Freedom.exe and disabled Internet Explorer and Desktop

[Guest shuvlboy]

I ran a free-trial version of Verizon PC Security Checkup. It id'd 30

instances of spyware. After removing them, I rebooted. I can no longer

bring up the Control Panel, My Computer, Explorer, or any folders on the

desktop. I get a "Fatal Error - Cannot start Freedom, because the

"Resource" directory or one of its sub-directories is missing. Please try

re-installing Freedom." Internet Explorer 7 also hangs, but doesn't generate

the error. (Firefox doesn't appear to be affected.) Verizon tech support has

been polite, but not very helpful. Any suggestions? I run XP on a desktop

HP.

[Guest jwgoerlich@gmail.com]

Hello,

 

Freedom.exe is Radialpoints/Zero Knowledge Systems' Freedom Parental

Controls. This is included with Verizon PC Security. Please try

repairing or uninstalling Verizon PC Security.

 

J Wolfgang Goerlich

 

 

On Dec 21, 11:44 am, shuvlboy <shuvl...@discussions.microsoft.com>

wrote:<span style="color:blue">

> I ran a free-trial version of Verizon PC Security Checkup.  It id'd 30

> instances of spyware.  After removing them, I rebooted.  I can no longer

> bring up the Control Panel, My Computer, Explorer, or any folders on the

> desktop.   I get a "Fatal Error - Cannot start Freedom, because the

> "Resource" directory or one of its sub-directories is missing.  Please try

> re-installing Freedom."  Internet Explorer 7 also hangs, but doesn't generate

> the error. (Firefox doesn't appear to be affected.) Verizon tech support has

> been polite, but not very helpful.  Any suggestions?  I run XP on a desktop

> HP.</span>

[Guest MAP]

See if their is an option to restore what was removed by that program look in

it's quarantine folder or settings area.

P.S. I seem to be the person at work who everyone brings their PC's to to

have them fixed I have found that the free anti-virus/anti-spyware programs

provided by your ISP's really,really suck. Stay away from them.

 

--

Mike Pawlak

 

 

"shuvlboy" wrote:

<span style="color:blue">

> I ran a free-trial version of Verizon PC Security Checkup. It id'd 30

> instances of spyware. After removing them, I rebooted. I can no longer

> bring up the Control Panel, My Computer, Explorer, or any folders on the

> desktop. I get a "Fatal Error - Cannot start Freedom, because the

> "Resource" directory or one of its sub-directories is missing. Please try

> re-installing Freedom." Internet Explorer 7 also hangs, but doesn't generate

> the error. (Firefox doesn't appear to be affected.) Verizon tech support has

> been polite, but not very helpful. Any suggestions? I run XP on a desktop

> HP.</span>

[Guest shuvlboy]

I was able to locate an executable on the RadialPoints website that

uninstalled all their security services s/w. Verizon Tech Support was

stumped - your input was the key. Thanks.

 

"jwgoerlich@gmail.com" wrote:

<span style="color:blue">

> Hello,

>

> Freedom.exe is Radialpoints/Zero Knowledge Systems' Freedom Parental

> Controls. This is included with Verizon PC Security. Please try

> repairing or uninstalling Verizon PC Security.

>

> J Wolfgang Goerlich

>

>

> On Dec 21, 11:44 am, shuvlboy <shuvl...@discussions.microsoft.com>

> wrote:<span style="color:green">

> > I ran a free-trial version of Verizon PC Security Checkup. It id'd 30

> > instances of spyware. After removing them, I rebooted. I can no longer

> > bring up the Control Panel, My Computer, Explorer, or any folders on the

> > desktop. I get a "Fatal Error - Cannot start Freedom, because the

> > "Resource" directory or one of its sub-directories is missing. Please try

> > re-installing Freedom." Internet Explorer 7 also hangs, but doesn't generate

> > the error. (Firefox doesn't appear to be affected.) Verizon tech support has

> > been polite, but not very helpful. Any suggestions? I run XP on a desktop

> > HP.</span>

>

> </span>

[Guest jwgoerlich@gmail.com]

Excellent. Glad that you are back up and running.

