VPN error 718 timeout while server event viewer grants user access

[Guest sfeder]

In the middle of the day the VPN from clients attaching to the SBS 2003

server stopped working. They are going through a cisco 1700 router and the

IAS points to the Cisco with a shared password and then uses windows AD to

authenticate. The event viewer shows the authentication has been approved

(user name etc.) but the remote client has a timeout error saying error 718

when verifying user name and password no timely response by the server. The

server is getting its DNS name resolution and email over a DSL line. When

people RDP directly to the separate Terminal Server they have no issue. That

is going over a cable line. We have rebooted the server and the router w/o

change. This has happened to people whether they have changed their password

or not. Has this issue been addressed by a SBS SP? Has this issue arisen

for anyone. Thank you.

--

SFeder