 06:56:04-0700 1480 738 Send failed with hr = 80072efe.
2007-12-10 06:56:04-0700 1480 738 SendRequest failed with hr = 80072efe.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 06:56:04-0700 1480 738 DownloadFileInternal failed for
http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
error 0x80072efe
2007-12-10 06:56:04-0700 1480 738 IsUpdateRequired failed with error
0x80072efe
2007-12-10 06:56:04-0700 1744 2fc Trying to make out of proc datastore active
2007-12-10 06:56:05-0700 1744 2fc Out of proc datastore is now active
2007-12-10 06:56:05-0700 1480 738 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-10 06:56:05-0700 1480 738 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-10 06:56:05-0700 1480 738 PT: Calling GetConfig on server
2007-12-10 06:56:05-0700 1480 738 Add header for accept-encoding: xpress
succeeded
2007-12-10 06:57:05-0700 1480 738 Send failed with hr = 80072ee2.
2007-12-10 06:57:05-0700 1480 738 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 06:57:05-0700 1480 738 GetConfig: 0x80072ee2
2007-12-10 06:57:05-0700 1480 738 PT: Cannot recover from fault,
origin=GetConfig, hr=0x80072ee2
2007-12-10 06:57:05-0700 1480 738 Sync of Updates: 0x80072ee2
2007-12-10 06:57:05-0700 1480 738 WU client failed Searching for update with
error 0x80072ee2
2007-12-10 06:57:05-0700 1480 738 REPORT EVENT:
{D964657D-A799-477D-9C35-ABA6BEC8B684} 20 2007-12-10
06:56:04-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072efe SelfUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072efe
2007-12-10 06:57:05-0700 1480 738 Reopened existing event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for writing.
2007-12-10 06:57:05-0700 1480 738 Search Callback Failed, hr is 0x80072ee2
2007-12-10 06:57:05-0700 1480 738 Setting next AU detection timeout to
2007-12-10 18:57:05
2007-12-10 06:57:05-0700 1480 738 Setting AU scheduled install time to
2007-12-11 10:00:00
2007-12-10 06:57:05-0700 1480 738 WU client calls back to search call
AutomaticUpdates with code Call failed and error 0x80072ee2
2007-12-10 06:57:05-0700 1480 738 WU client completed and deleted call
{985CB771-CF1C-4ACA-8C83-AB42EB3837C2}
2007-12-10 06:57:10-0700 1480 f10 REPORT EVENT:
{729787B3-AEE6-4FBD-AF02-5420B4DAD38A} 21 2007-12-10
06:57:05-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072ee2
2007-12-10 07:02:05-0700 1744 2fc Out of proc datastore is shutting down
2007-12-10 07:02:06-0700 1744 2fc Out of proc datastore is now inactive
2007-12-10 11:57:05-0700 1480 978 AU received event of 1
2007-12-10 11:57:05-0700 1480 978 WU client succeeds
CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
{2F6F9AEC-E5E6-471F-91CC-1A7F155FCAF9}
2007-12-10 11:57:05-0700 1480 738 WU client executing call
{2F6F9AEC-E5E6-471F-91CC-1A7F155FCAF9} of type Search Call
2007-12-10 11:57:05-0700 1480 738 Checking for different Redirector at:
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2007-12-10 11:57:19-0700 1480 738 Successfully refreshed Redirector cab.
2007-12-10 11:59:22-0700 1480 738 Send failed with hr = 80072ee2.
2007-12-10 11:59:22-0700 1480 738 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 11:59:22-0700 1480 738 DownloadFileInternal failed for
http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
error 0x80072ee2
2007-12-10 11:59:22-0700 1480 738 IsUpdateRequired failed with error
0x80072ee2
2007-12-10 11:59:23-0700 2096 c20 Trying to make out of proc datastore active
2007-12-10 11:59:23-0700 2096 c20 Out of proc datastore is now active
2007-12-10 11:59:23-0700 1480 738 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-10 11:59:23-0700 1480 738 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-10 11:59:23-0700 1480 738 PT: Calling GetConfig on server
2007-12-10 11:59:23-0700 1480 738 Add header for accept-encoding: xpress
succeeded
2007-12-10 12:00:24-0700 1480 738 Send failed with hr = 80072ee2.
2007-12-10 12:00:24-0700 1480 738 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 12:00:24-0700 1480 738 GetConfig: 0x80072ee2
2007-12-10 12:00:24-0700 1480 738 PT: Cannot recover from fault,
origin=GetConfig, hr=0x80072ee2
2007-12-10 12:00:24-0700 1480 738 Sync of Updates: 0x80072ee2
2007-12-10 12:00:24-0700 1480 738 WU client failed Searching for update with
error 0x80072ee2
2007-12-10 12:00:24-0700 1480 738 REPORT EVENT:
{92622F2D-E937-4250-8079-DA446570746A} 22 2007-12-10
11:59:22-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072ee2 SelfUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072ee2
2007-12-10 12:00:24-0700 1480 738 Search Callback Failed, hr is 0x80072ee2
2007-12-10 12:00:24-0700 1480 738 Setting next AU detection timeout to
2007-12-11 00:00:24
2007-12-10 12:00:24-0700 1480 738 Setting AU scheduled install time to
2007-12-11 10:00:00
2007-12-10 12:00:24-0700 1480 738 WU client calls back to search call
AutomaticUpdates with code Call failed and error 0x80072ee2
2007-12-10 12:00:24-0700 1480 738 WU client completed and deleted call
{2F6F9AEC-E5E6-471F-91CC-1A7F155FCAF9}
2007-12-10 12:00:29-0700 1480 5d8 REPORT EVENT:
{B80C1657-B7A8-4358-8311-C65B1F9364FB} 23 2007-12-10
12:00:24-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072ee2
2007-12-10 12:05:24-0700 2096 c20 Out of proc datastore is shutting down
2007-12-10 12:05:25-0700 2096 c20 Out of proc datastore is now inactive
2007-12-10 13:15:48-0700 1480 738 Successfully opened event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for reading.