 

Regards,

 

J Wolfgang Goerlich

 

On Dec 22, 1:40 pm, shuvlboy <shuvl...@discussions.microsoft.com>

wrote:<span style="color:blue">

> I was able to locate an executable on the RadialPoints website that

> uninstalled all their security services s/w.  Verizon Tech Support was

> stumped - your input was the key.  Thanks.</span>

[Guest mszbdog1]

I do not have Verizon PC Security anywhere on my computer, I did a search

for it and nothing was found, no Radial Points either, but did see zero

knowledge freedom in All Programs, when I tried clicking on it I got a

message stating wrong path or is missing, something to that nature. Not sure

whats going on, but I don't have a clue what to do or how to re-install

Freedom to see if this fixes the problem (hence the ending of Fatal Error:

Please try re-installing Freedom. Where do I reinstall it from. How do I get

it? On the web somewhere? Thanks for any additional help you may be able to

offer me.

"jwgoerlich@gmail.com" wrote:

<span style="color:blue">

> Hello,

>

> Freedom.exe is Radialpoints/Zero Knowledge Systems' Freedom Parental

> Controls. This is included with Verizon PC Security. Please try

> repairing or uninstalling Verizon PC Security.

>

> J Wolfgang Goerlich

>

>

> On Dec 21, 11:44 am, shuvlboy <shuvl...@discussions.microsoft.com>

> wrote:<span style="color:green">

> > I ran a free-trial version of Verizon PC Security Checkup. It id'd 30

> > instances of spyware. After removing them, I rebooted. I can no longer

> > bring up the Control Panel, My Computer, Explorer, or any folders on the

> > desktop. I get a "Fatal Error - Cannot start Freedom, because the

> > "Resource" directory or one of its sub-directories is missing. Please try

> > re-installing Freedom." Internet Explorer 7 also hangs, but doesn't generate

> > the error. (Firefox doesn't appear to be affected.) Verizon tech support has

> > been polite, but not very helpful. Any suggestions? I run XP on a desktop

> > HP.</span>

>

> </span>

[Guest PA Bear [MS MVP]]

Please begin a new thread about your problem. THX

 

mszbdog1 wrote:<span style="color:blue">

> I do not have Verizon PC Security anywhere on my computer, I did a search

> for it and nothing was found, no Radial Points either, but did see zero

> knowledge freedom in All Programs, when I tried clicking on it I got a

> message stating wrong path or is missing, something to that nature. Not

> sure

> whats going on, but I don't have a clue what to do or how to re-install

> Freedom to see if this fixes the problem (hence the ending of Fatal Error:

> Please try re-installing Freedom. Where do I reinstall it from. How do I

> get

> it? On the web somewhere? Thanks for any additional help you may be able

> to

> offer me.

> "jwgoerlich@gmail.com" wrote:

><span style="color:green">

>> Hello,

>>

>> Freedom.exe is Radialpoints/Zero Knowledge Systems' Freedom Parental

>> Controls. This is included with Verizon PC Security. Please try

>> repairing or uninstalling Verizon PC Security.

>>

>> J Wolfgang Goerlich

>>

>>

>> On Dec 21, 11:44 am, shuvlboy <shuvl...@discussions.microsoft.com>

>> wrote:<span style="color:darkred">

>>> I ran a free-trial version of Verizon PC Security Checkup. It id'd 30

>>> instances of spyware. After removing them, I rebooted. I can no longer

>>> bring up the Control Panel, My Computer, Explorer, or any folders on the

>>> desktop. I get a "Fatal Error - Cannot start Freedom, because the

>>> "Resource" directory or one of its sub-directories is missing. Please

>>> try

>>> re-installing Freedom." Internet Explorer 7 also hangs, but doesn't

>>> generate the error. (Firefox doesn't appear to be affected.) Verizon

>>> tech

>>> support has been polite, but not very helpful. Any suggestions? I run

>>> XP on a desktop HP. </span></span></span>

[Guest mszbdog1]

Please tell me exactly where on the RadialPoints website did you find the

exectable? I am at a loose end trying to figure out how to fix my computer. I

don't have Verizon PC Security Checkup anywhere on my computer. I did a

search and scan for it after reading your post but it's not there, which is a

good thing (I guess) since I never downloaded it in the first place. I really

really think my son-n-law deleted something important on my pc ,but can't get

to my recycle bin, control panel or My Computer because of the same error you

got. I don't even know what Freedom is or where to get it in order to

re-install it as the end of the error message ask me to do. Please any help

would be great. I'm going nuts here.

Thank you in advance for any help you may be able to provide.

 

Beverly

"shuvlboy" wrote:

<span style="color:blue">

> I was able to locate an executable on the RadialPoints website that

> uninstalled all their security services s/w. Verizon Tech Support was

> stumped - your input was the key. Thanks.

