M
Mogwuy
Guest
Apparently I had this in the wrong forum...I apologize....
Hello,
For the last month and half I have been stumped with an error that has been occuring with only our users running Windows XP Professional 64bit.
The issues is every once an awhile, while they are printing from excel or any ms office application or Adobe an error pops up saying that the Thunking Spooler APIS from 32 to 64 process has stopped working. To correct this I have done following:
Re-adding the printers
Restarting the spooler
Set the application to compatibility mode with an older version of windows
Add new printers and set to "Print directly to printer" option (this started causing more problems, so I set it back to spool first)
Also a user pointed out closing all office applications and relaunching them fixed the issue as well
All of these worked to temporarily fix the issue, but thats it. I need something more permanent.
I've also looked at the dump file and it just shows:
Application exception occurred:
App: C:\WINDOWS\splwow64.exe (pid=6272)
When: 1/30/2012 @ 13:57:29.058
Exception number: c0000005 (access violation)
----> System Information <----
Computer Name: PCPDSM01P16503
User Name: umst
Terminal Session Id: 0
Number of Processors: 4
Processor Type: EM64T Family 6 Model 26 Stepping 5
Windows Version: 5.2
Current Build: 3790
Service Pack: 2
Current Type: Multiprocessor Free
Registered Organization: Aviva Investors North America
Registered Owner: AINA
----> Task List <----
0 System Process
4 Error 0xD0000022
300 Error 0xD0000022
348 Error 0xD0000022
372 Error 0xD0000022
420 Error 0xD0000022
432 Error 0xD0000022
604 Error 0xD0000022
656 Error 0xD0000022
700 Error 0xD0000022
760 Error 0xD0000022
828 Error 0xD0000022
1116 Error 0xD0000022
1132 Error 0xD0000022
1304 Error 0xD0000022
1428 Error 0xD0000022
1516 Error 0xD0000022
1624 Error 0xD0000022
1668 Error 0xD0000022
1796 Error 0xD0000022
1820 Error 0xD0000022
1864 Error 0xD0000022
1976 Error 0xD0000022
2152 Error 0xD0000022
2352 Error 0xD0000022
2700 Error 0xD0000022
3024 Error 0xD0000022
2088 Error 0xD0000022
2744 Error 0xD0000022
3216 Explorer.EXE
3488 RUNDLL32.EXE
3792 ctfmon.exe
3820 ctfmon.exe
4028 PNAMAIN.EXE
4044 Printkey.exe
4076 WindowsSearch.exe
4080 almon.exe
2528 smax4pnp.exe
2540 Acrotray.exe
2812 jusched.exe
812 bxlaui.exe
3352 bxlartd.exe
3132 PresentationFontCache.exe
4380 WINTRV.EXE
3860 OUTLOOK.EXE
4504 blpcbbap.exe
4024 IEXPLORE.EXE
5788 IEXPLORE.EXE
4572 javaw.exe
5596 bbcomm.exe
5420 IEXPLORE.EXE
4308 IEXPLORE.EXE
4376 blpsmarthost.exe
4100 javaw.exe
5436 IEXPLORE.EXE
4968 javaw.exe
552 javaw.exe
4136 javaw.exe
2124 IeEmbed.exe
6424 blpcbbap.exe
3924 ctm_app.exe
3676 Acrobat.exe
7056 Error 0xD0000022
3468 EXCEL.EXE
6272 splwow64.exe
6800 java.exe
3836 WFCRUN32.EXE
2916 WFICA32.EXE
6220 IEXPLORE.EXE
6636 blpcbbap.exe
6952 blpcbbap.exe
3144 IEXPLORE.EXE
2956 dwwin.exe
5500 Error 0xD0000022
5576 drwtsn32.exe
----> Module List <----
0000000002160000 - 000000000216a000: C:\WINDOWS\system32\Normaliz.dll
000000003a000000 - 000000003aad0000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\x2coreH8.dll
