Private key Not Exportable

[Guest MyDogSophie]

My users download digital certificatesfrom our payroll company for access to

the online payroll application. We get an email with a link, that

automatically imports the digital certificate into IE. We do not run through

the import wizard.

 

I gave two new computers two weeks ago to our payroll department. After

initialing receiving and installing the dig cert login to payroll site works

perfectly. When the pc is rebooted the user can no longer access the payroll

site; the Private Key becomes non-exportable. Our workaround is to delete

the existing cert and the user imports it again. (we have it stored on her

desktop). Does anyone have any idea what would be happening to cause the

private key to be removed? Everything I've found on the web is about making

sure the Export Private Key box is checked during certificate import, but

like I said earlier, these certificates are not imported by the wizard, its

automatic.

 

 

Any help appreciated, right now my payroll person has to delete and import

her certificate every day.

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Thanks!

MDS