2007-12-10 13:15:49-0700 3936 d7c Trying to make out of proc datastore active
2007-12-10 13:15:49-0700 3936 d7c Out of proc datastore is now active
2007-12-10 13:15:49-0700 1480 738 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-10 13:15:49-0700 1480 738 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-10 13:15:49-0700 1480 738 PT: Calling GetConfig on server
2007-12-10 13:15:49-0700 1480 738 Add header for accept-encoding: xpress
succeeded
2007-12-10 13:17:03-0700 1480 738 Send failed with hr = 80072ee2.
2007-12-10 13:17:03-0700 1480 738 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 13:17:03-0700 1480 738 GetConfig: 0x80072ee2
2007-12-10 13:17:03-0700 1480 738 PT: Cannot recover from fault,
origin=GetConfig, hr=0x80072ee2
2007-12-10 13:17:03-0700 1480 738 Failed to obtain cached cookie with hr =
80072ee2.
2007-12-10 13:17:03-0700 1480 738 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-10 13:17:03-0700 1480 738 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-10 13:17:03-0700 1480 738 URL for server is
http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
2007-12-10 13:17:03-0700 1480 738 Trying to upload 4 events using cached
cookie.
2007-12-10 13:17:19-0700 1480 738 DetectCompressionType returning type 0,
hr=0x1
2007-12-10 13:17:19-0700 1480 738 Successfully uploaded 4 events.
2007-12-10 13:17:19-0700 1480 738 Deleted event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin.
2007-12-10 13:22:03-0700 3936 d7c Out of proc datastore is shutting down
2007-12-10 13:22:04-0700 3936 d7c Out of proc datastore is now inactive
--
Matt the Helpdesk Guy
On Monday, December 10, 2007 6:20 PM
Robert Aldwinckle wrote:
Re: Windows Update page cannot be displayed
"GnarlyCar" <GnarlyCar@discussions.microsoft.com> wrote in message
news:48C99D0C-61DD-4696-A6CC-07588035D3BE@microsoft.com...
Are you saying that IE can reach other sites?
If not your symptom could be explained as blocking by a firewall
or a proxy being configured but not operating.
Switch to a cmd window and use nslookup to verify that the lookups
are being done in a timely fashion. BTW for microsoft sites you will
probably notice that they are aliases for other caching servers.
In that case be aware that the only way to cache that lookup in XP
is to ping -n 1 both the alias name and the canonical name.
E.g. pinging just the alias name caches only the CNAME record
and not the A record containing the IP address. Use ipconfig /displaydns
to see these details. Getting a lookup cached and using it within its
Time To Live might help IE make a connection.
Use telnet 80 to show that you can reach an HTTP server using
such a lookup. It's better than ping because then you know that
you can establish an HTTP connection with a site.
Again though if it involves an alias and its canonical name
using just the alias would not cache the lookup.
You could also use Fiddler2 with its Request Builder (press F9)
to do a similar connectivity test with the additional advantage,
if something goes wrong with the request, that Fiddler tries to give you
a more intelligent guess about what is wrong than the abysmally useless
DNS error message that IE is usually limited to giving.
Deja vu. I was confounded by symptoms like this just yesterday.
Turned out it must have been One-Care Family Safety. Disabling it
and its service was not sufficient. I had to actually uninstall that product
before IE requests could reach the Internet. Before then there were
absolutely no clues about the cause of the blockage. It made me think
that we the users are sometimes caught in the cross-fire of competing
viral technologies from both the malware and anti-malware forces.
Poor usability seems to be the accepted collateral damage from that war.
Good luck
Robert Aldwinckle
---
On Tuesday, December 11, 2007 1:16 PM
MowGreen [MVP] wrote:
Send request isn't functioning.
Send request isn't functioning. Here's the section of the log showing
where it's failing:
2007-12-09 16:59:53-0700 1480 f68 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-09 16:59:53-0700 1480 f68 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-09 16:59:53-0700 1480 f68 PT: Calling GetConfig on server
2007-12-09 16:59:53-0700 1480 f68 Add header for accept-encoding: xpress
succeeded
2007-12-09 17:01:07-0700 1480 f68 Send failed with hr = 80072ee2.
Below is the Send request entry from the log on my system:
2007-12-10 09:47:51:766 972 b34 PT +++++++++++ PT: Synchronizing
extended update info +++++++++++
2007-12-10 09:47:51:766 972 b34 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
Also, I don't see the Version level of the Windows Update Client showing
in the log. That's most likely related to Send request failing.