000000003d100000 - 000000003d24a000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\x2rpsH8.dll
000000004c000000 - 000000004c1b6000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\x2utilH8.dll
000000004d100000 - 000000004d1ae000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\x2comsH8.dll
000000004d480000 - 000000004e0f1000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\x2guiH8.dll
000000004e940000 - 000000004e9b0000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\x2wftuH8.dll
000000004ef40000 - 000000004ef80000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\Xerox\Language Data\V5.0\en-us\x2txtH8.dll
000000006fa00000 - 000000006fa3f000: C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~2.DLL
000000006fa40000 - 000000006fa51000: C:\Documents and Settings\All Users\Application Data\Sophos Web Intelligence\swi_lsp_64.dll
0000000077c20000 - 0000000077d2c000: C:\WINDOWS\system32\USER32.dll
0000000077d40000 - 0000000077eb3000: C:\WINDOWS\system32\kernel32.dll
0000000077ec0000 - 0000000077ffc000: C:\WINDOWS\system32\ntdll.dll
0000000100000000 - 000000010000c000: C:\WINDOWS\splwow64.exe
000007ff3d0e0000 - 000007ff3d17e000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\PSCRIPT5.DLL
000007ff41960000 - 000007ff41a34000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\PS5UI.DLL
000007ff4b220000 - 000007ff4b340000: C:\WINDOWS\system32\WININET.dll
000007ff4b350000 - 000007ff4b4c7000: C:\WINDOWS\system32\urlmon.dll
000007ff4bdb0000 - 000007ff4bff3000: C:\WINDOWS\system32\iertutil.dll
000007ff57040000 - 000007ff57071000: C:\WINDOWS\system32\iphlpapi.dll
000007ff57140000 - 000007ff573c5000: C:\WINDOWS\system32\ole32.dll
000007ff58af0000 - 000007ff58b4c000: C:\WINDOWS\system32\msctfime.ime
000007ff5c750000 - 000007ff5c75d000: C:\WINDOWS\System32\wshqos.dll
000007ff65040000 - 000007ff65089000: C:\WINDOWS\system32\newdev.dll
000007ff6d200000 - 000007ff6d293000: C:\WINDOWS\system32\hnetcfg.dll
000007ff76080000 - 000007ff7609e000: C:\WINDOWS\system32\asycfilt.dll
000007ff763b0000 - 000007ff76435000: C:\WINDOWS\WinSxS\amd64_Microsoft.Windows.WinHTTP_6595b64144ccf1df_5.1.3790.4929_x-ww_32307663\WINHTTP.dll
000007ff76470000 - 000007ff76734000: C:\WINDOWS\WinSxS\amd64_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.3790.3959_x-ww_B45BA3BE\gdiplus.dll
000007ff77140000 - 000007ff7714c000: C:\WINDOWS\system32\WS2HELP.dll
000007ff77170000 - 000007ff7717b000: C:\WINDOWS\system32\wshtcpip.dll
000007ff771b0000 - 000007ff7722d000: C:\WINDOWS\system32\mswsock.dll
000007ff77230000 - 000007ff772af000: C:\WINDOWS\system32\uxtheme.dll
000007ff77310000 - 000007ff77340000: C:\WINDOWS\system32\WS2_32.dll
000007ff77370000 - 000007ff77408000: C:\WINDOWS\system32\NETAPI32.dll
000007ff77c90000 - 000007ff77c97000: C:\WINDOWS\system32\SensApi.dll
000007ff78f10000 - 000007ff78f51000: C:\WINDOWS\system32\WINSPOOL.DRV
000007ff794e0000 - 000007ff7950f000: C:\WINDOWS\system32\mscms.dll
000007ff79c20000 - 000007ff79c4c000: C:\WINDOWS\system32\SPOOLSS.DLL
