Guest Clifford Anup N Dhamanigi Posted May 27, 2008 Posted May 27, 2008 Hi, I had earlier installed, windows live one care family safety! It was working absolutely fine, until one day I scanned my computer completely to find deadly highly infected trojan, which had infected more than 250 files on my computer! It also had infected windows family safety too, I used Spyware Doctor, from PC Tools website! My computer is always updated with the lastest updates on all the application software I run, including windows updates, so I have an updated version, Windows XP Professional SP 3! After quarantining the trojan, it asked me to reboot my computer for removal of certain other infected files! I did so! After reboot however, it wasn't able to find certain installation files that family safety works with! Before rebooting, I removed the quarantined trojan from my computer without setting up a restore point! I quickly un-installed family safety! I scanned my computer again, and removed more infections! The problem now is, even after removing family safety, my FDD keeps blinking every 5 seconds, and it flashes a message, " The feature you are trying to use is on a CD-ROM or other removable disk that is not that is not available. Insert the 'Status' disk and click OK. " The CPU also goes bezzerk and comsumes alot of processing power before this message is displayed every time I start-up my computer! The computer slows down quite considerably! When I try to ignore the message by clicking on Cancel, the windows installer rolls back, and gets initiated again, and the FDD goes blinking several times, and the same message gets displayed again! I tried everything I could! But I am not able to stop that message from appearing, kindly help me in solving this problem as quickly as possible! It's really irritating to just leave that message idol till I finish working on my computer. and then say cancel and in quick succession turn off my computer, otherwise, my computer doesn't seem to shut down either! I have do it all at a particular time, in order to shut down my computer in a manner it has to properly be shut down! Thanks! Cliff! Quote
Guest Malke Posted May 27, 2008 Posted May 27, 2008 Clifford Anup N Dhamanigi wrote: <span style="color:blue"> > Hi, I had earlier installed, windows live one care family safety! It was > working absolutely fine, until one day I scanned my computer completely to > find deadly highly infected trojan, which had infected more than 250 files > on my computer! It also had infected windows family safety too, I used > Spyware Doctor, from PC Tools website! My computer is always updated with > the lastest updates on all the application software I run, including > windows updates, so I have an updated version, Windows XP Professional SP > 3! > > After quarantining the trojan, it asked me to reboot my computer for > removal of certain other infected files! I did so! After reboot however, > it wasn't able to find certain installation files that family safety works > with! Before rebooting, I removed the quarantined trojan from my computer > without setting up a restore point! I quickly un-installed family safety! > I scanned my computer again, and removed more infections! > > The problem now is, even after removing family safety, my FDD keeps > blinking every 5 seconds, and it flashes a message, " The feature you are > trying to use is on a CD-ROM or other removable disk that is not that is > not available. Insert the 'Status' disk and click OK. " The CPU also goes > bezzerk and comsumes alot of processing power before this message is > displayed every time I start-up my computer! The computer slows down quite > considerably! When I try to ignore the message by clicking on Cancel, the > windows installer rolls back, and gets initiated again, and the FDD goes > blinking several times, and the same message gets displayed again! I tried > everything I could! But I am not able to stop that message from appearing, > kindly help me in solving this problem as quickly as possible! > > It's really irritating to just leave that message idol till I finish > working on my computer. and then say cancel and in quick succession turn > off my computer, otherwise, my computer doesn't seem to shut down either! > I have do it all at a particular time, in order to shut down my computer > in a manner it has to properly be shut down!</span> It doesn't sound like your computer is virus/malware-free. Simply having that message appear would not cause the symptoms you are describing. Go through these general malware removal steps systematically - http://www.elephantboycomputers.com/page2....emoving_Malware Include scanning with David Lipman's Multi_AV and follow instructions to do all scans in Safe Mode. Please see the special Notes regarding using Multi_AV in Vista. http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions http://tinyurl.com/yoeru3 - download link and more instructions You can also check to see if there are targeted removal steps for your malware here, at Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html When all else fails, get guided help. Choose one of the specialty forums listed at the first link. Register and read its posting FAQ. You will generally be asked to: 1. Download and execute HiJack This! (HJT) - http://www.trendsecure.com/portal/en-US/th.../HJTInstall.exe 2. Disable Notepad's word wrap - In Notepad.exe; Format --> uncheck; "Word wrap" 3. Download/run Deckard's System Scanner - http://www.techsupportforum.com/sectools/Deckard/dss.exe 4. Save the scan results (Main.txt and Extra.txt) 5. And then post the contents of Main.txt and Extra.txt in your post at the forum you chose. DO NOT POST LOGS IN THE MS NEWSGROUPS. Standard disclaimer: I can't see and test your computer myself, so these are just suggestions based on many years of being a professional computer tech; suggestions based on what you've written. You should not take my suggestions as a definitive diagnosis. If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. If possible, have all your data backed up before you take the machine into a shop. Malke -- MS-MVP Elephant Boy Computers www.elephantboycomputers.com Don't Panic! Quote
Guest MAP Posted May 30, 2008 Posted May 30, 2008 Clifford Anup N Dhamanigi wrote:<span style="color:blue"> > Hi, I had earlier installed, windows live one care family safety! It > was working absolutely fine, until one day I scanned my computer > completely to find deadly highly infected trojan, which had infected > more than 250 files on my computer! It also had infected windows > family safety too, I used Spyware Doctor, from PC Tools website! My > computer is always updated with the lastest updates on all the > application software I run, including windows updates, so I have an > updated version, Windows XP Professional SP 3! > > After quarantining the trojan, it asked me to reboot my computer for > removal of certain other infected files! I did so! After reboot > however, it wasn't able to find certain installation files that > family safety works with! Before rebooting, I removed the quarantined > trojan from my computer without setting up a restore point! I quickly > un-installed family safety! I scanned my computer again, and removed > more infections! > > The problem now is, even after removing family safety, my FDD keeps > blinking every 5 seconds, and it flashes a message, " The feature you > are trying to use is on a CD-ROM or other removable disk that is not > that is not available. Insert the 'Status' disk and click OK. " The > CPU also goes bezzerk and comsumes alot of processing power before > this message is displayed every time I start-up my computer! The > computer slows down quite considerably! When I try to ignore the > message by clicking on Cancel, the windows installer rolls back, and > gets initiated again, and the FDD goes blinking several times, and > the same message gets displayed again! I tried everything I could! > But I am not able to stop that message from appearing, kindly help me > in solving this problem as quickly as possible! > > It's really irritating to just leave that message idol till I finish > working on my computer. and then say cancel and in quick succession > turn off my computer, otherwise, my computer doesn't seem to shut > down either! I have do it all at a particular time, in order to shut > down my computer in a manner it has to properly be shut down! > > Thanks! > Cliff!</span> Some security apps. will generate false positives with service pack 3, and unfortunatly for you PC tools spyware doctor is one of them. you can read more at the link below. http://windowssecrets.com/comp/080522 I would suggest a repair install to replace the files mistakenly removed. -- Mike Pawlak Quote
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