Guest Andlie Coll Posted October 9, 2007 Posted October 9, 2007 I have used the online windows live one care safety scanner (beta version for Vista) a couple of times and found it rather useful. (I have not subscribed to it but it says it is a free online service that you can go back and use any time you want) I added it to my favourites but when I go to it now it will not launch the scanner. It prompts me to download the safety scanner testtesttest which I do (although it is already sitting in my programs list from the previous times using it) then it invites me to launch scanner and when I do it returns to the page prompting me to install the safety scanner. Round and round it goes. I would appreciate any help or suggestions. Thanks in advance guys. Quote
Guest Engel Posted October 10, 2007 Posted October 10, 2007 Hello Andlie, This might help; As always, you should make sure that you have got a working system restore point before you run any test, download or install a new game, application, or software update, you make changes to your computer. I would suggest staying on the side of caution... Use System Restore to Undo Changes if Problems Occur http://www.microsoft.com/windowsxp/using/h...temrestore.mspx - -- Reboot into Safe Mode (F-8) In safe mode, some of the protective services which these programs use to ensure that they aren't removed, are not running, so they are easier to remºve. Getting into Windows Safe Mode. http://www.computerhope.com/issues/chsafe.htm - -- In Safe Mode Suggest cleaning up the system (clearing out all the Temp/Tmp folders, and included all offline content, clearing the browser TIF, Delete Cookies , do a Disk CleanUp. Click the Start button . In the Search box, type Disk Cleanup, and then, in the list of results, click Disk Cleanup. - -- -- In Safe Mode Empty user and system "temp" folders. Go to Start > Run > copy and paste the below into the Open: line %temp% delete the contents of the %temp% folder . %windir%\temp delete the contents of the %windir%\temp folder - -- Delete files and folders on C:\WINDOWS\SoftwareDistribution\Download and try again the scan after a reboot. Its OK to delete the items in the Download folder, but NOT the download folder itself. Reboot to normal. - -- Try again the online scanL I hope this post is helpful. Let us know how it works ºut. - OneCare html support forums http://www.answers.com/%20OneCare%20html%20support%20forums -- "Andlie Coll" wrote: <span style="color:blue"> > I have used the online windows live one care safety scanner (beta version for > Vista) a couple of times and found it rather useful. (I have not subscribed > to it but it says it is a free online service that you can go back and use > any time you want) > I added it to my favourites but when I go to it now it will not launch the > scanner. It prompts me to download the safety scanner testtesttest which I do > (although it is already sitting in my programs list from the previous times > using it) then it invites me to launch scanner and when I do it returns to > the page prompting me to install the safety scanner. Round and round it goes. > I would appreciate any help or suggestions. Thanks in advance guys.</span> Quote
Guest StephenB Posted October 10, 2007 Posted October 10, 2007 Andlie Coll <AndlieColl@discussions.microsoft.com> wrote: <span style="color:blue"> >I have used the online windows live one care safety scanner (beta version for >Vista) a couple of times and found it rather useful. (I have not subscribed >to it but it says it is a free online service that you can go back and use >any time you want) >I added it to my favourites but when I go to it now it will not launch the >scanner. It prompts me to download the safety scanner testtesttest which I do >(although it is already sitting in my programs list from the previous times >using it) then it invites me to launch scanner and when I do it returns to >the page prompting me to install the safety scanner. Round and round it goes. >I would appreciate any help or suggestions. Thanks in advance guys.</span> The Safety Scanner is launching an ActiveX control to run. It may be worth clearing out downloaded program files via your browser settings. The OneCare Safety Scanner has a web based community here: http://boards.live.com/safetyboards/board.aspx?BoardID=225 -steve -- Stephen Boots Microsoft MVP - Windows Live sboots@mvps.org Quote
Guest Andlie Coll Posted October 10, 2007 Posted October 10, 2007 Hello Engel. Thanks for your offer of assistance. I tried everything you suggested 'to a tee' and the same thing happens. Sorry. (Also StephenB if you are reading this I also uninstalled the scanner in programs and removed the activeX control in my browser, to no avail) However because of your help I know see that there a couple of speciality 'onecare' forums available that might have an angle. Finally Engel what would you suggest I do with all of the files I deleted as per your instruction now? Is it worth permanently removing them from the recycle bin or is a system restore the order of the day now? Cheers guys. "Engel" wrote: <span style="color:blue"> > Hello Andlie, > > This might help; > > As always, you should make sure that you have got a working system restore > point before you run any test, download or install a new game, application, > or software update, you make changes to your computer. > > > I would suggest staying on the side of caution... Use System Restore to Undo > Changes if Problems Occur > > > http://www.microsoft.com/windowsxp/using/h...temrestore.mspx > - -- > > Reboot into Safe Mode (F-8) > In safe mode, some of the protective services which these programs use to > ensure that they aren't removed, are not running, so they are easier to > remºve. > > Getting into Windows Safe Mode. > http://www.computerhope.com/issues/chsafe.htm > - -- > > In Safe