000007ff7a410000 - 000007ff7a4af000: C:\WINDOWS\system32\MSCTF.dll
000007ff7b5e0000 - 000007ff7b608000: C:\WINDOWS\system32\Cabinet.dll
000007ff7c680000 - 000007ff7c78a000: C:\WINDOWS\system32\USERENV.dll
000007ff7ce50000 - 000007ff7ce91000: C:\WINDOWS\system32\apphelp.dll
000007ff7d310000 - 000007ff7d316000: C:\WINDOWS\system32\MSIMG32.dll
000007ff7d340000 - 000007ff7d36a000: C:\WINDOWS\system32\MSASN1.dll
000007ff7d370000 - 000007ff7d4cf000: C:\WINDOWS\system32\CRYPT32.dll
000007ff7d4d0000 - 000007ff7d4ea000: C:\WINDOWS\system32\WINSTA.dll
000007ff7d500000 - 000007ff7d539000: C:\WINDOWS\system32\IMM32.DLL
000007ff7daa0000 - 000007ff7daac000: C:\WINDOWS\system32\SHFOLDER.dll
000007ff7dac0000 - 000007ff7dc38000: C:\WINDOWS\system32\SETUPAPI.dll
000007ff7e380000 - 000007ff7e390000: C:\WINDOWS\system32\PSAPI.DLL
000007ff7e3a0000 - 000007ff7e3d9000: C:\WINDOWS\system32\credui.dll
000007ff7e730000 - 000007ff7e770000: C:\WINDOWS\system32\adsldpc.dll
000007ff7e940000 - 000007ff7e94b000: C:\WINDOWS\system32\WTSAPI32.dll
000007ff7e950000 - 000007ff7e9b6000: C:\WINDOWS\system32\WLDAP32.dll
000007ff7e9c0000 - 000007ff7e9e2000: C:\WINDOWS\system32\Secur32.dll
000007ff7ea10000 - 000007ff7eaee000: C:\WINDOWS\system32\CLBCatQ.DLL
000007ff7eaf0000 - 000007ff7ebb6000: C:\WINDOWS\system32\COMRes.dll
000007ff7ebc0000 - 000007ff7ecd6000: C:\WINDOWS\system32\OLEAUT32.dll
000007ff7ef60000 - 000007ff7effb000: C:\WINDOWS\system32\SHLWAPI.dll
000007ff7f000000 - 000007ff7f187000: C:\WINDOWS\WinSxS\amd64_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.3959_x-ww_0A7B2435\comctl32.dll
000007ff7f190000 - 000007ff7fb9a000: C:\WINDOWS\system32\SHELL32.dll
000007ff7fbf0000 - 000007ff7fbfb000: C:\WINDOWS\system32\VERSION.dll
000007ff7fc00000 - 000007ff7fc86000: C:\WINDOWS\system32\msvcrt.dll
000007ff7fc90000 - 000007ff7fd2c000: C:\WINDOWS\system32\GDI32.dll
000007ff7fd30000 - 000007ff7fec9000: C:\WINDOWS\system32\RPCRT4.dll
000007ff7fee0000 - 000007ff7ffe5000: C:\WINDOWS\system32\ADVAPI32.dll
---------
I looked up what what the access violation meant and it just tells me that it is a very generic error.
Anyway, they are printing to networked Xerox printers using 64bit drivers. We just got them installed towards the end of last year. Xerox already gave us the newest drivers they have and it didn't fix anything. I have another windows xp 64bit machine setup, but I haven't been able to recreate the problem. Even after I had one of the users login to the machine. Which to me also rules out any profile issues. Replacing the machine is not an option either as they these machines were specially ordered to handle there workloads.
Finally I did read up on the splwow64 proccess. From the beginning we have figured this was the culprit but didn't want to rule anything out. All the research and testing just furthers are belief this is still the case. Since the process can't emulate a print job from 32bit to 64bit, is there any other way around this. Has microsoft created a hot fix for this yet? It seems to be a major problem that it isn't getting addressed.