First, with Internet Explorer closed, go to Internet Options in the
Control Panel. Click the Connections tab
Click the LAN Settings button
IF Automatically detect settings is checked, UNcheck it
Make sure that there is no check mark under Proxy server
If you had to change any of the above, try Windows Update now and see if
the page can be displayed.
If NOT, start with downloading the latest Version of WUA and saving it
from here: http://go.microsoft.com/fwlink/?LinkID=91237
Prior to installing it, open a Command Prompt
Start > Run > Type in cmd
click OK or press Enter
At the prompt type these commands in, pressing Enter after each one
net stop wuauserv
ipconfig /flushdns
exit
Now install the Windows Update Agent previously downloaded by going to
Start > Run > click the Browse button
Navigate to WindowsUpdateAgent30-x86.exe and click once on it, then
click Open
Add a SPACE right after the last " [quotation mark] and then add
/wuforce
IF WindowsUpdateAgent30-x86.exe was saved to the My Documents folder,
the command should now appear as
"C:\Documents and Settings\<UserName>\My
Documents\WindowsUpdateAgent30-x86.exe" /wuforce
Now click OK. Since the AU service was stopped there should be no need
to restart but if you are prompted to restart, please do so.
Restarting the system will restart the AU service.
IF there is no prompt to restart, then go back to a Command Prompt and
type in, then press Enter after each command
net start wuauserv
exit
Restart the system now
See if the system can access Windows Update now
MowGreen [MVP 2003-2008]
===============
-343- FDNY
Never Forgotten
===============
GnarlyCar wrote:
Submitted via EggHeadCafe - Software Developer Portal of Choice
WPF Report Engine, Part 4
http://www.eggheadcafe.com/tutorial...45-8b37cb7f3186/wpf-report-engine-part-4.aspx
GnarlyCa wrote:
Windows Update page cannot be displayed
10-Dec-07
Hello all,
This one's got me stymied...
My Mom just bought a brand new Dell desktop with XP Pro on it. Not
refurbed, but brand-new. She took delivery and got it powered up on
Wednesday, got her DSL installed on Friday, and didn't touch a thing until I
called her Saturday morning. I walked her through installing AIM Pro, using
which I then shared and controlled her desktop for the purpose of configuring
everything and giving her a computer tutorial.
At work, the first thing I do when I start a newly delivered machine is hit
Windows Updates to ensure everything's at its latest. I did this with Mom's
machine and IE opened and crunched for a while before showing me a Page
Cannot Be Displayed error. It's running IE6, so I know now that it
definitely needs some updates.
Checked all IE options and found nothing out of place, but reset all
defaults just to be sure, no go.
Downloaded and installed Firefox, tried http://windowsupdate.microsoft.com/
through brand new installation, no go.
Tried www.microsoft.com via Firefox, no go.
Same story for support.microsoft.com. The machine seems to stumble on
anything that has "microsoft" in the URL.
I checked all those sites on my own machine and they all opened just fine in
both Firefox and IE7.
Spoke with her ISP, they said they're not blocking anything microsoft, and
that they "recommend running Windows Updates to all their customers". Cool,
man...
Downloaded and installed IE7 to Mom's machine via MajorGeeks.com. Still no
go.
Disconnected desktop sharing and closed AIM Pro, walked Mom through Start >
Windows Update, still no go, same result.
Dell.com, CNN.com, AIM.com, aimpro download site, and numerous other sites
all work fine. It only hangs at things with "microsoft" in the URL.
HijackThis shows nothing out of place, aside from standard Dell bloatware,
through which I've never had a problem when working with work machines.
Installed WhatsRunning, disabled everything bloat from startup, rebooted,
still no go.
Installed Avast Home antivirus, scan shows nothing.
Less than 10 files created in Windows\System and System32 folders since Mom
powered it up, and they all check out fine.
Standard frequency of reboots included throughout these steps. I haven't
tried anything in Safe Mode yet, as the machine's 600 miles away from me.
Mom's an absolute beginner with computers, and I haven't worked up the
courage for that phone call yet. Have not yet contacted Dell either, as I
was hoping to find something I may have forgotten after searching the web.
Found nothing even close.
I'm hoping someone here can think of anything I may have forgotten.
Thanks in advance,
--
Matt the Helpdesk Guy
Previous Posts In This Thread:
On Monday, December 10, 2007 12:40 PM
GnarlyCa wrote:
Windows Update page cannot be displayed
Hello all,
This one's got me stymied...
My Mom just bought a brand new Dell desktop with XP Pro on it. Not
refurbed, but brand-new. She took delivery and got it powered up on
Wednesday, got her DSL installed on Friday, and didn't touch a thing until I
called her Saturday morning. I walked her through installing AIM Pro, using
which I then shared and controlled her desktop for the purpose of configuring
everything and giving her a computer tutorial.
At work, the first thing I do when I start a newly delivered machine is hit
Windows Updates to ensure everything's at its latest. I did this with Mom's
machine and IE opened and crunched for a while before showing me a Page
Cannot Be Displayed error. It's running IE6, so I know now that it
definitely needs some updates.
Checked all IE options and found nothing out of place, but reset all
defaults just to be sure, no go.
Downloaded and installed Firefox, tried http://windowsupdate.microsoft.com/
through brand new installation, no go.
