PCCVScan has stopped working - Trend Micro PC-Cillin Internet Security version 14

June 15, 2008

This is about Trend Micro PC-Cillin Internet Security version 14.6 on my

Dell Vista Home Premium SP1 computer. I bought this program with my Dell

and it's good until July 2010.

Has anyone had the problem of "PCCVScan has stopped working" and

resolved it? I run the scan for viruses and it stops after a short

while (it varies from a few minutes and longer) and displays that error

message.

Is Trend Micro PC-Cillin Internet Security version 14.6 an all-in-one

antivirus, antispyware and firewall program? They told me I had to turn

off the windows firewall. They also told me to turn off Webroot

SpySweeper even though I bought it with my Dell and both were

preinstalled.

The problem I'm having only developed after using the computer for a

year. Why would I suddenly get this error? If I remember correctly,

everything was fine until I updated Vista to the SP1 version, but I'm

not sure.

Before I go through all of the steps as instructed in their latest

email shown below my post, I'd like a few second opinions!

Here is what they are now telling me to try:

"This is (name deleted) from Trend Micro Consumer Support.

Thank you very much for your response. It seems that the suggested

solution did not resolve your issue. Please allow me to continue

assisting you in this case. I understand that your PCCVScan has stopped

working.

I apologize for the inconvenience. Regarding your concern, this may be

caused by conflicting softwares and possible viruses. Please do the

following to resolve the issue:

I. Uninstall any third-party software that conflicts with Trend Micro

Internet Security: 'How do I remove conflicting third party software

detected by the Trend Micro consumer product installer? [EN-1035905]'

(http://esupport.trendmicro.com/support/vie...ntentID=1035905)

II. Make sure that your computer is not infected with any virus or

spyware. You can either run Housecall or System Cleaner to scan your

computer.

Sysclean: 'Using the Trend Micro System Cleaner [EN-125991]'

(http://esupport.trendmicro.com/support/vie...91&id=EN-125991)

To get rid of the virus, we need to use a special tool called the Trend

Micro System Cleaner.

The virus cannot be deleted on normal mode because the file is being

used by your Windows Operating System. On safe mode, it can be deleted

because most of the files that are being used by Windows are turned-off.

Even your video drivers and sound card drivers.

In order to run the Trend Micro System Cleaner in your computer, you

need to download the Trend Micro System Cleaner and our latest Virus

Pattern File and Spyware pattern File. They need to run together so that

they can scan your computer.

Please click on the link below to download the Trend Micro System

Cleaner.

http://www.trendmicro.com/ftp/products/tsc/sysclean.com

When you click on the link above, a window will pop-up asking you what

would you like to do with the file that you are downloading, please

choose the second option which is to SAVE the program in a disk.

The Save As window will now pop-up, please save the file on your

DESKTOP. The file name should be SYSCLEAN for Windows then click on

SAVE.

Now, you need to download the latest Virus Pattern. To do that, please

click on the link below:

'Trend Micro' (http://www.trendmicro.com/download/consumerpattern.asp)

Click on the color BLUE link to download the .ZIP (LPTXXX.ZIP) archive

containing the latest virus pattern file, wherein â€˜xxxâ€™ is the pattern

number. Save the file to your DESKTOP also.

Next, you will also need to download the latest Spyware Pattern

Ssapiptn.Da5. To do that, please click on the link below:

'Trend Micro Spyware Pattern Files'

(http://www.trendmicro.com/download/spywarepattern.asp)

Click on the color BLUE link to download the .ZIP (SSAPIPTNXXX.ZIP)

archive containing the latest virus pattern file, wherein â€˜xxxâ€™ is the

pattern number. Save the file again to your DESKTOP.

When the 3 files are already on your Desktop, you need to extract the

Virus Pattern File using the WINZIP program.

=============

NOTE: If you do not have a WinZip program, please go to 'WinZip - The

Zip File Utility for Windows - Zip/Unzip, Encrypt/Decrypt'

(http://www.winzip.com/) and download the Evaluation version for WinZip

on that website.

