Guest Russ Posted October 3, 2008 Posted October 3, 2008 I've seen the threads about KB953838 not installing under XP. I'm running Vista Home Premium and this update will not install. I recently reinstalled Vista on my new Gateway machine using the Gateway discs and then updated Vista with everything I could (including SP1) before loading any software (including antivirus). KB953838 was the only thing that wouldn't install. It keeps popping up and trying to install, but it won't. It gets to 11% and then bombs with the very descriptive message "Code 80073715 Window Update encountered an unknown error." I've even tried downloading the update from Microsoft as a standalone package but either I got the wrong hotfix, or it still doesn't work as it tells me the hotfix doesn't apply to my system. Someone please confirm that I need this update, or if not, tell me how to get my machine to ignore it. I clear the checkbox on the update, but it just sits there in the system tray, taunting me. Any help would be greatly appreciated. Quote
Guest Paul Montgomery Posted October 3, 2008 Posted October 3, 2008 On Fri, 3 Oct 2008 15:23:00 -0700, Russ <Russ@discussions.microsoft.com> wrote: <span style="color:blue"> >I've seen the threads about KB953838 not installing under XP. I'm running >Vista Home Premium and this update will not install.</span> Because it's for IE6. http://tinyurl.com/4r6s5j Quote
Guest SIW2 Posted October 4, 2008 Posted October 4, 2008 Russ;852179 Wrote: <span style="color:blue"> > I've seen the threads about KB953838 not installing under XP. I'm > running > Vista Home Premium and this update will not install. > > I recently reinstalled Vista on my new Gateway machine using the > Gateway > discs and then updated Vista with everything I could (including SP1) > before > loading any software (including antivirus). KB953838 was the only > thing that > wouldn't install. It keeps popping up and trying to install, but it > won't. > It gets to 11% and then bombs with the very descriptive message "Code > 80073715 Window Update encountered an unknown error." I've even > tried > downloading the update from Microsoft as a standalone package but > either I > got the wrong hotfix, or it still doesn't work as it tells me the > hotfix > doesn't apply to my system. > > Someone please confirm that I need this update, or if not, tell me how > to > get my machine to ignore it. I clear the checkbox on the update, but > it just > sits there in the system tray, taunting me. > > Any help would be greatly appreciated.</span> Hi Russ, Just looked thru my list of updates - don't think I have that one ( unless I missed seeing it ) These tutorials may be of help http://www.vistax64.com/tutorials/120695-w...c-updating.html http://www.vistax64.com/tutorials/72491-windows-update.html It's also worth checking you have the latest version of WUAgent 'How to obtain the latest version of the Windows Update Agent to help manage updates on a computer' (http://support.microsoft.com/kb/949104) Hope it helps SIW2 -- SIW2 Quote
Guest Frank Saunders MS-MVP IE,OE/WM Posted October 4, 2008 Posted October 4, 2008 "Paul Montgomery" <i.m.nonnymous@NOSPAMgmail.com> wrote in message news:vr8de4lfqj5eu7i1325s8g73clnu9qvbr0@4ax.com...<span style="color:blue"> > On Fri, 3 Oct 2008 15:23:00 -0700, Russ > <Russ@discussions.microsoft.com> wrote: ><span style="color:green"> >>I've seen the threads about KB953838 not installing under XP. I'm running >>Vista Home Premium and this update will not install.</span> > > Because it's for IE6.</span> Where did you get such an idea? http://support.microsoft.com/default.aspx/kb/953838 It's for Vista and a whole bunch of other Windows versions. But that doesn't help Russ. -- Frank Saunders MS-MVP IE,OE/WM Do not reply with email Quote
Guest pooch Posted October 4, 2008 Posted October 4, 2008 SIW2;852235 Wrote: <span style="color:blue"><span style="color:green"> > > Russ;852179 Wrote: > > I've seen the threads about KB953838 not installing under XP. I'm > > running > > Vista Home Premium and this update will not install. > > > > I recently reinstalled Vista on my new Gateway machine using the > > Gateway > > discs and then updated Vista with everything I could (including SP1) > > before > > loading any software (including antivirus). KB953838 was the only > > thing that > > wouldn't install. It keeps popping up and trying to install, but it > > won't. > > It gets to 11% and then bombs with the very descriptive message "Code > > 80073715 Window Update encountered an unknown error." I've even tried > > downloading the update from Microsoft as a standalone package but > > either I > > got the wrong hotfix, or it still doesn't work as it tells me the > > hotfix > > doesn't apply to my system. > > > > Someone please confirm that I need this update, or if not, tell me how > > to > > get my machine to ignore it. I clear the checkbox on the update, but > > it just > > sits there in the system tray, taunting me. > > > > Any help would be greatly appreciated.> > </span> > > Hi Russ > > I have just done a lot or research into this one and not come up with > any concrete answers, > > The answers that I have found however are; > > 1. Try downloading this update again and instaling it manually you > need to select the right update for your architecture. > > 'Download details: Cumulative Security Update for Internet Explorer 7 > in Windows Vista (KB953838)' > (http://www.microsoft.com/downloads/details...&displaylang=en) > _ For_32bit_version_of_vista > > _'Download details: Cumulative Security Update for Internet Explorer > 7 in Windows Vista x64 Edition (KB953838)' > (http://www.microsoft.com/downloads/details...r_the_install _ > > 2. If the above doesn't work and I am a bit sceptical about this one, > but it will do no harm to try it and it has apparently worked for > others, first empty the explorer cache and then uninstall the last > update; Control Panel - Programs - Show installed updates. > Then try to install KB953838 manually again if it installs dont > forget to auto update the uninstalled update, and re-enable antivirus > and firewall. > > lastly if this works (or not) it would be nice if you could let me > know > > Pooch</span> -- pooch Quote