Mode > Suggest cleaning up the system (clearing out all the Temp/Tmp folders, and > included all offline content, clearing the browser TIF, Delete Cookies , do a > Disk CleanUp. > > > Click the Start button . In the Search box, type Disk Cleanup, and then, in > the list of results, click Disk Cleanup. > - -- -- > In Safe Mode > Empty user and system "temp" folders. > > Go to Start > Run > copy and paste the below into the Open: line > > %temp% > delete the contents of the %temp% folder . > > > %windir%temp > delete the contents of the %windir%temp folder > - -- > Delete files and folders on C:WINDOWSSoftwareDistributionDownload and try > again the scan after a reboot. > > > Its OK to delete the items in the Download folder, but NOT the download > folder itself. > > Reboot to normal. > - -- > Try again the online scanL > > > I hope this post is helpful. > > > Let us know how it works ºut. > - > > > OneCare html support forums > http://www.answers.com/%20OneCare%20html%20support%20forums > -- > > > "Andlie Coll" wrote: > <span style="color:green"> > > I have used the online windows live one care safety scanner (beta version for > > Vista) a couple of times and found it rather useful. (I have not subscribed > > to it but it says it is a free online service that you can go back and use > > any time you want) > > I added it to my favourites but when I go to it now it will not launch the > > scanner. It prompts me to download the safety scanner testtesttest which I do > > (although it is already sitting in my programs list from the previous times > > using it) then it invites me to launch scanner and when I do it returns to > > the page prompting me to install the safety scanner. Round and round it goes. > > I would appreciate any help or suggestions. Thanks in advance guys.</span></span> Quote
Guest Engel Posted October 11, 2007 Posted October 11, 2007 Hi Andlie, Sorry I couldn't have been more help to you. You can empty the recycle, you have a peace of mind with the restore point. If you don't thrust the SRP with your PC, restore the files from the recycle bin. Those files are safe to be deleted. God luck and thanks for posting back. - -- -- "Andlie Coll" wrote: <span style="color:blue"> > Hello Engel. > Thanks for your offer of assistance. I tried everything you suggested 'to a > tee' and the same thing happens. Sorry. (Also StephenB if you are reading > this I also uninstalled the scanner in programs and removed the activeX > control in my browser, to no avail) > However because of your help I know see that there a couple of speciality > 'onecare' forums available that might have an angle. > Finally Engel what would you suggest I do with all of the files I deleted as > per your instruction now? Is it worth permanently removing them from the > recycle bin or is a system restore the order of the day now? Cheers guys. > > "Engel" wrote: > <span style="color:green"> > > Hello Andlie, > > > > This might help; > > > > As always, you should make sure that you have got a working system restore > > point before you run any test, download or install a new game, application, > > or software update, you make changes to your computer. > > > > > > I would suggest staying on the side of caution... Use System Restore to Undo > > Changes if Problems Occur > > > > > > http://www.microsoft.com/windowsxp/using/h...temrestore.mspx > > - -- > > > > Reboot into Safe Mode (F-8) > > In safe mode, some of the protective services which these programs use to > > ensure that they aren't removed, are not running, so they are easier to > > remºve. > > > > Getting into Windows Safe Mode. > > http://www.computerhope.com/issues/chsafe.htm > > - -- > > > > In Safe Mode > > Suggest cleaning up the system (clearing out all the Temp/Tmp folders, and > > included all offline content, clearing the browser TIF, Delete Cookies , do a > > Disk CleanUp. > > > > > > Click the Start button . In the Search box, type Disk Cleanup, and then, in > > the list of results, click Disk Cleanup. > > - -- -- > > In Safe Mode > > Empty user and system "temp" folders. > > > > Go to Start > Run > copy and paste the below into the Open: line > > > > %temp% > > delete the contents of the %temp% folder . > > > > > > %windir%temp > > delete the contents of the %windir%temp folder > > - -- > > Delete files and folders on C:WINDOWSSoftwareDistributionDownload and try > > again the scan after a reboot. > > > > > > Its OK to delete the items in the Download folder, but NOT the download > > folder itself. > > > > Reboot to normal. > > - -- > > Try again the online scanL > > > > > > I hope this post is helpful. > > > > > > Let us know how it works ºut. > > - > > > > > > OneCare html support forums > > http://www.answers.com/%20OneCare%20html%20support%20forums > > -- > > > > > > "Andlie Coll" wrote: > > <span style="color:darkred"> > > > I have used the online windows live one care safety scanner (beta version for > > > Vista) a couple of times and found it rather useful. (I have not subscribed > > > to it but it says it is a free online service that you can go back and use > > > any time you want) > > > I added it to my favourites but when I go to it now it will not launch the > > > scanner. It prompts me to download the safety scanner testtesttest which I do > > > (although it is already sitting in my programs list from the previous times > > > using it) then it invites me to launch scanner and when I do it returns to > > > the page prompting me to install the safety scanner. Round and round it goes. > > > I would appreciate any help or suggestions. Thanks in advance guys.</span></span></span> Quote
Guest ralph kramden Posted May 1, 2009 Posted May 1, 2009 Same problem of the loop. Safety Scan for Windows Vista (beta) is evidently no longer operational. -- ralph kramden Quote
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