You can also go to the website below to learn on how to unzip a file:

'Compressing and extracting a file using WinZip [en-112254]'

(http://esupport.trendmicro.com/support/vie...entID=en-112254)

========

Extract or Unzip the Virus Pattern File on your Desktop.

When you extract the Virus Pattern File (LPTXXX.ZIP) the extracted file

will be LPT$VPN.XXX. When you extract the Spyware Pattern File

(SSAPIPTNXXX.ZIP) the extracted file will be SSAPIPTN.DA5.

Once extracted, you need to start your computer on SAFE-MODE to run the

Trend Micro System Cleaner.

=========

To boot your system to safe mode, please follow the steps below:

Please click START, and then click SHUT DOWN. Select RESTART, and then

click OK.

Press F8 at the indicated time:

When a screen of text appears and then disappears (the screen of text

may include a memory test, lines about the BIOS, and other lines), press

F8. There may be a prompt that tells you when to press F8.

Or

After making your selection from the boot menu, press F8. There may be

a prompt that tells you when to press F8.

Use the arrow keys to highlight the appropriate Safe Mode option, and

then press ENTER. NUM LOCK must be off before the arrow keys on the

numeric keypad will function.

Use the arrow keys to highlight an operating system, and then press

ENTER. Log-in as the Administrator.

Once on Safe Mode, go to your Desktop, look for SYSCLEAN and then

double click on run the program. Then click on the SCAN button.

NOTE: If you double-clicked on SYSCLEAN and you received the message,

"Pattern file "LPT$VPN.XXX" is missing, Please download a copy" or

"Pattern file "SSAPIPTN.DA5" is missing, Please download a copy", it

means that the Virus Pattern File (LPT$VPN.XXX) , Spyware pattern file

(SSAPIPTN.DA5) and the Sysclean are not on the same folder. Please make

sure that the SYSCLEAN, SSAPIPTN.DA5 and LPT$VPN.XXX files are on the

SAME FOLDER. If not you will be receiving that error message when you

try to run sysclean. They need to be TOGETHER for the Trend Micro system

cleaner to run.

====================

To make on final check if the virus is still on your computer, please

do a manual scan using the Trend Micro Internet Security software.

Or you can go to our free online scanner which is Housecall.

To do that, go to the website below:

'Trend Micro HouseCall - Free Online Virus and Spyware Scan - Trend

Micro USA' (http://housecall.trendmicro.com/)

Click on the SCAN NOW button.

Select your country and click on the GO button.

Allow the Plug-ins to be installed on your computer, put a CHECK MARK

on your Local Disk [e.g. Local Disk (C:), Local Disk (D:) ] and then

click on the SCAN button.

Housecall should be able to check if the virus is still on your

computer. If it prompts you, "No Viruses Found", it means that your

computer is clean.

Otherwise, please do a clean install:

First, you need to UNINSTALL the PC-Cillin software that you currently

have.

'How do I uninstall Trend Micro PC-cillin Internet Security 14 for

Dell? [EN-1033906]'

(http://esupport.trendmicro.com/support/vie...6&id=EN-1033906)

To uninstall the Trend Micro PC-Cillin Internet Security 14/ Trend

Micro PC-Cillin Internet Security 12, please follow the steps below.

First, please close ALL the windows that are currently open on your

computer.

When all the windows on your computer are closed, click on

START > SETTINGS > CONTROL PANEL (For Windows 98 / ME / 2000)

START > CONTROL PANEL. (For Windows XP)

Once in the Control Panel, please click on the ADD/REMOVE Programs

icon.

In the Add/Remove Programs, look for Trend Micro PC-Cillin Internet

Security 14/ Trend Micro PC-Cillin Internet Security 12. Once you have

found one, please double-click on the program to uninstall it. (For

Windows XP, click on the REMOVE button to uninstall the program).

After successfully uninstalling the Trend Micro PC-Cillin Internet

Security 14/ Trend Micro PC-Cillin Internet Security 12 please RESTART

your computer.

============

Now, double-click on the MY COMPUTER icon that is on your desktop,

NOTE: For Windows XP, click on START and then MY COMPUTER.

