Guest Mike Posted August 19, 2008 Posted August 19, 2008 I posted this in General, but got no response. I have a little bit of updated findings to post here. If I run Help and Support as Administrator or if I create a new user and run from it, Vista Help & Support runs perfectly. However, when I run it from my primary user/administrator sign-on, I just get text text (looks like text from an .h1s file). I have googled for days and the closest I can find to a solution refers to Server 2003 and XP. I can't find anyone with this problem. I can't find a "Help and Support" services entry like there was on XP. The only program I can find is HELPPANE.exe and I have changed and rechanged permissions until my fingers are sore. The only thing I can find that is different is in Process Explorer (free download), it shows "Builtin/Administrators" with a deny flag when I run as primmary user/administrator. "Builtin/Administrators" shows a "mandatory" flag when I run as Administrator or any new user I create. I don't have malware. I don't have a restore file that goes back as long as I have had the problem. I have uninstalled tweaks and freeware/purchased utility programs. I still cannot get the thing to work. It appears that the H and S service is not running. But I can't even find a service to run manually to test. Please help. Thanks Quote
Guest Mike Posted August 20, 2008 Posted August 20, 2008 See this string in the "TechGuys" forum. It looks like the same problem: http://forums.techguy.org/showthread.php?t...95&goto=newpost __________________________________________________________________________________________ "Mike" <lagunasrfr@aol.com> wrote in message news:e3MMGEZAJHA.4064@TK2MSFTNGP02.phx.gbl...<span style="color:blue"> >I posted this in General, but got no response. I have a little bit of >updated findings to post here. > > If I run Help and Support as Administrator or if I create a new user and > run from it, Vista Help & Support runs perfectly. > > However, when I run it from my primary user/administrator sign-on, I just > get text text (looks like text from an .h1s file). > > I have googled for days and the closest I can find to a solution refers to > Server 2003 and XP. I can't find anyone with this problem. I can't find a > "Help and Support" services entry like there was on XP. The only program > I can find is HELPPANE.exe and I have changed and rechanged permissions > until my fingers are sore. > > The only thing I can find that is different is in Process Explorer (free > download), it shows "Builtin/Administrators" with a deny flag when I run > as primmary user/administrator. "Builtin/Administrators" shows a > "mandatory" flag when I run as Administrator or any new user I create. > > I don't have malware. I don't have a restore file that goes back as long > as I have had the problem. I have uninstalled tweaks and > freeware/purchased utility programs. I still cannot get the thing to > work. > > It appears that the H and S service is not running. But I can't even find > a service to run manually to test. > > Please help. > > Thanks > > </span> Quote
Guest Mike Posted August 20, 2008 Posted August 20, 2008 Bump - need expert to look at this! "Mike" <lagunasrfr@aol.com> wrote in message news:e3MMGEZAJHA.4064@TK2MSFTNGP02.phx.gbl...<span style="color:blue"> >I posted this in General, but got no response. I have a little bit of >updated findings to post here. > > If I run Help and Support as Administrator or if I create a new user and > run from it, Vista Help & Support runs perfectly. > > However, when I run it from my primary user/administrator sign-on, I just > get text text (looks like text from an .h1s file). > > I have googled for days and the closest I can find to a solution refers to > Server 2003 and XP. I can't find anyone with this problem. I can't find a > "Help and Support" services entry like there was on XP. The only program > I can find is HELPPANE.exe and I have changed and rechanged permissions > until my fingers are sore. > > The only thing I can find that is different is in Process Explorer (free > download), it shows "Builtin/Administrators" with a deny flag when I run > as primmary user/administrator. "Builtin/Administrators" shows a > "mandatory" flag when I run as Administrator or any new user I create. > > I don't have malware. I don't have a restore file that goes back as long > as I have had the problem. I have uninstalled tweaks and > freeware/purchased utility programs. I still cannot get the thing to > work. > > It appears that the H and S service is not running. But I can't even find > a service to run manually to test. > > Please help. > > Thanks > > </span> Quote
