Re: Help for spy recovery

[Guest PA Bear [MS MVP]]

Crossposted to Vista Security newsgroup.

 

There are OneCare-specific newsgroups and web-forums where you can seek

support and ask questions.

 

Windows Live OneCare Newsgroups:

 

microsoft.public.windows.live.onecare.generaldiscussion

microsoft.public.windows.live.onecare.antispyware

microsoft.public.windows.live.onecare.antivirus

microsoft.public.windows.live.onecare.backup

microsoft.public.windows.live.onecare.firewall

microsoft.public.windows.live.onecare.install

microsoft.public.windows.live.onecare.tuneup

microsoft.public.windows.live.onecare.update

 

Windows Live OneCare Forums:

http://forums.microsoft.com/windowsonecare...t.aspx?siteid=2

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

Renee59 wrote:<span style="color:blue">

> Hello, memembers,

> I got this spy problem and posted this in the Vista area under security,

> in

> the mean time there are some stories there, but not enough answers to my

> questions. I whould be pleased to have some advise on next steps there.

> Can

> somebody help me. Asked there for Mick Murphy, because of his first advise

> on the item. When I started it I did not nknow it whould be severe as

> that.

> So please see the post under "General safety issue". Here the URL to come

> over there. Hope this is allowed. If not, I am realy sorry:

>

> http://www.microsoft.com/communities/newsg...c6-24cb013a2754 </span>

[Guest Mick Murphy]

If you are having problems getting rid of viruses, spyware, etc, when you are

scanning; reboot and use the programs in Safe Mode.

Reboot, tap F8, and then select SM when the list comes up.

 

The reason for this is that you can not delete a file that is being used.

Safe mode means that there is the bare, basics running in Windows

 

I don't know how far you got with things, so below is orig advice.

 

http://service1.symantec.com/SUPPORT/tsgen...005033108162039

 

Above is the link for Norton Removal Tool; if using Norton.

 

http://www.avast.com/eng/download-avast-home.html

 

Above is a link to Avast Free 4 Home Anti-Virus

It is low resource using, free and Vista 32bit and 64bit compatible.

Only have one (1) anti-virus installed; more than 1 can cause conflicts.

 

http://www.safer-networking.org/en/index.html

 

For Spyware removal, use the above link to “Spybot Search & Destroy 1.5.2â€Â

Download it, install it, update it, immunize your system and scan your

System with it.

 

http://www.javacoolsoftware.com/

 

For a non-scanning, but running in the background, Program to STOP Spyware

being downloaded to your Computer, use SpywareBlaster 4, available at the

above link.

 

 

--

Mick Murphy - Qld - Australia

 

 

"PA Bear [MS MVP]" wrote:

<span style="color:blue">

> Crossposted to Vista Security newsgroup.

>

> There are OneCare-specific newsgroups and web-forums where you can seek

> support and ask questions.

>

> Windows Live OneCare Newsgroups:

>

> microsoft.public.windows.live.onecare.generaldiscussion

> microsoft.public.windows.live.onecare.antispyware

> microsoft.public.windows.live.onecare.antivirus

> microsoft.public.windows.live.onecare.backup

> microsoft.public.windows.live.onecare.firewall

> microsoft.public.windows.live.onecare.install

> microsoft.public.windows.live.onecare.tuneup

> microsoft.public.windows.live.onecare.update

>

> Windows Live OneCare Forums:

> http://forums.microsoft.com/windowsonecare...t.aspx?siteid=2

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> AumHa VSOP & Admin http://aumha.net

> DTS-L http://dts-l.net/

>

> Renee59 wrote:<span style="color:green">

> > Hello, memembers,

> > I got this spy problem and posted this in the Vista area under security,

> > in

> > the mean time there are some stories there, but not enough answers to my

> > questions. I whould be pleased to have some advise on next steps there.

> > Can

> > somebody help me. Asked there for Mick Murphy, because of his first advise

> > on the item. When I started it I did not nknow it whould be severe as

> > that.

> > So please see the post under "General safety issue". Here the URL to come

> > over there. Hope this is allowed. If not, I am realy sorry:

> >

> > http://www.microsoft.com/communities/newsg...c6-24cb013a2754 </span>

>

> </span>