the credentials cannot be verified

[Guest YPF-Martin]

Hello,

i have the following problem..

i have an activecliente agent in win xp sp2, in some computers when

user tries to log on, he recieve the message "error: the credentials

cannot be verified". We made some tests to solve the problem, but we

couldn't do it. We need help. Thanks

 

 

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[Guest David H. Lipman]

From: "YPF-Martin" <YPF-Martin.3awbjc@DoNotSpam.com>

 

| Hello,

| i have the following problem..

| i have an activecliente agent in win xp sp2, in some computers whenuser tries to log on,

| he recieve the message "error: the credentialscannot be verified". We made some tests to

| solve the problem, but wecouldn't do it. We need help.

 

| Thanks--

| YPF-Martin

 

When I get this it usually indicates the user put in his Smart Card and the workstation was

unable to autrhenticate the user on the Domain.

 

This could be because the user's account was not provisioned or provisioned properly on the

Domain.

 

The user has not ben on that PC before and the user's credentials have not been cached and

the workstation is unable to communicate with a Domain Controller to perform authentication.

 

I assume when you say "activecliente agent" you mean ActivClient by ActivIdentity.

 

--

Dave

http://www.claymania.com/removal-trojan-adware.html

Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp

[Guest YPF-Martin]

yes, extacly, is activeclienty by activeidentity.. so what can i do to

solve the problem?

 

 

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[Guest David H. Lipman]

From: "YPF-Martin" <YPF-Martin.3ax0jg@DoNotSpam.com>

 

| yes, extacly, is activeclienty by activeidentity.. so what can i do to

| solve the problem?

|

 

Read what I wrote and go back to the problematic computers.

 

What version of ActivClient are you using ?

 

 

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Dave

http://www.claymania.com/removal-trojan-adware.html

Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp

[Guest YPF-Martin]

the version is 6.1, we tested with another cards, reinstalling the

client, even cleaning the registry keys, it doesn't work with none

card. We have the problem only with 4 or five users all around the

company, and if we try to log in into another computer, it just works.

So, we don't know what else to do. Once we are logged Into the machine

with the problem (using user an pass without the card) the system read

the card properly, the certificates are recognized by the CRL, and

there isn't any log file reporting an error. We tried with a 5.4 client

version, and the machine shows the same error. we just followed the

Activeidentity Troubleshooting guide to try to solve this problem, but.

As you can see, we couldn't.

 

 

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[Guest David H. Lipman]

From: "YPF-Martin" <YPF-Martin.3ax63c@DoNotSpam.com>

 

| the version is 6.1, we tested with another cards, reinstalling the

| client, even cleaning the registry keys, it doesn't work with none

| card. We have the problem only with 4 or five users all around the

| company, and if we try to log in into another computer, it just works.

| So, we don't know what else to do. Once we are logged Into the machine

| with the problem (using user an pass without the card) the system read

| the card properly, the certificates are recognized by the CRL, and

| there isn't any log file reporting an error. We tried with a 5.4 client

| version, and the machine shows the same error. we just followed the

| Activeidentity Troubleshooting guide to try to solve this problem, but.

| As you can see, we couldn't.

|

| --

| YPF-Martin

 

Yes, that's the Vista compliant version of ActiveClient, v6.1.

 

Have you tried issuing the users new Smart Cards.

 

BTW: If this is a US Gov't. installation, please feel free to email me to take this

offline.

 

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Dave

http://www.claymania.com/removal-trojan-adware.html

Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp

[Guest YPF-Martin]

uhmm.. no i'm not from the US gov..xD im from Repsol-Ypf, so there is no

problem. We tried with other Smartcards without result. So we're still

lost.. Could you give us some help?

 

 

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[Guest monteduncan]

Dave,

 

Some of our systems are experiencing the same thing. Users can use

their smart card and successfully logon to one workstation but not

others. These workstations with unsuccessful logons are connected to the

network and had been working fine until about a week ago. We suspect

updates may have been pushed out which caused this, but don't know for

sure. We have tried changing the card readers and drivers (to no avail)

just to remove them from suspicion.

At the problem workstations, the user can unplug from the network and

authenticate locally using their smart card, so we know it is somewhere

between the machine and the active directory authentication. Any ideas

you may have would be welcomed. Please feel free to contact me via email

as we are a gov't installation.

 

The workstations are using XPsp2

 

Monte

 

 

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