Double-click on Local Disk (C:) or C drive, double-click on the PROGRAM

FILES folder, look for TRENDMICRO folder, Single-click on it then press

the SHIFT and the DELETE button simultaneously or together to delete the

folder.

Make sure that folder is gone. Also, try to empty your recycle bin.

============

Download and install Trend Micro Internet Security 14:

'The error ?There is a compatibility issue between Windows Vista and

PC-cillin Internet Security?? appears after installing PC-cillin

Internet Security 14 for Dell [EN-1036847]'

(http://esupport.trendmicro.com/support/vie...7&id=EN-1036847)

NOTE: If the links below didn't work after clicking, please copy it

then paste it on your browser's address bar....

You can download the Trend Micro PC-Cillin Internet Security 14

installation file from this site:

http://www.trendmicro.com/ftp/products/pcc...4.60_1198EN.exe

When you go to the website above, a window will pop-up asking you what

you would like to do with the file that you are downloading, please

choose the second option which is to SAVE the program in a disk.

The Save As window will now pop-up, please save the file on your

Desktop. The file name should be PCC14.60_1198EN.exe for Windows then

click on SAVE.

Once the download is complete, go to your desktop and look for the

file. The icon is named PCC14.60_1198EN.exe. DOUBLE-CLICK on the icon to

initiate the installation process and follow the installation wizard to

finish the installation process.....

During the installation process, you will be prompted for a serial

number. Simply key in the serial number you have to complete

installation of PC-cillin.

Look for the serial number on your order confirmation....

- Not Serialized means that you'll have to use your old serial number.

Please follow the steps below to REGISTER the Trend Micro PC-Cillin

Internet Security 14 software.

'How do I activate or register Trend Micro PC-cillin Internet Security

14 for Dell? [EN-1033868]'

(http://esupport.trendmicro.com/support/vie...ntID=EN-1033868)

To activate or register your PC-cillin Internet Security 14 for Dell,

do the following:

1. Connect to the Internet.

2. Open the PC-cillin Internet Security main console by doing any of

the following:

‧ Click Start > Programs or All Programs > Internet Security 14 >

Main Console.

‧ Double-click the PC-cillin Internet Security icon near your

computer's system clock.

3. On the Summary screen, click Activate Now. This opens the activation

site window.

4. On the activation site, click Activate Now.

5. Type your name and email address in the boxes then select your

location from the dropdown list.

6. Click Preview.

7. Check if the information you entered is correct then click Submit.

If you want to make changes, click Edit to return to the previous

screen.

8. The Activation Completed window appears to conform that you have

successfully activated your PC-cillin Internet Security. Close the

window.

9. On the Summary screen of the main console, click Check Status. It

should display your expiration date.

After doing the steps above, you should be all set.

Regards,

Consumer Support Team

TrendLabs HQ, Trend Micro Incorporated"

--

go-to-lady

June 17, 2008

i had trend micro same version on my vista home premium pror to sp1, I got

with dell

I found the same problem and yes it turns off your vista firewall. (it is

suppose to do that)

I just got so frustrated with it (and yes it expires 2010) that i

uninstalled it and put AVG 7.5 (at that time) on it.

Put back vista firewall which works very well and acutally AVG found trojans

that Trend Micro did not find

Now I am running AVG 8.0 with no problems

My advise is to do the same.

robin

"go-to-lady" <guest@unknown-email.com> wrote in message

news:b8ea0e97fa42d508b06d8387c077ec8c@nntp-gateway.com...

>

> This is about Trend Micro PC-Cillin Internet Security version 14.6 on my

> Dell Vista Home Premium SP1 computer. I bought this program with my Dell

> and it's good until July 2010.

>

> Has anyone had the problem of "PCCVScan has stopped working" and

> resolved it? I run the scan for viruses and it stops after a short

> while (it varies from a few minutes and longer) and displays that error

> message.

