Guest natasha Posted April 11, 2008 Posted April 11, 2008 i am using vista home premium. i just got this computer. i know so much about computer but just the basic. I have a problem that is poping up on my screen. I have tryed everything i know to get rid of it. The heading is security system protection control panel. It is saying possible spyware infection detected . You need to update pc-anti-spyware as it has detected a trojan downloader.xs. I have run scans and can't find a problem. When i press on it it takes me to a anti-spyware site to buy a package. The site it takes me too is called anti-spyware-reviews.biz 2008. It is driving me crazy. If anyone would please help to sort this problem i would be greatful. I hope i am in the right discussion group. If i am not could you please let me know what group i should go too. Thankyou Quote
Guest Malke Posted April 11, 2008 Posted April 11, 2008 natasha wrote: <span style="color:blue"> > i am using vista home premium. i just got this computer. i know so much > about computer but just the basic. I have a problem that is poping up on > my screen. I have tryed everything i know to get rid of it. The heading is > security system protection control panel. It is saying possible spyware > infection detected . You need to update pc-anti-spyware as it has detected > a trojan downloader.xs. I have run scans and can't find a problem. When i > press on it it takes me to a anti-spyware site to buy a package. The site > it takes me too is called anti-spyware-reviews.biz 2008. It is driving me > crazy. If anyone would please help to sort this problem i would be > greatful. I hope i am in the right discussion group. If i am not could you > please let me know what group i should go too. Thankyou</span> Your computer is infected but not necessarily with the trojan downloader. The program that is giving you the message to buy it is the malware. Go here to see if there are targeted removal steps for your malware: Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html If you can't find your malware listed or need help in removing it, register at BleepingComputer or one of the specialty forums listed below to get guided help. Read their posting FAQ first. You will generally be asked to: 1. Download and execute HiJack This! (HJT) - http://www.trendsecure.com/portal/en-US/th.../HJTInstall.exe 2. Disable Notepad's word wrap - In Notepad.exe; Format --> uncheck; "Word wrap" 3. Download/run Deckard's System Scanner - http://www.techsupportforum.com/sectools/Deckard/dss.exe 4. Save the scan results (Main.txt and Extra.txt) 5. And then post the contents of Main.txt and Extra.txt in your post at the forum you chose. DO NOT POST LOGS HERE IN THE MS NEWSGROUPS. http://aumha.org/downloads/hijackthis.zip http://www.aumha.org/a/hjttutor.htm - HijackThis tutorial by Merijn http://www.bleepingcomputer.com/forums/ind...showtutorial=42 - another tutorial http://aumha.net/ - Click on the HijackThis forum. Read the announcement and the stickies first . http://www.atribune.org/forums/index.php?showforum=9 http://aumha.net/viewforum.php?f=30 http://www.bleepingcomputer.com/forums/forum22.html http://castlecops.com/forum67.html http://www.dslreports.com/forum/cleanup http://www.cybertechhelp.com/forums/forumdisplay.php?f=25 http://www.geekstogo.com/forum/Malware_Rem...o_Here-f37.html http://gladiator-antivirus.com/forum/index.php?showforum=170 http://spywarewarrior.com/viewforum.php?f=5 http://forums.techguy.org/54-security/ http://forums.tomcoyote.org/ Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! Quote
Guest natasha Posted April 12, 2008 Posted April 12, 2008 THANKYOU this sorted my problem there were 14 infections and now my computer working great again. Thankyou again. "Malke" wrote: <span style="color:blue"> > natasha wrote: > <span style="color:green"> > > i am using vista home premium. i just got this computer. i know so much > > about computer but just the basic. I have a problem that is poping up on > > my screen. I have tryed everything i know to get rid of it. The heading is > > security system protection control panel. It is saying possible spyware > > infection detected . You need to update pc-anti-spyware as it has detected > > a trojan downloader.xs. I have run scans and can't find a problem. When i > > press on it it takes me to a anti-spyware site to buy a package. The site > > it takes me too is called anti-spyware-reviews.biz 2008. It