CLM client reports - Invalid Smartcard Serial Number

[Guest WesE]

I am having a trouble getting my install of CLM 2007 w/ FP1 working. From the

CLM client (running on Win XP SP3) I am trying to read a Gemalto .NET smart

card. The message I get is "Invalid smart card serial number. Smart card

information not available for the suppield smart card." The Gemalto utilities

have no problem reading the card on this host. I am not sure what to make of

this message - presumably the CLM client read the card, did some analysis and

had a problem with s/n? Really I would like to know if it is a message I can

ignore or not. This is a new deployment of CLM in a lab setting, new cards,

no certs have been issued yet.

 

Thanks,

 

-Wes

[Guest Paul Adare]

On Mon, 7 Apr 2008 17:14:01 -0700, WesE wrote:

<span style="color:blue">

> I am having a trouble getting my install of CLM 2007 w/ FP1 working. From the

> CLM client (running on Win XP SP3) I am trying to read a Gemalto .NET smart

> card. The message I get is "Invalid smart card serial number. Smart card

> information not available for the suppield smart card." The Gemalto utilities

> have no problem reading the card on this host. I am not sure what to make of

> this message - presumably the CLM client read the card, did some analysis and

> had a problem with s/n? Really I would like to know if it is a message I can

> ignore or not. This is a new deployment of CLM in a lab setting, new cards,

> no certs have been issued yet.</span>

 

What exactly are you trying to do when you get this error?

 

--

Paul Adare

http://www.identit.ca

To err is human; to really foul things up requires a computer.

[Guest WesE]

A the CLM Client I am selecting "View details of the smart card currently in

the reader". I did this basically as a post install test - is the CLM client

working correctly. I am expecting a response like - no certificate found.

 

-Wes

 

"Paul Adare" wrote:

<span style="color:blue">

> On Mon, 7 Apr 2008 17:14:01 -0700, WesE wrote:

> <span style="color:green">

> > I am having a trouble getting my install of CLM 2007 w/ FP1 working. From the

> > CLM client (running on Win XP SP3) I am trying to read a Gemalto .NET smart

> > card. The message I get is "Invalid smart card serial number. Smart card

> > information not available for the suppield smart card." The Gemalto utilities

> > have no problem reading the card on this host. I am not sure what to make of

> > this message - presumably the CLM client read the card, did some analysis and

> > had a problem with s/n? Really I would like to know if it is a message I can

> > ignore or not. This is a new deployment of CLM in a lab setting, new cards,

> > no certs have been issued yet.</span>

>

> What exactly are you trying to do when you get this error?

>

> --

> Paul Adare

> http://www.identit.ca

> To err is human; to really foul things up requires a computer.

> </span>

[Guest Paul Adare]

On Tue, 8 Apr 2008 08:16:02 -0700, WesE wrote:

<span style="color:blue">

> A the CLM Client I am selecting "View details of the smart card currently in

> the reader". I did this basically as a post install test - is the CLM client

> working correctly. I am expecting a response like - no certificate found.</span>

 

Ok, this is what I kind of expected and what you're seeing is the expected

behaviour. Until you at least initiate an enrollment workflow you'll get

this response. CLM doesn't know anything at all about the smart card you've

inserted and that is exactly what it is telling you. Until a smart card

profile is at least the New state, CLM doesn't know anything about the

card.

 

--

Paul Adare

http://www.identit.ca

%As far as we know, our computer has never had an undetected error. --

Weisert

[Guest WesE]

Thanks Paul.