>

> Is Trend Micro PC-Cillin Internet Security version 14.6 an all-in-one

> antivirus, antispyware and firewall program? They told me I had to turn

> off the windows firewall. They also told me to turn off Webroot

> SpySweeper even though I bought it with my Dell and both were

> preinstalled.

>

> The problem I'm having only developed after using the computer for a

> year. Why would I suddenly get this error? If I remember correctly,

> everything was fine until I updated Vista to the SP1 version, but I'm

> not sure.

>

> Before I go through all of the steps as instructed in their latest

> email shown below my post, I'd like a few second opinions!

>

> Here is what they are now telling me to try:

>

> "This is (name deleted) from Trend Micro Consumer Support.

>

> Thank you very much for your response. It seems that the suggested

> solution did not resolve your issue. Please allow me to continue

> assisting you in this case. I understand that your PCCVScan has stopped

> working.

> I apologize for the inconvenience. Regarding your concern, this may be

> caused by conflicting softwares and possible viruses. Please do the

> following to resolve the issue:

> I. Uninstall any third-party software that conflicts with Trend Micro

> Internet Security: 'How do I remove conflicting third party software

> detected by the Trend Micro consumer product installer? [EN-1035905]'

> (http://esupport.trendmicro.com/support/vie...ntentID=1035905)

> II. Make sure that your computer is not infected with any virus or

> spyware. You can either run Housecall or System Cleaner to scan your

> computer.

> Sysclean: 'Using the Trend Micro System Cleaner [EN-125991]'

> (http://esupport.trendmicro.com/support/vie...91&id=EN-125991)

> To get rid of the virus, we need to use a special tool called the Trend

> Micro System Cleaner.

> The virus cannot be deleted on normal mode because the file is being

> used by your Windows Operating System. On safe mode, it can be deleted

> because most of the files that are being used by Windows are turned-off.

> Even your video drivers and sound card drivers.

> In order to run the Trend Micro System Cleaner in your computer, you

> need to download the Trend Micro System Cleaner and our latest Virus

> Pattern File and Spyware pattern File. They need to run together so that

> they can scan your computer.

>

> Please click on the link below to download the Trend Micro System

> Cleaner.

> http://www.trendmicro.com/ftp/products/tsc/sysclean.com

> When you click on the link above, a window will pop-up asking you what

> would you like to do with the file that you are downloading, please

> choose the second option which is to SAVE the program in a disk.

> The Save As window will now pop-up, please save the file on your

> DESKTOP. The file name should be SYSCLEAN for Windows then click on

> SAVE.

>

> Now, you need to download the latest Virus Pattern. To do that, please

> click on the link below:

> 'Trend Micro' (http://www.trendmicro.com/download/consumerpattern.asp)

> Click on the color BLUE link to download the .ZIP (LPTXXX.ZIP) archive

> containing the latest virus pattern file, wherein 'xxx' is the pattern

> number. Save the file to your DESKTOP also.

>

> Next, you will also need to download the latest Spyware Pattern

> Ssapiptn.Da5. To do that, please click on the link below:

> 'Trend Micro Spyware Pattern Files'

> (http://www.trendmicro.com/download/spywarepattern.asp)

> Click on the color BLUE link to download the .ZIP (SSAPIPTNXXX.ZIP)

> archive containing the latest virus pattern file, wherein 'xxx' is the

> pattern number. Save the file again to your DESKTOP.

> When the 3 files are already on your Desktop, you need to extract the

> Virus Pattern File using the WINZIP program.

>

> =============

> NOTE: If you do not have a WinZip program, please go to 'WinZip - The

> Zip File Utility for Windows - Zip/Unzip, Encrypt/Decrypt'

> (http://www.winzip.com/) and download the Evaluation version for WinZip

> on that website.

> You can also go to the website below to learn on how to unzip a file:

> 'Compressing and extracting a file using WinZip [en-112254]'

> (http://esupport.trendmicro.com/support/vie...entID=en-112254)

>

> ========

> Extract or Unzip the Virus Pattern File on your Desktop.

> When you extract the Virus Pattern File (LPTXXX.ZIP) the extracted file

> will be LPT$VPN.XXX. When you extract the Spyware Pattern File

> (SSAPIPTNXXX.ZIP) the extracted file will be SSAPIPTN.DA5.

