Guest Roger Withnell Posted October 16, 2008 Posted October 16, 2008 I am using Windows Server 2003 SP2. The following error persists in my system event log: Event Type: Error Event Source: Windows Update Agent Event Category: Software Sync Event ID: 16 Date: 14/10/2008 Time: 23:18:41 User: N/A Computer: DSVR000968 Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 57 69 6e 33 32 48 52 65 Win32HRe 0008: 73 75 6c 74 3d 30 78 30 sult=0x0 0010: 30 30 30 30 30 30 30 20 0000000 0018: 55 70 64 61 74 65 49 44 UpdateID 0020: 3d 7b 30 30 30 30 30 30 ={000000 0028: 30 30 2d 30 30 30 30 2d 00-0000- 0030: 30 30 30 30 2d 30 30 30 0000-000 0038: 30 2d 30 30 30 30 30 30 0-000000 0040: 30 30 30 30 30 30 7d 20 000000} 0048: 52 65 76 69 73 69 6f 6e Revision 0050: 4e 75 6d 62 65 72 3d 30 Number=0 0058: 20 00 . I can manually connect to the Update site via IE. Any help much appreciated. Thanking you in anticipation. Quote
Guest MowGreen [MVP] Posted October 16, 2008 Posted October 16, 2008 Check the WindowsUpdate.log located in %windir%. The most recent entries are at the bottom: How to read the Windowsupdate.log file http://support.microsoft.com/kb/902093 Then either post back with any FATAL or WARNING error codes here or to the WS General NG: http://www.microsoft.com/communities/newsg...5&lang=en&cr=US MowGreen [MVP 2003-2009] =============== -343- FDNY Never Forgotten =============== Roger Withnell wrote: <span style="color:blue"> > I am using Windows Server 2003 SP2. > > The following error persists in my system event log: > > Event Type: Error > Event Source: Windows Update Agent > Event Category: Software Sync > Event ID: 16 > Date: 14/10/2008 > Time: 23:18:41 > User: N/A > Computer: DSVR000968 > Description: > Unable to Connect: Windows is unable to connect to the automatic updates > service and therefore cannot download and install updates according to the > set schedule. Windows will continue to try to establish a connection. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 57 69 6e 33 32 48 52 65 Win32HRe > 0008: 73 75 6c 74 3d 30 78 30 sult=0x0 > 0010: 30 30 30 30 30 30 30 20 0000000 > 0018: 55 70 64 61 74 65 49 44 UpdateID > 0020: 3d 7b 30 30 30 30 30 30 ={000000 > 0028: 30 30 2d 30 30 30 30 2d 00-0000- > 0030: 30 30 30 30 2d 30 30 30 0000-000 > 0038: 30 2d 30 30 30 30 30 30 0-000000 > 0040: 30 30 30 30 30 30 7d 20 000000} > 0048: 52 65 76 69 73 69 6f 6e Revision > 0050: 4e 75 6d 62 65 72 3d 30 Number=0 > 0058: 20 00 . > > I can manually connect to the Update site via IE. > > Any help much appreciated. > > Thanking you in anticipation.</span> Quote
Guest Roger Withnell Posted October 16, 2008 Posted October 16, 2008 Below the warnings in windowsupdate.log at the point the system error occurs. There warnings are repeated frequently: 2008-10-14 23:16:52:495 936 8a0 PT WARNING: Cached cookie has expired or new PID is available 2008-10-14 23:16:52:495 936 8a0 PT Initializing simple targeting cookie, clientId = 52f4de80-986d-4575-8510-814f65a413e1, target group = , DNS name = dsvr000968.upperbridge.co.uk 2008-10-14 23:16:52:495 936 8a0 PT Server URL = http://wus.live-servers.net/SimpleAuthWebS...SimpleAuth.asmx 2008-10-14 23:16:52:526 936 8a0 PT WARNING: GetAuthorizationCookie failure, error = 0x80244008, soap client error = 8, soap error code = 0, HTTP status code = 200 2008-10-14 23:16:52:526 936 8a0 PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80244008 2008-10-14 23:16:52:526 936 8a0 PT WARNING: PopulateAuthCookies failed: 0x80244008 2008-10-14 23:16:52:526 936 8a0 PT WARNING: RefreshCookie failed: 0x80244008 2008-10-14 23:16:52:526 936 8a0 PT WARNING: RefreshPTState failed: 0x80244008 2008-10-14 23:16:52:526 936 8a0 PT WARNING: PTError: 0x80244008 2008-10-14 23:16:52:526 936 8a0 Report WARNING: Reporter failed to upload events with hr = 80244008. 