Continue reading...
Hello,
For the last month and half I have been stumped with an error that has been occuring with only our users running Windows XP Professional 64bit.
The issues is every once an awhile, while they are printing from excel or any ms office application or Adobe an error pops up saying that the Thunking Spooler APIS from 32 to 64 process has stopped working. To correct this I have done following:
Re-adding the printers
Restarting the spooler
Set the application to compatibility mode with an older version of windows
Add new printers and set to "Print directly to printer" option (this started causing more problems, so I set it back to spool first)
Also a user pointed out closing all office applications and relaunching them fixed the issue as well
All of these worked to temporarily fix the issue, but thats it. I need something more permanent.
I've also looked at the dump file and it just shows:
Application exception occurred:
App: C:\WINDOWS\splwow64.exe (pid=6272)
When: 1/30/2012 @ 13:57:29.058
Exception number: c0000005 (access violation)
----> System Information <----
Computer Name: PCPDSM01P16503
User Name: umst
Terminal Session Id: 0
Number of Processors: 4
Processor Type: EM64T Family 6 Model 26 Stepping 5
Windows Version: 5.2
Current Build: 3790
Service Pack: 2
Current Type: Multiprocessor Free
Registered Organization: Aviva Investors North America
Registered Owner: AINA
----> Task List <----
0 System Process
4 Error 0xD0000022
300 Error 0xD0000022
348 Error 0xD0000022
372 Error 0xD0000022
420 Error 0xD0000022
432 Error 0xD0000022
604 Error 0xD0000022
656 Error 0xD0000022
700 Error 0xD0000022
760 Error 0xD0000022
828 Error 0xD0000022
1116 Error 0xD0000022
1132 Error 0xD0000022
1304 Error 0xD0000022
1428 Error 0xD0000022
1516 Error 0xD0000022
1624 Error 0xD0000022
1668 Error 0xD0000022
1796 Error 0xD0000022
1820 Error 0xD0000022
1864 Error 0xD0000022
1976 Error 0xD0000022
2152 Error 0xD0000022
2352 Error 0xD0000022
2700 Error 0xD0000022
3024 Error 0xD0000022
2088 Error 0xD0000022
2744 Error 0xD0000022
3216 Explorer.EXE
3488 RUNDLL32.EXE
3792 ctfmon.exe
3820 ctfmon.exe
4028 PNAMAIN.EXE
4044 Printkey.exe
4076 WindowsSearch.exe
4080 almon.exe
2528 smax4pnp.exe
2540 Acrotray.exe
2812 jusched.exe
812 bxlaui.exe
3352 bxlartd.exe
3132 PresentationFontCache.exe
4380 WINTRV.EXE
3860 OUTLOOK.EXE
4504 blpcbbap.exe
4024 IEXPLORE.EXE
5788 IEXPLORE.EXE
4572 javaw.exe
5596 bbcomm.exe
5420 IEXPLORE.EXE
4308 IEXPLORE.EXE
4376 blpsmarthost.exe
4100 javaw.exe
5436 IEXPLORE.EXE
4968 javaw.exe
552 javaw.exe
4136 javaw.exe
2124 IeEmbed.exe
6424 blpcbbap.exe
3924 ctm_app.exe
3676 Acrobat.exe
7056 Error 0xD0000022
3468 EXCEL.EXE
6272 splwow64.exe
6800 java.exe
3836 WFCRUN32.EXE
2916 WFICA32.EXE
6220 IEXPLORE.EXE
6636 blpcbbap.exe
6952 blpcbbap.exe
3144 IEXPLORE.EXE
2956 dwwin.exe
5500 Error 0xD0000022
5576 drwtsn32.exe
----> Module List <----
0000000002160000 - 000000000216a000: C:\WINDOWS\system32\Normaliz.dll
000000003a000000 - 000000003aad0000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\x2coreH8.dll