Tried www.microsoft.com via Firefox, no go.
Same story for support.microsoft.com. The machine seems to stumble on
anything that has "microsoft" in the URL.
I checked all those sites on my own machine and they all opened just fine in
both Firefox and IE7.
Spoke with her ISP, they said they're not blocking anything microsoft, and
that they "recommend running Windows Updates to all their customers". Cool,
man...
Downloaded and installed IE7 to Mom's machine via MajorGeeks.com. Still no
go.
Disconnected desktop sharing and closed AIM Pro, walked Mom through Start >
Windows Update, still no go, same result.
Dell.com, CNN.com, AIM.com, aimpro download site, and numerous other sites
all work fine. It only hangs at things with "microsoft" in the URL.
HijackThis shows nothing out of place, aside from standard Dell bloatware,
through which I've never had a problem when working with work machines.
Installed WhatsRunning, disabled everything bloat from startup, rebooted,
still no go.
Installed Avast Home antivirus, scan shows nothing.
Less than 10 files created in Windows\System and System32 folders since Mom
powered it up, and they all check out fine.
Standard frequency of reboots included throughout these steps. I haven't
tried anything in Safe Mode yet, as the machine's 600 miles away from me.
Mom's an absolute beginner with computers, and I haven't worked up the
courage for that phone call yet. Have not yet contacted Dell either, as I
was hoping to find something I may have forgotten after searching the web.
Found nothing even close.
I'm hoping someone here can think of anything I may have forgotten.
Thanks in advance,
--
Matt the Helpdesk Guy
On Monday, December 10, 2007 2:53 PM
MowGreen [MVP] wrote:
Revisit Windows Update.
Revisit Windows Update. After the ' Can not display message ' appears,
close IE. Now go to Start > Run > type in
%windir$\windowsupdate.log
Click OK or press Enter
Copy and paste the last 50 or so lines of the log into your reply, please.
MowGreen [MVP 2003-2008]
===============
-343- FDNY
Never Forgotten
===============
GnarlyCar wrote:
On Monday, December 10, 2007 4:39 PM
GnarlyCa wrote:
As you wish...here ya go!
As you wish...here ya go!
I know you asked only for the last 50 lines, but I've copied everything from
back when I was actually working on it through right now, in case you need to
see something older.
Thanks,
Matt
-----------------
2007-12-09 15:50:29-0700 3428 c18 Out of proc datastore is shutting down
2007-12-09 15:50:30-0700 3428 c18 Out of proc datastore is now inactive
2007-12-09 16:59:52-0700 1480 f68 Successfully opened event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for reading.
2007-12-09 16:59:52-0700 2000 c0c Trying to make out of proc datastore active
2007-12-09 16:59:53-0700 2000 c0c Out of proc datastore is now active
2007-12-09 16:59:53-0700 1480 f68 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-09 16:59:53-0700 1480 f68 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-09 16:59:53-0700 1480 f68 PT: Calling GetConfig on server
2007-12-09 16:59:53-0700 1480 f68 Add header for accept-encoding: xpress
succeeded
2007-12-09 17:01:07-0700 1480 f68 Send failed with hr = 80072ee2.
2007-12-09 17:01:07-0700 1480 f68 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-09 17:01:07-0700 1480 f68 GetConfig: 0x80072ee2
2007-12-09 17:01:07-0700 1480 f68 PT: Cannot recover from fault,
origin=GetConfig, hr=0x80072ee2
2007-12-09 17:01:07-0700 1480 f68 Failed to obtain cached cookie with hr =
80072ee2.
2007-12-09 17:01:07-0700 1480 f68 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-09 17:01:07-0700 1480 f68 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-09 17:01:07-0700 1480 f68 URL for server is
http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
2007-12-09 17:01:07-0700 1480 f68 Trying to upload 4 events using cached
cookie.
2007-12-09 17:01:22-0700 1480 f68 DetectCompressionType returning type 0,
hr=0x1
2007-12-09 17:01:22-0700 1480 f68 Successfully uploaded 4 events.
2007-12-09 17:01:22-0700 1480 f68 Deleted event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin.
2007-12-09 17:06:07-0700 2000 c0c Out of proc datastore is shutting down
2007-12-09 17:06:08-0700 2000 c0c Out of proc datastore is now inactive
2007-12-09 20:45:29-0700 1480 978 AU received event of 1
2007-12-09 20:45:29-0700 1480 978 WU client succeeds
CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
{54C127CA-E0FE-4F3E-8482-250B99C02B31}
2007-12-09 20:45:29-0700 1480 f68 WU client executing call
{54C127CA-E0FE-4F3E-8482-250B99C02B31} of type Search Call
2007-12-09 20:45:29-0700 1480 f68 Checking for different Redirector at:
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2007-12-09 20:45:43-0700 1480 f68 Successfully refreshed Redirector cab.
2007-12-09 20:47:35-0700 1480 f68 Send failed with hr = 80072efe.
2007-12-09 20:47:35-0700 1480 f68 SendRequest failed with hr = 80072efe.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-09 20:49:27-0700 1480 f68 Send failed with hr = 80072efe.
