Live Onecare help help

[Guest Barb]

I renewed my subscription for windows live onecare all went ok, then for some

unknown reason all of a sudden when I go into Onecares it does not respond,

?? status shows green good but theres no tune up or any other normal info on

screen and I cannot access onecare or its help centre. Im still waiting for

tech support to contact me. Ive restarted, checked for viruses all kinds,

does any one have an answer please

[Guest StephenB]

Barb <rowfam1> wrote:

<span style="color:blue">

>I renewed my subscription for windows live onecare all went ok, then for some

>unknown reason all of a sudden when I go into Onecares it does not respond,

>?? status shows green good but theres no tune up or any other normal info on

>screen and I cannot access onecare or its help centre. Im still waiting for

>tech support to contact me. Ive restarted, checked for viruses all kinds,

>does any one have an answer please </span>

You probably upgraded to v 2.0 this past week. There have been some problems for

a small percentage of people - little consolation if you are one of the few

people.

You may want to consider uninstalling and reinstalling OneCare. Activate with

the same LiveID that you originally subscribed with.

-steve

--

Stephen Boots

MVP Windows Live

Windows Live OneCare Forum Moderator

sboots@mvps.org

[Guest Fallstar]

"Barb" wrote:

<span style="color:blue">

> I renewed my subscription for windows live onecare all went ok, then for some

> unknown reason all of a sudden when I go into Onecares it does not respond,

> ?? status shows green good but theres no tune up or any other normal info on

> screen and I cannot access onecare or its help centre. Im still waiting for

> tech support to contact me. Ive restarted, checked for viruses all kinds,

> does any one have an answer please </span>

 

So OneCare is running, according to the green icon in your system tray? I

had a similar issue, but I have two computers listed with my install, all I

had to do was to click on my computer's name on the left side, to select it,

and all the info and links showed up.