>

> "jwgoerlich@gmail.com" wrote:

> <span style="color:green">

> > Hello,

> >

> > Freedom.exe is Radialpoints/Zero Knowledge Systems' Freedom Parental

> > Controls. This is included with Verizon PC Security. Please try

> > repairing or uninstalling Verizon PC Security.

> >

> > J Wolfgang Goerlich

> >

> >

> > On Dec 21, 11:44 am, shuvlboy <shuvl...@discussions.microsoft.com>

> > wrote:<span style="color:darkred">

> > > I ran a free-trial version of Verizon PC Security Checkup. It id'd 30

> > > instances of spyware. After removing them, I rebooted. I can no longer

> > > bring up the Control Panel, My Computer, Explorer, or any folders on the

> > > desktop. I get a "Fatal Error - Cannot start Freedom, because the

> > > "Resource" directory or one of its sub-directories is missing. Please try

> > > re-installing Freedom." Internet Explorer 7 also hangs, but doesn't generate

> > > the error. (Firefox doesn't appear to be affected.) Verizon tech support has

> > > been polite, but not very helpful. Any suggestions? I run XP on a desktop

> > > HP.</span>

> >

> > </span></span>

[Guest FromTheRafters]

http://zeroknowledge.fileburst.com/Support...loads/RpsUU.exe

 

"mszbdog1" <mszbdog1@discussions.microsoft.com> wrote in message

news:6B5E42BA-B832-4F99-8183-F23BE3380097@microsoft.com...<span style="color:blue">

>

> Please tell me exactly where on the RadialPoints website did you find

> the

> exectable? I am at a loose end trying to figure out how to fix my

> computer. I

> don't have Verizon PC Security Checkup anywhere on my computer. I did

> a

> search and scan for it after reading your post but it's not there,

> which is a

> good thing (I guess) since I never downloaded it in the first place. I

> really

> really think my son-n-law deleted something important on my pc ,but

> can't get

> to my recycle bin, control panel or My Computer because of the same

> error you

> got. I don't even know what Freedom is or where to get it in order to

> re-install it as the end of the error message ask me to do. Please any

> help

> would be great. I'm going nuts here.

> Thank you in advance for any help you may be able to provide.

>

> Beverly

> "shuvlboy" wrote:

><span style="color:green">

>> I was able to locate an executable on the RadialPoints website that

>> uninstalled all their security services s/w. Verizon Tech Support

>> was

>> stumped - your input was the key. Thanks.

>>

>> "jwgoerlich@gmail.com" wrote:

>><span style="color:darkred">

>> > Hello,

>> >

>> > Freedom.exe is Radialpoints/Zero Knowledge Systems' Freedom

>> > Parental

>> > Controls. This is included with Verizon PC Security. Please try

>> > repairing or uninstalling Verizon PC Security.

>> >

>> > J Wolfgang Goerlich

>> >

>> >

>> > On Dec 21, 11:44 am, shuvlboy <shuvl...@discussions.microsoft.com>

>> > wrote:

>> > > I ran a free-trial version of Verizon PC Security Checkup. It

>> > > id'd 30

>> > > instances of spyware. After removing them, I rebooted. I can no

>> > > longer

>> > > bring up the Control Panel, My Computer, Explorer, or any folders

>> > > on the

>> > > desktop. I get a "Fatal Error - Cannot start Freedom, because

>> > > the

>> > > "Resource" directory or one of its sub-directories is missing.

>> > > Please try

>> > > re-installing Freedom." Internet Explorer 7 also hangs, but

>> > > doesn't generate

>> > > the error. (Firefox doesn't appear to be affected.) Verizon tech

>> > > support has

>> > > been polite, but not very helpful. Any suggestions? I run XP on

>> > > a desktop

>> > > HP.

>> >

>> > </span></span></span>

[Guest FromTheRafters]

"mszbdog1" <mszbdog1@discussions.microsoft.com> wrote in message

news:6B5E42BA-B832-4F99-8183-F23BE3380097@microsoft.com...<span style="color:blue">

>

> Please tell me exactly where on the RadialPoints website did you find

> the

> exectable?</span>

 

In case you really wanted this question answered, I can only show you

where I found it.

 

I googled "radialpoint" (without the quotes) and chose the "user

communities" link. Under support, knowledge center, uninstalling, there

is a link marked as "here" that leads to that executable. You may need

(or just want) to re-install the software too. They have a discussion

board there you may want to use to find out where they hid the

installation executable.