BitLocker & boot issue - Big trouble

[Guest Bryan W.]

I encrypted my hard drive with Bitlocker, since I am unnecessarily paranoid

about my information. However, this has now caused a problem, since updating

my HP QuickPlay buttons (buttons that allow you to boot right to a media

player rather than windows), has caused the laptop to no longer boot, giving

me a "Cannot Read disk. Press ctrl+alt+del" message after displaying the HP

logo screen. I believe that the fact that quickplay boots outside of the OS

has something to do with this, and is hampered by the encrypted drive.

When I insert my Vista Ultimate x64 disc and head into the repair menu, i am

able to see the drive with the command prompt (performing a "list volume" in

diskpart shows the drive as healthy). However, when i attempt to change

directory to the c:\ volume, it tells me that the drive is locked with

bitlocker and cannot be accessed. What I need to know now is how I can

decrypt the files in the drive or find some way to get my laptop to boot.

Thanks in advance.

[Guest Bryan W.]

To correct my original post, the error I receive on boot is "A disk read

error has occurred. Press ctrl+alt+del to restart"

 

"Bryan W." wrote:

<span style="color:blue">

> I encrypted my hard drive with Bitlocker, since I am unnecessarily paranoid

> about my information. However, this has now caused a problem, since updating

> my HP QuickPlay buttons (buttons that allow you to boot right to a media

> player rather than windows), has caused the laptop to no longer boot, giving

> me a "Cannot Read disk. Press ctrl+alt+del" message after displaying the HP

> logo screen. I believe that the fact that quickplay boots outside of the OS

> has something to do with this, and is hampered by the encrypted drive.

> When I insert my Vista Ultimate x64 disc and head into the repair menu, i am

> able to see the drive with the command prompt (performing a "list volume" in

> diskpart shows the drive as healthy). However, when i attempt to change

> directory to the c: volume, it tells me that the drive is locked with

> bitlocker and cannot be accessed. What I need to know now is how I can

> decrypt the files in the drive or find some way to get my laptop to boot.

> Thanks in advance.</span>

[Guest Allan]

"Bryan W." <BryanW@discussions.microsoft.com> wrote in message

news:43E5DA1C-66BC-49E5-BA71-F94EAE09C619@microsoft.com...<span style="color:blue">

>I encrypted my hard drive with Bitlocker, since I am unnecessarily paranoid

> about my information. However, this has now caused a problem, since

> updating

> my HP QuickPlay buttons (buttons that allow you to boot right to a media

> player rather than windows), has caused the laptop to no longer boot,

> giving

> me a "Cannot Read disk. Press ctrl+alt+del" message after displaying the

> HP

> logo screen. I believe that the fact that quickplay boots outside of the

> OS

> has something to do with this, and is hampered by the encrypted drive.

> When I insert my Vista Ultimate x64 disc and head into the repair menu, i

> am

> able to see the drive with the command prompt (performing a "list volume"

> in

> diskpart shows the drive as healthy). However, when i attempt to change

> directory to the c: volume, it tells me that the drive is locked with

> bitlocker and cannot be accessed. What I need to know now is how I can

> decrypt the files in the drive or find some way to get my laptop to boot.</span>

Since HP created this so-called feature you should ask for help from them.

http://hp.com or call the number in your manuals .