2008-10-14 23:18:36:977 936 1028 AU AU was unable to detect updates for more than 48 hours 2008-10-14 23:18:41:976 936 8a0 Report REPORT EVENT: {5DC2FBC5-32A1-46AE-927E-F19AD408BB50} 2008-10-14 23:18:36:977+0100 1 149 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Failure Software Synchronization Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection. "MowGreen [MVP]" wrote: <span style="color:blue"> > Check the WindowsUpdate.log located in %windir%. The most recent entries > are at the bottom: > > How to read the Windowsupdate.log file > http://support.microsoft.com/kb/902093 > > Then either post back with any FATAL or WARNING error codes here or to > the WS General NG: > http://www.microsoft.com/communities/newsg...5&lang=en&cr=US > > MowGreen [MVP 2003-2009] > =============== > -343- FDNY > Never Forgotten > =============== > > > > Roger Withnell wrote: > <span style="color:green"> > > I am using Windows Server 2003 SP2. > > > > The following error persists in my system event log: > > > > Event Type: Error > > Event Source: Windows Update Agent > > Event Category: Software Sync > > Event ID: 16 > > Date: 14/10/2008 > > Time: 23:18:41 > > User: N/A > > Computer: DSVR000968 > > Description: > > Unable to Connect: Windows is unable to connect to the automatic updates > > service and therefore cannot download and install updates according to the > > set schedule. Windows will continue to try to establish a connection. > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > Data: > > 0000: 57 69 6e 33 32 48 52 65 Win32HRe > > 0008: 73 75 6c 74 3d 30 78 30 sult=0x0 > > 0010: 30 30 30 30 30 30 30 20 0000000 > > 0018: 55 70 64 61 74 65 49 44 UpdateID > > 0020: 3d 7b 30 30 30 30 30 30 ={000000 > > 0028: 30 30 2d 30 30 30 30 2d 00-0000- > > 0030: 30 30 30 30 2d 30 30 30 0000-000 > > 0038: 30 2d 30 30 30 30 30 30 0-000000 > > 0040: 30 30 30 30 30 30 7d 20 000000} > > 0048: 52 65 76 69 73 69 6f 6e Revision > > 0050: 4e 75 6d 62 65 72 3d 30 Number=0 > > 0058: 20 00 . > > > > I can manually connect to the Update site via IE. > > > > Any help much appreciated. > > > > Thanking you in anticipation.</span> > </span> Quote
Guest MowGreen [MVP] Posted October 17, 2008 Posted October 17, 2008 There's a cookie issue. You'd be better off posting this issue to the WS NG so that someone more familiar with WS2K3 can assist you, Roger. I can only offer theories on this issue - 1. Security software/settings, proxy/or firewall [Any sec software that blocks or controls cookies. Any WS2K3 setting that has to do with cookies] 2. An XML issue. Not sure which version of XML comes with WS2K3 but the Windows Update Agent needs msxml3.dll in order to allow SOAP transactions. You could try registering the .dll from the Run line regsvr32 msxml3.dll But, if the issue is caused by 1. , it may not resolve the issue or resolve it for a brief period of time. HTH MowGreen [MVP 2003-2009] =============== -343- FDNY Never Forgotten =============== Roger Withnell wrote:<span style="color:blue"> > Below the warnings in windowsupdate.log at the point the system error > occurs. There warnings are repeated frequently: > > 2008-10-14 23:16:52:495 