2007-12-09 20:49:27-0700 1480 f68 SendRequest failed with hr = 80072efe.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-09 20:49:27-0700 1480 f68 DownloadFileInternal failed for
http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
error 0x80072efe
2007-12-09 20:49:27-0700 1480 f68 IsUpdateRequired failed with error
0x80072efe
2007-12-09 20:49:28-0700 2484 e30 Trying to make out of proc datastore active
2007-12-09 20:49:29-0700 2484 e30 Out of proc datastore is now active
2007-12-09 20:49:29-0700 1480 f68 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-09 20:49:29-0700 1480 f68 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-09 20:49:29-0700 1480 f68 PT: Calling GetConfig on server
2007-12-09 20:49:29-0700 1480 f68 Add header for accept-encoding: xpress
succeeded
2007-12-09 20:50:29-0700 1480 f68 Send failed with hr = 80072ee2.
2007-12-09 20:50:29-0700 1480 f68 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-09 20:50:29-0700 1480 f68 GetConfig: 0x80072ee2
2007-12-09 20:50:29-0700 1480 f68 PT: Cannot recover from fault,
origin=GetConfig, hr=0x80072ee2
2007-12-09 20:50:29-0700 1480 f68 Sync of Updates: 0x80072ee2
2007-12-09 20:50:29-0700 1480 f68 WU client failed Searching for update with
error 0x80072ee2
2007-12-09 20:50:29-0700 1480 f68 REPORT EVENT:
{44248420-7D5B-4B5D-9F02-9E435A57F482} 16 2007-12-09
20:49:27-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072efe SelfUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072efe
2007-12-09 20:50:29-0700 1480 f68 Reopened existing event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for writing.
2007-12-09 20:50:29-0700 1480 f68 Search Callback Failed, hr is 0x80072ee2
2007-12-09 20:50:29-0700 1480 f68 Setting next AU detection timeout to
2007-12-10 08:50:29
2007-12-09 20:50:29-0700 1480 f68 Setting AU scheduled install time to
2007-12-10 10:00:00
2007-12-09 20:50:29-0700 1480 f68 WU client calls back to search call
AutomaticUpdates with code Call failed and error 0x80072ee2
2007-12-09 20:50:29-0700 1480 f68 WU client completed and deleted call
{54C127CA-E0FE-4F3E-8482-250B99C02B31}
2007-12-09 20:50:34-0700 1480 738 REPORT EVENT:
{7ADD8826-EFF5-49D3-B8FC-23BFA584C4D9} 17 2007-12-09
20:50:29-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072ee2
2007-12-09 20:55:29-0700 2484 e30 Out of proc datastore is shutting down
2007-12-09 20:55:30-0700 2484 e30 Out of proc datastore is now inactive
2007-12-10 01:50:29-0700 1480 978 AU received event of 1
2007-12-10 01:50:29-0700 1480 978 WU client succeeds
CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
{6BFDFE4F-B7F9-4CD7-802D-B0DF2FD2203A}
2007-12-10 01:50:29-0700 1480 738 WU client executing call
{6BFDFE4F-B7F9-4CD7-802D-B0DF2FD2203A} of type Search Call
2007-12-10 01:50:29-0700 1480 738 Checking for different Redirector at:
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2007-12-10 01:50:43-0700 1480 738 Successfully refreshed Redirector cab.
2007-12-10 01:52:43-0700 1480 738 Send failed with hr = 80072efe.
2007-12-10 01:52:43-0700 1480 738 SendRequest failed with hr = 80072efe.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 01:52:43-0700 1480 738 DownloadFileInternal failed for
http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
error 0x80072efe
2007-12-10 01:52:43-0700 1480 738 IsUpdateRequired failed with error
0x80072efe
2007-12-10 01:52:44-0700 884 8d8 Trying to make out of proc datastore active
2007-12-10 01:52:44-0700 884 8d8 Out of proc datastore is now active
2007-12-10 01:52:44-0700 1480 738 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-10 01:52:44-0700 1480 738 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-10 01:52:44-0700 1480 738 PT: Calling GetConfig on server
2007-12-10 01:52:44-0700 1480 738 Add header for accept-encoding: xpress
succeeded
2007-12-10 01:53:45-0700 1480 738 Send failed with hr = 80072ee2.
2007-12-10 01:53:45-0700 1480 738 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 01:53:45-0700 1480 738 GetConfig: 0x80072ee2
2007-12-10 01:53:45-0700 1480 738 PT: Cannot recover from fault,
origin=GetConfig, hr=0x80072ee2
2007-12-10 01:53:45-0700 1480 738 Sync of Updates: 0x80072ee2
2007-12-10 01:53:45-0700 1480 738 WU client failed Searching for update with
error 0x80072ee2
2007-12-10 01:53:45-0700 1480 738 REPORT EVENT:
{587E51D1-E42C-415E-AB7E-70B0E93D532B} 18 2007-12-10
01:52:43-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072efe SelfUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072efe
2007-12-10 01:53:45-0700 1480 738 Search Callback Failed, hr is 0x80072ee2
2007-12-10 01:53:45-0700 1480 738 Setting next AU detection timeout to
2007-12-10 13:53:45
2007-12-10 01:53:45-0700 1480 738 Setting AU scheduled install time to
2007-12-10 10:00:00
2007-12-10 01:53:45-0700 1480 738 WU client calls back to search call
AutomaticUpdates with code Call failed and error 0x80072ee2
2007-12-10 01:53:45-0700 1480 738 WU client completed and deleted call
{6BFDFE4F-B7F9-4CD7-802D-B0DF2FD2203A}
2007-12-10 01:53:50-0700 1480 738 REPORT EVENT:
{63604CA6-CEB9-4EEE-B0D4-5D50A02C7254} 19 2007-12-10
01:53:45-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072ee2
2007-12-10 01:58:45-0700 884 8d8 Out of proc datastore is shutting down
2007-12-10 01:58:46-0700 884 8d8 Out of proc datastore is now inactive
2007-12-10 03:00:10-0700 1480 978 AU received event of 1
2007-12-10 03:00:10-0700 1480 978 Forced install timer expired for scheduled
install
2007-12-10 03:00:10-0700 1480 978 Setting AU scheduled install time to
2007-12-11 10:00:00
2007-12-10 03:09:12-0700 1480 f10 Successfully opened event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for reading.