> Once extracted, you need to start your computer on SAFE-MODE to run the

> Trend Micro System Cleaner.

> =========

>

> To boot your system to safe mode, please follow the steps below:

> Please click START, and then click SHUT DOWN. Select RESTART, and then

> click OK.

> Press F8 at the indicated time:

> When a screen of text appears and then disappears (the screen of text

> may include a memory test, lines about the BIOS, and other lines), press

> F8. There may be a prompt that tells you when to press F8.

> Or

> After making your selection from the boot menu, press F8. There may be

> a prompt that tells you when to press F8.

> Use the arrow keys to highlight the appropriate Safe Mode option, and

> then press ENTER. NUM LOCK must be off before the arrow keys on the

> numeric keypad will function.

> Use the arrow keys to highlight an operating system, and then press

> ENTER. Log-in as the Administrator.

> Once on Safe Mode, go to your Desktop, look for SYSCLEAN and then

> double click on run the program. Then click on the SCAN button.

>

> NOTE: If you double-clicked on SYSCLEAN and you received the message,

> "Pattern file "LPT$VPN.XXX" is missing, Please download a copy" or

> "Pattern file "SSAPIPTN.DA5" is missing, Please download a copy", it

> means that the Virus Pattern File (LPT$VPN.XXX) , Spyware pattern file

> (SSAPIPTN.DA5) and the Sysclean are not on the same folder. Please make

> sure that the SYSCLEAN, SSAPIPTN.DA5 and LPT$VPN.XXX files are on the

> SAME FOLDER. If not you will be receiving that error message when you

> try to run sysclean. They need to be TOGETHER for the Trend Micro system

> cleaner to run.

> ====================

>

> To make on final check if the virus is still on your computer, please

> do a manual scan using the Trend Micro Internet Security software.

> Or you can go to our free online scanner which is Housecall.

> To do that, go to the website below:

> 'Trend Micro HouseCall - Free Online Virus and Spyware Scan - Trend

> Micro USA' (http://housecall.trendmicro.com/)

> Click on the SCAN NOW button.

> Select your country and click on the GO button.

> Allow the Plug-ins to be installed on your computer, put a CHECK MARK

> on your Local Disk [e.g. Local Disk (C:), Local Disk (D:) ] and then

> click on the SCAN button.

> Housecall should be able to check if the virus is still on your

> computer. If it prompts you, "No Viruses Found", it means that your

> computer is clean.

>

> Otherwise, please do a clean install:

> First, you need to UNINSTALL the PC-Cillin software that you currently

> have.

> 'How do I uninstall Trend Micro PC-cillin Internet Security 14 for

> Dell? [EN-1033906]'

> (http://esupport.trendmicro.com/support/vie...6&id=EN-1033906)

> To uninstall the Trend Micro PC-Cillin Internet Security 14/ Trend

> Micro PC-Cillin Internet Security 12, please follow the steps below.

> First, please close ALL the windows that are currently open on your

> computer.

> When all the windows on your computer are closed, click on

> START > SETTINGS > CONTROL PANEL (For Windows 98 / ME / 2000)

> START > CONTROL PANEL. (For Windows XP)

> Once in the Control Panel, please click on the ADD/REMOVE Programs

> icon.

> In the Add/Remove Programs, look for Trend Micro PC-Cillin Internet

> Security 14/ Trend Micro PC-Cillin Internet Security 12. Once you have

> found one, please double-click on the program to uninstall it. (For

> Windows XP, click on the REMOVE button to uninstall the program).

>

> After successfully uninstalling the Trend Micro PC-Cillin Internet

> Security 14/ Trend Micro PC-Cillin Internet Security 12 please RESTART

> your computer.

> ============

> Now, double-click on the MY COMPUTER icon that is on your desktop,

> NOTE: For Windows XP, click on START and then MY COMPUTER.