936 8a0 PT WARNING: Cached cookie has expired or > new PID is available > 2008-10-14 23:16:52:495 936 8a0 PT Initializing simple targeting cookie, > clientId = 52f4de80-986d-4575-8510-814f65a413e1, target group = , DNS name = > dsvr000968.upperbridge.co.uk > 2008-10-14 23:16:52:495 936 8a0 PT Server URL = > http://wus.live-servers.net/SimpleAuthWebS...SimpleAuth.asmx > 2008-10-14 23:16:52:526 936 8a0 PT WARNING: GetAuthorizationCookie failure, > error = 0x80244008, soap client error = 8, soap error code = 0, HTTP status > code = 200 > 2008-10-14 23:16:52:526 936 8a0 PT WARNING: Failed to initialize Simple > Targeting Cookie: 0x80244008 > 2008-10-14 23:16:52:526 936 8a0 PT WARNING: PopulateAuthCookies failed: > 0x80244008 > 2008-10-14 23:16:52:526 936 8a0 PT WARNING: RefreshCookie failed: 0x80244008 > 2008-10-14 23:16:52:526 936 8a0 PT WARNING: RefreshPTState failed: 0x80244008 > 2008-10-14 23:16:52:526 936 8a0 PT WARNING: PTError: 0x80244008 > 2008-10-14 23:16:52:526 936 8a0 Report WARNING: Reporter failed to upload > events with hr = 80244008. > 2008-10-14 23:18:36:977 936 1028 AU AU was unable to detect updates for > more than 48 hours > 2008-10-14 23:18:41:976 936 8a0 Report REPORT EVENT: > {5DC2FBC5-32A1-46AE-927E-F19AD408BB50} 2008-10-14 > 23:18:36:977+0100 1 149 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Failure Software > Synchronization Unable to Connect: Windows is unable to connect to the > automatic updates service and therefore cannot download and install updates > according to the set schedule. Windows will continue to try to establish a > connection. > > "MowGreen [MVP]" wrote: > > <span style="color:green"> >>Check the WindowsUpdate.log located in %windir%. The most recent entries >>are at the bottom: >> >>How to read the Windowsupdate.log file >>http://support.microsoft.com/kb/902093 >> >>Then either post back with any FATAL or WARNING error codes here or to >>the WS General NG: >>http://www.microsoft.com/communities/newsg...5&lang=en&cr=US >> >>MowGreen [MVP 2003-2009] >>=============== >> -343- FDNY >>Never Forgotten >>=============== >> >> >> >>Roger Withnell wrote: >> >><span style="color:darkred"> >>>I am using Windows Server 2003 SP2. >>> >>>The following error persists in my system event log: >>> >>>Event Type: Error >>>Event Source: Windows Update Agent >>>Event Category: Software Sync >>>Event ID: 16 >>>Date: 14/10/2008 >>>Time: 23:18:41 >>>User: N/A >>>Computer: DSVR000968 >>>Description: >>>Unable to Connect: Windows is unable to connect to the automatic updates >>>service and therefore cannot download and install updates according to the >>>set schedule. Windows will continue to try to establish a connection. >>> >>>For more information, see Help and Support Center at >>>http://go.microsoft.com/fwlink/events.asp. >>>Data: >>>0000: 57 69 6e 33 32 48 52 65 Win32HRe >>>0008: 73 75 6c 74 3d 30 78 30 sult=0x0 >>>0010: 30 30 30 30 30 30 30 20 0000000 >>>0018: 55 70 64 61 74 65 49 44 UpdateID >>>0020: 3d 7b 30 30 30 30 30 30 ={000000 >>>0028: 30 30 2d 30 30 30 30 2d 00-0000- >>>0030: 30 30 30 30 2d 30 30 30 0000-000 >>>0038: 30 2d 30 30 30 30 30 30 0-000000 >>>0040: 30 30 30 30 30 30 7d 20 000000} >>>0048: 52 65 76 69 73 69 6f 6e Revision >>>0050: 4e 75 6d 62 65 72 3d 30 Number=0 >>>0058: 20 00 . >>> >>>I can manually connect to the Update site via IE. >>> >>>Any help much appreciated. >>> >>>Thanking you in anticipation.</span> >></span></span> Quote
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