Guest Mike Posted August 23, 2008 Posted August 23, 2008 I've traced the error through event logs in Event Viewer. This is what I am consistently getting for one user only. The remainder of users have correct H&S processing. - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Microsoft-Windows-Help" Guid="{de513a55-c345-438b-9a74-e18cac5c5cc5}" /> <EventID>2004</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>8</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2008-08-23T14:18:22.172Z" /> <EventRecordID>1082</EventRecordID> <Correlation /> <Execution ProcessID="6340" ThreadID="5616" /> <Channel>Microsoft-Windows-Help/Operational</Channel> <Computer>Mike-PC</Computer> <Security UserID="S-1-5-21-1532843357-3711708830-5164668-1000" /> </System> <EventData /> </Event> "Mike" <lagunasrfr@aol.com> wrote in message news:e3MMGEZAJHA.4064@TK2MSFTNGP02.phx.gbl...<span style="color:blue"> >I posted this in General, but got no response. I have a little bit of >updated findings to post here. > > If I run Help and Support as Administrator or if I create a new user and > run from it, Vista Help & Support runs perfectly. > > However, when I run it from my primary user/administrator sign-on, I just > get text text (looks like text from an .h1s file). > > I have googled for days and the closest I can find to a solution refers to > Server 2003 and XP. I can't find anyone with this problem. I can't find a > "Help and Support" services entry like there was on XP. The only program > I can find is HELPPANE.exe and I have changed and rechanged permissions > until my fingers are sore. > > The only thing I can find that is different is in Process Explorer (free > download), it shows "Builtin/Administrators" with a deny flag when I run > as primmary user/administrator. "Builtin/Administrators" shows a > "mandatory" flag when I run as Administrator or any new user I create. > > I don't have malware. I don't have a restore file that goes back as long > as I have had the problem. I have uninstalled tweaks and > freeware/purchased utility programs. I still cannot get the thing to > work. > > It appears that the H and S service is not running. But I can't even find > a service to run manually to test. > > Please help. > > Thanks > > </span> Quote
Guest Mike Posted August 29, 2008 Posted August 29, 2008 Any ideas? "Mike" <lagunasrfr@aol.com> wrote in message news:e3MMGEZAJHA.4064@TK2MSFTNGP02.phx.gbl...<span style="color:blue"> >I posted this in General, but got no response. I have a little bit of >updated findings to post here. > > If I run Help and Support as Administrator or if I create a new user and > run from it, Vista Help & Support runs perfectly. > > However, when I run it from my primary user/administrator sign-on, I just > get text text (looks like text from an .h1s file). > > I have googled for days and the closest I can find to a solution refers to > Server 2003 and XP. I can't find anyone with this problem. I can't find a > "Help and Support" services entry like there was on XP. The only program > I can find is HELPPANE.exe and I have changed and rechanged permissions > until my fingers are sore. > > The only thing I can find that is different is in Process Explorer (free > download), it shows "Builtin/Administrators" with a deny flag when I run > as primmary user/administrator. "Builtin/Administrators" shows a > "mandatory" flag when I run as Administrator or any new user I create. > > I don't have malware. I don't have a restore file that goes back as long > as I have had the problem. I have uninstalled tweaks and > freeware/purchased utility programs. I still cannot get the thing to > work. > > It appears that the H and S service is not running. But I can't even find > a service to run manually to test. > > Please help. > > Thanks > > </span> Quote