> Double-click on Local Disk (C:) or C drive, double-click on the PROGRAM

> FILES folder, look for TRENDMICRO folder, Single-click on it then press

> the SHIFT and the DELETE button simultaneously or together to delete the

> folder.

> Make sure that folder is gone. Also, try to empty your recycle bin.

> ============

> Download and install Trend Micro Internet Security 14:

> 'The error ?There is a compatibility issue between Windows Vista and

> PC-cillin Internet Security?? appears after installing PC-cillin

> Internet Security 14 for Dell [EN-1036847]'

> (http://esupport.trendmicro.com/support/vie...7&id=EN-1036847)

>

> NOTE: If the links below didn't work after clicking, please copy it

> then paste it on your browser's address bar....

> You can download the Trend Micro PC-Cillin Internet Security 14

> installation file from this site:

> http://www.trendmicro.com/ftp/products/pcc...4.60_1198EN.exe

> When you go to the website above, a window will pop-up asking you what

> you would like to do with the file that you are downloading, please

> choose the second option which is to SAVE the program in a disk.

> The Save As window will now pop-up, please save the file on your

> Desktop. The file name should be PCC14.60_1198EN.exe for Windows then

> click on SAVE.

> Once the download is complete, go to your desktop and look for the

> file. The icon is named PCC14.60_1198EN.exe. DOUBLE-CLICK on the icon to

> initiate the installation process and follow the installation wizard to

> finish the installation process.....

> During the installation process, you will be prompted for a serial

> number. Simply key in the serial number you have to complete

> installation of PC-cillin.

> Look for the serial number on your order confirmation....

> - Not Serialized means that you'll have to use your old serial number.

>

> Please follow the steps below to REGISTER the Trend Micro PC-Cillin

> Internet Security 14 software.

> 'How do I activate or register Trend Micro PC-cillin Internet Security

> 14 for Dell? [EN-1033868]'

> (http://esupport.trendmicro.com/support/vie...ntID=EN-1033868)

>

> To activate or register your PC-cillin Internet Security 14 for Dell,

> do the following:

> 1. Connect to the Internet.

> 2. Open the PC-cillin Internet Security main console by doing any of

> the following:

> ‧ Click Start > Programs or All Programs > Internet Security 14 >

> Main Console.

> ‧ Double-click the PC-cillin Internet Security icon near your

> computer's system clock.

> 3. On the Summary screen, click Activate Now. This opens the activation

> site window.

> 4. On the activation site, click Activate Now.

> 5. Type your name and email address in the boxes then select your

> location from the dropdown list.

> 6. Click Preview.

> 7. Check if the information you entered is correct then click Submit.

> If you want to make changes, click Edit to return to the previous

> screen.

> 8. The Activation Completed window appears to conform that you have

> successfully activated your PC-cillin Internet Security. Close the

> window.

> 9. On the Summary screen of the main console, click Check Status. It

> should display your expiration date.

>

> After doing the steps above, you should be all set.

> Regards,

> Consumer Support Team

> TrendLabs HQ, Trend Micro Incorporated"

>

> --

> go-to-lady

June 18, 2008

Re: PCCVScan has stopped working - Trend Micro PC-Cillin InternetSecurity version 14

A couple of comments... You are apparently claiming you have purchased

and installed Trend Micro Internet 2008 suite ? This would be version

16 not 14 as their Vista compatible version which I am running right

now.

You may have missed this if you junked their Customer Newsletters...

TrendMicro: Attention Users: Before You Upgrade to Windows Vista SP1

or Windows XP SP3, Update Trend Micro Internet Security-for Free

SEE:

http://www.trendmicro.com/download/

.....Which they would have told you as their Vista ready version was

just released brand new November 2007 and not the garbage posted.

THERE IS NO SUCH THING AS VERSION 14 ON VISTA HOME PREMIUM.... you

better check a piracy copy -where did you puurcahse and that whole

nine yards.

Next up is the LIES about AVG picked up what Trend missed as you can

plainly see that this exact product was just tested and is the only

one that detected EVERYTHING thrown at it here:

Vista's Despised UAC Nails Rootkits, Tests Find

http://www.pcworld.com/businesscenter/arti...tests_find.html

QUOTE:

"Trend Micro Rootkit Buster achieving perfect scores."