2007-12-10 03:09:12-0700 2272 344 Trying to make out of proc datastore active
2007-12-10 03:09:13-0700 2272 344 Out of proc datastore is now active
2007-12-10 03:09:13-0700 1480 f10 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-10 03:09:13-0700 1480 f10 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-10 03:09:13-0700 1480 f10 PT: Calling GetConfig on server
2007-12-10 03:09:13-0700 1480 f10 Add header for accept-encoding: xpress
succeeded
2007-12-10 03:10:27-0700 1480 f10 Send failed with hr = 80072ee2.
2007-12-10 03:10:27-0700 1480 f10 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 03:10:27-0700 1480 f10 GetConfig: 0x80072ee2
2007-12-10 03:10:27-0700 1480 f10 PT: Cannot recover from fault,
origin=GetConfig, hr=0x80072ee2
2007-12-10 03:10:27-0700 1480 f10 Failed to obtain cached cookie with hr =
80072ee2.
2007-12-10 03:10:27-0700 1480 f10 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-10 03:10:27-0700 1480 f10 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-10 03:10:27-0700 1480 f10 URL for server is
http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
2007-12-10 03:10:27-0700 1480 f10 Trying to upload 4 events using cached
cookie.
2007-12-10 03:10:41-0700 1480 f10 DetectCompressionType returning type 0,
hr=0x1
2007-12-10 03:10:41-0700 1480 f10 Successfully uploaded 4 events.
2007-12-10 03:10:41-0700 1480 f10 Deleted event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin.
2007-12-10 03:15:27-0700 2272 344 Out of proc datastore is shutting down
2007-12-10 03:15:28-0700 2272 344 Out of proc datastore is now inactive
2007-12-10 06:53:45-0700 1480 978 AU received event of 1
2007-12-10 06:53:45-0700 1480 978 WU client succeeds
CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
{985CB771-CF1C-4ACA-8C83-AB42EB3837C2}
2007-12-10 06:53:45-0700 1480 738 WU client executing call
{985CB771-CF1C-4ACA-8C83-AB42EB3837C2} of type Search Call
2007-12-10 06:53:45-0700 1480 738 Checking for different Redirector at:
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2007-12-10 06:54:00-0700 1480 738 Successfully refreshed Redirector cab.
2007-12-10 06:56:04-0700 1480 738 Send failed with hr = 80072efe.
2007-12-10 06:56:04-0700 1480 738 SendRequest failed with hr = 80072efe.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 06:56:04-0700 1480 738 DownloadFileInternal failed for
http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
error 0x80072efe
2007-12-10 06:56:04-0700 1480 738 IsUpdateRequired failed with error
0x80072efe
2007-12-10 06:56:04-0700 1744 2fc Trying to make out of proc datastore active
2007-12-10 06:56:05-0700 1744 2fc Out of proc datastore is now active
2007-12-10 06:56:05-0700 1480 738 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-10 06:56:05-0700 1480 738 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-10 06:56:05-0700 1480 738 PT: Calling GetConfig on server
2007-12-10 06:56:05-0700 1480 738 Add header for accept-encoding: xpress
succeeded
2007-12-10 06:57:05-0700 1480 738 Send failed with hr = 80072ee2.
2007-12-10 06:57:05-0700 1480 738 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 06:57:05-0700 1480 738 GetConfig: 0x80072ee2
2007-12-10 06:57:05-0700 1480 738 PT: Cannot recover from fault,
origin=GetConfig, hr=0x80072ee2
2007-12-10 06:57:05-0700 1480 738 Sync of Updates: 0x80072ee2
2007-12-10 06:57:05-0700 1480 738 WU client failed Searching for update with
error 0x80072ee2
2007-12-10 06:57:05-0700 1480 738 REPORT EVENT:
{D964657D-A799-477D-9C35-ABA6BEC8B684} 20 2007-12-10
06:56:04-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072efe SelfUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072efe
2007-12-10 06:57:05-0700 1480 738 Reopened existing event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for writing.