Guest Paul Montgomery Posted August 29, 2008 Posted August 29, 2008 On Thu, 28 Aug 2008 21:57:04 -0400, "Mike" <lagunasrfr@aol.com> wrote: <span style="color:blue"> >Any ideas?</span> Ten days - and five of your posts (counting this one) - without a reply: it ain't looking good. <span style="color:blue"> >"Mike" <lagunasrfr@aol.com> wrote in message >news:e3MMGEZAJHA.4064@TK2MSFTNGP02.phx.gbl...<span style="color:green"> >>I posted this in General, but got no response. I have a little bit of >>updated findings to post here. >> >> If I run Help and Support as Administrator or if I create a new user and >> run from it, Vista Help & Support runs perfectly. >> >> However, when I run it from my primary user/administrator sign-on, I just >> get text text (looks like text from an .h1s file). >> >> I have googled for days and the closest I can find to a solution refers to >> Server 2003 and XP. I can't find anyone with this problem. I can't find a >> "Help and Support" services entry like there was on XP. The only program >> I can find is HELPPANE.exe and I have changed and rechanged permissions >> until my fingers are sore. >> >> The only thing I can find that is different is in Process Explorer (free >> download), it shows "Builtin/Administrators" with a deny flag when I run >> as primmary user/administrator. "Builtin/Administrators" shows a >> "mandatory" flag when I run as Administrator or any new user I create. >> >> I don't have malware. I don't have a restore file that goes back as long >> as I have had the problem. I have uninstalled tweaks and >> freeware/purchased utility programs. I still cannot get the thing to >> work. >> >> It appears that the H and S service is not running. But I can't even find >> a service to run manually to test. >> >> Please help. >> >> Thanks >> >> </span></span> Quote
Guest davehc Posted August 29, 2008 Posted August 29, 2008 At the time of the Techguy link mentioned above, there was an almost identical thread running, to which I was contributing. The problem was not resolved in either. I have browsed extensively for an answer and come up blank. -- davehc ------------------------------------------------------------------------ davehc's Profile: http://winvistaclub.com/forum/member.php?userid=134 View this thread: http://winvistaclub.com/forum/showthread.php?t=20074 Quote
Guest Paul Montgomery Posted August 29, 2008 Posted August 29, 2008 On Fri, 29 Aug 2008 09:54:37 +0530, davehc <davehc.3ew07h@winvistaclub.com> wrote: <span style="color:blue"> > >At the time of the Techguy link mentioned above, there was an almost >identical thread running, to which I was contributing. The problem was >not resolved in either. I have browsed extensively for an answer and >come up blank.</span> And you will come up blank here until you learn to quote what you are replying to. There are hundreds of people reading this group that are NOT using the same interface you are using. Play to the audience and you'll get a better response. Quote
Guest davehc Posted August 29, 2008 Posted August 29, 2008 Paul Montgomery;92627 Wrote: <span style="color:blue"> > On Fri, 29 Aug 2008 09:54:37 +0530, > And you will come up blank here until you learn to quote what you are > replying to. > > There are hundreds of people reading this group that are NOT using the > same interface you are using. > > Play to the audience and you'll get a better response.</span> I'm sorry but I don't understand the comment. I am in a thread here dealing with a single "Help and support" problem (I think!) I was remarking that on another site (where I was offering help) the problem was not resolved. I would appreciate an expansion of you comment, as it seems I may be posting wrongly? I don't get interface bit either?? -- davehc ------------------------------------------------------------------------ davehc's Profile: http://winvistaclub.com/forum/member.php?userid=134 View this thread: http://winvistaclub.com/forum/showthread.php?t=20074 Quote
Guest Flight Posted August 29, 2008 Posted August 29, 2008 "davehc" <davehc.3ew4nc@winvistaclub.com> schreef in bericht news:davehc.3ew4nc@winvistaclub.com...<span style="color:blue"> > > Paul Montgomery;92627 Wrote:<span style="color:green"> >> On Fri, 29 Aug 2008 09:54:37 +0530, >> And you will come up blank here until you learn to quote what you are >> replying to. >> >> There are hundreds of people reading this group that are NOT using the >> same interface you are using. >> >> Play to the audience and you'll get a better response.</span> > > I'm sorry but I don't understand the comment. I am in a thread here > dealing with a single "Help and support" problem (I think!) I was > remarking that on another site (where I was offering help) the problem > was not resolved. I would appreciate an expansion of you comment, as it > seems I may be posting wrongly? I don't get interface bit either?? > > > -- > davehc > ------------------------------------------------------------------------ > davehc's Profile: http://winvistaclub.com/forum/member.php?userid=134 > View this thread: http://winvistaclub.com/forum/showthread.php?t=20074 ></span> Leave him. He has completely nothing to say in this group. All he is, is a pain in the ass. He has no idea what decent behavior means. An ape has more education than this "person". So go on with what you want to say and act as if he does not exist. Quote
