Malware Removal Tool kills Explorer

[Guest Hewitt]

After installing Microsoft's Malicious Software Removal Tool (KB890830 v.

2.0), Explorer lost connectivity to the server. I received no report from

the tool.

 

On reboot, my Zone Alarm virus checker said it was unable to recognize the

network and offered to reestablish the network. I agreed. Outlook Express

anounced it was no longer the default mailclient and asked if I would like it

to be. I agreed. But I cannot get new email, because, says Outlook Express,

"the connection to the server failed." Explorer still cannot connect to the

internet. I have run through the connection troubleshooting and everything

checks out as just fine, including pings to my DNS Server.

 

Meanwhile my laptop, connected via a wireless access point to my router, has

retained its access to the server and the internet. Obviously there is no

problem with my internet service provider, router, or router connection to my

PC.

 

Does anybody have a clue about how to fix this problem? Going back to the

restore point will cost a day of reinstalling a new printer. I will also

have to block the MS Malware Removal Tool to keep Explorer connected. I

worry that this may be a case of malware protecting itself from the removal

tool.

--

Frustrated in Bethesda

[Guest Tom [Pepper] Willett]

Nope, it wasn't the Malicious Software Removal Tool. It was another of the

updates. And, Zone Alarm is not compatible with it.

 

This has been discussed over and over in many of the MS newsgroups.

 

Zone Alarm has fixed their problem and has released new ZA updates.

 

"Hewitt" <Hewitt@discussions.microsoft.com> wrote in message

news:B87FD02F-F3F9-4C28-B72B-0ED347BB1739@microsoft.com...

: After installing Microsoft's Malicious Software Removal Tool (KB890830 v.

: 2.0), Explorer lost connectivity to the server. I received no report from

: the tool.

:

: On reboot, my Zone Alarm virus checker said it was unable to recognize the

: network and offered to reestablish the network. I agreed. Outlook

Express

: anounced it was no longer the default mailclient and asked if I would like

it

: to be. I agreed. But I cannot get new email, because, says Outlook

Express,

: "the connection to the server failed." Explorer still cannot connect to

the

: internet. I have run through the connection troubleshooting and

everything

: checks out as just fine, including pings to my DNS Server.

:

: Meanwhile my laptop, connected via a wireless access point to my router,

has

: retained its access to the server and the internet. Obviously there is no

: problem with my internet service provider, router, or router connection to

my

: PC.

:

: Does anybody have a clue about how to fix this problem? Going back to the

: restore point will cost a day of reinstalling a new printer. I will also

: have to block the MS Malware Removal Tool to keep Explorer connected. I

: worry that this may be a case of malware protecting itself from the

removal

: tool.

: --

: Frustrated in Bethesda

[Guest RJK]

http://www.google.co.uk/search?hl=en&q=KB9...le+Search&meta=

http://download.zonealarm.com/bin/free/pre...ccessIssue.html

....have had people who use ZA 'phoning from all over the place.

 

regards, Richard

 

....thank you Ms for all the extra work !

 

 

"Hewitt" <Hewitt@discussions.microsoft.com> wrote in message

news:B87FD02F-F3F9-4C28-B72B-0ED347BB1739@microsoft.com...<span style="color:blue">

> After installing Microsoft's Malicious Software Removal Tool (KB890830 v.

> 2.0), Explorer lost connectivity to the server. I received no report from

> the tool.

>

> On reboot, my Zone Alarm virus checker said it was unable to recognize the

> network and offered to reestablish the network. I agreed. Outlook

> Express

> anounced it was no longer the default mailclient and asked if I would like

> it

> to be. I agreed. But I cannot get new email, because, says Outlook

> Express,

> "the connection to the server failed." Explorer still cannot connect to

> the

> internet. I have run through the connection troubleshooting and

> everything

> checks out as just fine, including pings to my DNS Server.

>

> Meanwhile my laptop, connected via a wireless access point to my router,

> has

> retained its access to the server and the internet. Obviously there is no

> problem with my internet service provider, router, or router connection to

> my

> PC.

>

> Does anybody have a clue about how to fix this problem? Going back to the

> restore point will cost a day of reinstalling a new printer. I will also

> have to block the MS Malware Removal Tool to keep Explorer connected. I

> worry that this may be a case of malware protecting itself from the

> removal

> tool.

> --

> Frustrated in Bethesda </span>