is driving me > > crazy. If anyone would please help to sort this problem i would be > > greatful. I hope i am in the right discussion group. If i am not could you > > please let me know what group i should go too. Thankyou</span> > > Your computer is infected but not necessarily with the trojan downloader. > The program that is giving you the message to buy it is the malware. > > Go here to see if there are targeted removal steps for your malware: > > Bleeping Computer removal how-to's - > http://www.bleepingcomputer.com/forums/forum55.html > > If you can't find your malware listed or need help in removing it, register > at BleepingComputer or one of the specialty forums listed below to get > guided help. Read their posting FAQ first. You will generally be asked to: > > 1. Download and execute HiJack This! (HJT) - > http://www.trendsecure.com/portal/en-US/th.../HJTInstall.exe > > 2. Disable Notepad's word wrap - In Notepad.exe; Format --> uncheck; "Word > wrap" > > 3. Download/run Deckard's System Scanner - > http://www.techsupportforum.com/sectools/Deckard/dss.exe > > 4. Save the scan results (Main.txt and Extra.txt) > > 5. And then post the contents of Main.txt and Extra.txt in your post at the > forum you chose. DO NOT POST LOGS HERE IN THE MS NEWSGROUPS. > > http://aumha.org/downloads/hijackthis.zip > http://www.aumha.org/a/hjttutor.htm - HijackThis tutorial by Merijn > http://www.bleepingcomputer.com/forums/ind...showtutorial=42 - another > tutorial > http://aumha.net/ - Click on the HijackThis forum. Read the announcement and > the stickies first . > http://www.atribune.org/forums/index.php?showforum=9 > http://aumha.net/viewforum.php?f=30 > http://www.bleepingcomputer.com/forums/forum22.html > http://castlecops.com/forum67.html > http://www.dslreports.com/forum/cleanup > http://www.cybertechhelp.com/forums/forumdisplay.php?f=25 > http://www.geekstogo.com/forum/Malware_Rem...o_Here-f37.html > http://gladiator-antivirus.com/forum/index.php?showforum=170 > http://spywarewarrior.com/viewforum.php?f=5 > http://forums.techguy.org/54-security/ > http://forums.tomcoyote.org/ > > Malke > -- > MS-MVP > Elephant Boy Computers > www.elephantboycomputers.com > Don't Panic! > </span> Quote
Guest Malke Posted April 12, 2008 Posted April 12, 2008 natasha wrote: <span style="color:blue"> > THANKYOU this sorted my problem there were 14 infections and now my > computer working great again. Thankyou again.</span> I'm very glad to hear that you've got things sorted. Thanks for taking the time to let me know. Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! Quote
Guest Faisal [MSFT] Posted April 14, 2008 Posted April 14, 2008 Hi Natasha, Your system seems to be infected. try scan from here: http://www.pandasecurity.com/activescan/index/ and http://onecare.live.com/site/en-US/default.htm HTH "natasha" <natasha@discussions.microsoft.com> wrote in message news:B3C850C2-9125-4C36-A678-3390737CA860@microsoft.com...<span style="color:blue"> > i am using vista home premium. i just got this computer. i know so much > about > computer but just the basic. I have a problem that is poping up on my > screen. > I have tryed everything i know to get rid of it. The heading is security > system protection control panel. It is saying possible spyware infection > detected . You need to update pc-anti-spyware as it has detected a trojan > downloader.xs. I have run scans and can't find a problem. When i press on > it > it takes me to a anti-spyware site to buy a package. The site it takes me > too > is called anti-spyware-reviews.biz 2008. It is driving me crazy. If anyone > would please help to sort this problem i would be greatful. I hope i am in > the right discussion group. If i am not could you please let me know what > group i should go too. Thankyou </span> Quote
Guest Malke Posted April 14, 2008 Posted April 14, 2008 Faisal [MSFT] wrote: <span style="color:blue"> > Hi Natasha, > > Your system seems to be infected. try scan from here: > http://www.pandasecurity.com/activescan/index/</span> (snip) Yes, her system was infected and she cleaned it up by following the instructions I gave her on 4/11. She came back and said thanks 0n 4/12. The thread has been closed since 4/12. Why are you reopening it? Why not work on some of the many open threads in some of the other MS newsgroups? Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! Quote
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