Guest SIW2 Posted October 4, 2008 Posted October 4, 2008 pooch;852393 Wrote: <span style="color:blue"><span style="color:green"> > > SIW2;852235 Wrote: <span style="color:darkred"> > > > > Russ;852179 Wrote: > > > I've seen the threads about KB953838 not installing under XP. I'm > > > running > > > Vista Home Premium and this update will not install. > > > > > > I recently reinstalled Vista on my new Gateway machine using the > > > Gateway > > > discs and then updated Vista with everything I could (including SP1) > > > before > > > loading any software (including antivirus). KB953838 was the only > > > thing that > > > wouldn't install. It keeps popping up and trying to install, but it > > > won't. > > > It gets to 11% and then bombs with the very descriptive message "Code > > > 80073715 Window Update encountered an unknown error." I've even > > > tried > > > downloading the update from Microsoft as a standalone package but > > > either I > > > got the wrong hotfix, or it still doesn't work as it tells me the > > > hotfix > > > doesn't apply to my system. > > > > > > Someone please confirm that I need this update, or if not, tell me how > > > to > > > get my machine to ignore it. I clear the checkbox on the update, but > > > it just > > > sits there in the system tray, taunting me. > > > > > > Any help would be greatly appreciated.> > > > </span> > > > > Hi Russ > > > > I have just done a lot or research into this one and not come up > > with any concrete answers, > > > > The answers that I have found however are; > > > > 1. Try downloading this update again and instaling it manually you > > need to select the right update for your architecture. > > > > 'Download details: Cumulative Security Update for Internet Explorer > > 7 in Windows Vista (KB953838)' > > (http://www.microsoft.com/downloads/details...&displaylang=en) > > _ For_32bit_version_of_vista > > > > _'Download details: Cumulative Security Update for Internet > > Explorer 7 in Windows Vista x64 Edition (KB953838)' > > (http://www.microsoft.com/downloads/details...r_the_install _ > > > > 2. If the above doesn't work and I am a bit sceptical about this > > one, but it will do no harm to try it and it has apparently worked > > for others, first empty the explorer cache and then uninstall the > > last update; Control Panel - Programs - Show installed updates. > > Then try to install KB953838 manually again if it installs dont > > forget to auto update the uninstalled update, and re-enable > > antivirus and firewall. > > > > lastly if this works (or not) it would be nice if you could let me > > know > > > > Pooch> > </span> > > Hi Pooch, > > Any idea why I haven't been offered this update? > > Thanks > > SW2</span> -- SIW2 Quote
Guest barman58 Posted October 4, 2008 Posted October 4, 2008 As an interesting sideline to this thread... I did a search on the KB953838 and the first MS hit I found was this 'Download details: Cumulative Security Update for Internet Explorer 6 SP1 (KB953838) ' (http://www.microsoft.com/downloads/details...&displaylang=en) so could this be causing confusion as there is more than one Hotfix applying to more than one application and os -- barman58 Regards, Nigel the beginning of knowledge is the discovery of something we do not understand.,- frank herbert Quote
Guest pooch Posted October 4, 2008 Posted October 4, 2008 Hi Pooch, Any idea why I haven't been offered this update? Thanks SW2 Er! No Funny though, as I got it -- pooch Quote
Guest pooch Posted October 4, 2008 Posted October 4, 2008 barman58;852460 Wrote: <span style="color:blue"> > As an interesting sideline to this thread... > > I did a search on the KB953838 and the first MS hit I found was this > > 'Download details: Cumulative Security Update for Internet Explorer 6 > SP1 (KB953838) > ' > (http://www.microsoft.com/downloads/details...&displaylang=en) > > so could this be causing confusion as there is more than one Hotfix > applying to more than one application and os</span> Could be, I found info for IE 6,7 and 8 also for xp as well as vista -- pooch Quote
Guest pooch Posted October 4, 2008 Posted October 4, 2008 Sorry for the delay I just had to switch to my desktop, hope you can read this +-------------------------------------------------------------------+ |Filename: 01.jpg | |Download: http://www.vistax64.com/attachment.php?attachmentid=7041 | +-------------------------------------------------------------------+ -- pooch Quote
Guest Mick Murphy Posted October 4, 2008 Posted October 4, 2008 http://www.microsoft.com/downloads/details...&displaylang=en Above is the correct MS link for that IE7 security download. -- Mad Mike "Russ" wrote: <span style="color:blue"> > I've seen the threads about KB953838 not installing under XP. I'm running > Vista Home Premium and this update will not install. > > I recently reinstalled Vista on my new Gateway machine using the Gateway > discs and then updated Vista with everything I could (including SP1) before > loading any software (including antivirus). KB953838 was the only thing that > wouldn't install. It keeps popping up and trying to install, but it won't. > It gets to 11% and then bombs with the very descriptive message "Code > 80073715 Window Update encountered an unknown error." I've even tried > downloading the update from Microsoft as a standalone package but either I > got the wrong hotfix, or it still doesn't work as it tells me the hotfix > doesn't apply to my system. > > Someone please confirm that I need this update, or if not, tell me how to > get my machine to ignore it. I clear the checkbox on the update, but it just > sits there in the system tray, taunting me. > > Any help would be greatly appreciated.</span> Quote
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