000000003d100000 - 000000003d24a000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\x2rpsH8.dll
000000004c000000 - 000000004c1b6000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\x2utilH8.dll
000000004d100000 - 000000004d1ae000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\x2comsH8.dll
000000004d480000 - 000000004e0f1000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\x2guiH8.dll
000000004e940000 - 000000004e9b0000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\x2wftuH8.dll
000000004ef40000 - 000000004ef80000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\Xerox\Language Data\V5.0\en-us\x2txtH8.dll
000000006fa00000 - 000000006fa3f000: C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~2.DLL
000000006fa40000 - 000000006fa51000: C:\Documents and Settings\All Users\Application Data\Sophos Web Intelligence\swi_lsp_64.dll
0000000077c20000 - 0000000077d2c000: C:\WINDOWS\system32\USER32.dll
0000000077d40000 - 0000000077eb3000: C:\WINDOWS\system32\kernel32.dll
0000000077ec0000 - 0000000077ffc000: C:\WINDOWS\system32\ntdll.dll
0000000100000000 - 000000010000c000: C:\WINDOWS\splwow64.exe
000007ff3d0e0000 - 000007ff3d17e000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\PSCRIPT5.DLL
000007ff41960000 - 000007ff41a34000: C:\WINDOWS\system32\spool\DRIVERS\x64\3\PS5UI.DLL
000007ff4b220000 - 000007ff4b340000: C:\WINDOWS\system32\WININET.dll
000007ff4b350000 - 000007ff4b4c7000: C:\WINDOWS\system32\urlmon.dll
000007ff4bdb0000 - 000007ff4bff3000: C:\WINDOWS\system32\iertutil.dll
000007ff57040000 - 000007ff57071000: C:\WINDOWS\system32\iphlpapi.dll
000007ff57140000 - 000007ff573c5000: C:\WINDOWS\system32\ole32.dll
000007ff58af0000 - 000007ff58b4c000: C:\WINDOWS\system32\msctfime.ime
000007ff5c750000 - 000007ff5c75d000: C:\WINDOWS\System32\wshqos.dll
000007ff65040000 - 000007ff65089000: C:\WINDOWS\system32\newdev.dll
000007ff6d200000 - 000007ff6d293000: C:\WINDOWS\system32\hnetcfg.dll
000007ff76080000 - 000007ff7609e000: C:\WINDOWS\system32\asycfilt.dll
000007ff763b0000 - 000007ff76435000: C:\WINDOWS\WinSxS\amd64_Microsoft.Windows.WinHTTP_6595b64144ccf1df_5.1.3790.4929_x-ww_32307663\WINHTTP.dll
000007ff76470000 - 000007ff76734000: C:\WINDOWS\WinSxS\amd64_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.3790.3959_x-ww_B45BA3BE\gdiplus.dll
000007ff77140000 - 000007ff7714c000: C:\WINDOWS\system32\WS2HELP.dll
000007ff77170000 - 000007ff7717b000: C:\WINDOWS\system32\wshtcpip.dll
000007ff771b0000 - 000007ff7722d000: C:\WINDOWS\system32\mswsock.dll
000007ff77230000 - 000007ff772af000: C:\WINDOWS\system32\uxtheme.dll
000007ff77310000 - 000007ff77340000: C:\WINDOWS\system32\WS2_32.dll
000007ff77370000 - 000007ff77408000: C:\WINDOWS\system32\NETAPI32.dll
000007ff77c90000 - 000007ff77c97000: C:\WINDOWS\system32\SensApi.dll
000007ff78f10000 - 000007ff78f51000: C:\WINDOWS\system32\WINSPOOL.DRV
000007ff794e0000 - 000007ff7950f000: C:\WINDOWS\system32\mscms.dll
000007ff79c20000 - 000007ff79c4c000: C:\WINDOWS\system32\SPOOLSS.DLL
000007ff7a410000 - 000007ff7a4af000: C:\WINDOWS\system32\MSCTF.dll
