Guest Sunil Posted April 22, 2008 Posted April 22, 2008 I have my Vista updated with all the latest patches ( also with SP1) , I also have upto date windows defender. Still i get a pop up frequently coming up. Any clues how to get rid of this. Yes I also have auto popup blocked on IE . The user working on the system is a normal user who does not have any administrative preveliges. Appriciate some response. Regards Sunil Quote
Guest Malke Posted April 22, 2008 Posted April 22, 2008 Sunil wrote: <span style="color:blue"> > I have my Vista updated with all the latest patches ( also with SP1) , I > also have upto date windows defender. > Still i get a pop up frequently coming up. Any clues how to get rid of > this. Yes I also have auto popup blocked on IE . > > The user working on the system is a normal user who does not have any > administrative preveliges.</span> Since you forgot to include any information about the popup such as its name or the name of the program it is trying to get you to buy, I can't give you specific advice. You also forgot to mention which antivirus you have installed. Go through these general malware removal steps systematically - http://www.elephantboycomputers.com/page2....emoving_Malware Include scanning with David Lipman's Multi_AV and follow instructions to do all scans in Safe Mode. Please see the special Notes regarding using Multi_AV in Vista. http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions http://tinyurl.com/yoeru3 - download link and more instructions You can also check to see if there are targeted removal steps for your malware here: Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html When all else fails, get guided help. Choose one of the specialty forums listed at the first link. Register and read its posting FAQ. You will generally be asked to: 1. Download and execute HiJack This! (HJT) - http://www.trendsecure.com/portal/en-US/th.../HJTInstall.exe 2. Disable Notepad's word wrap - In Notepad.exe; Format --> uncheck; "Word wrap" 3. Download/run Deckard's System Scanner - http://www.techsupportforum.com/sectools/Deckard/dss.exe 4. Save the scan results (Main.txt and Extra.txt) 5. And then post the contents of Main.txt and Extra.txt in your post at the forum you chose. DO NOT POST LOGS IN THE MS NEWSGROUPS. Standard disclaimer: I can't see and test your computer myself, so these are just suggestions based on many years of being a professional computer tech; suggestions based on what you've written. You should not take my suggestions as a definitive diagnosis. If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. If possible, have all your data backed up before you take the machine into a shop. Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! Quote
Guest Sunil Posted April 22, 2008 Posted April 22, 2008 Dear Mr Malke, We are using Mc Afee Is there any way i can send you the screen shot? it is taking me to http://antispyware-reviews.biz/ "Malke" <malke@invalid.invalid> wrote in message news:%23tGoEsGpIHA.5016@TK2MSFTNGP02.phx.gbl...<span style="color:blue"> > Sunil wrote: ><span style="color:green"> >> I have my Vista updated with all the latest patches ( also with SP1) , I >> also have upto date windows defender. >> Still i get a pop up frequently coming up. Any clues how to get rid of >> this. Yes I also have auto popup blocked on IE . >> >> The user working on the system is a normal user who does not have any >> administrative preveliges.</span> > > Since you forgot to include any information about the popup such as its > name > or the name of the program it is trying to get you to buy, I can't give > you > specific advice. You also forgot to mention which antivirus you have > installed. > > Go through these general malware removal steps systematically - > http://www.elephantboycomputers.com/page2....emoving_Malware > > Include scanning with David Lipman's Multi_AV and follow instructions to > do > all scans in Safe Mode. Please see the special Notes regarding using > Multi_AV in Vista. > > http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions > http://tinyurl.com/yoeru3 - download link and more instructions > > You can also check to see if there are targeted removal steps for your > malware here: > Bleeping Computer removal how-to's - > http://www.bleepingcomputer.com/forums/forum55.html > > When all else fails, get guided help. Choose one of the specialty forums > listed at the first link. Register and read its posting FAQ. You will > generally be asked to: > > 1. Download and execute HiJack This! (HJT) - > http://www.trendsecure.com/portal/en-US/th.../HJTInstall.exe > > 2. Disable Notepad's word wrap - In Notepad.exe; Format --> uncheck; > "Word > wrap" > > 3. Download/run Deckard's System Scanner - > http://www.techsupportforum.com/sectools/Deckard/dss.exe > > 4. Save the scan results (Main.txt and Extra.txt) > > 5. And then post the contents of Main.txt and Extra.txt in your post at > the > forum you chose. DO NOT POST LOGS IN THE MS NEWSGROUPS. > > Standard disclaimer: I can't see and test your computer myself, so these > are > just suggestions based on many years of being a professional computer > tech; > suggestions based on what you've written. You should not take my > suggestions as a definitive diagnosis. If you can't do the work yourself > (and there is no shame in admitting this isn't your cup of tea), take the > machine to a professional computer repair shop (not your local equivalent > of BigComputerStore/GeekSquad). Please be aware that not all local shops > are skilled at removing malware and even if they are, your computer may be > so infested that Windows will need to be clean-installed. If possible, > have > all your data backed up before you take the machine into a shop. > > Malke > -- > MS-MVP > Elephant Boy Computers > www.elephantboycomputers.com > Don't Panic! </span> Quote
Guest Malke Posted April 22, 2008 Posted April 22, 2008 Sunil wrote: <span style="color:blue"> > Dear Mr Malke, > We are using Mc Afee > Is there any way i can send you the screen shot? > > it is taking me to > http://antispyware-reviews.biz/</span> No, you can't send me a screenshot. The information you provided above is fine. Use the removal steps I already gave you - check on Bleeping Computer for targeted removal. If you can't find anything either go through the steps I already outlined, or register at Bleeping Computer or one of the other specialty forums for guided help, or take the machine to a professional. Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! Quote
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