Guest davehc Posted August 29, 2008 Posted August 29, 2008 Ok. Thanks for bothering with the reply. I'm fairly new to the site and will note your comment. -- davehc ------------------------------------------------------------------------ davehc's Profile: http://winvistaclub.com/forum/member.php?userid=134 View this thread: http://winvistaclub.com/forum/showthread.php?t=20074 Quote
Guest Gordon Posted August 29, 2008 Posted August 29, 2008 "Flight" <jPUNTvoorbeeld@gmailPUNTcom> wrote in message news:%23EnB1XcCJHA.1628@TK2MSFTNGP02.phx.gbl...<span style="color:blue"><span style="color:green"> >></span> > Leave him. He has completely nothing to say in this group. All he is, is a > pain in the ass. He has no idea what decent behavior means. An ape has > more education than this "person". So go on with what you want to say and > act as if he does not exist.</span> No not at all. The problem is, that the Winvistaclub forum LEACHES off the Microsoft News groups. All the posts that you see as "guest" are people who are posting through the MS news server, and that this forum is leaching off. We get quite cross about this because we get lots of orphaned posts with no quotes etc etc and it is really down to the forum owners. They are trying to make it look like their forum is great with lots of activity when it really isn't. Quote
Guest davehc Posted August 29, 2008 Posted August 29, 2008 Ah. OK Gotcha. I'll have to probe into that further and see how I can tell more succesfully where I am intending to post. -- davehc ------------------------------------------------------------------------ davehc's Profile: http://winvistaclub.com/forum/member.php?userid=134 View this thread: http://winvistaclub.com/forum/showthread.php?t=20074 Quote
Guest Paul Adare - MVP Posted August 29, 2008 Posted August 29, 2008 On Fri, 29 Aug 2008 19:12:11 +0530, davehc wrote: <span style="color:blue"> > Ah. OK Gotcha. I'll have to probe into that further and see how I can > tell more succesfully where I am intending to post.</span> Stop using the lame web interface at Winvistaclub and use a real news reader client. -- Paul Adare MVP - Identity Lifecycle Manager http://www.identit.ca Command: Statement presented by a human and accepted by a computer in such a manner as to make the human feel as if he is in control. Quote
Guest DDW Posted August 29, 2008 Posted August 29, 2008 davehc <davehc.3ewqju@winvistaclub.com> wrote: <span style="color:blue"> >Ah. OK Gotcha. I'll have to probe into that further and see how I can >tell more succesfully where I am intending to post.</span> Just hit the "quote" button before replying and you will be fine. DDW -- Reply via this group No email please Quote
Guest Mike Posted August 31, 2008 Posted August 31, 2008 Solved: Vista Help & Support - Permissions Problem? After working three weeks on this problem, I finally solved it and it was a file permissions problem. Yesterday, I stumbled upon Procman.exe http://technet.microsoft.com/en-us/sysinte...s/bb896645.aspx I'm sure you experts in the Forum are well aware of it. I'm sure it can help solve most permissions and HK_CU problems. I ran procman, using the filter to isolate helppane.exe, Help & Support's run program. Procman displayed a log of thousands of entries - too many to eyeball for the problem. I saved the log as a csv file; read it into Excel and sorted it as a database to isolate processes that were not allowed (files that could not be read because of permissions or corruption problems). I found two files that were not read (see attached partial xls file for details. I clicked on the files' permissions and changed them to allow access by the user and, lo and behold, the problem was solved. These were the two files in case the attachment does not come accross clearly: C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_CValidator.H1D C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_MValidator.Lck Thanks for everyone who took the time to try and help. "Mike" <lagunasrfr@aol.com> wrote in message news:e3MMGEZAJHA.4064@TK2MSFTNGP02.phx.gbl...