UNQUOTE.... The person is a liar .Sorry people have to do that when

persons like you need help !!!

Try again.

On Jun 15, 11:58Â am, go-to-lady <gu...@unknown-email.com> wrote:

> This is about Trend Micro PC-Cillin Internet Security version 14.6 on my

> Dell Vista Home Premium SP1 computer. I bought this program with my Dell

> and it's good until July 2010.

>

> Has anyone had the problem of "PCCVScan has stopped working" and

> resolved it? I run the scan for viruses and it stops after a short

> while (it varies from a few minutes and longer) and displays that error

> message.

>

> Is Trend Micro PC-Cillin Internet Security version 14.6 an all-in-one

> antivirus, antispyware and firewall program? They told me I had to turn

> off the windows firewall. They also told me to turn off Webroot

> SpySweeper even though I bought it with my Dell and both were

> preinstalled.

>

> The problem I'm having only developed after using the computer for a

> year. Why would I suddenly get this error? If I remember correctly,

> everything was fine until I updated Vista to the SP1 version, but I'm

> not sure.

>

> Before I go through all of the steps as instructed in their latest

> email shown below my post, I'd like a few second opinions!

>

> Here is what they are now telling me to try:

>

> "This is (name deleted) from Trend Micro Consumer Support.

>

> Thank you very much for your response. It seems that the suggested

> solution did not resolve your issue. Please allow me to continue

> assisting you in this case. I understand that your PCCVScan has stopped

> working.

> I apologize for the inconvenience. Regarding your concern, this may be

> caused by conflicting softwares and possible viruses. Please do the

> following to resolve the issue:

> I. Uninstall any third-party software that conflicts with Trend Micro

> Internet Security: 'How do I remove conflicting third party software

> detected by the Trend Micro consumer product installer? [EN-1035905]'

> (http://esupport.trendmicro.com/support/vie...ntentID=1035905)

> II. Make sure that your computer is not infected with any virus or

> spyware. You can either run Housecall or System Cleaner to scan your

> computer.

> Sysclean: 'Using the Trend Micro System Cleaner [EN-125991]'

> (http://esupport.trendmicro.com/support/vie...entID=EN-125991....)

> To get rid of the virus, we need to use a special tool called the Trend

> Micro System Cleaner.

> The virus cannot be deleted on normal mode because the file is being

> used by your Windows Operating System. On safe mode, it can be deleted

> because most of the files that are being used by Windows are turned-off.

> Even your video drivers and sound card drivers.

> In order to run the Trend Micro System Cleaner in your computer, you

> need to download the Trend Micro System Cleaner and our latest Virus

> Pattern File and Spyware pattern File. They need to run together so that

> they can scan your computer.

>

> Please click on the link below to download the Trend Micro System

> Cleaner.http://www.trendmicro.com/ftp/products/tsc/sysclean.com

> When you click on the link above, a window will pop-up asking you what

> would you like to do with the file that you are downloading, please

> choose the second option which is to SAVE the program in a disk.

> The Save As window will now pop-up, please save the file on your

> DESKTOP. The file name should be SYSCLEAN for Windows then click on

> SAVE.

>

> Now, you need to download the latest Virus Pattern. To do that, please

> click on the link below:

> 'Trend Micro' (http://www.trendmicro.com/download/consumerpattern.asp)

> Click on the color BLUE link to download the .ZIP (LPTXXX.ZIP) archive

> containing the latest virus pattern file, wherein â€˜xxxâ€™ is the pattern

> number. Save the file to your DESKTOP also.

>

> Next, you will also need to download the latest Spyware Pattern

> Ssapiptn.Da5. To do that, please click on the link below:

> 'Trend Micro Spyware Pattern Files'

> (http://www.trendmicro.com/download/spywarepattern.asp)

> Click on the color BLUE link to download the .ZIP (SSAPIPTNXXX.ZIP)

> archive containing the latest virus pattern file, wherein â€˜xxxâ€™ is the