000007ff7b5e0000 - 000007ff7b608000: C:\WINDOWS\system32\Cabinet.dll
000007ff7c680000 - 000007ff7c78a000: C:\WINDOWS\system32\USERENV.dll
000007ff7ce50000 - 000007ff7ce91000: C:\WINDOWS\system32\apphelp.dll
000007ff7d310000 - 000007ff7d316000: C:\WINDOWS\system32\MSIMG32.dll
000007ff7d340000 - 000007ff7d36a000: C:\WINDOWS\system32\MSASN1.dll
000007ff7d370000 - 000007ff7d4cf000: C:\WINDOWS\system32\CRYPT32.dll
000007ff7d4d0000 - 000007ff7d4ea000: C:\WINDOWS\system32\WINSTA.dll
000007ff7d500000 - 000007ff7d539000: C:\WINDOWS\system32\IMM32.DLL
000007ff7daa0000 - 000007ff7daac000: C:\WINDOWS\system32\SHFOLDER.dll
000007ff7dac0000 - 000007ff7dc38000: C:\WINDOWS\system32\SETUPAPI.dll
000007ff7e380000 - 000007ff7e390000: C:\WINDOWS\system32\PSAPI.DLL
000007ff7e3a0000 - 000007ff7e3d9000: C:\WINDOWS\system32\credui.dll
000007ff7e730000 - 000007ff7e770000: C:\WINDOWS\system32\adsldpc.dll
000007ff7e940000 - 000007ff7e94b000: C:\WINDOWS\system32\WTSAPI32.dll
000007ff7e950000 - 000007ff7e9b6000: C:\WINDOWS\system32\WLDAP32.dll
000007ff7e9c0000 - 000007ff7e9e2000: C:\WINDOWS\system32\Secur32.dll
000007ff7ea10000 - 000007ff7eaee000: C:\WINDOWS\system32\CLBCatQ.DLL
000007ff7eaf0000 - 000007ff7ebb6000: C:\WINDOWS\system32\COMRes.dll
000007ff7ebc0000 - 000007ff7ecd6000: C:\WINDOWS\system32\OLEAUT32.dll
000007ff7ef60000 - 000007ff7effb000: C:\WINDOWS\system32\SHLWAPI.dll
000007ff7f000000 - 000007ff7f187000: C:\WINDOWS\WinSxS\amd64_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.3959_x-ww_0A7B2435\comctl32.dll
000007ff7f190000 - 000007ff7fb9a000: C:\WINDOWS\system32\SHELL32.dll
000007ff7fbf0000 - 000007ff7fbfb000: C:\WINDOWS\system32\VERSION.dll
000007ff7fc00000 - 000007ff7fc86000: C:\WINDOWS\system32\msvcrt.dll
000007ff7fc90000 - 000007ff7fd2c000: C:\WINDOWS\system32\GDI32.dll
000007ff7fd30000 - 000007ff7fec9000: C:\WINDOWS\system32\RPCRT4.dll
000007ff7fee0000 - 000007ff7ffe5000: C:\WINDOWS\system32\ADVAPI32.dll
---------
I looked up what what the access violation meant and it just tells me that it is a very generic error.
Anyway, they are printing to networked Xerox printers using 64bit drivers. We just got them installed towards the end of last year. Xerox already gave us the newest drivers they have and it didn't fix anything. I have another windows xp 64bit machine setup, but I haven't been able to recreate the problem. Even after I had one of the users login to the machine. Which to me also rules out any profile issues. Replacing the machine is not an option either as they these machines were specially ordered to handle there workloads.
Finally I did read up on the splwow64 proccess. From the beginning we have figured this was the culprit but didn't want to rule anything out. All the research and testing just furthers are belief this is still the case. Since the process can't emulate a print job from 32bit to 64bit, is there any other way around this. Has microsoft created a hot fix for this yet? It seems to be a major problem that it isn't getting addressed.
Continue reading...