<span style="color:blue"> >I posted this in General, but got no response. I have a little bit of >updated findings to post here. > > If I run Help and Support as Administrator or if I create a new user and > run from it, Vista Help & Support runs perfectly. > > However, when I run it from my primary user/administrator sign-on, I just > get text text (looks like text from an .h1s file). > > I have googled for days and the closest I can find to a solution refers to > Server 2003 and XP. I can't find anyone with this problem. I can't find a > "Help and Support" services entry like there was on XP. The only program > I can find is HELPPANE.exe and I have changed and rechanged permissions > until my fingers are sore. > > The only thing I can find that is different is in Process Explorer (free > download), it shows "Builtin/Administrators" with a deny flag when I run > as primmary user/administrator. "Builtin/Administrators" shows a > "mandatory" flag when I run as Administrator or any new user I create. > > I don't have malware. I don't have a restore file that goes back as long > as I have had the problem. I have uninstalled tweaks and > freeware/purchased utility programs. I still cannot get the thing to > work. > > It appears that the H and S service is not running. But I can't even find > a service to run manually to test. > > Please help. > > Thanks > > </span> Quote
Guest Mike Posted September 29, 2008 Posted September 29, 2008 Update Re: Solved: Vista Help & Support - Permissions Problem? The name of the program is procmon (Process Monitor). I installed IE8 Beta 2 and my H&S problem came back. I went to C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_CValidator.H1D C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_MValidator.Lck and found that IE8 had updated these files and reset the permissions. Fortunately, I had gone through the process explained earlier and used procmon to quickly locate the files with permission problems and fixed them. ============================================================ "Mike" <lagunasrfr@aol.com> wrote in message news:emSEef7CJHA.4700@TK2MSFTNGP03.phx.gbl...<span style="color:blue"> > After working three weeks on this problem, I finally solved it and it was > a > file permissions problem. > > Yesterday, I stumbled upon Procman.exe > http://technet.microsoft.com/en-us/sysinte...s/bb896645.aspx I'm sure you > experts in the Forum are well aware of it. I'm sure it can help solve most > permissions and HK_CU problems. > > I ran procman, using the filter to isolate helppane.exe, Help & Support's > run program. Procman displayed a log of thousands of entries - too many to > eyeball for the problem. > > I saved the log as a csv file; read it into Excel and sorted it as a > database to isolate processes that were not allowed (files that could not > be > read because of permissions or corruption problems). I found two files > that > were not read (see attached partial xls file for details. > > I clicked on the files' permissions and changed them to allow access by > the > user and, lo and behold, the problem was solved. > > These were the two files in case the attachment does not come accross > clearly: > C:ProgramDataMicrosoftAssistanceClient1.0en-USHelp_CValidator.H1D > C:ProgramDataMicrosoftAssistanceClient1.0en-USHelp_MValidator.Lck > > > Thanks for everyone who took the time to try and help. > "Mike" <lagunasrfr@aol.com> wrote in message > news:e3MMGEZAJHA.4064@TK2MSFTNGP02.phx.gbl...<span style="color:green"> >>I posted this in General, but got no response. I have a little bit of >>updated findings to post here. >> >> If I run Help and Support as Administrator or if I create a new user and >> run from it, Vista Help & Support runs perfectly. >> >> However, when I run it from my primary user/administrator sign-on, I just >> get text text (looks like text from an .h1s file). >> >> I have googled for days and the closest I can find to a solution refers >> to >> Server 2003 and XP. I can't find anyone with this problem. I can't find >> a >> "Help and Support" services entry like there was on XP. The only program >> I can find is HELPPANE.exe and I have changed and rechanged permissions >> until my fingers are sore. >> >> The only thing I can find that is different is in Process Explorer (free >> download), it shows "Builtin/Administrators" with a deny flag when I run >> as primmary user/administrator. "Builtin/Administrators" shows a >> "mandatory" flag when I run as Administrator or any new user I create. >> >> I don't have malware. I don't have a restore file that goes back as long >> as I have had the problem. I have uninstalled tweaks and >> freeware/purchased utility programs. I still cannot get the thing to >> work. >> >> It appears that the H and S service is not running. But I can't even >> find >> a service to run manually to test. >> >> Please help. >> >> Thanks >> >></span> > </span> Quote
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