2007-12-10 06:57:05-0700 1480 738 Search Callback Failed, hr is 0x80072ee2
2007-12-10 06:57:05-0700 1480 738 Setting next AU detection timeout to
2007-12-10 18:57:05
2007-12-10 06:57:05-0700 1480 738 Setting AU scheduled install time to
2007-12-11 10:00:00
2007-12-10 06:57:05-0700 1480 738 WU client calls back to search call
AutomaticUpdates with code Call failed and error 0x80072ee2
2007-12-10 06:57:05-0700 1480 738 WU client completed and deleted call
{985CB771-CF1C-4ACA-8C83-AB42EB3837C2}
2007-12-10 06:57:10-0700 1480 f10 REPORT EVENT:
{729787B3-AEE6-4FBD-AF02-5420B4DAD38A} 21 2007-12-10
06:57:05-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072ee2
2007-12-10 07:02:05-0700 1744 2fc Out of proc datastore is shutting down
2007-12-10 07:02:06-0700 1744 2fc Out of proc datastore is now inactive
2007-12-10 11:57:05-0700 1480 978 AU received event of 1
2007-12-10 11:57:05-0700 1480 978 WU client succeeds
CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
{2F6F9AEC-E5E6-471F-91CC-1A7F155FCAF9}
2007-12-10 11:57:05-0700 1480 738 WU client executing call
{2F6F9AEC-E5E6-471F-91CC-1A7F155FCAF9} of type Search Call
2007-12-10 11:57:05-0700 1480 738 Checking for different Redirector at:
http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
2007-12-10 11:57:19-0700 1480 738 Successfully refreshed Redirector cab.
2007-12-10 11:59:22-0700 1480 738 Send failed with hr = 80072ee2.
2007-12-10 11:59:22-0700 1480 738 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 11:59:22-0700 1480 738 DownloadFileInternal failed for
http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
error 0x80072ee2
2007-12-10 11:59:22-0700 1480 738 IsUpdateRequired failed with error
0x80072ee2
2007-12-10 11:59:23-0700 2096 c20 Trying to make out of proc datastore active
2007-12-10 11:59:23-0700 2096 c20 Out of proc datastore is now active
2007-12-10 11:59:23-0700 1480 738 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-10 11:59:23-0700 1480 738 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-10 11:59:23-0700 1480 738 PT: Calling GetConfig on server
2007-12-10 11:59:23-0700 1480 738 Add header for accept-encoding: xpress
succeeded
2007-12-10 12:00:24-0700 1480 738 Send failed with hr = 80072ee2.
2007-12-10 12:00:24-0700 1480 738 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 12:00:24-0700 1480 738 GetConfig: 0x80072ee2
2007-12-10 12:00:24-0700 1480 738 PT: Cannot recover from fault,
origin=GetConfig, hr=0x80072ee2
2007-12-10 12:00:24-0700 1480 738 Sync of Updates: 0x80072ee2
2007-12-10 12:00:24-0700 1480 738 WU client failed Searching for update with
error 0x80072ee2
2007-12-10 12:00:24-0700 1480 738 REPORT EVENT:
{92622F2D-E937-4250-8079-DA446570746A} 22 2007-12-10
11:59:22-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072ee2 SelfUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072ee2
2007-12-10 12:00:24-0700 1480 738 Search Callback Failed, hr is 0x80072ee2
2007-12-10 12:00:24-0700 1480 738 Setting next AU detection timeout to
2007-12-11 00:00:24
2007-12-10 12:00:24-0700 1480 738 Setting AU scheduled install time to
2007-12-11 10:00:00
2007-12-10 12:00:24-0700 1480 738 WU client calls back to search call
AutomaticUpdates with code Call failed and error 0x80072ee2
2007-12-10 12:00:24-0700 1480 738 WU client completed and deleted call
{2F6F9AEC-E5E6-471F-91CC-1A7F155FCAF9}
2007-12-10 12:00:29-0700 1480 5d8 REPORT EVENT:
{B80C1657-B7A8-4358-8311-C65B1F9364FB} 23 2007-12-10
12:00:24-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80072ee2
2007-12-10 12:05:24-0700 2096 c20 Out of proc datastore is shutting down
2007-12-10 12:05:25-0700 2096 c20 Out of proc datastore is now inactive
2007-12-10 13:15:48-0700 1480 738 Successfully opened event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for reading.
2007-12-10 13:15:49-0700 3936 d7c Trying to make out of proc datastore active
2007-12-10 13:15:49-0700 3936 d7c Out of proc datastore is now active
2007-12-10 13:15:49-0700 1480 738 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-10 13:15:49-0700 1480 738 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-10 13:15:49-0700 1480 738 PT: Calling GetConfig on server
2007-12-10 13:15:49-0700 1480 738 Add header for accept-encoding: xpress
succeeded
2007-12-10 13:17:03-0700 1480 738 Send failed with hr = 80072ee2.
2007-12-10 13:17:03-0700 1480 738 SendRequest failed with hr = 80072ee2.
Proxy List used: <(null)> Bypass List used : <(null)>
2007-12-10 13:17:03-0700 1480 738 GetConfig: 0x80072ee2
2007-12-10 13:17:03-0700 1480 738 PT: Cannot recover from fault,
origin=GetConfig, hr=0x80072ee2
2007-12-10 13:17:03-0700 1480 738 Failed to obtain cached cookie with hr =
80072ee2.
2007-12-10 13:17:03-0700 1480 738 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-10 13:17:03-0700 1480 738 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-10 13:17:03-0700 1480 738 URL for server is
http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
2007-12-10 13:17:03-0700 1480 738 Trying to upload 4 events using cached
cookie.
