Anyone experiencing conflict between October 2008 MS Security Bulletin patches with TPM and Embassy

[Guest Mltwwlco@noemail.noemail]

I have scheduled a callback from Dell due to an issue I experienced

today with Vista Ultimate SP1 and the Embassy Trust Suite. I am unable to

log on at all using the biometric fingerprint reader in my Latitude D820

(A09 BIOS), and unable to log in with ALL KNOWN VALID usernames/password

pairs using internal keyboard, external USB keyboard or Remote Desktop

(remote connections to IPC$ and file shares DO work with known good

accounts). After 1 attempt to log on, password is rejected and LSASS.EXE

causes system to reboot ~ 40 - 120 seconds later. Only system changes are

daily antivirus definitions and the application of all applicable October

2008 MS Security Bulletins.

Temporary work around is to boot into safe mode, disable Embassy Suite

GINA per their article "Changing the default Gina from Wave Gina to

Microsoft's Gina" at http://www.wave.com/support/Documents/esc/esc-011.asp.

That allowed logon, but system now hung after desktop displayed,

functionality restored by setting these three services from automatic to

manual: "NTRU TSS v1.2.1.25 TCS", "Wave UCSPlus", "TPM Base Services".

Microsoft CSS has not been contacted yet, except for this initial posting

and Problem Reports and Solutions submitted via Control Panel (which is

anonymous). I am using latest drivers for Embassy Trust Suite, current AV

and hard drive chkdsk is normal.

[Guest George Yin]

Hello,

 

Firstly, I would say that, based on my research, I didn't find any relevant

issues or bugs.

 

I would like to suggest that you contact Dell to efficiently resolve the

problem. Please understand that I don't intend to bounce you between

different support services as I am fully aware how time consuming this can

be. However, as we have little knowledge on these applications and models,

and are not quite aware how they changed the logon process, we may not be

the best resource for this particular problem.

 

You can contact Dell to obtain the latest drivers or latest updates for the

Embassy Trust Suite to see if the problems remains. This is because if the

safe mode can work, in most cases, it means that the particular device

driver or components are corrupted.

 

You can also try working with Dell to restore the system or try to recovery

it, in case the system may be damaged by incorrect operations.

 

Thank you for your understanding and I hope this will be resolved soon.

 

Sincerely,

George Yin

Microsoft Online Support

Microsoft Global Technical Support Center

 

Get Secure! - www.microsoft.com/security

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[Guest Mltwwlco@noemail.noemail]

Dell has failed to follow up, and I am running the latest drivers from

Embassy Trust Suite per Dell's website. I am wondering if MS08-061 KB954211

might be the root cause, assuming lsass.exe and win32k.sys are interacting

with each other causing this driver conflict.

 

 

"George Yin(MSFT)" <v-chanyin@online.microsoft.com> wrote in message

news:NkKThVrMJHA.1656@TK2MSFTNGHUB02.phx.gbl...<span style="color:blue">

> Hello,

>

> Firstly, I would say that, based on my research, I didn't find any

> relevant

> issues or bugs.

>

> I would like to suggest that you contact Dell to efficiently resolve the

> problem. Please understand that I don't intend to bounce you between

> different support services as I am fully aware how time consuming this can

> be. However, as we have little knowledge on these applications and models,

> and are not quite aware how they changed the logon process, we may not be

> the best resource for this particular problem.

>

> You can contact Dell to obtain the latest drivers or latest updates for

> the

> Embassy Trust Suite to see if the problems remains. This is because if the

> safe mode can work, in most cases, it means that the particular device

> driver or components are corrupted.

>

> You can also try working with Dell to restore the system or try to

> recovery

> it, in case the system may be damaged by incorrect operations.

>

> Thank you for your understanding and I hope this will be resolved soon.

>

> Sincerely,

> George Yin

> Microsoft Online Support

> Microsoft Global Technical Support Center

>

> Get Secure! - www.microsoft.com/security

> =====================================================

> When responding to posts, please "Reply to Group" via your newsreader so

> that others may learn and benefit from your issue.

> =====================================================

> This posting is provided "AS IS" with no warranties, and confers no

> rights.

> </span>

[Guest George Yin]

Hello,

 

Would you please do some more tests to help narrow down the cause?

 

You can try the Clean Boot to see if the problem remains:

 

1. Click Start, Run, and type "msconfig" and click OK.

 

2. On the General tab, click Selective Startup.

 

3. Clear the boxes for the items that follow.

 

Load startup items

 

4. On the Services tab, put a check mark in the Hide All Microsoft Services

box.

 

5. Now click on the Disable All button.

 

6. Click OK.

 

7. Click Yes to restart your computer.

 

If the problem disappears after the Clean Boot, You can then check all the

items listed on the Startup tab and the Services tab one-by-one, to see

which caused the problem.

 

Once you find the relevant application (may probably be the Embassy

application), please try uninstalling and reinstalling it. If the same

problem re-occurs after doing this, please let me know the exact

information of the application. Or you can directly contact our CSS to see

if it is a compatibility bug.

 

Please work with Dell to uninstall the relevant application to avoid more

potential problems. You may also try uninstalling and reinstalling the

device driver to see how it goes.

 

Sincerely,

George Yin

Microsoft Online Support

Microsoft Global Technical Support Center

 

Get Secure! - www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from your issue.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

[Guest George Yin]

Hello,

 

I am just writing to see how everything is going. If you have any updates

or need any further assistance on this issue, please feel free to let me

know. I am glad to be of assistance.

 

Sincerely,

George Yin

Microsoft Online Support

Microsoft Global Technical Support Center

 

Get Secure! - www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from your issue.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

[Guest Belzebu74]

Re: Anyone experiencing conflict between October 2008 MS Security

 

"George Yin(MSFT)" wrote:

<span style="color:blue">

> Hello,

>

> I am just writing to see how everything is going. If you have any updates

> or need any further assistance on this issue, please feel free to let me

> know. I am glad to be of assistance.

>

> Sincerely,

> George Yin

> Microsoft Online Support

> Microsoft Global Technical Support Center

>

> Get Secure! - www.microsoft.com/security

> =====================================================

> When responding to posts, please "Reply to Group" via your newsreader so

> that others may learn and benefit from your issue.

> =====================================================

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

> </span>

[Guest Belzebu74]

Re: Anyone experiencing conflict between October 2008 MS Security

 

Downloading the above driver worked for me.

I've got Vista Business and Dell Latitude 830

Under Control Panel - Problems and solutions This link was available

 

http://www.upek.com/support/downloads/drivers/windows.asp

 

Regards

Inácio Fan

 

"George Yin(MSFT)" wrote:

<span style="color:blue">

> Hello,

>

> I am just writing to see how everything is going. If you have any updates

> or need any further assistance on this issue, please feel free to let me

> know. I am glad to be of assistance.

>

> Sincerely,

> George Yin

> Microsoft Online Support

> Microsoft Global Technical Support Center

>

> Get Secure! - www.microsoft.com/security

> =====================================================

> When responding to posts, please "Reply to Group" via your newsreader so

> that others may learn and benefit from your issue.

> =====================================================

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

> </span>