trojan horse

[Guest rosemary4754]

I hope you can help. My laptop has been operating slowly recently, freezing

ofgten. Even though my virus protection is up to date, I ran an on-line scan

from another virus protection company. Their scan showed I had a trojan

horse is the file "vgraph.dll". Is this a necessary file? Can I just

delete it? I don't know if this is responsible for the problems but when its

acting up, and I open up task manager, the CPU usage is almost 100% with the

highest amount in "iexplore.exe".

 

Any help would be appreciated, thanks!

[Guest Malke]

rosemary4754 wrote:

<span style="color:blue">

> I hope you can help.   My laptop has been operating slowly recently,

> freezing ofgten.  Even though my virus protection is up to date, I ran an

> on-line scan from another virus protection company.  Their scan showed I

> had a trojan horse is the file "vgraph.dll".    Is this a necessary file?

>  Can I just delete it?  I don't know if this is responsible for the

> problems but when its acting up, and I open up task manager, the CPU usage

> is almost 100% with the highest amount in "iexplore.exe".</span>

 

Yes, the vgraph.dll belongs to the malware. "Iexplore.exe" is Internet

Explorer so you've got something unpleasant going on. You certainly can

just delete the vgraph.dll but I have no idea if that will clean up your

computer. I suggest you go through these general malware removal steps:

 

http://www.elephantboycomputers.com/page2....emoving_Malware

 

Include scanning with David Lipman's Multi_AV and follow instructions to do

all scans in Safe Mode. Please see the special Notes regarding using

Multi_AV in Vista.

 

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions

http://tinyurl.com/yoeru3 - download link and more instructions

 

You can also check to see if there are targeted removal steps for your

malware here:

Bleeping Computer removal how-to's -

http://www.bleepingcomputer.com/forums/forum55.html

 

When all else fails, get guided help. Choose one of the specialty forums

listed at the first link. Register and read its posting FAQ. You will

generally be asked to:

 

1. Download and execute HiJack This! (HJT) -

http://www.trendsecure.com/portal/en-US/th.../HJTInstall.exe

 

2. Disable Notepad's word wrap - In Notepad.exe; Format --> uncheck; "Word

wrap"

 

3. Download/run Deckard's System Scanner -

http://www.techsupportforum.com/sectools/Deckard/dss.exe

 

4. Save the scan results (Main.txt and Extra.txt)

 

5. And then post the contents of Main.txt and Extra.txt in your post at the

forum you chose. DO NOT POST LOGS IN THE MS NEWSGROUPS.

 

Standard disclaimer: I can't see and test your computer myself, so these are

just suggestions based on many years of being a professional computer tech;

suggestions based on what you've written. You should not take my

suggestions as a definitive diagnosis. If you can't do the work yourself

(and there is no shame in admitting this isn't your cup of tea), take the

machine to a professional computer repair shop (not your local equivalent

of BigComputerStore/GeekSquad). Please be aware that not all local shops

are skilled at removing malware and even if they are, your computer may be

so infested that Windows will need to be clean-installed. If possible, have

all your data backed up before you take the machine into a shop.

 

Malke

--

MS-MVP

Elephant Boy Computers

www.elephantboycomputers.com

Don't Panic!