2007-12-10 13:17:19-0700 1480 738 DetectCompressionType returning type 0,
hr=0x1
2007-12-10 13:17:19-0700 1480 738 Successfully uploaded 4 events.
2007-12-10 13:17:19-0700 1480 738 Deleted event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin.
2007-12-10 13:22:03-0700 3936 d7c Out of proc datastore is shutting down
2007-12-10 13:22:04-0700 3936 d7c Out of proc datastore is now inactive
--
Matt the Helpdesk Guy
On Monday, December 10, 2007 6:20 PM
Robert Aldwinckle wrote:
Re: Windows Update page cannot be displayed
"GnarlyCar" <GnarlyCar@discussions.microsoft.com> wrote in message
news:48C99D0C-61DD-4696-A6CC-07588035D3BE@microsoft.com...
Are you saying that IE can reach other sites?
If not your symptom could be explained as blocking by a firewall
or a proxy being configured but not operating.
Switch to a cmd window and use nslookup to verify that the lookups
are being done in a timely fashion. BTW for microsoft sites you will
probably notice that they are aliases for other caching servers.
In that case be aware that the only way to cache that lookup in XP
is to ping -n 1 both the alias name and the canonical name.
E.g. pinging just the alias name caches only the CNAME record
and not the A record containing the IP address. Use ipconfig /displaydns
to see these details. Getting a lookup cached and using it within its
Time To Live might help IE make a connection.
Use telnet 80 to show that you can reach an HTTP server using
such a lookup. It's better than ping because then you know that
you can establish an HTTP connection with a site.
Again though if it involves an alias and its canonical name
using just the alias would not cache the lookup.
You could also use Fiddler2 with its Request Builder (press F9)
to do a similar connectivity test with the additional advantage,
if something goes wrong with the request, that Fiddler tries to give you
a more intelligent guess about what is wrong than the abysmally useless
DNS error message that IE is usually limited to giving.
Deja vu. I was confounded by symptoms like this just yesterday.
Turned out it must have been One-Care Family Safety. Disabling it
and its service was not sufficient. I had to actually uninstall that product
before IE requests could reach the Internet. Before then there were
absolutely no clues about the cause of the blockage. It made me think
that we the users are sometimes caught in the cross-fire of competing
viral technologies from both the malware and anti-malware forces.
Poor usability seems to be the accepted collateral damage from that war.
Good luck
Robert Aldwinckle
---
On Tuesday, December 11, 2007 1:16 PM
MowGreen [MVP] wrote:
Send request isn't functioning.
Send request isn't functioning. Here's the section of the log showing
where it's failing:
2007-12-09 16:59:53-0700 1480 f68 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-09 16:59:53-0700 1480 f68 PT: Using server URL
https://www.update.microsoft.com/ClientWebService/client.asmx
2007-12-09 16:59:53-0700 1480 f68 PT: Calling GetConfig on server
2007-12-09 16:59:53-0700 1480 f68 Add header for accept-encoding: xpress
succeeded
2007-12-09 17:01:07-0700 1480 f68 Send failed with hr = 80072ee2.
Below is the Send request entry from the log on my system:
2007-12-10 09:47:51:766 972 b34 PT +++++++++++ PT: Synchronizing
extended update info +++++++++++
2007-12-10 09:47:51:766 972 b34 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
Also, I don't see the Version level of the Windows Update Client showing
in the log. That's most likely related to Send request failing.
First, with Internet Explorer closed, go to Internet Options in the
Control Panel. Click the Connections tab
Click the LAN Settings button
IF Automatically detect settings is checked, UNcheck it
Make sure that there is no check mark under Proxy server
If you had to change any of the above, try Windows Update now and see if
the page can be displayed.
If NOT, start with downloading the latest Version of WUA and saving it
from here: http://go.microsoft.com/fwlink/?LinkID=91237
Prior to installing it, open a Command Prompt
Start > Run > Type in cmd
click OK or press Enter
At the prompt type these commands in, pressing Enter after each one
net stop wuauserv
ipconfig /flushdns
exit
Now install the Windows Update Agent previously downloaded by going to
Start > Run > click the Browse button
Navigate to WindowsUpdateAgent30-x86.exe and click once on it, then
click Open
Add a SPACE right after the last " [quotation mark] and then add
/wuforce
IF WindowsUpdateAgent30-x86.exe was saved to the My Documents folder,
the command should now appear as
"C:\Documents and Settings\<UserName>\My
Documents\WindowsUpdateAgent30-x86.exe" /wuforce
Now click OK. Since the AU service was stopped there should be no need
to restart but if you are prompted to restart, please do so.
Restarting the system will restart the AU service.
IF there is no prompt to restart, then go back to a Command Prompt and
type in, then press Enter after each command
net start wuauserv
exit
Restart the system now
See if the system can access Windows Update now
MowGreen [MVP 2003-2008]
===============
-343- FDNY
Never Forgotten
===============
GnarlyCar wrote:
Submitted via EggHeadCafe - Software Developer Portal of Choice
WPF Report Engine, Part 4
http://www.eggheadcafe.com/tutorial...45-8b37cb7f3186/wpf-report-engine-part-4.aspx
