Guest Scott Posted April 12, 2008 Posted April 12, 2008 When I try to open iTunes, it will not open and the following error message is prompted: DDE Server Window: iTunes.exe - Bad Image The application or DLL C:\windows\system32\ksuser.dll is not a valid Windows image. Please check this against your installation diskette. What can I do to correct this problem? Regards, Scott Quote
Guest PA Bear [MS MVP] Posted April 12, 2008 Posted April 12, 2008 Windows version? Is this a sudden, new problem or an ongoing one? What anti-virus application or security suite is installed? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Scott wrote:<span style="color:blue"> > When I try to open iTunes, it will not open and the following error > message > is prompted: > > DDE Server Window: iTunes.exe - Bad Image The application or DLL > C:windowssystem32ksuser.dll is not a valid Windows image. Please check > this against your installation diskette. > > What can I do to correct this problem? > > Regards, > > Scott </span> Quote
Guest Scott Posted April 12, 2008 Posted April 12, 2008 Re: iTunes.exe - Bad Image - ksuser.dll is not a valid Windows ima Sudden, within the last few days. I use AVG Anti-Virus. I do have Windows Defender. I stay current on all security updates -- Windows and AVG. AVG performs a thorough scan each night. Windows Firewall is always on. I do not have a third party firewall provider. FYI.....I added additional RAM to my computer last week, and I downloaded Apple's Safari. Not sure if this matters, but these were changes to my CPU. Thank you. Scott "PA Bear [MS MVP]" wrote: <span style="color:blue"> > Windows version? Is this a sudden, new problem or an ongoing one? > > What anti-virus application or security suite is installed? What > anti-spyware applications (other than Defender)? What third-party firewall > (if any)? > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > Scott wrote:<span style="color:green"> > > When I try to open iTunes, it will not open and the following error > > message > > is prompted: > > > > DDE Server Window: iTunes.exe - Bad Image The application or DLL > > C:windowssystem32ksuser.dll is not a valid Windows image. Please check > > this against your installation diskette. > > > > What can I do to correct this problem? > > > > Regards, > > > > Scott </span> > > </span> Quote
Guest Scott Posted April 13, 2008 Posted April 13, 2008 Re: iTunes.exe - Bad Image - ksuser.dll is not a valid Windows ima Windows Version: Windows XP "PA Bear [MS MVP]" wrote: <span style="color:blue"> > Windows version? Is this a sudden, new problem or an ongoing one? > > What anti-virus application or security suite is installed? What > anti-spyware applications (other than Defender)? What third-party firewall > (if any)? > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > Scott wrote:<span style="color:green"> > > When I try to open iTunes, it will not open and the following error > > message > > is prompted: > > > > DDE Server Window: iTunes.exe - Bad Image The application or DLL > > C:windowssystem32ksuser.dll is not a valid Windows image. Please check > > this against your installation diskette. > > > > What can I do to correct this problem? > > > > Regards, > > > > Scott </span> > > </span> Quote
Guest PA Bear [MS MVP] Posted April 13, 2008 Posted April 13, 2008 Re: iTunes.exe - Bad Image - ksuser.dll is not a valid Windows ima Doesn't sound like a security-related issue, Scott. Try posting in WinXP General newsgroup or an iTunes forum instead. Scott wrote:<span style="color:blue"> > Windows Version: Windows XP</span> <paste><span style="color:blue"> > Sudden, within the last few days. > > I use AVG Anti-Virus. I do have Windows Defender. I stay current on all > security updates -- Windows and AVG. AVG performs a thorough scan each > night. Windows Firewall is always on. I do not have a third party > firewall > provider. > > FYI.....I added additional RAM to my computer last week, and I downloaded > Apple's Safari. Not sure if this matters, but these were changes to my > CPU. > </paste> > "PA Bear [MS MVP]" wrote:<span style="color:green"> >> Windows version? Is this a sudden, new problem or an ongoing one? >> >> What anti-virus application or security suite is installed? What >> anti-spyware applications (other than Defender)? What third-party >> firewall >> (if any)? >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/ >> >> Scott wrote:<span style="color:darkred"> >>> When I try to open iTunes, it will not open and the following error >>> message >>> is prompted: >>> >>> DDE Server Window: iTunes.exe - Bad Image The application or DLL >>> C:windowssystem32ksuser.dll is not a valid Windows image. Please >>> check >>> this against your installation diskette. >>> >>> What can I do to correct this problem? >>> >>> Regards, >>> >>> Scott </span></span></span> Quote
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